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Avis sur Holiday Inn Washington, an IHG Hotel

3.5 out of 5
Holiday Inn Washington, an IHG Hotel
Emerson Tyne and Wear, Washington, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 249 avis sur 685." "
Note des voyageurs de 8 (Bien), d’après 255 avis sur 685." "
Note des voyageurs de 6 (Satisfaisant), d’après 116 avis sur 685." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 685." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 685." "

8,4/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Philippe, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel close to industrial area
I stay several times in this hotel because of hotel facilities, easy access from motorway, people are nice with us
Séjour de 1 nuit en juillet 2017

8/10 Bien

Philippe, Valenciennes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable à Washington
Hébergement pour un trajet professionnel réussi. Hotel où on est bien reçu à toute heure. Parking. Personnel très agréable

8/10 Bien

Philippe, Valenciennes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyage professionnel
Petit déjeuner parfait et copieux. L’accès depuis l'autoroute se trouve rapidement

4/10 Médiocre

Farid

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
A éviter
Chambre G10 : en arrivant dans la chambre, grosse araignée d'une dizaine de centimètre, l'état de l’hôtel est à revoir, la moquette des chambres est sale et le dîner m'a fait vomir et rendu malade. Néanmoins, bon accueil & bon petit déjeuner

6/10 Satisfaisant

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One the first night we arrived at around 3am we were woken by noise and a strong smell of cigarette smoke in the room from the ventilation system. There were no signs in the room we had so I assume it was the same in the other rooms. Main evening restaurant was overpriced for what we had and the portions were very small, would not eat there again for that reason.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very pleasant & professional. Breakfast perfect, plenty choices & nothing much of a bother
Séjour de 1 nuit en mai 2024
Réponse de Sianne Monaghan le 23 mai 2024
Thank you for your lovely feedback, we are delighted you enjoyed your stay with us.

10/10 Excellent

steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sam le 12 mai 2024
Thank you for your 5/5 score! Hope to welcome you back again soon!

10/10 Excellent

Ray

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are great, location perfect for business travel.
Séjour de 1 nuit en mai 2024
Réponse de Lauren le 11 mai 2024
Hi Ray, Thank you for taking the time to provide us with your feedback and leaving a great review. We hope to welcome you again soon.

8/10 Bien

EMMA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de A le 5 mai 2024
Hi Emma, Thank you for the 4/5 review! We look forward to welcoming you again

8/10 Bien

Margaret

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I did mention that the fridge in my room must be faulty as it froze my bottle of water. I was concerned that a guest may put medications in it and this would cause a problem. Although the receptionist said someone would look at it, it was still the same the next day. Also the fridge was quite noisy. Other than that the staff were very friendly and obliging.
Séjour de 2 nuits en avril 2024
Réponse de Amanda le 29 avr. 2024
Hi Margaret, Our reception team did pass onto our Duty Manager. I can see that the the fridge temperature was turned down but we have asked our Maintenance Team to have a look at the fridge aswell. Sorry for the inconvenience caused with this. We are happy overall that you enjoyed your stay with us.

6/10 Satisfaisant

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent but it was cold . The heating was not working in our room. The staff gave us an extra quilt . But the temperature was almost if not below zero . Hope they fix it for next time.
Séjour de 3 nuits en avril 2024
Réponse de Sianne Monaghan le 26 avr. 2024
Hi Michael,Thank you for your feedback, Sorry to hear you stay did not go to plan this week. Our heating has been on all week, and I have also passed your comments to the maintenance manager to check the room you stayed in.

10/10 Excellent

Casandra

Séjour de 1 nuit en avril 2024
Réponse de Amanda le 29 avr. 2024
Hi Casandra, Thank you for the 5/5 review! We are very happy you enjoyed your stay with us and look forward to welcoming you back again.

6/10 Satisfaisant

marion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sianne Monaghan le 9 avr. 2024
Hi Marion, thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

Dr Roy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Another excellent stay at the Holiday Inn, Washington, County Durham. Home from home for us - we love staying there, especially when our football team wins!
Séjour de 1 nuit en mars 2024
Réponse de Sianne Monaghan le 4 avr. 2024
Thank you for your lovely review, we are delighted you have a lovely stay with us and even better your football team won :). We hope to welcome you back again soon.

10/10 Excellent

Cris Agnes

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff are friendly and always smiling and they are very kind.
Séjour de 3 nuits en mars 2024
Réponse de Amanda le 2 avr. 2024
Hi Cris Agnes, Thank you for the lovely feedback! We are very happy you enjoyed your stay with us. We look forward to welcoming you back again.

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely area, quiet and peaceful. Great breakfasts. Friendly staff. All in all a great stay. We would definitely return.
Séjour de 2 nuits en mars 2024
Réponse de Amanda le 1 avr. 2024
Hi Julie, Thank you for the brilliant feedback. We will pass your comments onto the team! We look forward to welcoming you back to Washington again.

10/10 Excellent

Caroline

Voyage en famille
Great place to stay, staff all great and there was a cleaner doing the toilets and when I went in after her they were spotless going back for 2 nights next week . Good location for us.
Séjour de 1 nuit en mars 2024
Réponse de Sianne Monaghan le 28 mars 2024
Hi Caroline, thank you for a lovely review!We will make sure your comments are passed onto the staff involved. We look forward to welcoming you back next week.

6/10 Satisfaisant

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was good... Large.. Clean but had a connecting door to the next room. The people in that room were loud and at 12.30am had a loud speaker conversation on the phone until I told them others were trying to sleep.. The bathroom was really small and shower had poor pressure.. The air con heating didn't work.. So overall I would say for the style of the hotel the stay was only FAIR
Séjour de 2 nuits en mars 2024
Réponse de Sianne Monaghan le 25 mars 2024
Hi MichaelThank you for taking the time to leave a review from your recent stay, we are sorry to hear that your stay didn't go to plan and apologise for any inconvenience caused. All your comments have been passed onto the relevant departments to investigate internally.

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Amanda le 24 mars 2024
Hi Adrian, Thank you for the 5/5 review! We are very happy you enjoyed your stay with us. We look forward to welcoming you back again.

8/10 Bien

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was clean, comfortable and quiet. There is plenty of parking. Unfortunately the wi-fi was down throughout our stay. We were advised at check-in. Sadly this did cause us a few issues as the mobile signal is also weak and we were trying to work. The interior needs some updating e.g. sofas in the reception area are very worn. We do have reason to be in the area a fair bit and would probably stay again for sensibly priced one night stop over.
Séjour de 1 nuit en mars 2024
Réponse de Sianne Monaghan le 22 mars 2024
Hi Sarah,Thank you for your comments. I am sorry to hear that we did not meet our usual standards and that this affected your stay with us. Our Wi-Fi did go down this week sadly and we are waiting for a engineer to come out and get us up and running again. Once again, I thank you for making us aware of these issues and I sincerely apologise for any inconvenience it may have caused.

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very good nights sleep
Séjour de 1 nuit en mars 2024
Réponse de Sianne Monaghan le 19 mars 2024
Hi Paul,Thank you for your lovely feedback, we are delighted to hear you had a good night sleep and hope to welcome you back again soon.

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay were met at reception with a warm welcome our room as spacious and exceptionally clean the size of the beds are brilliant breakfast in the morning was very good excellent choices of both cold and cooked breakfast we will be staying again on our next trip north and will be recommending it to friends and family
Séjour de 3 nuits en mars 2024
Réponse de Sam le 17 mars 2024
Good Afternoon Andrew,Thank you for your lovely feedback and comments. We hope to welcome you back to the hotel again soon!

4/10 Médiocre

Kelly

Les points faibles : Infrastructures et conditions de l’hébergement
The initial king room I paid for had 3 buckets and a plethora of bath towels right outside of the door to my room, I returned to reception to request another room and all they could give me was a room with single bed ( which was terribly uncomfortable may I add ) Also as a lone traveller there was no extra for single breakfast so I had to buy the add on for two… go figure ! All in all it is unlikely that I would book here again.
Séjour de 1 nuit en mars 2024
Réponse de Sianne Monaghan le 14 mars 2024
Hi Kelly,Thank you for your feedback from your recent stay, Please accept our apologies for the inconvenience caused during your stay. We do apologise regarding the buckets, this will be resolved in the next week. We have also flagged the additional breakfast to our Revenue manager to investigate further. Once again thank you for your feedback and hopefully we can welcome you back soon.

4/10 Médiocre

Tatenda

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté
It’s a shame, that the experience was ruined by some poor staff. Ok Saturday morning, I was on my way out of the building and requested a coffee to go at the reception (I was there no longer than 2mins). A gentleman (possibly manager) decided to stare at me as to say I did something wrong. I was confused and asked him if he was wary of my dog to which he was not. He later said dogs were not allowed in reception (bare with you I had my dog in the same reception at check in the evening before) and there was nothing said and this time I was there for 2 mins to get an expresso and go… To me this was poor from someone in authority to not say anything but just stare at me as if I had done something extremely wrong. When I eventually asked how else could I get a coffee he explained that I should only order from room service something that wasn’t previously communicated to me. Keys to the rooms kept not working and having to go back to reception for them to work. To everyone else at the hotel, well done for managing a great amount of guests who were part of the football tournament without disrupting other guests
Séjour de 2 nuits en mars 2024
Réponse de Sianne Monaghan le 11 mars 2024
Thank you for your comments. I am sorry to hear that we did not meet our usual standards and that this affected your stay with us. We are currently investigating your issues further in order to get a clearer understanding of why we fell short in these areas. Once again, I thank you for making us aware of these issues and I sincerely apologise for any inconvenience it may have caused.

8/10 Bien

DEVIDAS

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
all was ok. Breakfast needs lot of improvement!
Séjour de 2 nuits en février 2024
Réponse de Amanda le 2 mars 2024
Hi Devidas, Thank you for the 4/5 review. We will pass on your comments to the Kitchen Manager and Breakfast Supervisor. We do hope to welcome you back.

8/10 Bien

Clare

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Very good value, friendly hotel
Séjour de 2 nuits en février 2024
Réponse de Sam le 25 févr. 2024
Thank you Clare for your positive feedback,Hope to welcome you back soon.Kind Regards,

10/10 Excellent

Clive

Séjour de 1 nuit en février 2024
Réponse de Amanda le 19 févr. 2024
Hi Clive, Thank you for the 10/10 review! We are very happy you enjoyed your stay with us. We look forward to welcoming you back again.

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay in ideal location.
Had a comfortable stay in Washington. Service was good and staff were attentive. useful base for visiting sites of interest.
Séjour de 7 nuits en février 2024
Réponse de Sianne Monaghan le 16 févr. 2024
Thank you for your lovely comments, we are delighted you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good , i just stayed the night , clean and tidy ,
Séjour de 1 nuit en janvier 2024
Réponse de Amanda le 5 févr. 2024
Hi Mark, Thank you for the 5/5 review. We look forward to welcoming you back again.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Amanda le 5 févr. 2024
Hi David, Thank you for the 4/5 review. We are happy you enjoyed your stay with us.

10/10 Excellent

Abena

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Good hotel. Very friendly staff , clean and excellent meals. We love it. We always use this hotel everytime we visit.
Séjour de 1 nuit en janvier 2024
Réponse de Sianne Monaghan le 29 janv. 2024
Thank you for your feedback, we are delighted you enjoyed your stay with us and hope to welcome you back soon.

8/10 Bien

malcolm

Séjour de 2 nuits en janvier 2024
Réponse de Sianne Monaghan le 18 janv. 2024
Hi Malcolm,Thank you for your review. We hope to welcome you back soon.

8/10 Bien

Jeff

Les points forts : Propreté et équipements
Séjour de 1 nuit en décembre 2023
Réponse de Sianne Monaghan le 18 janv. 2024
Hi Jeff,Thank you for your review. We hope to welcome you back soon.

6/10 Satisfaisant

Austin

Séjour de 2 nuits en décembre 2023
Réponse de Front Desk le 31 déc. 2023
Hi Austin, Thanks for the 3/5 review. We hope to welcome you back again.

10/10 Excellent

Alison

Séjour de 1 nuit en décembre 2023
Réponse de Amanda le 27 déc. 2023
Hi Allison. Thanks for the 5/5 review. We are very happy you enjoyed your stay with us.

8/10 Bien

Mike

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en décembre 2023
Réponse de Sianne Monaghan le 15 déc. 2023
Thank you for your review, we are delighted you enjoyed your stay with us and hope to welcome you back again soon.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Amanda le 14 déc. 2023
Hi Robert, Thank you for the 8/10 review. We are very happy you enjoyed your stay with us. We look forward to welcoming you again.

8/10 Bien

Pramod

Les points forts : Équipements
Séjour de 1 nuit en décembre 2023
Réponse de Sianne Monaghan le 11 déc. 2023
Thank you for your 4/5 star review, we look forward to welcoming you back again soon.

4/10 Médiocre

Malcolm

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Sianne Monaghan le 6 déc. 2023
Hi Malcolm, so sorry to hear you did not have a good stay with us, if you would like to provide us with some more feedback please contact guest relations direct.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Amanda le 27 déc. 2023
Hi Jennifer. Thank you for the 5/5 review. We hope to welcome you back again.

8/10 Bien

Edward

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place for stop off
Séjour de 1 nuit en novembre 2023
Réponse de Amanda le 29 nov. 2023
Hi Edward,Thanks for the 4/5 review and the great comments. We hope to welcome you again.

8/10 Bien

malcolm

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean hotel With great breakfast
Séjour de 2 nuits en novembre 2023
Réponse de Amanda le 29 nov. 2023
Hi Malcolm, Thank you for the lovely review. We will pass on your comments regarding the breakfast to the Kitchen Manager

8/10 Bien

malcolm

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel Great breakfast
Séjour de 1 nuit en novembre 2023
Réponse de Amanda le 29 nov. 2023
Hi Malcolm, Thank you for the brilliant feedback. We will be sure to pass onto the team. We hope to welcome you back again.

10/10 Excellent

Terence

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent, suited my requirements
Séjour de 1 nuit en novembre 2023
Réponse de Amanda le 29 nov. 2023
Hi Terence, Thank you for the lovely feedback. We are very happy you enjoyed your stay with us.

6/10 Satisfaisant

Lisa

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not for us
Staff very friendly and helpful but rooms very tired and shabby. The pillows were lumpy and the sofa bed was so uncomfortable our 2 year old wouldnt sleep in it so three of us were squashed in one bed. We wont be back
Séjour de 1 nuit en novembre 2023
Réponse de Sianne Monaghan le 20 nov. 2023
Hi Lisa,Thank you for your feedback, sorry to hear that you did not enjoy your stay with us and apologise for any inconvenience caused. I have passed your comments over to the relevant management to investigate further.

10/10 Excellent

Amal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Sam le 5 nov. 2023
Thanks for your lovely review, we hope to see you again soon.

10/10 Excellent

Dave

Séjour de 1 nuit en novembre 2023
Réponse de Sam le 5 nov. 2023
Thanks for your lovely feedback! hope to see you again soon

10/10 Excellent

Jeff

Séjour de 1 nuit en novembre 2023
Réponse de Sianne Monaghan le 27 nov. 2023
Hi Jeff, thank you for your 5/5 star review, we hope to welcome you back soon

10/10 Excellent

Sharon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
Great place , recommended . Other places I have stayed were poor. Very friendly and helpful !
Séjour de 2 nuits en octobre 2023
Réponse de Amanda le 1 nov. 2023
Hi Sharon, Thank you for the wonderful feedback! We look forward to welcoming you back.

10/10 Excellent

Amal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Sianne Monaghan le 27 oct. 2023
Thank you for your 10/10 star review, we hope to welcome you back soon.