Avis sur Renaissance Newport Beach Hotel
Renaissance Newport Beach Hotel
4500 Macarthur Blvd, Newport Beach, CA
Avis
8,6
Excellent
9,0/10
Propreté
8,6/10
Personnel et service
8,4/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
10/10 Excellent
Tina
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tina
Séjour de 1 nuit en mai 2024
10/10 Excellent
Eric
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 12 mai 2024
We're so glad that you discovered us, Eric! Thank you for your five-star rating and high praise. We'd love the chance to host you again soon at the Renaissance Newport Beach Hotel!
6/10 Satisfaisant
Danya
Voyage en famille
10 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Danya
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 10 mai 2024
Danya, we appreciate you letting us know that our location along with our smiling service made your trip enjoyable. However, we would love to learn more about your experience as we are eager to earn those last few stars whenever you are back in town. Thank you!
6/10 Satisfaisant
Angelica
Voyage en famille, Voyage d’affaires
24 avr. 2024
Angelica
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 25 avr. 2024
Angelica, thank you for taking the time to share your experience, especially given the stressful circumstances surrounding your visit. We truly regret that your stay did not meet the comfort and ease you deserved. We appreciate your feedback on the improvements in our bedding since your last stay, though it's clear we have more work to do. We understand how essential a comfortable environment is and will look into enhancing these aspects. We also acknowledge your concerns regarding the WiFi service and parking fees. We are continuously reviewing our pricing to ensure it remains competitive while providing the best possible service. We're sorry to hear about the difficulties you encountered with our phone system. We strive to make every interaction smooth and straightforward, and clearly, we fell short in this regard. Your experience has been shared with our Management Team to prompt improvements in how we connect with our guests. Thank you once again for your candid feedback. We hope to have another opportunity to restore your faith in our hotel and provide you with the excellent service you should expect from us.
10/10 Excellent
Maria A.
Voyage d’affaires
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria A.
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 23 avr. 2024
Knowing the beauty of our grounds in addition to our warm hospitality made your experience at Renaissance Newport Beach Hotel five-star worthy is exciting! Thank you for your wonderful review! Hopefully, your travels bring you back to the area soon to enjoy us again, Maria!
10/10 Excellent
andrea
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
andrea
Séjour de 2 nuits en mars 2024
Réponse de HotelMgmt le 23 avr. 2024
Nothing pleases us more than knowing you had a great stay! Thank you and we hope you'll join us for another five-star experience soon, Andrea!
10/10 Excellent
Edna
19 avr. 2024
Edna
Séjour de 4 nuits en avril 2024
Réponse de HotelMgmt le 10 mai 2024
Edna, earning five stars from a cherished guest is the ultimate achievement for us! Thank you, and we can't wait to have you with us again soon.
6/10 Satisfaisant
Varand
Voyage en famille
19 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Varand
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 19 avr. 2024
Varand, thank you for your review and honesty. We are happy you had a satisfactory experience, but we would love to learn how to impress you further in the future. We look forward to winning you over entirely one day soon.
6/10 Satisfaisant
Sophie
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sophie
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 18 avr. 2024
Sophie, we certainly agree that the experience you described is not typical. We regret you endured disruptions from other guests. Be sure to reach out to us while you are with us in the future should you have any concerns. We would gladly assist to ensure your stay is comfortable and peaceful all around. Thank you for your feedback about the bar. We will be addressing this immediately so that every area of our property reflects the high standards our Brand is known for. Please allow us another opportunity to gain your full confidence.
10/10 Excellent
Kelsie
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelsie
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 17 avr. 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.
8/10 Bien
natalie
14 avr. 2024
natalie
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 15 avr. 2024
Thank you for rating us so highly, Natalie. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.
10/10 Excellent
Traci
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Traci
Séjour de 4 nuits en mars 2024
Réponse de HotelMgmt le 9 avr. 2024
Traci, we are happy your experience at Renaissance Newport Beach Hotel was enjoyable! Be sure to hurry back for another 10/10 stay!
4/10 Médiocre
Elena
30 mars 2024
Les points forts : Propreté
Elena
Séjour de 1 nuit en mars 2024
Réponse de Hotelmgmt le 31 mars 2024
Elena, we’re truly sorry to hear about the inconvenience you experienced with our Wi-Fi, and for the unexpected charges you encountered. Please know that our incidental fee is merely a hold, and if no additional charges are incurred during your stay, the full amount will be released at check-out. While we strive to price our parking competitively for the Newport Beach area, we also sincerely regret if that charge came as a surprise. We’ll discuss your comments with our team to see how we can better serve our guests, and we hope for another chance to change your impression of us.
10/10 Excellent
Matthew
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 29 mars 2024
How marvelous to know your time at Renaissance Newport Beach Hotel was impressive and perfect all around. Thank for your taking the time to share your positive experience, Matthew. We hope to see you again soon!
8/10 Bien
sanjuana
25 mars 2024
Les points forts : Personnel et service
sanjuana
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 27 mars 2024
We're grateful for your positive feedback! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.
10/10 Excellent
soyini, Cambria Heights
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
soyini
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 25 mars 2024
We were sad to see you go as well, Soyini! It is wonderful to hear your experience was stellar from start to finish here at Renaissance Newport Beach Hotel. We look forward to welcoming you again so hurry back!
10/10 Excellent
Andrew
19 mars 2024
Andrew
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 9 avr. 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Andrew.
2/10 Horrible
Gurtej
18 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gurtej
Séjour de 4 nuits en mars 2024
Réponse de HotelMgmt le 18 mars 2024
We are extremely disappointed to learn we did not leave a positive impression on you, Gurtej. We would like to hear more from you so that we can continue to enhance our property and hopefully win you over in the future. Thank you.
8/10 Bien
David
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 13 mars 2024
Your compliments regarding our beautiful lobby and leisure amenities are greatly appreciated. However, we regret you were not satisfied with our parking. We will discuss your thoughts with our Management Team as we strive to offer competitive rates and are always assessing and adjusting. Hopefully, you will still choose us in the future, David.
10/10 Excellent
Joshua
10 mars 2024
Joshua
Séjour de 2 nuits en mars 2024
Réponse de Hotelmgmt le 31 mars 2024
Earning five stars from you has made our day, Joshua! Thank you and it will be our pleasure to welcome you back.
8/10 Bien
Linda
Voyage en famille
4 mars 2024
Les points forts : Propreté et personnel et service
Linda
Séjour de 1 nuit en mars 2024
Réponse de HotelMgmt le 5 mars 2024
Knowing our lobby was inviting and ensured a warm and satisfying welcome is exciting, Linda. However, we regret your accommodations fell short. We will speak with housekeeping to make sure your next experience is seamless all around. Thank you for your helpful feedback!
10/10 Excellent
Somayeh, Kirkland
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Somayeh
Séjour de 3 nuits en février 2024
Réponse de HotelMgmt le 4 mars 2024
It's rewarding to see that you had a great stay! Thank you and we hope you'll join us for another five-star experience soon, Somayeh.
8/10 Bien
Nathan
23 févr. 2024
Nathan
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 21 mars 2024
We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon, Nathan.
10/10 Excellent
Leslie
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leslie
Séjour de 4 nuits en février 2024
Réponse de HotelMgmt le 22 févr. 2024
Leslie, your generous compliments and boasting recommendations on social media are truly appreciated. We love that our warm hospitality coupled with our ideal SoCal location ensured the best trip possible. It was a pleasure ensuring a comfortable wait for your friend as well! We certainly will check out that bed though. All of us at Renaissance Newport Beach Hotel will be eagerly awaiting your next trip!
10/10 Excellent
Chris
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 20 févr. 2024
Exceeding your expectations with our stellar service and ensuring a seamless trip overall was a pleasure, Chris. Thank you for taking a moment to let us know how we are doing here at Renaissance Newport Beach Hotel. All of us hope to warmly welcome you back soon!
10/10 Excellent
Scott
Voyage d’affaires
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 2 nuits en février 2024
Réponse de HotelMgmt le 15 févr. 2024
We certainly are, Scott! Our team makes us proud each day and we are thrilled to read their impeccable service shined through during your recent stay. We cannot wait to celebrate them all, especially Blake and our Front Desk Team! It is wonderful to know your mornings started perfectly and we hope we have enticed you to return. We would love to host you again soon here at Renaissance Newport Beach Hotel!
6/10 Satisfaisant
Kevin
Voyage en famille
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Kevin
Séjour de 2 nuits en février 2024
Réponse de HotelMgmt le 12 févr. 2024
Thank you for taking the time to share your feedback from your recent stay with us. We sincerely apologize for the disturbances you experienced. We understand how crucial a good night's sleep is for our guests, and it's clear we fell short of providing the tranquil and comfortable environment we aim for. Your concerns have been noted and will be addressed with our team to prevent similar situations in the future. We hope to have another opportunity to provide you with a more serene and satisfying experience in the future.
6/10 Satisfaisant
William
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 7 févr. 2024
Learning that your recent stay didn't entirely meet your expectations is disappointing to us. We're hopeful for the chance to demonstrate our best on your next visit, William.
10/10 Excellent
Kassi
Voyage en couple
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kassi
Séjour de 2 nuits en février 2024
Réponse de HotelMgmt le 5 févr. 2024
Kassi, we're thrilled to have exceeded your expectations with our service! Your kind words are greatly appreciated, and we can't wait to provide you with more exceptional hospitality during your next visit to the Renaissance Newport Beach Hotel!
10/10 Excellent
Brent
4 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Brent
Séjour de 1 nuit en février 2024
Réponse de Hotelmgmt le 5 févr. 2024
Brent, receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.
10/10 Excellent
Allison
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Allison
Séjour de 2 nuits en janvier 2024
Réponse de Hotelmgmt le 5 févr. 2024
Thank you for your five-stars, Allison. We look forward to your return and hope it's soon!
10/10 Excellent
NEIL
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NEIL
Séjour de 2 nuits en janvier 2024
Réponse de HotelMgmt le 29 janv. 2024
Your recommendation is truly appreciated, Neil! We loved offering an ideal location to ease your travels as well as sparkling clean accommodations to ensure the utmost comfort. We hope your travels bring you back to Renaissance Newport Beach Hotel soon!
10/10 Excellent
Mary Babette Rielly
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary Babette Rielly
Séjour de 3 nuits en décembre 2023
Réponse de Hotelmgmt le 27 janv. 2024
Mary, we're pleased to hear that you had an enjoyable stay with us! However, we apologize for any inconvenience you experienced regarding our parking fee. We aim to provide competitive rates for the Newport Beach area, but we understand your concern. We hope you will choose to stay with us again in the future so we can work to exceed your expectations in every way. Until then, safe travels!
10/10 Excellent
Aaron
Voyage d’affaires
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en janvier 2024
Réponse de Hotelmgmt le 29 janv. 2024
Thank you, Aaron! It was an absolute pleasure welcoming you to Renaissance Newport Beach Hotel and providing the warmest hospitality and beautiful accommodations! We are thrilled your dining experience at Current Coastal Cuisine further enhanced your expereince and cannot wait to convey your compliments to the team. Whenever you are in the area be sure to visit!
2/10 Horrible
Geoff
23 janv. 2024
Les points faibles : Propreté
Geoff
Séjour de 1 nuit en janvier 2024
Réponse de HotelMgmt le 25 janv. 2024
Our apologies if your visit wasn't as expected. We eagerly await a future opportunity to make your next stay more enjoyable, Geoff.
10/10 Excellent
Jocelin
Voyage en couple
22 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jocelin
Séjour de 3 nuits en janvier 2024
Réponse de HotelMgmt le 23 janv. 2024
Jocelin, it was a joy welcoming you and providing a seamless travel experience. We love that our location served you perfectly and ensured the utmost convenience. We are also happy to hear the team left a positive impression with their impeccable service here at Renaissance Newport Beach. We hope you will think of us the next time you are in the area!
10/10 Excellent
David
13 janv. 2024
David
Séjour de 1 nuit en janvier 2024
Réponse de HotelMgmt le 2 févr. 2024
We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon, David!
10/10 Excellent
Michelle
Voyage d’affaires
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyed my STAY!
Michelle
Séjour de 2 nuits en janvier 2024
Réponse de HotelMgmt le 11 janv. 2024
Thank you for sharing your experience, Michelle. It's truly rewarding to hear that your business stay with us was wonderful and that you found everything superb, from our amenities to the comfort of our beds. We're delighted that the workout room, lounge, TV area, and snack store all contributed positively to your long days, offering relaxation and convenience. Knowing that guests like you enjoy their stay to the fullest is what motivates us to maintain high standards in everything we do. We look forward to welcoming you back, whether for business or leisure, and providing another exceptional experience.
10/10 Excellent
Lucia
6 janv. 2024
Lucia
Séjour de 2 nuits en décembre 2023
Réponse de HotelMgmt le 26 janv. 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Lucia!
10/10 Excellent
Pamyla
Voyage d’affaires
5 janv. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Pamyla
Séjour de 3 nuits en janvier 2024
Réponse de HotelMgmt le 8 janv. 2024
We are honored to receive your compliments, Pamyla, and greatly appreciate you taking a moment to review your experience at Renaissance Newport Beach Hotel. We would love to host you again and ensure another perfect stay!
8/10 Bien
Valerie
4 janv. 2024
Valerie
Séjour de 1 nuit en janvier 2024
Réponse de Hotelmgmt le 8 janv. 2024
Thank you, Valerie, for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.
8/10 Bien
Chau
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chau
Séjour de 2 nuits en décembre 2023
Réponse de HotelMgmt le 8 janv. 2024
What a wonderful compliment, Chau! Thank you kindly from all of us at Renaissance Newport Beach Hotel. We hope you will return to enjoy us again!
10/10 Excellent
Kenneth
28 déc. 2023
Kenneth
Séjour de 1 nuit en décembre 2023
Réponse de Hotelmgmt le 30 déc. 2023
Thank you for your perfect rating, Kenneth! We're thrilled to know that your experience with us was exceptional. It was a pleasure hosting you, and we look forward to your next visit!
6/10 Satisfaisant
Gigi Coello
Voyage en couple
28 déc. 2023
Les points forts : Propreté et équipements
Gigi Coello
Séjour de 1 nuit en décembre 2023
Réponse de HotelMgmt le 29 déc. 2023
Gigi, we are sorry to hear about your discomfort with the bed and pillows, and we appreciate your feedback for improvement. We are glad you found our hotel nice overall and hope to welcome you back for a more comfortable and restful experience in the future.
10/10 Excellent
Jonas
27 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonas
Séjour de 2 nuits en décembre 2023
Réponse de HotelMgmt le 28 déc. 2023
We love welcoming returning guests back to the Renaissance Newport Beach Hotel, Jonas! Thank you for scoring us so highly. You will find our parking rates comparable to similar lots in the area, but we regret if the charge took you by surprise. Please make plans to visit us again soon!
8/10 Bien
Mohammad
24 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Mohammad
Séjour de 1 nuit en décembre 2023
Réponse de Hotelmgmt le 26 déc. 2023
What a terrific review, Mohammad! Thank you! Be sure to choose Renaissance Newport Beach Hotel for another beautiful stay soon!
8/10 Bien
Sepideh
19 déc. 2023
Les points forts : Propreté et personnel et service
Sepideh
Réponse de HotelMgmt le 20 déc. 2023
Your high rating made us smile and we look forward to welcoming you back through our doors should your travels return you to our area!
10/10 Excellent
Don
Voyage en couple
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Don
Séjour de 1 nuit en décembre 2023
Réponse de HotelMgmt le 18 déc. 2023
Don, thank you for your feedback. We're glad to hear that you liked our lobby, rooms, and the customer service at check-in. However, we understand your concern regarding the overnight parking charge. We strive to maintain competitive pricing while offering the best possible service and amenities. Your input is invaluable to us as we continuously evaluate our pricing structure to ensure it aligns with our guests' expectations and needs. We appreciate you bringing this to our attention and hope to welcome you back in the future.
10/10 Excellent
Jason
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome!
Jason
Séjour de 1 nuit en décembre 2023
Réponse de HotelMgmt le 20 déc. 2023
We love that our warm and welcoming ambiance won you over and that our team ensured impeccable service throughout your time at Renaissance Newport Beach Hotel. Thank you, Jason! We hope you can revisit soon!