Avis
5,2
5,4/10
Propreté
6,4/10
Personnel et service
4,4/10
Équipements
5,2/10
Infrastructures et conditions de l’hébergement
5,0/10
Écoresponsabilité
Avis
22 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 23 juil. 2023
Hello Laurie,Know that your voice is of tremendous importance to us and we value your comments about our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
2/10 Horrible
Alexandre
31 juil. 2022
Alexandre
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 30 oct. 2022
Hello Alexandre,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
8/10 Bien
manon
11 avr. 2022
manon
Séjour de 2 nuits en avril 2022
Réponse de Manager le 14 juil. 2022
Hello manon,
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
8/10 Bien
Voyageur vérifié
21 juil. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
6/10 Satisfaisant
Voyageur vérifié
19 sept. 2018
Voyageur vérifié
Séjour de 2 nuits en août 2018
8/10 Bien
jose
28 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
jose
Séjour de 1 nuit en août 2017
2/10 Horrible
Donmonique
Voyage en famille
22 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donmonique
Séjour de 2 nuits en mai 2024
8/10 Bien
Emily
21 mai 2024
Les points faibles : Propreté
Emily
Séjour de 2 nuits en mai 2024
4/10 Médiocre
Emily
21 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Emily,Thank you for sharing your feedback with us. We appreciate your positive comments about our manager and our pet-friendly policy. We will take your cleanliness concerns seriously and address them internally to ensure a more satisfactory experience for our guests in the future. It’s important for us to provide a comfortable environment for all our guests and their pets. We hope to welcome you back in the future for an improved stay.
2/10 Horrible
Lexy
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lexy
Séjour de 4 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Lexy,We are sorry to hear about the challenges you encountered during your stay. We take all feedback seriously and will address these concerns with our team to ensure our guests have a comfortable experience. Please contact our management team directly to further discuss your experience.
4/10 Médiocre
CHARYN
Voyage en famille avec de jeunes enfants
20 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CHARYN
Séjour de 2 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello CHARYN, We apologize for any inconvenience you experienced during your stay. Rest assured that your feedback will be shared with our team for further review. We aim to address any concerns promptly and professionally. Thank you for bringing this to our attention.
4/10 Médiocre
Chad
Voyage en couple
15 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Chad
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Chad, We regret to hear about your recent experience and apologize for any inconvenience caused. We appreciate your feedback and will share it with the team for improvement. Please feel free to reach out to our management team directly to address any concerns or provide further details to assist us in enhancing our service for future guests.
2/10 Horrible
Kelly
Voyage en couple
15 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Kelly, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Our room sizes vary, and we recommend contacting us directly for assistance with choosing a more suitable option in the future. Thank you for bringing this to our attention.
10/10 Excellent
Kossi pierre
13 mai 2024
Kossi pierre
Séjour de 5 nuits en mai 2024
Réponse de Manager le 17 mai 2024
Hello Kossi pierre,We appreciate your feedback and regret to hear that your stay was not exceptional. We value all guest experiences and will take your comments into consideration for future improvements. Thank you for sharing your thoughts with us.
10/10 Excellent
Lashawnda
Voyage en famille avec de jeunes enfants
27 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lashawnda
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Lashawnda,We appreciate your feedback regarding the additional fee for certain room amenities. We strive to offer a variety of room options to cater to our guests' needs. Feel free to contact our management team if you have any further concerns or inquiries. Thank you for choosing to stay with us.
2/10 Horrible
Karla
2 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Karla
Séjour de 3 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Karla, We're sorry to hear that your stay fell short of expectations. Please do not hesitate to reach out to us with any feedback you may have so we can address any concerns.
8/10 Bien
Marcella
Voyage avec des animaux de compagnie, Voyage en couple
24 mars 2024
Les points forts : Personnel et service et équipements
Marcella
Séjour de 2 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello Marcella,Thank you for sharing your feedback with us. We're glad you appreciated the dining options nearby and found our staff to be friendly and helpful. We'll make a note of your comments about the air conditioning and door for our future improvements. Your safety is our priority, and we encourage all guests to remain vigilant in any area they visit.
6/10 Satisfaisant
Chase
22 mars 2024
Les points forts : Propreté et personnel et service
Chase
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Chase,We appreciate you choosing our hotel for your recent stay. Please don't hesitate to contact us directly with any feedback you would like to share from your experience. We value your input and would love to hear from you.
10/10 Excellent
Amanda
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Amanda,We are pleased to hear that you found our staff friendly and approachable during your stay. It is always our priority to ensure that our guests feel welcomed and well taken care of. Your kind words will be shared with our team to motivate them further. Thank you for choosing our hotel, and we hope to welcome you back soon.
2/10 Horrible
Ryan
17 mars 2024
Ryan
Réponse de Manager le 19 mars 2024
Hello Ryan,We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly to discuss any concerns you may have had during your stay so we can address them appropriately.
4/10 Médiocre
Nate
6 mars 2024
Nate
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Nate, We're sorry to hear your stay didn't meet your expectations. Please don't hesitate to contact us directly with any further details on your experience so we can address any concerns.
8/10 Bien
Corinda
6 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Corinda
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Corinda, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
2/10 Horrible
SONNY
20 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SONNY
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello SONNY, We apologize for any discomfort you experienced during your stay. Our hotel has a strict non-smoking policy, and we will investigate this matter further to ensure it was an isolated incident. We value your feedback as it helps us improve our services for future guests.
10/10 Excellent
sara
Voyage d’affaires
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sara
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello sara,We appreciate your kind words about our friendly front desk staff. We take note of your feedback regarding the noise on the grounds and will address this internally for future improvements. When seeking a tranquil rest, exploring other accommodation options might provide a more suitable experience for you.
6/10 Satisfaisant
Loren
16 févr. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Loren
Séjour de 1 nuit en février 2024
Réponse de Manager le 19 févr. 2024
Hello Loren, We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us with any feedback you may have to help us improve our services. We hope to welcome you back soon for an even better experience.
8/10 Bien
Sonya
Voyage en famille
14 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sonya
Séjour de 1 nuit en février 2024
Réponse de Manager le 16 févr. 2024
Hello Sonya,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comments about our excellent customer service. We apologize for any inconvenience you experienced with housekeeping and the lack of washcloths and towels. We strive to improve our services and appreciate your input. We hope you will give us another chance to exceed your expectations in the future.
6/10 Satisfaisant
Genevive
14 févr. 2024
Genevive
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Genevive, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share, please don't hesitate to contact us directly so we can address any concerns you may have. We hope to welcome you back in the future for an improved experience.
10/10 Excellent
Ashley
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ashley
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello Ashley,We are thrilled to hear that you had a fantastic stay with us! It was a pleasure to have you as our guest and we appreciate you taking the time to rate your experience. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.
10/10 Excellent
Arlene
12 févr. 2024
Les points forts : Personnel et service
Arlene
Séjour de 2 nuits en février 2024
Réponse de Manager le 15 févr. 2024
Hello Arlene,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience during your time with us. We hope to have the opportunity to welcome you back in the future for another memorable stay.
4/10 Médiocre
Linda
11 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Linda, We're sorry to hear about your experience at our hotel. We encourage you to please reach out to us directly with any specific feedback so that we can address the issues you encountered. We value your opinion and hope to have the opportunity to make it right.
10/10 Excellent
Christopher
30 janv. 2024
Christopher
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 mars 2024
Hello Christopher,We're delighted to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon for another memorable experience at our hotel!
10/10 Excellent
Christopher
30 janv. 2024
Christopher
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 mars 2024
Hello Christopher,We are delighted to hear that you had a wonderful stay with us! Please don't hesitate to reach out if there is anything we can assist you with in the future.
6/10 Satisfaisant
Tayla
28 janv. 2024
Tayla
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 mars 2024
Hello Tayla, We appreciate you choosing to stay with us! Should you have any feedback to share about your experience, please do not hesitate to contact us directly. We value your input and would love to hear from you to ensure we meet your expectations in the future.
10/10 Excellent
Corinda
22 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Corinda
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 23 janv. 2024
Hello Corinda,We are delighted to hear that you had an excellent stay at our hotel! We hope to welcome you back again soon for another memorable experience.
8/10 Bien
Steven
12 janv. 2024
Steven
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello Steven,We're glad to hear that you had a positive experience during your stay at our hotel. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. We value your input and would love to hear from you.
4/10 Médiocre
James
Voyage en famille avec de jeunes enfants
1 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
James
Séjour de 5 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello James, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered due to the reservation issue and for the delay in checking-in. We strive to provide excellent customer service, and it is regretful to hear that we fell short during your stay. To address your concerns regarding compensation, please reach out to our management team directly so they can assist you further.
2/10 Horrible
Voyageur vérifié
27 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not So Good Experience
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Dear Guest, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address the issues mentioned to ensure a better experience for future guests. Please reach out to our management team directly, and they will be happy to assist you further. Thank you for bringing these concerns to our attention.
2/10 Horrible
Voyageur vérifié
Voyage en famille
26 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Dear Guest,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and take it seriously. We will pass on your comments to the relevant departments for review and improvement. Thank you for bringing these concerns to our attention.
4/10 Médiocre
LuWella
18 déc. 2023
LuWella
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello LuWella, We apologize for any inconvenience you may have experienced during your stay. We kindly request that you reach out to us directly with any specific feedback, so that we may address your concerns and ensure a better experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back.
2/10 Horrible
Mralday
16 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Mralday
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Mralday, We are sorry to hear that your recent experience at our hotel did not meet your expectations. We would appreciate it if you could please reach out to us directly to provide more details about your stay so that we can address any issues. We value your feedback and want to ensure that every guest has a positive experience.
6/10 Satisfaisant
LuWella
Voyage en famille
11 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
LuWella
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 15 déc. 2023
Hello LuWella, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns or issues you encountered during your stay. We strive to provide the best possible experience for our guests and would welcome the opportunity to address any areas for improvement.
2/10 Horrible
Steven
Voyage d’affaires
10 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Steven
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 13 déc. 2023
Hello Steven, We're sorry to hear that your experience fell short of your expectations. Please reach out to us directly so we can address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.
6/10 Satisfaisant
Christina
Voyage en groupe
2 déc. 2023
Les points faibles : Propreté et équipements
Christina
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Christina, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We would like to emphasize that the decal policy is mentioned in our terms and conditions, which we do our best to communicate to all guests at check-in. We're sorry to hear about the issues with your room and cleanliness. We take these matters seriously and will address them with our housekeeping team. Regarding the incident with your friend, we're glad our staff was able to assist and check on their well-being. We appreciate your feedback and will use it to improve our services. We regret that you did not find your stay satisfactory, and we understand your decision to leave. We appreciate your time and hope you have a pleasant day.
2/10 Horrible
Natasha
29 nov. 2023
Les points faibles : Propreté
Natasha
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello Natasha, We apologize for any issues or concerns you may have had during your stay with us. We value your opinion and would appreciate if you could reach out to us directly so we can address any specific feedback you may have.
10/10 Excellent
John
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello John,Thank you for your positive feedback on our front desk team! We take pride in providing excellent customer service and will continue to strive for your satisfaction during your next visit. We appreciate your kind words and look forward to welcoming you back soon.
8/10 Bien
Rich
Voyage d’affaires
20 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Rich
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Rich,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.
6/10 Satisfaisant
Sue
Voyage en groupe
20 nov. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Sue
Réponse de Manager le 21 nov. 2023
Hello Sue, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Please note that our room amenities vary, and unfortunately, not all rooms have a fridge or storage space. We're sorry that housekeeping did not meet your expectations. Your comments will be shared with the relevant team for further improvement.
2/10 Horrible
Antwan
20 nov. 2023
Antwan
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Antwan,Thank you for choosing our hotel for your stay. We value your feedback and we strive to provide an excellent experience for our guests. If you would like to share any specific feedback about your stay, we encourage you to reach out to us directly so we can address any issues you may have had. We appreciate your rating and hope to have the opportunity to serve you again in the future.
2/10 Horrible
Sylvia
Voyage en famille
19 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dishonest
Sylvia
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello Sylvia, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We encourage you to contact our management team directly to address your concerns. We value your feedback and will use it to improve our services.
2/10 Horrible
Chris
17 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 19 nov. 2023
Hello Chris,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.