Avis sur Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
777 Waterside Dr, Norfolk, VA
Avis
7,8
Bien
8,2/10
Propreté
8,2/10
Personnel et service
8,0/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
4 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2022
Réponse de GM le 5 sept. 2022
Dear Brigitte,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip!Sincerely,Mike WattersonGeneral Manager
8/10 Bien
assane, montreal
3 août 2015
Les points forts : Propreté, personnel et service, confort de la chambre
nous recommandons cette hotel
assane
8/10 Bien
Kevin
26 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en mai 2024
Réponse de GM le 26 mai 2024
Dear Kevin, We prioritize your comfort, so we're delighted to hear that you had a pleasant stay overall. We value all of your feedback, both positive and areas for improvement, as it helps us to better serve our guests. Thank you for your review and recommendation, and we hope to welcome you back soon. Best, Rone Middler, GM
10/10 Excellent
Wendy
Voyage en famille avec de jeunes enfants
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wendy
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Norfolk Waterside Hotel le 25 mai 2024
Dear Wendy,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us. It's fantastic to know that you found our property well-maintained and appreciated our convenient location near Amtrak and the Pier. We're also glad that your room was clean and comfortable, and that our staff provided friendly and helpful service.Your positive feedback means a lot to us, and we hope to welcome you back for another excellent stay in the future.
8/10 Bien
Bruce
Voyage en groupe
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 2 nuits en mai 2024
Réponse de Sheraton Norfolk Waterside Hotel le 25 mai 2024
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay at our hotel and found it to be great overall.We are sorry to learn that your dining experience at our restaurant did not meet your expectations, except for breakfast. Your comments about the food quality are very important to us, and we will share this feedback with our culinary team to make improvements.We hope to have the opportunity to welcome you back and provide an enhanced dining experience in the future.
6/10 Satisfaisant
Jeanne-Marie
Voyage en couple
18 mai 2024
Jeanne-Marie
Séjour de 2 nuits en mai 2024
Réponse de GM le 19 mai 2024
Dear Jeanne-Marie, We understand how important it is to ensure your satisfaction with our services. Your feedback is truly valuable to us, and we deeply apologize for the areas where we fell short of your expectations. We hope to have the opportunity to provide you with the best possible experience on a return visit. Sincerely, Rone Middler, GM
4/10 Médiocre
MARY
Voyage d’affaires, Voyage en couple
16 mai 2024
Les points forts : Propreté et personnel et service
MARY
Séjour de 1 nuit en mai 2024
Réponse de GM le 16 mai 2024
Dear MARY, We are very sorry that you experienced issues with temperature control and that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Rone Middler, GM
2/10 Horrible
Anthony, Bethlehem
13 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 3 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Anthony, I regret to hear that you did not enjoy your visit. We strive to provide comfort to all our guests and we appreciate your feedback. We hope to better serve you when you return to the area. Sincerely, Rone Middler, GM
6/10 Satisfaisant
David
Voyage en famille
13 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
David
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear David, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. We would be pleased to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Rone Middler, GM
10/10 Excellent
Anne
12 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en mai 2024
Réponse de GM le 15 mai 2024
Dear Anne, We are delighted to have provided you with a fantastic stay. Thank you for choosing our hotel and we look forward to welcoming you back soon. Your positive review is greatly appreciated. Best, Rone Middler, GM
10/10 Excellent
Richard
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en mai 2024
Réponse de Sheraton Norfolk Waterside Hotel le 12 mai 2024
Thank you SO much for rating your stay with us!! We look forward to serving you again soon
8/10 Bien
doris
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
doris
Séjour de 1 nuit en mai 2024
Réponse de Sheraton Norfolk Waterside Hotel le 11 mai 2024
Thank you rating your stay with us! We hope to see you again soon!
8/10 Bien
Kevin
Voyage d’affaires, Voyage en couple
6 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Kevin
Séjour de 1 nuit en mai 2024
Réponse de GM le 6 mai 2024
Dear Kevin, I appreciate the feedback you provided regarding our staff. I would like to extend my sincere apologies for the unfriendly and unwelcoming behavior they exhibited toward you. It is not in alignment with our standards, and we strive to present ourselves in a much better way to our guests. Thank you for choosing us, and I hope you will consider giving us another opportunity to serve you better. Sincerely, Rone Middler, GM
2/10 Horrible
Brenda
Voyage en famille
5 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Brenda
Séjour de 2 nuits en avril 2024
Réponse de GM le 6 mai 2024
Dear Brenda, We endeavor to maintain transparency with regard to our parking fees, and we apologize for any shortcomings in this area. Your feedback is much appreciated, as it helps us improve our communication with our guests. We would love to have the opportunity to host you again and ensure a better overall experience. Sincerely, Rone Middler, GM
6/10 Satisfaisant
Mary
4 mai 2024
Mary
Séjour de 1 nuit en mai 2024
Réponse de GM le 6 mai 2024
Dear Mary, Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time. Sincerely, Rone Middler, GM
10/10 Excellent
Gary, Salisbury
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Norfolk Waterside Hotel le 2 mai 2024
Thank you for Rating your stay with us!!
8/10 Bien
Jeff
Voyage en groupe
27 avr. 2024
Les points forts : Équipements
Jeff
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Jeff, Providing clean accommodations and friendly service are fundamental objectives of our staff, so we are delighted to hear that we were successful in meeting your expectations. We highly value your feedback, and we thank you for choosing to stay at our hotel. We hope to have the pleasure of welcoming you back in the future. Best, Rone Middler, GM
10/10 Excellent
John
27 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Norfolk Waterside Hotel le 28 avr. 2024
Thank you for Rating your stay! We hope to see you again soon!
6/10 Satisfaisant
Vanessa
24 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Vanessa
Séjour de 1 nuit en avril 2024
Réponse de GM le 26 avr. 2024
Dear Vanessa, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Rone Middler, GM
10/10 Excellent
Samuel
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samuel
Séjour de 3 nuits en mars 2024
Réponse de GM le 22 avr. 2024
Dear Samuel, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Rone Middler, GM
10/10 Excellent
DANYOTTA
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DANYOTTA
Séjour de 1 nuit en avril 2024
Réponse de Sheraton Norfolk Waterside Hotel le 12 avr. 2024
Thank you for taking the time to rate your stay! We hope to have the opportunity to serve you again!
10/10 Excellent
ELIZABETH
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ELIZABETH
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Dear ELIZABETH, Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon. Best, Rone Middler, GM
10/10 Excellent
Arnold
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arnold
Séjour de 3 nuits en mars 2024
Réponse de GM le 25 mars 2024
Dear Arnold, What an uplifting review! Our goal is for every guest who stays with us to have the experience you described. Thank you so much for your business and your kind words. We hope you find a reason to visit our Sheraton again soon. Best, Rone Middler, GM
10/10 Excellent
Angel A
24 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Angel A
Séjour de 3 nuits en mars 2024
Réponse de GM le 25 mars 2024
Dear Angel A, It is wonderful to hear that you enjoyed your stay and our great views. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Rone Middler, GM
10/10 Excellent
Daisy May
Voyage d’affaires
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daisy May
Séjour de 1 nuit en mars 2024
Réponse de GM le 15 mars 2024
Dear Daisy May, We love to hear your stay was EXCELLENT; thanks for making our day. It was a pleasure to host you; we can't wait to welcome you again. Best, Rone Middler GM
6/10 Satisfaisant
Gillian
8 mars 2024
Les points forts : Propreté
Gillian
Séjour de 1 nuit en mars 2024
Réponse de GM le 13 mars 2024
Dear Gillian, Thank you for choosing to stay with us. We appreciate you taking the time to review our hotel and we look forward to providing you with an even better experience next time you're in the area. Sincerely, Rone Middler GM
10/10 Excellent
trenna, Newport news
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
trenna
Séjour de 2 nuits en mars 2024
Réponse de GM le 6 mars 2024
Dear trenna, I can assure you that the pleasure of your stay at our Sheraton Norfolk Waterside Hotel was all ours! Thank you so very much for letting our staff, as well as other travelers, know that your experience was great across the board. We appreciate your praise and look forward to your next visit. Best, Rone Middler GM
6/10 Satisfaisant
Yorkquincia
2 mars 2024
Les points faibles : Personnel et service
Yorkquincia
Séjour de 5 nuits en février 2024
Réponse de GM le 3 mars 2024
Dear Yorkquincia, We appreciate your choice to stay with us. We aim to exceed guests' expectations, so we regret that your visit was satisfactory rather than exceptional. We hope for the opportunity to host you again in the future, where we will strive to provide you with a truly outstanding experience. Sincerely, Rone Middler GM
2/10 Horrible
Kala
19 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kala
Séjour de 3 nuits en février 2024
Réponse de GM le 21 févr. 2024
Dear Kala, We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Rone Middler GM
4/10 Médiocre
Paul, Coldwater
Voyage en couple
18 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en février 2024
Réponse de GM le 19 févr. 2024
Dear Paul, We try to be as transparent as possible regarding our fees, so I regret that we fell short in this area. Additionally, I am sorry you did not have a pleasant experience in our restaurant. Please allow 6-8 business days for the incidental amount to be returned; I regret if this was not properly communicated. We value your feedback and hope to have the opportunity to host you again for a more favorable experience. Sincerely, Rone Middler GM
10/10 Excellent
Saniyah
18 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Saniyah
Séjour de 1 nuit en février 2024
Réponse de Sheraton Norfolk Waterside Hotel le 19 févr. 2024
Thank you for rating your stay with us! We hope to have the opportunity to serve you again soon!
8/10 Bien
BRITTANY
Voyage en famille
11 févr. 2024
Les points forts : Propreté et personnel et service
BRITTANY
Séjour de 2 nuits en février 2024
Réponse de GM le 14 févr. 2024
Dear BRITTANY, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and comfortable accommodations while visiting. I have taken note of your feedback regarding the parking fees not being known to you, and I thank you for taking the time to share. We hope to be your hotel of choice when in the area. Best, Rone Middler, GM
8/10 Bien
Tanya
Voyage en famille avec de jeunes enfants, Voyage en groupe
10 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanya
Séjour de 2 nuits en janvier 2024
Réponse de GM le 11 févr. 2024
Dear Tanya, Thank you for sharing your review with us. We are delighted to hear that you enjoyed your stay. Your feedback on how we can further enhance your experience is greatly appreciated, as guest satisfaction is our priority. We eagerly await the opportunity to welcome you again. Best, Rone Middler GM
8/10 Bien
Brenda
Voyage en famille
9 févr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Brenda
Séjour de 2 nuits en février 2024
Réponse de GM le 9 févr. 2024
Dear Brenda, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon. Best, Rone Middler GM
10/10 Excellent
Robin
Voyage en famille avec de jeunes enfants
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robin
Séjour de 1 nuit en février 2024
Réponse de GM le 9 févr. 2024
Dear Robin, Thank you for taking the time to share your positive review. We are delighted you enjoyed your stay! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Rone Middler GM
8/10 Bien
Shelby
Voyage d’affaires
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shelby
Séjour de 1 nuit en février 2024
Réponse de GM le 8 févr. 2024
Dear Shelby, Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon. Best, Rone Middler GM
10/10 Excellent
Pierre
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pierre
Séjour de 2 nuits en janvier 2024
Réponse de GM le 2 févr. 2024
Dear Pierre, Thank you for this generous review; I am thrilled your stay was perfect! Your compliments serve as an encouragement to our associates, who genuinely care about every aspect of your visit! I look forward to sharing your positive feedback and hope we will see you again soon. Best, Rone Middler GM
4/10 Médiocre
Kassie L
1 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kassie L
Réponse de GM le 3 févr. 2024
Dear Kassie L, It was a pleasure hosting you, and we apologize for any unmet expectations. We eagerly anticipate the opportunity to welcome you again and ensure a truly exceptional experience from check-in to check-out. Sincerely, Rone Middler GM
2/10 Horrible
Lisa Van
Voyage d’affaires
1 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Lisa Van
Séjour de 2 nuits en janvier 2024
Réponse de GM le 6 févr. 2024
Dear Lisa Van, We sincerely apologize for the inconvenience caused due to an unforeseen error with our key card system, which resulted in difficulties in accessing your guest room. Although such incidents are extremely rare, we hope to have the opportunity to welcome you again in the future and make a more favorable impression. Thank you for staying with us. Sincerely, Rone Middler GM
8/10 Bien
Valerie
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Valerie
Séjour de 2 nuits en janvier 2024
Réponse de Sheraton Norfolk Waterside Hotel le 1 févr. 2024
Thank you so much for rating your stay with us. We hope to have the opportunity to serve you again soon
4/10 Médiocre
Eric
Voyage en famille
23 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Overcharge for valet
Eric
Séjour de 3 nuits en décembre 2023
Réponse de GM le 24 janv. 2024
Dear Eric, We deeply apologize that your stay with us was not enjoyable and we are sorry for any shortcomings on our part. Moreover, I would like to extend my sincerest apologies for the confusion surrounding our nightly valet fee. I'm glad that we were able to discuss your final charges with you. We appreciate your business and your valuable feedback. We hope to have the opportunity to welcome you back in the future. Sincerely, Rone Middler General Manager
6/10 Satisfaisant
Linda
17 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Linda
Séjour de 2 nuits en janvier 2024
Réponse de GM le 18 janv. 2024
Dear Linda,Thank you for taking the time to review our hotel. We appreciate your stay with us and hope to provide you with an exceptional experience when you return to our area.Sincerely,Rone MiddlerGeneral Manager
6/10 Satisfaisant
Selena
Voyage en famille
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Selena
Séjour de 2 nuits en janvier 2024
Réponse de GM le 16 janv. 2024
Dear Selena,I apologize that you did not find our services to be good value for money and that our guest offerings did not meet your expectations. At our hotel, guest satisfaction is our top priority, and I regret that we failed to leave a positive impression on you. We appreciate your feedback, as it helps us improve for future stays. Thank you for taking the time to share your review with us.Sincerely,Rone MiddlerGeneral Manager
10/10 Excellent
Kiana
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kiana
Séjour de 2 nuits en janvier 2024
Réponse de GM le 16 janv. 2024
Dear Kiana,Our favorite compliment, without a doubt, is when our guests express their intention to return to our hotel. I am absolutely thrilled that you enjoyed your stay with us enough to share this wonderful review. On behalf of the entire staff, I would like to express my gratitude for your business, and we hope to have the pleasure of welcoming you back again soon.Best,Rone MiddlerGeneral Manager
10/10 Excellent
Octavio
Voyage en famille
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Octavio
Séjour de 1 nuit en janvier 2024
Réponse de GM le 15 janv. 2024
Dear Octavio,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our great location and very friendly personal were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best,Rone MiddlerGeneral Manager
8/10 Bien
tonya
Voyage en famille, Voyage d’affaires
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tonya
Séjour de 3 nuits en janvier 2024
Réponse de GM le 11 janv. 2024
Dear tonya,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Rone MiddlerGeneral Manager
2/10 Horrible
Voyageur vérifié
7 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not great
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de GM le 9 janv. 2024
Dear Anonymous,We always strive to be transparent about our offerings, so I apologize that our photos did not meet your expectations. Your feedback is valuable to us and we take it seriously as we constantly work towards improving our services. Thank you for choosing to stay with us.Sincerely,Rone MiddlerGeneral Manager
10/10 Excellent
Linda
3 janv. 2024
Linda
Séjour de 1 nuit en décembre 2023
Réponse de Sheraton Norfolk Waterside Hotel le 29 janv. 2024
Thank you for taking the time to rate your stay with us!
8/10 Bien
Kenya
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kenya
Séjour de 1 nuit en décembre 2023
Réponse de GM le 11 janv. 2024
Dear Kenya,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Rone MiddlerGeneral Manager
4/10 Médiocre
Saylor
1 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Saylor
Séjour de 1 nuit en décembre 2023
Réponse de GM le 9 janv. 2024
Dear Saylor,Thank you for choosing us. I regret that you did not enjoy your stay and apologize for any issues you may have experienced while you were our valued guest. We strive to meet every expectation and we have clearly missed the mark. We hope to redeem ourselves on a future visit.Sincerely,Rone MiddlerGeneral Manager