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Avis sur Doubletree by Hilton Hotel Norfolk Airport

4 out of 5
Doubletree by Hilton Hotel Norfolk Airport
1500 N Military Hwy, Norfolk, VA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 348 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 269 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 173 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 110 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 100 avis sur 1000." "

7,6/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Marie

Séjour de 1 nuit en juin 2023
Réponse de Front Desk Management team le 21 juin 2023
Thank you for taking a moment to share your experience and giving us insight on where to improve. I am happy to hear you found the DoubleTree by Hilton Airport to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Bien

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Près de l’aéroport
Séjour de 1 nuit en avril 2023

10/10 Excellent

Gerald

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean with friendly staff
Séjour de 1 nuit en mai 2024

8/10 Bien

Ed

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff at check in was okay. Nothing more. Just very ordinary.
Séjour de 1 nuit en mai 2024

10/10 Excellent

dianne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very professional
Séjour de 1 nuit en mai 2024
Réponse de E. Dellinger le 23 mai 2024
We appreciate your business and are delighted you found our staff professional. We hope you will visit us again soon.

10/10 Excellent

Denika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de E. Dellinger le 13 mai 2024
We are delighted that you had an outstanding stay and we hope you will visit with us again soon.

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay was excellent and staff was really nice and very helpful. Stay went very smoothly.
Séjour de 1 nuit en mai 2024
Réponse de E. Dellinger le 13 mai 2024
Thank you for being our guest and for taking time to review your recent stay with us. We are excited that your stay was excellent, and you found our staff nice and helpful. We are happy to share your comments with them along with our thanks to them for making your stay a pleasant one. We hope you will visit with us again soon.

10/10 Excellent

Ali

Séjour de 2 nuits en avril 2024

8/10 Bien

Apurv

Les points forts : Propreté et personnel et service
Property was good.
Séjour de 1 nuit en avril 2024
Réponse de Charles H. le 16 mai 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Beverly

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was great and the cleaness was good. The only complaint I couldn’t stay longer. Over all stay I would give you a 10.
Séjour de 2 nuits en avril 2024
Réponse de Charles H. le 16 mai 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Teri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Charles H. le 16 mai 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, équipements
Having carpet in the hallways make it incredibly difficult to wheel suitcases.
Séjour de 1 nuit en avril 2024
Réponse de Charles H. le 16 mai 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Polly

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice, clean, helpful staff…the restaurant served me a fabulous meal and cocktails. I needed to be near the airport and didn’t expect much but it was great!
Séjour de 1 nuit en mars 2024
Réponse de E. Dellinger le 27 mars 2024
We are delighted that your stay was enjoyable. We hope to have the opportunity to host you again in near future.

8/10 Bien

Jazmine

Séjour de 2 nuits en mars 2024
Réponse de Charles H. le 16 mai 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de E. Dellinger le 26 mars 2024
We enjoyed having you as our guest and are delighted your stay was outstanding. We look forward to hosting you again the next time you visit the area.

10/10 Excellent

Deona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de E. Dellinger le 11 mars 2024
Thank you for being our guest it was a pleasure being at your service. We hope you will visit us again when you are in the area.

10/10 Excellent

Pedro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de E. Dellinger le 11 mars 2024
We are delighted you had an enjoyable stay and we look forward to welcoming you back again soon.

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is under renovation but was beautiful, clean and safe. We left another hotel down the street in the middle of the night due to mold and unsafe conditions. The staff here was understanding, welcoming and beyond accommodating. The restaurant on property was delicious, the room was beautiful and clean and we had a wonderful stay. Highly recommend!
Séjour de 2 nuits en mars 2024
Réponse de E. Dellinger le 4 mars 2024
We are delighted to that you had an enjoyable stay, and we look forward to welcoming you back the next time you visit the area.

10/10 Excellent

Mercedes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Crystal le 28 févr. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

suzanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Crystal le 28 févr. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 Médiocre

Pamela Gail

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was construction ongoing which was not made aware to me BEFORE booking . Housekeeping service was sketchy. Showed up one day and not the next When I asked for coffee and cream packets, the front desk staff instructed me to where I could retrieve it myself. Horrible guest service. Will not recommend to my superiors and actually will advise to NOT use!!!
Séjour de 4 nuits en février 2024
Réponse de E. Dellinger le 26 févr. 2024
Thank you for being our guest and taking time to review your recent stay at our hotel. All guest feedback is appreciated. I apologize that your stay was less than satisfactory and I have shared your feedback with our management team, which they will be discussing with our team. As we continually work to improve our guest experience, we hope you will consider staying with us again and afford us another opportunity to be of service and restore your faith in our hotel. Please feel free to reach out to me should you like to discuss this matter further. You may contact the hotel 757 466 8000 and ask for the Executive Office.

4/10 Médiocre

Tyisha

Séjour de 3 nuits en février 2024
Réponse de Crystal le 28 févr. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Brie

Les points forts : Propreté, personnel et service, confort de la chambre
Convenient and friendly but needs facelift
Front desk was incredibly helpful and accommodated our early arrival. Lobby is beat. Peeling paint on then ceiling, graffiti on the signs. Only one elevator working. Carpets needed a vacuum desperately. Our bathroom sink was leaking. Only given two towels. No hand towels, no washcloths. Only had a half roll of toilet paper with no extra rolls. Fridge was not working.
Séjour de 1 nuit en février 2024
Réponse de Crystal le 28 févr. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was just passing through and had a very comfortable, quiet stay! I definitely recommend this property!
Réponse de Crystal le 28 févr. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

David

Séjour de 1 nuit en février 2024
Réponse de E. Dellinger le 26 mars 2024
Thank you for being our guest. We are delighted your stay was enjoyable. We hope you will visit with us again when you are in the area.

10/10 Excellent

Sue

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very clean hot cookies were exceptional
Séjour de 1 nuit en janvier 2024
Réponse de Crystal le 26 janv. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Crystal le 26 janv. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Faith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Crystal le 26 janv. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

LAURA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Even though they were doing some renovations, it was hardly noticeable.
Séjour de 1 nuit en octobre 2023
Réponse de Crystal le 13 janv. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Christopher, Covington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was spacious and staff was nice.
Séjour de 2 nuits en décembre 2023
Réponse de Crystal le 7 janv. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were friendly upon checking in and out. The room and bathroom were very clean. However, the bed was very hard and uncomfortable. The shower pressure was nonexistent.
Séjour de 1 nuit en décembre 2023
Réponse de Crystal le 26 déc. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yup
The staff is phenomenal. The hotel is super nice and clean
Séjour de 1 nuit en décembre 2023
Réponse de Crystal le 26 déc. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Virginia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Customer Service since my arrival. Hotel was super clean. Chisthmas Decorations were beautiful. Space in my room as well the usb connections were perfect. I definetely will come back to double tree. Thank you for being amazing.
Séjour de 1 nuit en décembre 2023
Réponse de Crystal le 26 déc. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Arthur

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Drezy and Mari at the front desk were great! They were extremely helpful and very courteous. Both made a great impression, and represented the facility in a very positive manner. 5 out of 5.
Séjour de 2 nuits en décembre 2023
Réponse de Crystal le 20 déc. 2023
Thank you so much for your comments. I will ensure both gentlemen receive this response. Hopefully we see you again in the future.

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Crystal le 14 déc. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Jennifer

Séjour de 1 nuit en décembre 2023
Réponse de Crystal le 14 déc. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Denita

Séjour de 1 nuit en décembre 2023
Réponse de Crystal le 26 déc. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I appreciate the ability to leave my car at the hotel while I am traveling. Staff is also great, especially Mary in the pop-up restaurant for breakfast. Friendly and brought warm candied pecans for my oatmeal. :)
Séjour de 1 nuit en novembre 2023
Réponse de Crystal le 14 déc. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Christen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Crystal le 3 déc. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend
Very nice accommodations at a very good price. Clean, quiet, modern decor, comfy mattress and pillows.
Séjour de 1 nuit en novembre 2023
Réponse de Crystal le 30 nov. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Mariano

Séjour de 1 nuit en novembre 2023
Réponse de Crystal le 30 nov. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lov e being able to leave me car and take the shuttle to the airport. I’m looking forward to the renovated restaurant as well.
Séjour de 1 nuit en novembre 2023
Réponse de Crystal le 30 nov. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

2/10 Horrible

Watson

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We couldn't sleep well because it was so loud all night. They are still under construction, and the fire alarm went off around 3 a.m., so we evacuated
Séjour de 2 nuits en novembre 2023
Réponse de Crystal le 30 nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Annabell

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The floor I was assigned has areas under construction. There was a noticeable 'construction smell' in the hallway..
Séjour de 1 nuit en novembre 2023
Réponse de Crystal le 30 nov. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

2/10 Horrible

Carol, Ganado

Séjour de 1 nuit en novembre 2023
Réponse de Crystal le 30 nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

4/10 Médiocre

DORIS

Voyage en couple
Les points faibles : Propreté
The carpet was dirty and the hotel itself. Very loud due to the doors to rooms slamming.
Séjour de 1 nuit en octobre 2023
Réponse de Charles H. le 26 oct. 2023
Hi Doris. Please accept our sincere apology that your visit with us did not meet your expectations. Your comments have been shared with our executive team to ensure the items mentioned in your review are corrected in order so we may provide a better stay in the future.

6/10 Satisfaisant

Lisa, Pullman

Séjour de 2 nuits en octobre 2023
Réponse de Crystal le 30 nov. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Charles H. le 26 oct. 2023
Hi Jonathan. We're thrilled you enjoyed your visit to our hotel and look forward to welcoming you back again soon!

8/10 Bien

Lisa, Pullman

Séjour de 1 nuit en octobre 2023
Réponse de Crystal le 30 nov. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 Satisfaisant

Melencia, Aiken

Les points faibles : Personnel et service
I was only here for one night, but I asked a few times about the cookies and that never had any available.
Séjour de 1 nuit en octobre 2023
Réponse de Crystal le 30 nov. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future! I am so sorry for not having any cookies during your stay, that is not typical of the front desk not to have any available.