2/10
âž»Stay Dates: July 3rd â July 6thUpon checking in on July 3rd, I immediately inspected the room as I always do when traveling. Unfortunately, I noticed a strong mildew/mold odor right away. I also discovered that the AC unit wasnât working. I went straight to the main office and spoke with Sherri, who assured me the issues would be addressed promptly.Someone did come by and sprayed Clorox on some of the affected areas, but not all. I was told an AC technician would be out soon; however, they didnât arrive until Saturday evening around 4:30â5:00 PM. At that point, the technician informed us the AC unit was severely damaged and beyond repairâstill leaving us without functioning air conditioning during the entirety of our stay.The next morning, a tropical storm rolled in. Water began blowing in through the broken AC unit, soaking the curtains and floor. It was an incredibly uncomfortable and frustrating experience.While the listing appeared appealing online, the actual stay was far from what we expected. The most disappointing part was that, after reporting the issues, I asked if we could be moved to another unit or offered any alternative. I was told nothing else was availableâyet I saw additional listings on VRBO that appeared open.Iâve attached photos and videos for reference. I genuinely hope this feedback helps improve future guest experiences.




Taylor D.
Séjour de 3 nuits en juillet 2025