Dear Alicia, Thank you for being our guest at Crowne Plaza Niagara Falls—Fallsview and for sharing your feedback with us. Facing the awe-inspiring Falls, our hotel stands as one of the most celebrated hotels in Niagara Falls, Ontario, Canada. It is such a pleasure to hear how much you enjoyed everything about your visit! We look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Louis, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again at Crowne Plaza Niagara Falls - Fallsview and receive a much warmer welcome along with our outstanding hospitality.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Jean-Philippe, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview for your recent stay and for taking the time to share your detailed feedback. We are thrilled to hear that you enjoyed our prime location, found our associates accommodating, and appreciated the stunning views from our accommodations. It's also gratifying to know that you had a seamless experience with our breakfast offerings and at our Prime Steakhouse restaurant. We understand the importance of ensuring a comfortable and satisfying stay for our guests. Therefore, we are grateful for your understanding as we work to enhance your experience. We are confident that you will love the changes. We look forward to welcoming you back and providing an even more memorable experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Bouchra, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Jonathan, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview and for your candid feedback. We are thrilled to know that you had a perfect visit and being a part of Falls Avenue Resort, we love providing our guests convenient access to premier Niagara Falls attractions through our indoor walkway connection. It is great to hear that this played a part in making your stay so memorable! It is excellent to see that you enjoyed your dining experience at one of our in-house restaurants. Thank you again; we look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Jean-Francois, Thank you for taking the time to share your observations. We are glad you liked our spotless accommodations with the amazing views from your room, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again for sharing, and we hope to see you soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Billel, We are delighted to hear that you and your family had a fantastic stay at Crowne Plaza Niagara Falls - Fallsview during your trip to Niagara Falls. We are pleased that your expectations were met and that you enjoyed the sublime view from your room. However, we understand your concern about the parking fees, and we appreciate your feedback as it helps us continually improve our services. We hope to welcome you back for another memorable stay in the future.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Renee, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Fabrik, Thank you for the perfect rating. We are glad you had a wonderful time at Crowne Plaza Niagara Falls - Fallsview. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Franck, We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and are committed to enhancing our guests' experience. Our location and elevator-equipped facilities are indeed convenient, but we regret any discomfort caused by noise and cleanliness issues. We are actively working to address these concerns and improve our accommodations. Your input is invaluable to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for sharing your thoughts.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Ms. Edith, We appreciate your gracious rating about your stay at Crowne Plaza Niagara Falls - Fallsview. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Ms. Pierre, Thank you for choosing us for your visit to Niagara. Please accept our apologies for the condition of your room when you arrived; we can certainly understand the frustration this caused. We place great emphasis on maintaining fresh and clean accommodations; therefore, we regret this was not your experience. Everything we do aims to provide our guests with an outstanding stay, and we would welcome another opportunity to show you our dedication. We are grateful for your valuable feedback, and we wish you all the best with your travels.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Dominique, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Martin, Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. All of your feedback is valuable to us, and we hope to see you again soon at Crowne Plaza Niagara Falls - FallsviewBest Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Jeremie, We are thrilled to hear that you found the view to be extraordinary! Our team takes great pride in providing our guests with an unforgettable experience surrounded by breathtaking scenery. Thank you for visiting and appreciating the beauty of our location. We here at Crowne Plaza Niagara Falls - Fallsview hope to welcome you back soon for another memorable stay!Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Mr. Arauz, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. These matters about your room and the pool will be addressed with our housekeeping associates to ensure that they do not repeat. We sincerely hope you will consider giving us another opportunity to host you in the future and to regain your trust.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Caroline, We appreciate your gracious rating about your stay at Crowne Plaza Niagara Falls - Fallsview. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Manon, Thank you for staying with us here at Crowne Plaza Niagara Falls - Fallsview and writing a review. It is pleasing to read that you liked our accommodations and location. Though our associates made you feel welcome, we regret that you were not given a room of your choice. This will be discussed with our team so they can improve. You are a valuable guest to us and we look forward to you staying with us again.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Cyndie, We appreciate your gracious rating about your stay at Crowne Plaza Niagara Falls - Fallsview. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Iryna, Thank you for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Adel, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Pitt, We appreciate your gracious rating about your stay at Crowne Plaza Niagara Falls - Fallsview. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Thank you for your feedback. We will address your concerns.

Thank you staying with us. We appreciate your feedback!

Thank you for your time to leave a review. The hotel has a scheduled renovation this coming fall. We hope we can have you stay once renovations have been completed and rooms have been more modernized. Guest Services

Thank you for staying with us. We are very happy you enjoyed your stay. Hope to see you again soon

Thank you for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback and will be addressing your concerns.

Thank you for staying with us. We are very sorry to hear we did not meet your expectations. Hope you will give us another chance so we can show you we can do better.

Thank you for your feedback. Hope to see you soon again!

Thanks for staying with us. We appreciate your feedback!

Thank you for your feedback. We will be addressing your concerns.

Thank you for staying with us. We appreciate your feedback!

Thank you for your feedback, We are sorry the AC was an issue during your stay.

Thank you for your review. We have shared your review with our maintenance manger to see if they can work with our local elevator company to improve the sound control of the elevators

Thank you for taking the time to provide us your feedback about your stay.

Thank you for your review

Thank you for your review.

Thank you for your feedback

Notre hôtel a une longue histoire, construit en 1929. Le premier immeuble de luxe de grande hauteur en haricot d'acier dans la région de Niagara. C'était une époque de petites pièces et de toilettes. Nous n'avons pas vraiment effectué de modifications majeures sur la propriété car nous essayons de maintenir ou de préserver autant que possible son architecture unique. Nous comprenons que la taille des chambres ne correspond pas à ce que tout le monde attend lorsqu'il nous rend visite. Mais nous sommes ravis d'être dans les étapes de planification des rénovations à venir. Avec l'histoire unique du bâtiment et les rénovations apporteront une nouvelle vie et atmosphère à nos clients. Les rénovations les plus récentes de notre hall et de nos couloirs ont reçu de nombreux compliments. Nous espérons que vous aurez l'occasion de nous rendre visite à l'avenir pour découvrir les mises à jour. Merci pour votre avis et vos commentaires.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Luc, Thank you for taking the time to rate your stay and leave us your feedback. We are happy to hear you enjoyed our location and we look forward to welcoming you again. At your service, TanyaF

Dear Martin, Thank you for taking the time to leave us a review. It's great to hear you enjoyed our location and comfortable accommodations. Additionally, thank your for your feedback pertaining to your washroom and soundproofing which has been forwarded to our team on ways we can improve our guest experience moving forward. We do hope to have the opportunity to welcome you again. At your service, TanyaF

Dear Nathalie, Thank you for taking the time to leave us a review. We are delighted to hear you enjoyed a great stay with us, especially your Balcony Room. We do hope to have the pleasure of welcoming you back in the near future. At your service, TanyaF

Dear Isabelle, Thank you for taking the time to leave us a review and give us your feedback. Your feedback is very important to us and has been shared with our team on ways we can improve our guest experience moving forward. We do hope to have the pleasure of welcoming you again. At your service, TanyaF

Dear lebrun, Thank you for taking the time to review your stay. We're happy to hear you enjoyed our view and thank you for all of your feedback which has been shared with our team on ways we can improve our guest experience moving forward. We hope to have the pleasure of welcoming you again. At your service, TanyaF

Dear Amelie, Thank you for taking the time to rate your stay. At your service, TanyaF