Piscine couverte
Vérifier la disponibilité

Avis sur SpringHill Suites by Marriott Charleston N./Ashley Phosphate

3 out of 5
SpringHill Suites by Marriott Charleston N./Ashley Phosphate
7535 N Forest Drive, North Charleston, SC

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 513 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 256 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 73 avis sur 1003." "

8,4/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Jean

Séjour de 1 nuit en novembre 2021

4/10 Médiocre

Jedta

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
By far one of the worst hotel stays ever! Me not thinking there was a 3 pm check in time because my flight got there at 8 am go to the hotel for the lady at the desk to be pretty rude about. Ok whatever thank god I have family there so we went there. Come back around 3 check in to find out no pool or fitness room but could use the one outside across the street at a sister hotel that pool was absolutely disgusting and green! So than fast forward to the next day we left the hotel for the day to do stuff come back no garbage taken out no beds made and a note saying my room was to cold to take care of our room! Seriously right now so I definitely wasn’t happy with this. The outside there was garbage around and cigarette butts everywhere.
Séjour de 4 nuits en mai 2024
Réponse de LAQUANA le 21 mai 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Satisfaisant

Ely

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was terrible but hotel nice
Séjour de 1 nuit en mai 2024
Réponse de LAQUANA le 15 mai 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Médiocre

Nilesh

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had booked this property for a family. We had total 4 rooms. So when a person books 4 rooms together, its very obvious that they should be on the same floor. However the property gave us on different floors. We requested but then the manager was in no mood to change that for us. There was not enough parking available and they asked me to park on the adjacent road which is not safe. The AC unit did not have the control pannel due to which it was cold in the room and we could not adjust temprature. Overall a very poor experience for a premium charge. I would not recommend this property.
Séjour de 1 nuit en avril 2024
Réponse de LAQUANA le 2 mai 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Horrible

Kelly

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de LAQUANA le 2 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

RICKY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Despite remolding. Great staff & courteous
Séjour de 2 nuits en avril 2024
Réponse de LAQUANA le 29 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Douglas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are very helpful and friendly.
Séjour de 3 nuits en avril 2024
Réponse de Laquana Johnson le 17 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I thought the staff was wonderful, friendly and very helpful!
Séjour de 1 nuit en avril 2024
Réponse de LAQUANA le 15 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rodney

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en avril 2024
Réponse de LAQUANA le 15 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ronald James

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Nice room ,soft beds
Séjour de 1 nuit en avril 2024
Réponse de LAQUANA le 14 avr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was excellent
Séjour de 4 nuits en avril 2024
Réponse de LAQUANA le 14 avr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

RaJaun

Pool and gym were inaccessible.
Séjour de 2 nuits en avril 2024
Réponse de LAQUANA le 7 avr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

Jennifer

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We chose this place because of the indoor pool only to get here and find out the pool is closed. Why are the rates high while the pool is closed? Why doesnt the website state the pool is closed? Terrible.
Séjour de 1 nuit en avril 2024
Réponse de LAQUANA le 7 avr. 2024
Thanks for staying with us. We appreciate your feedback!The hotel is under a cosmetic renovation that's why the pool was closed we did offer our sister property to used the pool...

10/10 Excellent

Pam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice clean rooms
Séjour de 1 nuit en avril 2024
Réponse de LAQUANA le 7 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Randy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
…
Séjour de 1 nuit en avril 2024
Réponse de LAQUANA le 7 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Megan

Séjour de 3 nuits en mars 2024
Réponse de LAQUANA le 24 avr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Daniel

Séjour de 1 nuit en mars 2024
Réponse de LAQUANA le 20 avr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melva

Séjour de 3 nuits en mars 2024
Réponse de LAQUANA le 15 avr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

William

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Amenities (indoor pool, fitness center)were under construction. We had no hot water. The iron was broken. The phone in the room was broken. The ice machine on 2 seperate floors was out of ice. The worse stay at a Mariott property ever
Séjour de 1 nuit en mars 2024
Réponse de LAQUANA le 22 mars 2024
The hotel is under cosmetic renovations. Would have been nice to know this would have been happening when the room was booked.

8/10 Bien

Miles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
There was construction going on inside the hotel. I was disappointed that we did not have access to the fitness center and the stairs were also being updated so I could not use those very well to get some exercise.
Séjour de 6 nuits en mars 2024
Réponse de LAQUANA le 17 mars 2024
Thanks for staying with us. We appreciate your feedback.The hotel is under a cosmetic renovation and everyone that check in was told that and also, we told guest if they need to use the fitness center, we had access to our sister property across the street.TH

6/10 Satisfaisant

Helene

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Did not inform us it was a handicap accessible room with bench in shower that had black duct tape wrapped around it observed ant in shower Hotel under renovation at this time Bedroom was clean and bed sheets were clean. large spacious room . Friendly staff. Front desk employee during checkout was awesome! Breakfast was ok toaster was not toasting well and precook sausage was not tasty at all. Eggs watery Great coffee, juice, fresh fruit and then pastries
Séjour de 1 nuit en mars 2024
Réponse de LAQUANA le 15 mars 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Karen

Les points faibles : Infrastructures et conditions de l’hébergement
Rooster in yard behind there woke us up before 6 am and kept us up.Charged a $20 fee for I don’t know what.Pool and gym were not open
Séjour de 1 nuit en mars 2024
Réponse de LAQUANA le 4 mars 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Elizabeth

Voyage en groupe
Don’t feel safe. Renovations on first floor mean paint smell on my floor, no pool, no gym. Cops arresting people next door. I’ll sleep with lights on tonight.
Séjour de 1 nuit en février 2024
Réponse de LAQUANA le 4 mars 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Laura

Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de LAQUANA le 26 févr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roderick

Les points forts : Infrastructures et conditions de l’hébergement
The people in the neighborhood
Séjour de 1 nuit en février 2024
Réponse de LAQUANA le 26 févr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Megan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the stay
Séjour de 1 nuit en février 2024
Réponse de LAQUANA le 13 févr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Faby

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Pillows were very old and some had stains. Also some of the front desk staff were not friendly. They acted rude....I am not sure, but they seemed like they did notvlike hispanics. We will never stay at these hotels ever again nor we will refer to family and friends. We booked 4 rooms...
Séjour de 2 nuits en février 2024
Réponse de LAQUANA le 13 févr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Kirsten

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de LAQUANA le 24 janv. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jonathan

Voyage en couple
Les points forts : Personnel et service
The property was under maintenance on the third floor and constant loud noises were coming from the third floor during our stay. Also, power washing the parking lot the entire day during our stay. Also, the parking lot was covered in huge potholes and there was broken concrete all over the parking lot from the potholes. Finally, the chargers for the electric vehicles were located on the left side of the building and were extremely difficult to get to with there being a huge pothole in front of them and 2 large dumpsters also almost blocking them from where they were throwing the trash for renovations.
Séjour de 2 nuits en janvier 2024
Réponse de LAQUANA le 24 janv. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de LAQUANA le 24 janv. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
Séjour de 9 nuits en décembre 2023
Réponse de LAQUANA le 24 janv. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Ivelise

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
Comfortable room and beds. Would prefer the bathroom to have the vanity/countertop in the layout. At breakfast, the hostess was very nice, and kept area clean. The coffee in the thermos' was not as hot as I would have liked but it was adequate.
Séjour de 4 nuits en décembre 2023
Réponse de LAQUANA le 24 janv. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience
Séjour de 5 nuits en décembre 2023
Réponse de LAQUANA le 24 janv. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de LAQUANA le 24 janv. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

John

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The guests next door, played loud music until 4:30am, finally called from desk. But the hotel did nothing to compensate us, fed them many opportunities to provide “unreasonable” hospitality solutions, but failed…. The “unreasonable hospitality” by will guiders should be a mandatory reading for all in the hospitality industry.
Séjour de 1 nuit en décembre 2023
Réponse de LAQUANA le 24 janv. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Médiocre

Veera

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de LAQUANA le 24 janv. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Becky

Séjour de 5 nuits en décembre 2023
Réponse de LAQUANA le 24 janv. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de LAQUANA le 14 déc. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Its a great hotel. Always clean and spacious. Staff is helpful is needed and they'll leave you alone if you want. I stay here often. Breakfast is usually pretty good.
Séjour de 5 nuits en novembre 2023
Réponse de LAQUANA le 14 déc. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not bad. They're undergoing renovations right now.
Séjour de 1 nuit en novembre 2023
Réponse de LAQUANA le 26 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Stay
Clean and comfortable stay. Construction and vehicle sounds at times, but tolerable.
Séjour de 6 nuits en novembre 2023
Réponse de LAQUANA le 19 nov. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

LuAnne

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 7 nuits en novembre 2023
Réponse de LAQUANA le 19 nov. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Aquira

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de LAQUANA le 16 nov. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Sheryl

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Decent breakfast, friendly staff Ac didn’t work most of the time Ice machines broken on every floor Pool was green and dirty Painting crew painting outside our room, fumes came in from ac unit, severe allergic reaction Will not stay here again!
Séjour de 3 nuits en novembre 2023
Réponse de LAQUANA le 12 nov. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

Melissa

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not at all what the description portrayed
Séjour de 1 nuit en novembre 2023
Réponse de LAQUANA le 8 nov. 2023
The hotel is under cosmetic renovations.

10/10 Excellent

Craig

Séjour de 1 nuit en novembre 2023
Réponse de LAQUANA le 22 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ngoclan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en octobre 2023
Réponse de LAQUANA le 29 oct. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marcus, Woodbridge

Séjour de 1 nuit en octobre 2023
Réponse de LAQUANA le 17 nov. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

Nancy

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Although we paid for a king bed and a pull out sofa, we got a king bed and a broken pull out sofa that my children couldn't sleep on. We were told that because the room was nonrefundable they didn't have any obligation to make it right. They claimed that because the room was nonrefundable there could have not been a pull out sofa at all, and they wouldn't refund us or switch us to a sister hotel (since apparently they were fully booked). The customer service was abysmal. What an absolutely awful experience. I really expected better from Marriott. Also, don't bother booking through Expedia, they won't help. They go by what the hotel says. Even though i have photographic proof of the broken bed and the person they sent to look at it said is broken, the front desk lady said it wasn't so we got no help whatsoever from Expedia.
Séjour de 1 nuit en octobre 2023
Réponse de LAQUANA le 29 oct. 2023
We appreciate your feedback!

10/10 Excellent

Kristi

Séjour de 1 nuit en octobre 2023
Réponse de LAQUANA le 16 nov. 2023
Thanks for staying with us. We appreciate your feedback!