Piscine couverte, parasols de plage

Avis sur Holiday Inn Express Hotel & Suites in North East (Erie), an IHG Hotel

2.5 out of 5

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 613 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 235 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1004." "

8,8/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Gaston

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Holyday inn est notre hôtel préféré quand nous voyageons
Séjour de 1 nuit en avril 2024
Réponse de hiexnortheast le 13 mai 2024
Dear Gaston,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.Sincerely,Jay Shah

10/10 Excellent

Arthur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2020

8/10 Bien

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Bien. Lit confortable. Literie superbe. Salle de bain a besoin d'un peu de rafraîchissement cependant (traces et odeurs d'humidité). Bien localisé près de l'autoroute. Bel accueil à la réception (Arrivée et départ). Seul point négatif... L'odeur en arrivant dans la chambre. J'aurais juré que l'occupant avant moi était un fumeur (pourtant, l'hôtel est un "non-smoking"...???). Mis de mon parfum un peu partout dans la chambre pour compenser. C'était peut-être l'odeur d'humidité?
Séjour de 1 nuit en octobre 2019
Réponse de Hiexnortheast le 16 oct. 2019
Dear Paul, Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area. Sincerely, Jay Shah

10/10 Excellent

Micheal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Staff very friendly
Séjour de 1 nuit en mai 2024
Réponse de hiexnortheast le 24 mai 2024
Dear Michael,Thank you for taking the time to share such a great review with the online community! I am very happy to hear that you had a great stay with us. The comfort of our rooms is something that we know is very important for our guests and I am very happy that you were able to relax and unwind during your time here with us. I will make sure to pass along your kind words to my housekeeping department so they know what a wonderful job they did. If you find yourself in the area don't hesitate to stop by and see us!Sincerely,Jay Shah

10/10 Excellent

Marcos

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool
Séjour de 2 nuits en mai 2024
Réponse de hiexnortheast le 19 mai 2024
Dear Marcos,Thank you for taking the time to share such a wonderful review with the entire online community! It is great to hear such positive feedback from someone who has spent so much time with us. I will make sure that I relay your review to our entire staff so they know what an outstanding job they have done in earning your trust and your loyalty. Thank you for sharing such a great review and I sincerely look forward to your next visit!Sincerely,Jay Shah

10/10 Excellent

Eugene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool makes this hotel a must for family travel stops, the rooms are clean, spacious and up scale amenities including keurig machines, and name brand complimentary hygiene supplies and complimentary breakfast was great with a full and appealing menu for all appetites. A few noticed blemishes in hotel maintenance, and lack of activity around the property but overall would stay again and recommended to anyone travelling the area with kids
Séjour de 1 nuit en mai 2024
Réponse de hiexnortheast le 16 mai 2024
Dear Eugene,Thank you for sharing your experience and for recognizing the exceptional customer service you received during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am pleased that you had an opportunity to enjoy our indoor water recreation park. We love all the wonderful reviews on this new amenity we have added to this Hotel for our guest. We appreciate your business and we look forward to your return.SincerelyJay Shah

10/10 Excellent

Varun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de hiexnortheast le 18 mai 2024
Dear Varun,Thank you so very much for your compliments and high praise of the Holiday Inn Express North East Team. Our amazing associates definitely separate us from the competition and provide authentic hospitality to all of our guests. We truly value and appreciate your five star reviews and sharing your experience with us.Sincerely,Jay Shah

10/10 Excellent

Shelby

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kids loved the pool! Great continental breakfast! Our room was so spacious. Would recommend!!
Séjour de 1 nuit en mai 2024
Réponse de hiexnortheast le 16 mai 2024
Dear Shelby,We value our guest feedback and appreciate the 5 star review. I am pleased that you commented on how professional and accommodating the team is, at the Holiday Inn Express North East. Our culture is making sure every guest leaves with a wow experience. We thank you for your business and for your loyalty to the IHG Brand. We look forward to your return the next time you are in our area.Sincerely,Jay Shah

10/10 Excellent

Ellen

Voyage en couple
Wonderful breakfast! Great pool. Some noise from close freeway.
Séjour de 1 nuit en mai 2024
Réponse de hiexnortheast le 13 mai 2024
Dear Ellen,Thank you for taking the time to share such a great review with the online community! I am very happy to hear that you had a great stay with us. The comfort of our rooms is something that we know is very important for our guests and I am very happy that you were able to relax and unwind during your time here with us. I will make sure to pass along your kind words to my housekeeping department so they know what a wonderful job they did. If you find yourself in the area don't hesitate to stop by and see us!Sincerely,Jay Shah

10/10 Excellent

Herbert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and comfortable Breakfast was great
Séjour de 1 nuit en mai 2024
Réponse de hiexnortheast le 8 mai 2024
Dear Herbert,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.Sincerely,Jay Shah

10/10 Excellent

Daniel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de hiexnortheast le 8 mai 2024
Dear Daniel,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is a significant; we definitely thank such as yourself for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!Sincerely,Jay Shah

2/10 Horrible

Ashley

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
My daughter was assaulted by a staff member and when I told the manager it was brushed under the rug my daughter is 11 years old this was a very serious and concerning matter for me it should have been to anyone
Séjour de 2 nuits en mai 2024
Réponse de hiexnortheast le 5 mai 2024
Dear Ashley,Thank you very much for your recent stay with us. Foremost, please accept our sincere apologies for any shortcomings you experienced with our staff and your room accommodation. Our hotel is very proud of its level of service and for this reason your comments are very troubling and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.Sincerely,Jay Shah

10/10 Excellent

Raquel, Northumberland

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were amazing and friendly definitely recommend checking the hotel out. We will definitely be back.
Séjour de 2 nuits en avril 2024
Réponse de hiexnortheast le 5 mai 2024
Dear Raquel,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results. Sincerely,Jay Shah

8/10 Bien

Judy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean and comfortable. Very noisy.
Séjour de 1 nuit en mai 2024
Réponse de hiexnortheast le 3 mai 2024
Dear Judy,Our mission statement at the Holiday Inn Express North East, PA is to be the "cleanest and friendliest" hotel and we are thrilled you were able to experience our dependable & reliable hospitality. Thank you so much for your personal endorsement, it is truly appreciated!Sincerely,Jay Shah

10/10 Excellent

Adam

Voyage en groupe
Les points forts : Équipements
Clean. Friendly staff.
Séjour de 2 nuits en avril 2024
Réponse de hiexnortheast le 29 avr. 2024
Dear Adam,We value our guest feedback and appreciate the 5 star review. I am pleased that you commented on how professional and accommodating the team is, at the Holiday Inn Express North East. Our culture is making sure every guest leaves with a wow experience. We thank you for your business and for your loyalty to the IHG Brand. We look forward to your return the next time you are in our area.Sincerely,Jay Shah

8/10 Bien

Jordan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de hiexnortheast le 2 mai 2024
Dear Jordan,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area. Sincerely,Jay Shah

8/10 Bien

Wanda Ann

Séjour de 1 nuit en avril 2024
Réponse de hiexnortheast le 18 mai 2024
Dear Wanda Ann,We are delighted to hear we exceeded your expectations and executing our mission statement of being the cleanest and friendliest hotel in North East PA. We certainly appreciate your high praises of being the model Holiday Inn Express for the entire brand and look forward to welcoming you back as our guest in the future! Thank you for taking your valuable time to share your experience with us, it is truly appreciated.Sincerely,Jay Shah

10/10 Excellent

christy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de A le 28 avr. 2024
We appreciate you sharing your experience with us and for the 5 star review. I am pleased that you enjoy our friendly hospitality. We look forward to welcoming you back next time your in our area! Sincerely, Amber E. Assistant General Manager.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly and helpful. The room was nice. The bed was comfortable.
Séjour de 1 nuit en avril 2024
Réponse de hiexnortheast le 25 avr. 2024
Dear Valued Guest,We value our guest feedback and appreciate the 5 star review. I am pleased that you commented on how professional and accommodating the team is, at the Holiday Inn Express North East. Our culture is making sure every guest leaves with a wow experience. We thank you for your business and for your loyalty to the IHG Brand. We look forward to your return the next time you are in our area.Sincerely,Jay Shah

8/10 Bien

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de hiexnortheast le 26 avr. 2024
Dear Mary,Our mission statement at the Holiday Inn Express North East, PA is to be the "cleanest and friendliest" hotel and we are thrilled you were able to experience our dependable & reliable hospitality. Thank you so much for your personal endorsement, it is truly appreciated!Sincerely,Jay Shah

10/10 Excellent

Cassandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful and friendly
Séjour de 1 nuit en avril 2024
Réponse de hiexnortheast le 25 avr. 2024
Dear Cassandra,Thank you for the 5 star review and your feedback. I greatly appreciate your comments on how clean everything was and how much you love our hotel...We want our guest to feel welcomed and at home. Our complimentary hot breakfast is a great way to start your day out. The staff in that Department work very hard at keeping everything fresh and filled, we appreciate your business and look forward welcoming you back the next time you are in our area.Sincerely,Jay Shah

10/10 Excellent

Robert

Séjour de 1 nuit en avril 2024
Réponse de hiexnortheast le 13 mai 2024
Dear Robert,Thank you for taking the time to share such a wonderful review with the online community! It is great to hear all of the wonderful things you have to say about your time here with us. The best compliment a guest can pay to a hotel is that you would recommend us to anyone and we very sincerely appreciate it. I know my staff will be delighted when I share your kind words with them. Our number one goal is to make our guests feel at home and it is great that we were able to do that for you. Thank you for such a great review and I hope to see you again soon!Sincerely,Jay Shah

6/10 Satisfaisant

Cherilyn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice that hotel was close to the interstate. We were woke. Up at 5:30am to what we thought was someone pounding on the door, but it was banging from people walking above us and closing their door. Room was clean and spacious. Checking in was easy and employee was friendly.
Séjour de 1 nuit en avril 2024
Réponse de A le 23 avr. 2024
Thank you for taking the time to comment on your stay with us. Our housekeeping staff works hard to keep this property clean and they are pleased that you noticed. We certainly hope to see your again and be safe in your travels. Will be sure to share with the staff!

10/10 Excellent

Crystal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoy my stay
Séjour de 1 nuit en avril 2024
Réponse de A le 22 avr. 2024
We appreciate you sharing your experience with us and for the 5 star review. I am pleased that you enjoy our friendly hospitality, and your time here at the Holiday Inn!

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jakub at the desk was very helpful and efficient and the hotel has a great pool, hot tub and sauna. Great location.
Séjour de 1 nuit en avril 2024
Réponse de Justin G. General Manager le 20 avr. 2024
Dear Andrew,On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our Staff’s efforts and takes the times to say thank you. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Again, let me thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excellent

Wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Justin G General Manager le 20 avr. 2024
Dear Wayne,We cannot thank you enough for your five-star reviews and truly appreciate you taking your valuable time to share your experience with us. Our team takes great pride in being the cleanest and friendliest hotel in the North East, PA area and was elated to hear you experienced that as well with our amazing associates.

10/10 Excellent

Royce

Voyage en couple
The friendly environment
Séjour de 1 nuit en avril 2024
Réponse de Justin G. General Manager le 19 avr. 2024
Dear Royce,We cannot thank you enough for your five star reviews and truly appreciate you taking your valuable time to share your experience with us. Our team takes great pride in being the cleanest and friendliest hotel in the North East, PA area and was elated to hear you experienced that as well with our amazing associates.

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient to the highway. Great recommendations for local dining.
Séjour de 1 nuit en avril 2024
Réponse de Justin G. General Manager le 18 avr. 2024
Dear Cheryl,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is significant; we thank you for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!

10/10 Excellent

Natalie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a very nice stay.
Séjour de 2 nuits en avril 2024
Réponse de Justin G. General Manager le 15 avr. 2024
Dear Natalie,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is significant; we thank you for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a blast. So clean!
Séjour de 1 nuit en avril 2024
Réponse de Justin G. General Manager le 16 avr. 2024
Dear Jessica,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.

6/10 Satisfaisant

Jessica

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hot tub was not hot and they were not strict about little kids in the hot tub so I could not relax
Séjour de 1 nuit en avril 2024
Réponse de Justin G. General Manager le 15 avr. 2024
Dear Jessica,Thank you for writing us a review. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities, and the location of the hotel. Most importantly, we would like to apologize for any disturbance you have experienced during your stay. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

10/10 Excellent

Marta

Séjour de 1 nuit en avril 2024
Réponse de hiexnortheast le 2 mai 2024
Dear Marta,Thank you for ranking us the best compared to other hotels you have visited. It takes a team and we really have some wonderful employees who enjoy our guests. We appreciate your encouragement of others to stay here too. We hope to see you again and be safe in your travels.Sincerely,Jay Shah

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
View of lake Erie. Great staff Wonderful breakfast!
Séjour de 2 nuits en avril 2024
Réponse de Justin G. General Manager le 11 avr. 2024
Dear Mary,We truly appreciate your five-star review and sharing your experience with us. Thank you for acknowledging our commitment to excellent service and amazing associates. We look forward to welcoming you back as our guest in the future.

6/10 Satisfaisant

Alexandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
No hot water. We wanted told the staff and they said it was because so many people were using the showers at the same time.
Séjour de 1 nuit en avril 2024
Réponse de Justin G. General Manager le 9 avr. 2024
Dear Alexandra,Thank you very much for your recent stay with us. Foremost, please accept our sincere apologies for any shortcomings you experienced with our staff and your room accommodation. Our hotel is very proud of its level of service and for this reason your comments are very troubling and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Justin G. General Manager le 9 avr. 2024
Dear David,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area.

2/10 Horrible

Danielle

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was rude and the room was in poor condition with stains on the floor. The room smelled like smoke when the heat was on. Most of the doors to the rooms had scratches on them like they were broke into! I did not feel safe or welcomed. This was one of the worst hotels I have ever stayed in. I will not ever stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Justin G General Manager le 7 avr. 2024
Dear Danielle,Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for staying with us, and we hope to have an opportunity to serve you again.

10/10 Excellent

Michael

Voyage en famille
Attentive staff, very clean hotel. We will definitely be back
Séjour de 1 nuit en avril 2024
Réponse de Justin G. General Manager le 7 avr. 2024
Dear Valued Guest,It is always such a compliment when our guests can say they highly recommend our hotel. The customer service at our location is a significant; we definitely thank such as yourself for our ranking with your fabulous “Five Star” reviews. Thank you so much for the amazing review and we look forward to your next visit with us!

8/10 Bien

Wendy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice for the little kids during the week when it wasn't as busy. Friday there were bigger kids who were a little too rough around the little kids in the pool.
Séjour de 2 nuits en mars 2024
Réponse de Justin G. General Manager le 7 avr. 2024
Dear Wendy,Thank you for sharing your experience and for recognizing the exceptional customer service you received during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am pleased that you had an opportunity to enjoy our indoor water recreation park. We love all the wonderful reviews on this new amenity we have added to this Hotel for our guests. We appreciate your business and we look forward to your return.

8/10 Bien

melissa

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful family time at the hotel .pool was wonderful and the kids loved it only negative I could say is I wish the water was a little warmer for the little ones...and nana lol
Séjour de 1 nuit en avril 2024
Réponse de Justin G General Manager le 5 avr. 2024
Dear Melissa,Thank you for sharing your experience! I have posted this review for all of the team to review as an exceptional job! We are so happy you chose our hotel to be your home away from home during the Holiday!

8/10 Bien

melissa

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a nice family time enjoyed the pool wish it was a little warmer
Réponse de Justin G General Manager le 5 avr. 2024
Dear Melissa,Thank you so much for staying with us and your wonderful review of your stay. Our staff takes great pride in providing our guests with memorable lodging experiences. We realize that there are many choices when considering lodging and travel. Please come visit us again soon.

10/10 Excellent

Kevin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have been here a lot the kids love the pool and slide plus the rooms are always clean we have never had any issues with our stays. The staff are so friendly, the breakfast is always good and lots to choose from so special thanks to the staff who put that together in the mornings. Will be back aging as we come twice a year for a family getaway.
Séjour de 2 nuits en mars 2024
Réponse de Justin G. General Manager le 1 avr. 2024
Dear Kevin,Thank you for taking the time to share such a wonderful review with the entire online community! I am very happy to hear that you had such a great time during your visit. Honest recommendations from our guests are very important to a hotel and I am happy to hear that we were able to earn yours. I will make sure to share your review with our entire staff so they know what a wonderful job they were able to do for you in making sure that your room was clean and that you felt right at home. Thank you for sharing such a wonderful review and I look forward to your next visit!

10/10 Excellent

Thalia

Nice place to stay with pool an slide for kids. But hotel is pretty much in middle of no where. They do have a family restaurant right in front though! Have to drive 15-20mins into Erie for stores & things to do etc..
Séjour de 1 nuit en mars 2024
Réponse de Justin G. General Manager le 1 avr. 2024
Dear Thalia,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I am always pleased to hear such nice comments such as yours. I look forward to sharing the results with the staff to show them that hard work does produce positive results.

10/10 Excellent

Rachel

Séjour de 2 nuits en mars 2024
Réponse de Justin G. General Manager le 19 avr. 2024
Dear Rachel,We cannot thank you enough for your five-star reviews and truly appreciate you taking your valuable time to share your experience with us. Our team takes great pride in being the cleanest and friendliest hotel in the North East, PA area and was elated to hear you experienced that as well with our amazing associates.

8/10 Bien

Tom

Voyage en famille
Les points forts : Personnel et service et équipements
Conveniently located and very nice and hard working breakfast staff. Room needs maintenance as the window seals are broken creating a fogged over glass. Bathroom stool seat in poor condition.
Séjour de 1 nuit en mars 2024
Réponse de Justin G. General Manager le 29 mars 2024
Dear Tom,Thank you for sharing your experience with our online community! I am so glad that your stay with us was pleasant. Our staff is dedicated to providing guests with a friendly and welcoming stay! I hope you will come to stay with us again when your travels bring you our way!

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful staff!
Séjour de 1 nuit en mars 2024
Réponse de Justin G. General Manager le 28 mars 2024
Dear John,Thank you for the amazing review! Our employees do genuinely care for our guests and it does show. Coming from a frequented traveler like yourself, a review such as yours is an honor. We wish you safe travels in the future and hope to see you back next time you are in the area.

10/10 Excellent

Mike

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing around; sits in the middle of nowhere. Great bar/restaurant across the parking lot. But besides that; great stay and wonderful staff.
Séjour de 3 nuits en février 2024
Réponse de Justin G. General Manager le 25 mars 2024
Dear Mike,Thank you so very much for your compliments and high praise of the Holiday Inn Express North East Team. Our amazing associates separate us from the competition and provide authentic hospitality to all of our guests. We truly value and appreciate your five star reviews and sharing your experience with us.

2/10 Horrible

christine

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Justin G. General Manager le 28 mars 2024
Dear Valued Guest,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area.

10/10 Excellent

Sherry

Séjour de 1 nuit en mars 2024
Réponse de Justin G. General Manager le 13 avr. 2024
Dear Sherry,We appreciate your review of our hotel. We are pleased that you enjoyed our amenities and we hope to see you again soon.

10/10 Excellent

Tracey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice pool and clean
Séjour de 1 nuit en mars 2024
Réponse de Justin G General Manager le 25 mars 2024
Dear Tracey,Thank you for your review of our Holiday Inn Express. We always look forward to feedback from our valued guests. I will pass on your review to our staff and thank you again for choosing us for your hotel needs in the Erie area.

10/10 Excellent

Tiesha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Love it
Séjour de 1 nuit en mars 2024
Réponse de Justin G. General Manager le 25 mars 2024
Dear Tiesha,Thank you so much for staying with us and your wonderful review of your stay. Our staff takes great pride in providing our guests with memorable lodging experiences. We realize that there are many choices when considering lodging and travel. Please come visit us again soon.