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Avis sur Ngorongoro Serena Safari Lodge

4 out of 5
Ngorongoro Serena Safari Lodge
Crater Rim, Ngorongoro

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 12 avis sur 20." "
Note des voyageurs de 8 (Bien), d’après 4 avis sur 20." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 20." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 20." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 20." "

9,0/10

Propreté

8,8/10

Personnel et service

10/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Philippe

Séjour de 1 nuit en janvier 2024

4/10 Médiocre

pierre, france

No service
No game drive scheduled by the lodge, expensive for nothing
Séjour de 1 nuit en septembre 2017

10/10 Excellent

Sebastian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding view
We had a great time. Excellent stay, truly recommended.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Elena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning view, authentic design, clean, comfortable. Nice dining and entertainment.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Pritha

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
From the moment we arrived, the customer service provided at the reception, in our room and dining area was exceptional. View from our room was absolutely stunning and I will never forget the incredible sunrise we were lucky to see during both mornings of our stay. As our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible. Since the restaurant is located on an upper level and requires climbing up a spiral staircase, Ngorongoro Serena's manager Erick made arrangements for us to sit on a table on the ground-floor level bar. This meant the two senior citizens were spared the challenge of climbing up the stairs. We really appreciate how Erick, Sheila at reception and all the other staff went out of their way to make our stay so enjoyable and made a number of adjustments within the lodge to ensure my mum and aunt were comfortable. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it a very unique experience - even if it was two days before my actual birthday!! Due to the spread of the rooms, Wi-fi in room was not great. But this is to be expected in remote areas and it's a small price to pay for what was otherwise an incredible stay. Thank you to everyone at Serena Ngorongoro for the personal touch we were given and for making it such a memorable stay.

10/10 Excellent

Joellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

10/10 Excellent

Graham

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
A really good hotel.
Séjour de 1 nuit en mai 2023

10/10 Excellent

Rahim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice lodge very close to the entrance to the crater. Facilities, staff, food and services are all wonderful. We enjoyed our one night stay at the lodge in a room with a balcony overlooking the crater (actually a caldera).
Séjour de 1 nuit en février 2023

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
Disappointing lounge with a high price
The service at this expensive lounge is disappointing. In general there is no prompt help and everything is very slow and not organized.
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Jennifer

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible service
The view here is great. The food was good, not five star but solid. The staff there are excellent. True good service and very nice people. The spa service was a joy after so many days in the car. Would do again.
Séjour de 1 nuit en novembre 2020

10/10 Excellent

allison

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing!!!
Amazing!!!!! Everyone who can go here should go immediately!
Séjour de 3 nuits en octobre 2020
Réponse de baraka le 13 oct. 2020
Wawooo thank you we appreciate your feedback. looking forward to welcome once again

8/10 Bien

finn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a very nice stay there the only problem was that this part of the country was hit by a lot of rain so quite a few of the roads in the crater was closed or flooded with a great risk to pass.
Séjour de 1 nuit en mars 2020

8/10 Bien

Munson, Markt Schwaben, Bayern

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toller Blick, sehr guter Service, saunettes Personal. Und das, obwohl es keine kleine Lodge ist.
Séjour de 2 nuits en novembre 2018

8/10 Bien

Biggi, Sachsen-Anhalt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ein sehr schönes Hotel. Das Hotel fällt durch seine besondere Bauweise auf. Überall Steine aussen angebracht. Der Service ist ausserordentlich gut. Beim Einchecken wurden unsere Begleiter zur Personalunterkunft verwiesen. Erst auf Nachdruck erhielten wir den zweiten schlüssel. Ein Entschuldigung erhielten wir nicht.
Séjour de 1 nuit en novembre 2018

6/10 Satisfaisant

Herbert, Admont

Les points forts : Personnel et service
Luxus(preis)klasse Hotel
Da wir zu Sonnenuntergang angereist sind und am nächsten Morgen bei Sonnenaufgang wieder (in die Ngorongoro Caldera) weiter gezogen sind, haben wir das Hotel nur zum Übernachten benötigt. Das Abendessen und das Frühstück waren ausgezeichnet. Letztendlich für die Buchung mitentscheidend war auch die Nähe zum Eingang des Ngorongoro-Schutzgebietes. Dafür ist dieses Hotel auch das teuerste meiner bisherigen Reisekarriere. Den Blick auf (einen Teil) des Ngrorongoro-Schutzgebietes lässt sich das Hotel gut bezahlen. Aber Safari ist eben Luxus und somit teuer ;-)
Séjour de 1 nuit en février 2018

10/10 Excellent

Sam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AMAZING!!!!!
Absolutely AMAZING place! Incredible views of the crater from all rooms. Nice bar, great restaurant for breakfast and dinner. Service top notch. Make sure you show them you have prepaid for your room, as they wanted to charge me twice initially....
Séjour de 2 nuits en août 2017

2/10 Horrible

shanshan

Les points faibles : Personnel et service
theft but cctv failed to record sly lodge manager
The service in the lodge of resturant is cold and My prada eyewear and box got lost in restraunt when restaurant manager is preparing the table. while the cctvs did not founction well during the time of theft. The lodge manager Dismas simba did not say anything sorry and do not care if i post the experience to other places. i filed the case in local police. police is going to investigate and ask them why all the cctvs failed to work just during the time of theft.
Séjour de 1 nuit en juillet 2017

10/10 Excellent

silvia, Roma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Meraviglioso
Servizio 5 stelle...Hotel bellissimo con una vista spettacolare sul parco ngorongoro. Staff gentile e disponibile..pulizia eccellente e pasti eccezionali.

10/10 Excellent

Joanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect!
Everything perfect! The hotel is great, food is delicious and location amazing! You see the Crater from your room! It's an expensive hotel but to be on top of the Crater it's a great experience and worth!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Great views
Stayed here while on Safari after climbing Kilimanjaro and was very pleasantly surprised. Using the few words of Swahili I had learned made all the difference and as a result, the staff and service was great. Dining Room very busy but with a good attitude we had a great meal. Service good, food same as everywhere else and very pleasant and tasty. (One needs to remember where you are and not have huge expectations!) The view is spectacular and worth rising early for the sunrise! Rooms were clean and absolutely satisfactory. A pleasant stay and would return there anytime