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Avis sur Motel 6 Norfolk, VA

2 out of 5
Motel 6 Norfolk, VA
853 North Military Highway, Norfolk, VA

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 145 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 176 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 163 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 139 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 383 avis sur 1006." "

5,4/10

Propreté

6,4/10

Personnel et service

4,4/10

Équipements

5,2/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

2/10 Horrible

Laurie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Une des pires hôtel que j’ai pu voir dans ma vie. Insalubre et peu sécuritaire. Je me suis fait quêté de l’argent par un sans abri devant ma porte. J’ai dormi habillée pcq mon lit était plein de taches brunes déguelasses… Nous avions fait 15h de route avant donc nous y avons passé la nuit car très fatiguée mais si non j’aurais quitté les lieux…
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 23 juil. 2023
Hello Laurie,Know that your voice is of tremendous importance to us and we value your comments about our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Horrible

Alexandre

Séjour de 1 nuit en juillet 2022
Réponse de Manager le 30 oct. 2022
Hello Alexandre,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Bien

manon

Séjour de 2 nuits en avril 2022
Réponse de Manager le 14 juil. 2022
Hello manon, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2019

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en août 2018

8/10 Bien

jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lors du check in on nous a donne une chambre qui n etait pas prete a 22:00 les lits etait debout pas de couvertures
Séjour de 1 nuit en août 2017

2/10 Horrible

Donmonique

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nasty
Séjour de 2 nuits en mai 2024

8/10 Bien

Emily

Les points faibles : Propreté
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Emily

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
My honest opinion of this motel is that it’s not in a great area and the overall cleanliness was not what I was expecting. It looked and smelled like they hadn’t cleaned in a while. it was a nice room, but again cleanliness was NOT up to code. The one manager I encountered was wonderful, super sweet and genuinely seemed to care about her job. It was awesome that we could have pets stay for free, but again because of it not being cleaned properly from other pets who have stayed previously, my pets were very uncomfortable with the atmosphere. I hope things turn around for this motel- It has potential, it’s just not being taken care of. :/
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Emily,Thank you for sharing your feedback with us. We appreciate your positive comments about our manager and our pet-friendly policy. We will take your cleanliness concerns seriously and address them internally to ensure a more satisfactory experience for our guests in the future. It’s important for us to provide a comfortable environment for all our guests and their pets. We hope to welcome you back in the future for an improved stay.

2/10 Horrible

Lexy

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was in my room for about 2 hrs and I could barely open my door! The shower was barely clean! And I found bed bugs literally just crawling on my bed and the staff gave attitude when I asked for a refund!
Séjour de 4 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Lexy,We are sorry to hear about the challenges you encountered during your stay. We take all feedback seriously and will address these concerns with our team to ensure our guests have a comfortable experience. Please contact our management team directly to further discuss your experience.

4/10 Médiocre

CHARYN

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I notified the Front Desk that my room was dirty and needed to be cleaned. I left for a function and upon return noticed that my room had NOT been serviced! I was ultimately moved to another room AFTER I complained and physically went to the Front Desk because I didn't like the way I was spoken to over the phone! I'd rather sleep OUTSIDE before staying there in the future! It would have to be a matter of life or death and even then I would NOT want to stay there!
Séjour de 2 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello CHARYN, We apologize for any inconvenience you experienced during your stay. Rest assured that your feedback will be shared with our team for further review. We aim to address any concerns promptly and professionally. Thank you for bringing this to our attention.

4/10 Médiocre

Chad

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
75 bucks you get what you pay for.... room that smells like smoke...2 towels one bar of jail soap
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Chad, We regret to hear about your recent experience and apologize for any inconvenience caused. We appreciate your feedback and will share it with the team for improvement. Please feel free to reach out to our management team directly to address any concerns or provide further details to assist us in enhancing our service for future guests.

2/10 Horrible

Kelly

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room and the bathroom were way to small for two adults. If I were to have taken a shower and stepped out it would have been right into the toilet. It was mis represented by the pictures of the rooms showing a microwave and fridge the whole purpose for me to get the room was to shower because I have a busted water heater at home. I didn't even shower.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Kelly, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Our room sizes vary, and we recommend contacting us directly for assistance with choosing a more suitable option in the future. Thank you for bringing this to our attention.

10/10 Excellent

Kossi pierre

average
Séjour de 5 nuits en mai 2024
Réponse de Manager le 17 mai 2024
Hello Kossi pierre,We appreciate your feedback and regret to hear that your stay was not exceptional. We value all guest experiences and will take your comments into consideration for future improvements. Thank you for sharing your thoughts with us.

10/10 Excellent

Lashawnda

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great rooms th r only issues I had was you have had is that you pay 19 extra dollar to get a room with a microwave and a refrigerator
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Lashawnda,We appreciate your feedback regarding the additional fee for certain room amenities. We strive to offer a variety of room options to cater to our guests' needs. Feel free to contact our management team if you have any further concerns or inquiries. Thank you for choosing to stay with us.

2/10 Horrible

Karla

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Karla, We're sorry to hear that your stay fell short of expectations. Please do not hesitate to reach out to us with any feedback you may have so we can address any concerns.

8/10 Bien

Marcella

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service et équipements
Not a bad motel it’s has plenty of food options and stores. The bed was nice and the wifi was alright. The air conditioning needs more work so does the door. I was able to hear a lot from outside cuz are for was semi cracked opened on the bottom. The area is kinda skeptical I would definitely watch my surroundings. The guy at the front desk was helpful and Nice
Séjour de 2 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello Marcella,Thank you for sharing your feedback with us. We're glad you appreciated the dining options nearby and found our staff to be friendly and helpful. We'll make a note of your comments about the air conditioning and door for our future improvements. Your safety is our priority, and we encourage all guests to remain vigilant in any area they visit.

6/10 Satisfaisant

Chase

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Chase,We appreciate you choosing our hotel for your recent stay. Please don't hesitate to contact us directly with any feedback you would like to share from your experience. We value your input and would love to hear from you.

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All personal are nice and easy to get along with
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Amanda,We are pleased to hear that you found our staff friendly and approachable during your stay. It is always our priority to ensure that our guests feel welcomed and well taken care of. Your kind words will be shared with our team to motivate them further. Thank you for choosing our hotel, and we hope to welcome you back soon.

2/10 Horrible

Ryan

Réponse de Manager le 19 mars 2024
Hello Ryan,We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly to discuss any concerns you may have had during your stay so we can address them appropriately.

4/10 Médiocre

Nate

Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Nate, We're sorry to hear your stay didn't meet your expectations. Please don't hesitate to contact us directly with any further details on your experience so we can address any concerns.

8/10 Bien

Corinda

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Corinda, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Horrible

SONNY

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was full with strong heavy smoking smell
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello SONNY, We apologize for any discomfort you experienced during your stay. Our hotel has a strict non-smoking policy, and we will investigate this matter further to ensure it was an isolated incident. We value your feedback as it helps us improve our services for future guests.

10/10 Excellent

sara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Front desk staff - VERY friendly and accommodating. The property itself is dated, not a big deal, but the grounds were noisy with people and car alarms going off, people shouting etc… If you’re looking to have a good sleep, I would pick a more traditional hotel vs motel
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello sara,We appreciate your kind words about our friendly front desk staff. We take note of your feedback regarding the noise on the grounds and will address this internally for future improvements. When seeking a tranquil rest, exploring other accommodation options might provide a more suitable experience for you.

6/10 Satisfaisant

Loren

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Manager le 19 févr. 2024
Hello Loren, We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us with any feedback you may have to help us improve our services. We hope to welcome you back soon for an even better experience.

8/10 Bien

Sonya

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pros: Good area location for shopping. Cons: No housekeeping, no washcloths and towels. Customer Service was excellent 👍 A lot of drama and incidents outside the building. Overall, the stay was not great but ok.
Séjour de 1 nuit en février 2024
Réponse de Manager le 16 févr. 2024
Hello Sonya,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comments about our excellent customer service. We apologize for any inconvenience you experienced with housekeeping and the lack of washcloths and towels. We strive to improve our services and appreciate your input. We hope you will give us another chance to exceed your expectations in the future.

6/10 Satisfaisant

Genevive

Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Genevive, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share, please don't hesitate to contact us directly so we can address any concerns you may have. We hope to welcome you back in the future for an improved experience.

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello Ashley,We are thrilled to hear that you had a fantastic stay with us! It was a pleasure to have you as our guest and we appreciate you taking the time to rate your experience. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.

10/10 Excellent

Arlene

Les points forts : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de Manager le 15 févr. 2024
Hello Arlene,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience during your time with us. We hope to have the opportunity to welcome you back in the future for another memorable stay.

4/10 Médiocre

Linda

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Linda, We're sorry to hear about your experience at our hotel. We encourage you to please reach out to us directly with any specific feedback so that we can address the issues you encountered. We value your opinion and hope to have the opportunity to make it right.

10/10 Excellent

Christopher

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 mars 2024
Hello Christopher,We're delighted to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon for another memorable experience at our hotel!

10/10 Excellent

Christopher

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 mars 2024
Hello Christopher,We are delighted to hear that you had a wonderful stay with us! Please don't hesitate to reach out if there is anything we can assist you with in the future.

6/10 Satisfaisant

Tayla

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 mars 2024
Hello Tayla, We appreciate you choosing to stay with us! Should you have any feedback to share about your experience, please do not hesitate to contact us directly. We value your input and would love to hear from you to ensure we meet your expectations in the future.

10/10 Excellent

Corinda

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 23 janv. 2024
Hello Corinda,We are delighted to hear that you had an excellent stay at our hotel! We hope to welcome you back again soon for another memorable experience.

8/10 Bien

Steven

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 14 janv. 2024
Hello Steven,We're glad to hear that you had a positive experience during your stay at our hotel. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. We value your input and would love to hear from you.

4/10 Médiocre

James

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The problem that I incounter was my reservation was for 12/26 - 1/2 instead of me checking in on time, i got to the hotel at 9pm with my two children and not able to check in until 4am of the 27th, because of the reservation problem at no time no one offer me a credit of anything and i had to check out a whole day early with no apologies really hurt me as a paying customer and a single father who had to sleep in his car with my children until we was able to check in. I am not happy and feel that i should receive some type of credit back to credit card.
Séjour de 5 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello James, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered due to the reservation issue and for the delay in checking-in. We strive to provide excellent customer service, and it is regretful to hear that we fell short during your stay. To address your concerns regarding compensation, please reach out to our management team directly so they can assist you further.

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not So Good Experience
TV remote nor TV didn't work in the first three rooms. Air Condition or Heater Unit was broken. Towels and wash cloths look a dingy colored white.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 30 déc. 2023
Dear Guest, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address the issues mentioned to ensure a better experience for future guests. Please reach out to our management team directly, and they will be happy to assist you further. Thank you for bringing these concerns to our attention.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Need to fire everyone and start over it’s very horrible and all the workers including management need to go . They don’t clean any rooms , don’t fix anything that needs to be fixed , the company they keep on the premises is not a good look , the list can go on and on
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 28 déc. 2023
Dear Guest,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and take it seriously. We will pass on your comments to the relevant departments for review and improvement. Thank you for bringing these concerns to our attention.

4/10 Médiocre

LuWella

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 22 déc. 2023
Hello LuWella, We apologize for any inconvenience you may have experienced during your stay. We kindly request that you reach out to us directly with any specific feedback, so that we may address your concerns and ensure a better experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back.

2/10 Horrible

Mralday

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Mralday, We are sorry to hear that your recent experience at our hotel did not meet your expectations. We would appreciate it if you could please reach out to us directly to provide more details about your stay so that we can address any issues. We value your feedback and want to ensure that every guest has a positive experience.

6/10 Satisfaisant

LuWella

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 15 déc. 2023
Hello LuWella, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns or issues you encountered during your stay. We strive to provide the best possible experience for our guests and would welcome the opportunity to address any areas for improvement.

2/10 Horrible

Steven

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 13 déc. 2023
Hello Steven, We're sorry to hear that your experience fell short of your expectations. Please reach out to us directly so we can address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 Satisfaisant

Christina

Voyage en groupe
Les points faibles : Propreté et équipements
First off, be sure to ask about the decal for your car upon checking in because your vehicle will be towed without one. The one who checked me in didn't even bother to ask me about my vehicle or even mention anything about needing a decal and I woke up one morning to find my car "missing." Thankfully, I didn't have to pay to have it pulled out of storage because it was the employees fault for not giving me a decal and was able to get my car. The first room had black mold so I requested another room which I couldn't even open because the latch needs replaced, so I got a 3rd room. The 3rd room had not been cleaned prior to my arrival and had pee stains on the toilet, dirt inside the sink, and pube hair on one of the beds. Not to mention the floor had not been swept or mopped at all and I had to get unusable motel towels so I could clean the room myself as I didn't even want to request another room because I was just plain tired. Overall, the employees are semi approachable and checked to see if everything was alright when an ambulance had to come to take my friend to the hospital because he had multiple seizures that wouldn't stop. After everything, I didn't even stay the full trip. The vibe of the place is questionable at best and given everything that had happened, I simply couldn't even sleep and went to truck stop just so I could get some sleep. Overall, I will not stay here again and wouldn't recommend the place either.
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Christina, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We would like to emphasize that the decal policy is mentioned in our terms and conditions, which we do our best to communicate to all guests at check-in. We're sorry to hear about the issues with your room and cleanliness. We take these matters seriously and will address them with our housekeeping team. Regarding the incident with your friend, we're glad our staff was able to assist and check on their well-being. We appreciate your feedback and will use it to improve our services. We regret that you did not find your stay satisfactory, and we understand your decision to leave. We appreciate your time and hope you have a pleasant day.

2/10 Horrible

Natasha

Les points faibles : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello Natasha, We apologize for any issues or concerns you may have had during your stay with us. We value your opinion and would appreciate if you could reach out to us directly so we can address any specific feedback you may have.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk was great 👍
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 2 déc. 2023
Hello John,Thank you for your positive feedback on our front desk team! We take pride in providing excellent customer service and will continue to strive for your satisfaction during your next visit. We appreciate your kind words and look forward to welcoming you back soon.

8/10 Bien

Rich

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Rich,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

6/10 Satisfaisant

Sue

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Rooms were just that. No fridge or anywhere to store items. Rooms were semi clean my white socks are now brown. Stayed 3 nights and never had a maid clean or bring towels.
Réponse de Manager le 21 nov. 2023
Hello Sue, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Please note that our room amenities vary, and unfortunately, not all rooms have a fridge or storage space. We're sorry that housekeeping did not meet your expectations. Your comments will be shared with the relevant team for further improvement.

2/10 Horrible

Antwan

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Antwan,Thank you for choosing our hotel for your stay. We value your feedback and we strive to provide an excellent experience for our guests. If you would like to share any specific feedback about your stay, we encourage you to reach out to us directly so we can address any issues you may have had. We appreciate your rating and hope to have the opportunity to serve you again in the future.

2/10 Horrible

Sylvia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dishonest
I arrived at the hotel ethe price was totally different from the website, the room was nasty, stink and strange people was standing around the place . It was loud and very dirty I had to find another hotel to stay at
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 21 nov. 2023
Hello Sylvia, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We encourage you to contact our management team directly to address your concerns. We value your feedback and will use it to improve our services.

2/10 Horrible

Chris

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 19 nov. 2023
Hello Chris,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.