Almost everything about the hotel was misrepresented. The price was excellent, but had to pay extra for my children because the reservation got screwed up. There is only one pool, not two. No towels provided and the pool was too cold to swim. The breakfast was Vietnamese only, no western food except eggs and bread. The tours provided were very poor quality, they use word games to describe what you get, so when they fail to deliver what they promise, they have an excuse to not resolve the problem. For example, on their 4 "island" tour, they actually give you 4 stops. So lunch at a low quality floating restaurant is considered an "island". The room was big and had a beautiful view, but the bathtub didnt have a shower curtain and a shower resulted in a flooded floor with no drainage.
All in all a very disappointing experience. If the price wasn't so low, it would have been infuriating. This is not a 3.5 star hotel. More likely a 2.5 star.
