3 piscines extérieures, cabanons gratuits, parasols de plage
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Avis sur Courtyard by Marriott Aruba Resort

3.5 out of 5
Courtyard by Marriott Aruba Resort
J.E. Irausquin Blvd. # 330, Noord

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 219 avis sur 435." "
Note des voyageurs de 8 (Bien), d’après 132 avis sur 435." "
Note des voyageurs de 6 (Satisfaisant), d’après 41 avis sur 435." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 435." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 435." "

9,0/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Cynthia, Val david

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre et nouvellement decoré
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Yan

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The room is not so big, the breakfast very good, thus they could not find my payment that included breakfast.
Séjour de 1 nuit en avril 2022

6/10 Satisfaisant

Philippe

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Bad service at the reception - the rest is great
Very very bad service at the reception (the staff seemed unfit -or really under qualified -for this type of position !!! Everything else is fine - well located, clean etc
Séjour de 4 nuits en février 2020
Réponse de Samantha Croes le 10 mars 2020
Dear Philippe, Thank you for taking your time to write us your valuable and much appreciated comment. Please accept our sincerest apologies for the inconvenience that you may have experienced at the front desk. We will be addressing this with the head department and we will be also providing quality services to our staff so they are able to provide the best service to our valued guests. We do hope to see you again here with us. Have a wonderful day.

6/10 Satisfaisant

Sarah E

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The property seems a little outdated but the rooms were like brand new. Super clean and comfortable. There was only one restaurant on site that was expensive for the quality of food and the bar was the same. Happy hour was like 2hrs and had limitations. The beach was not good so you need to get a car and go elsewhere. The ocean was beautiful but construction happening all day. There were only like 3 shaded huts available and the attendant that was there seemed to hold one all day for someone who pays him.
Séjour de 5 nuits en mai 2024
Réponse de Bras le 23 mai 2024
Dear Mrs., SarahWe thank you for choosing to stay with us,It has been a great pleasure and honor for our team to host and serve you and yours, we strive to give the best service available in the hospitality world and hope you have enjoyed the fruits of our labor. We are delighted to hear about your stay experience with us and that our property has found grace in your heart and sight, we want to apologize for the inconveniences that you have experienced with some of our procedures, your comment will be reviewed with our leadership & management team to better improve our overall quality for your future stay experiences with us.Our team will be expecting you & yours with us at home back soon,Warm & Kind RegardsBryan A, Ras.Guest Relations.

10/10 Excellent

clemmie, Virginia beach

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding staff, customer service, quality room service and cleanliness of facility
Séjour de 8 nuits en mai 2024
Réponse de Bras le 20 mai 2024
Dear Ms. Clemmie,We thank you for choosing to stay with us,It has been a great pleasure and honor for our team to host and serve you and yours, we strive to give the best service available in the hospitality world and hope you have enjoyed the fruits of our labor. We are delighted to hear about your stay experience with us and feel honored that it has been an amazing time for you at your home away from home.Our team will be expecting you & yours with us at home soon,Sincerely,Bryan A. Ras,Guest Relations.

10/10 Excellent

Aashish

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Bras le 18 mai 2024
Dear AashishWe thank you for choosing to stay with us,It has been a great pleasure and honor for our team to host and serve you and yours, we strive to give the best service available in the hospitality world and hope you have enjoyed the fruits of our labor. We are delighted to hear about your stay experience with us and feel honored that it has been an amazing time for you at your home away from home.Our team will be expecting you & yours with us at home soon,Sincerely,Bryan A Ras,Guest Relations

10/10 Excellent

LORRAINE

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was wonderful. Staff was attentive and very accommodating to the kids! Highly recommend!
Séjour de 4 nuits en mai 2024
Réponse de Bras le 15 mai 2024
Dear Ms. Lorraine,We thank you for choosing to stay with us,It has been a great pleasure and honor for our team to host and serve you and yours, we strive to give the best service available in the hospitality world and hope you have enjoyed the fruits of our labor. We are delighted to hear about your stay experience with us and feel honored that it has been an amazing time for you at your home away from home.Our team will be expecting you & yours with us at home soon,Sincerely,Bryan A, Ras.Guest Relations

4/10 Médiocre

Dani

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Pic when I booked it indicated a totally different hotel that was on the beach. This one is a 15 min walk to beach.
Séjour de 7 nuits en février 2024
Réponse de Bras le 13 mai 2024
Dear Dani,We thank you for choosing to stay with us,It has been a pleasure and honor to serve you & yours,our team strives to deliver the best that the hospitality world has to offer and hope you have enjoyed the fruits of our labor.I would like to apologize for any inconveniences that you may have experienced about your booking, and I will be relaying your comment to our leadership & management team in order to improve our quality of service,We will be expecting you back home soon Dani,Sincerely,Bryan A, RasGuest Relations

6/10 Satisfaisant

Anand

Séjour de 5 nuits en avril 2024
Réponse de Bras le 6 mai 2024
Dear Mr. Anand,We thank you for choosing to stay with us,It has been a great pleasure and honor for our team to host and serve you and yours, we strive to give the best service available in the hospitality world and hope you have enjoyed the fruits of our labor. Our team will be expecting you & yours with us at home soon,Sincerely,Bryan A, Ras.Guest Relations,

10/10 Excellent

Ashok, Wanica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good!
Séjour de 5 nuits en avril 2024
Réponse de Bras le 2 mai 2024
Dear Mr. Ashok We thank you for choosing to stay with us,It has been a great pleasure and honor for our team to host and serve you and yours, we strive to give the best service available in the hospitality world and hope you have enjoyed the fruits of our labor. We are delighted to hear about your stay experience with us and feel honored that it has been an amazing journey.Our team will be expecting you & yours with us back at home soon,Sincerely,Bryan A, Ras.Guest Relations

8/10 Bien

Jerome

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de Bras le 1 mai 2024
Dear Mr. JeromeWe thank you for choosing to stay with us,It has been a great pleasure and honor for our team to host and serve you and yours, we strive to give the best service available in the hospitality world and hope you have enjoyed the fruits of our labor. We are delighted to hear about your stay experience with us.Our team will be expecting you & yours with us at home back soon,Sincerely,Bryan A, Ras.Guest Relations Officer

10/10 Excellent

Ruth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was very quiet, rooms are spacious and very clean. Staff was kind and hospitable.
Séjour de 6 nuits en avril 2024
Réponse de Bras le 1 mai 2024
Dear Ms. AshleyWe thank you for choosing to stay with us,It has been a great pleasure and honor for our team to host and serve you and yours, we strive to give the best service available in the hospitality world and hope you have enjoyed the fruits of our labor. We are delighted to hear about your stay experience with us and that our property has found grace in your heart and sight.Our team will be expecting you & yours with us at home. back soon,Sincerely,Bryan A, Ras.Guest Relations Officer

8/10 Bien

Jerome

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Okay for the price
Séjour de 4 nuits en avril 2024
Réponse de Bras le 30 avr. 2024
Dear Mr. Jerome,We thank you for choosing to stay with us,It was a pleasure and honor for our team to host and serve you and yours, we strive to meet the highest standards of the hospitality world and hope you have enjoyed the fruits of our labor. We are delighted to hear your feedback.Our team will be waiting for your arrival back home with us soon,Sincerely,Bryan A. Ras,Guest Relations Officer.

10/10 Excellent

kenny Doo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a very lovely property, the breakfast staff was great and accommodating. Enjoyed our daily breakfast by the poolside. Loved the shower in our room. Will definitely come back to this hotel and recommend it to others.
Séjour de 4 nuits en avril 2024
Réponse de Bras le 27 avr. 2024
Dear Mr. Kenny,We thank you for choosing to stay with us, Hosting you and yours has been a pleasure and a great honor for our team, making you feel at home and comfortable is our top priority.We are expecting you back home soon, Sincerely,Bryan A. Ras,Guest Relation Officer

10/10 Excellent

Felix, Brooklyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Hoter
Séjour de 6 nuits en avril 2024
Réponse de Bras le 1 mai 2024
Dear Mr. FelixWe thank you for choosing to stay with us,It has been a great pleasure and honor for our team to host and serve you and yours, we strive to give the best service available in the hospitality world and hope you have enjoyed the fruits of our labor. We are delighted to hear about your stay experience with us and that our property has found grace in your heart and sight.Our team will be expecting you & yours with us at home back soon,Sincerely,Bryan A, Ras.Guest Relations Officer

6/10 Satisfaisant

Chova

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A lot of construction going on both at the property and around the area. The swim up pool was closed and the roads leading to our hotel were blocked due to paving without notice. Our taxi had to drop us off further away and we had to walk the rest of the way. We could hear the very loud music coming from the neighbouring hotel from our room. Staff extremely slow. I’ve seen a few unexplainable charges on my credit card. During checkout, I asked for a print out of the bill and the staff checking us out advised that the printer was broken, even though I had just seen her print another guest’s receipt. I asked her again and she said she can email it..the email never came and I asked again she claimed that I would receive it in 2 hours. I still haven’t received any email.
Séjour de 5 nuits en avril 2024
Réponse de Bras le 27 avr. 2024
Dear Mr. Chova,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your past stay with us is below ourstandard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management & leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.Sincerely,Bryan A, Ras.Guest Relation Officer

10/10 Excellent

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was amazing from the moment we arrived. The staff welcomed you and made you feel right at home. There was such a great atmosphere all around at this hotel. The hotel staff really made our trip the best. The pool and bar are amazing and the food at the hotel was great didn’t have one bad meal. Room was big and clean couldn’t hear any noise from the pool area even though we had a pool view. The shuttle to the beach was very good and never had to wait long for a ride. Beach was very nice it never disappointed clean and very friendly people all around. Definitely recommend the courtyard Marriott.
Séjour de 4 nuits en avril 2024
Réponse de Bras le 29 avr. 2024
Dear Mr. Kevin,We thank you for choosing to stay with us,It has been a great pleasure and honor for our team to host and serve you and yours, we strive to give the best service available in the hospitality world and hope you have enjoyed the fruits of our labor.Our team will be expecting you & yours back home soon,Kindly,Bryan A, Ras.Guest Relations Officer.

10/10 Excellent

Edwin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was close to everything
Séjour de 4 nuits en avril 2024
Réponse de Bras le 29 avr. 2024
Dear Mr. Edwin,We thank you for choosing to stay with us,It has been a great pleasure and honor for our team to host and serve you and yours, we strive to give the best service available in the hospitality world and hope you have enjoyed the fruits of our labor.Our team will be expecting you & yours back home soon,Kindly,Bryan A, Ras.Guest Relations Officer

4/10 Médiocre

George

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Not Marriott quality. AC fan would not adjust and stayed too loud entire time. "Garden view" was a wall and HVAC equipment that blocked almost entire view. Breakfast buffet was terrible. All the French toast was completely burnt.
Séjour de 4 nuits en avril 2024
Réponse de Bras le 29 avr. 2024
Dear Mr. George,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your past stay with us is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Engineering and F&B team to prevent this scenario from reoccurring in the future and will provide the necessary retraining the make sure the proper guidelines are followed.I hope you choose to stay with us again when your travels bring you back to the area.Sunny regards,Sincerely,Bryan A, Ras.Guest Relations Officer.

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff very friendly. Great food and food wuality.
Séjour de 4 nuits en avril 2024
Réponse de AR le 19 avr. 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you are enjoying your experience with us. Your satisfaction is our top priority! Thank you once more for choosing Courtyard by Marriott Aruba Resort

8/10 Bien

Hamdi

Séjour de 7 nuits en avril 2024
Réponse de Bras le 6 mai 2024
Dear Hamdi,We thank you for your stay with us and hope to see you back home soon, it was a pleasure to host you & yours our team strives to give the best service that the hospitality world has to offer, and hope you have enjoyed the fruits of our labor.Kindly,Bryan A, Ras.Guest Relations

2/10 Horrible

Veronica

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You don't have a clue!!!! If you actually looked into my STAY AT YOUR FACILITY, YOU WOULD & SHOULD BE EMBARRASSED SENDING THIS QUESTIONNAIRE. .
Séjour de 4 nuits en avril 2024
Réponse de Bras le 29 avr. 2024
Dear Mrs. VeronicaThank you for taking the time to let us know about your experience while staying with us. Your experience of your past stay with us is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our front desk team to prevent this scenario from reoccurring in the future and will provide the necessary retraining the make sure the proper guidelines are followed.I hope you choose to stay with us again when your travels bring you back to the area.Sunny regards,Sincerely,Bryan A. Ras,Guest Relations Officer.

10/10 Excellent

Emad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staffing, trouble at check in wrong room type.
Séjour de 5 nuits en avril 2024
Réponse de AR le 15 avr. 2024
Thank you for your review we truly appreciate your feedback! We apologies for any inconvenience that you encounter at the time of check in. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort

2/10 Horrible

Alison

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Courtyard by Marriott Aruba Resort le 5 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

8/10 Bien

Candice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would recommend this property.
Séjour de 3 nuits en janvier 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

2/10 Horrible

joseph

Les points forts : Propreté
The property beautiful people very polite drivers very polite because when they see you crossing street they stop for you to cross and many more thank you
Séjour de 5 nuits en mars 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

10/10 Excellent

Parmeshwar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 4 nuits en mars 2024
Réponse de AR le 28 mars 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort

10/10 Excellent

Sharon

Voyage en famille
Spent my husband's 60th birthday here and I would definitely stay again. Hotel was very clean staff was so…. Freaking friendly we had a good time with them every night. Food was delicious. Continental breakfast was legit… first time in Aruba for sure not my last.
Séjour de 4 nuits en mars 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

8/10 Bien

Valerie Ann

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the Court Yard Marriott. Very clean. Nice staff especially at the bar and restaurant. Every one very friendly. Hotel should have more daily or pool activities. We waited for water zumba every day the instructor didn't come. But overall great stay!
Séjour de 4 nuits en mars 2024
Réponse de AR le 28 mars 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort

6/10 Satisfaisant

John

Voyage en groupe
Les points forts : Propreté et personnel et service
-
Séjour de 5 nuits en mars 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

10/10 Excellent

Winston

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

6/10 Satisfaisant

Amy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
The property is clean, the pool is beautiful, free breakfast was decent, and our room was spacious. The bathroom has a frosted glass sliding door with a big open gap and frosted glass window facing the bed inside the room. The front desk staff was not very welcoming. "May I help you?" or How are you? Would be nice. Three women working behind the desk chatting didn't acknowledge my family standing in front of them until I interrupted them. I saw some customers were given a welcome beverage others were not, we were part of the not group. They do not have service attendants to help with luggage. My parents are elderly with a disability and there was no one to assist. There was only one waitress working alone at the outside restaurant. It took over an hour to get a salad. She was very kind and apologizing for the service. The hotel is okay for maybe one or two nights. I would not recommend staying for a full week. There are other hotels and resorts with a similar price that are closer to the beach and more organized. Thankfully we were there for only one night.
Séjour de 1 nuit en février 2024
Réponse de Reservation Team le 19 mars 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found the property clean and enjoyed the beautiful pool. However, we sincerely apologize for the shortcomings you experienced during your stay. Your comments regarding the lack of warmth from our front desk staff, as well as the oversight in acknowledging your family and providing a welcome beverage, are concerning and will be addressed with our team to ensure a more welcoming experience for all guests. We also regret that we were unable to provide assistance with luggage for your elderly parents, and we apologize for any inconvenience caused. We appreciate your constructive criticism and will use it to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

10/10 Excellent

William F Rick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent in every way … from check in until checkout
Séjour de 1 nuit en mars 2024
Réponse de AR le 28 mars 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort

8/10 Bien

Andrew Michael

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful
Séjour de 3 nuits en mars 2024
Réponse de AR le 28 mars 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort

8/10 Bien

Jonell

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

10/10 Excellent

Danette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was Well Managed, Excellent Customer Service, Excellent Cleanliness, Very Professional, Friendly.
Séjour de 5 nuits en février 2024
Réponse de AR le 28 mars 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort

10/10 Excellent

jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool was nice and also close to beach. Staff was super nice
Séjour de 6 nuits en février 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

10/10 Excellent

Shelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Employees were WONDERFUL!! We Had an AWESOME time! VERY RELAXING!! VERY CLEAN! Restaurant and bar area were EXCEPTIONAL
Séjour de 6 nuits en février 2024
Réponse de AR le 28 mars 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort

8/10 Bien

James William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

10/10 Excellent

howard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

10/10 Excellent

Mary Ann

Voyage en famille, Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
We love it all
Séjour de 14 nuits en février 2024
Réponse de AR le 28 mars 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort

10/10 Excellent

Debbie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone is so friendly and kind. Property is not located on beach but do close it is walkable. They do provide a shuttle for the beach though. Breakfast was delicious!
Séjour de 6 nuits en février 2024
Réponse de AR le 28 mars 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort.

10/10 Excellent

carlos, Miami

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was in excellent condition, customer service was excellent and bar tenders were excellent. I will be coming back soon for sure .
Séjour de 3 nuits en février 2024
Réponse de AR le 28 mars 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort.

2/10 Horrible

Do Yeong

Stayed there last week for 4 nights. For the rooms facing south-east, so much noise until 3am with very loud music. One staff member even said she's not aware of such problem. Another staff said sorry for the inconvenience but there is nothing they can do. I even tried ear plugs which didn't help either. I don't want blame employees working there though. The management team must have known this issue for a while and choose not to take any action. Isn't a reasonably quite room for a good sleep the first basic to any hotel?
Séjour de 4 nuits en février 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

2/10 Horrible

Lucy

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property is great, honestly. However the management is horrible. We arrived Thursday and they told us they overbooked the entire resort and transferred us to another hotel. When we came back the next day for our eventual check in, they explained to us that they will not give us a one night refund because “the other hotel costed them a lot of money” which, if I can understand is not our fault in the first place. There were maybe 2 people who worked their that were kind and helpful however most of the workers deliberately ignored me when I would stand in line at the front desk or ask for help on directions or a taxi. I understand they were dealing with a lot because they turned away a ton of their own customers however this treatment was beyond horrible and definitely not worth it. I don’t care how good the prices were, do not. Stay. Here.
Séjour de 3 nuits en février 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

10/10 Excellent

Debra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 7 nuits en février 2024
Réponse de AR le 28 mars 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort.

8/10 Bien

richard

Les points forts : Propreté et équipements
This property has to improve their electronic key system. The keys we had for our room somehow got deactivated 4 or 5 times and had to go down to the the reception desk to get them acticated; which was annoying. The other that was annoying was that there was only one elevator, which was inconvenient to guests who were on the other side of the hotel especially when you had luggage
Séjour de 7 nuits en janvier 2024
Réponse de Courtyard by Marriott Aruba Resort le 4 avr. 2024
Thank you for choosing Courtyard by Marriott Aruba Resort!

10/10 Excellent

Darcy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Access to the beach was easy and convenient.
Séjour de 4 nuits en janvier 2024
Réponse de AR le 28 mars 2024
Thank you for your review we truly appreciate your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Thank you once more for choosing Courtyard by Marriott Aruba Resort.

8/10 Bien

Sylvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2024