Jardin

Avis sur Slieve Donard

5 out of 5
Slieve Donard
Downs Road, Newcastle, Northern Ireland

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 656 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 212 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 72 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 1002." "

9,2/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Florence

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de SD le 15 août 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Florence, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Ridwan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de SD le 21 juin 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Etat de propreté remarquable. Un séjour très hors du temps et décontractant
Séjour de 1 nuit en avril 2019
Réponse de Siobhan le 5 août 2019
Dear Guest, Thank you for your 5* review of our hotel. I am delighted to hear that you had a very enjoyable time with us. Thank you for choosing Hastings Hotels and the Slieve Donard Resort & Spa. We hope to have the pleasure of welcoming you back to our Resort in the future. Warm regards Siobhan Northrop Guest Services

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Très bel hotel au charme victorien bien placé à Newcastle, à proximité des Mourne mountains, de la foret de Tullamore, d'un golf international...Excellent petit déjeuner avec une belle selection de produits nord irlandais, belle piscine et salle de gym.
Séjour de 2 nuits en novembre 2018

10/10 Excellent

diane, Annecy France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bel hotel chaleureux
un seul petit bémol concernant le confort : couette trop lourde et trop chaude dans le lit ... Suggestion : un drap de dessus et 2 couvertures mises a disposition dans le placard seraient les bienvenus
Séjour de 2 nuits en décembre 2017

10/10 Excellent

Clint

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning property with extremely helpful staff and gorgeous rooms.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Anthony, Willoughby

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous room with a view of the Sea and Mourne Mountains… lovely hotel with a nice restaurant and bar making fantastic cocktails. Provided golf clubs for free to play at local courses and assisted with Tee times. Well definitely visit again.
Séjour de 4 nuits en mai 2024
Réponse de AR le 21 mai 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Anthony, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Coach

Séjour de 3 nuits en mai 2024
Réponse de AR le 21 mai 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Craig, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You feel like you’ve stepped back into another era. The staff was friendly and helpful. The spa was relaxing and complimentary to our reservation as was breakfast the next day. Our only struggle was the noise seagulls on the roof but that would not detour us from staying here again! Lovely lovely place
Séjour de 1 nuit en avril 2024
Réponse de AR le 25 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Julie, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Nicolette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Setting, and views from the dining areas, and spa is magnificent
Séjour de 1 nuit en avril 2024
Réponse de AR le 25 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Nicolette, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

6/10 Satisfaisant

Anne

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de AR le 18 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Anne, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Angie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, stunning location, excellent staff and lovely spa/pool
Séjour de 1 nuit en avril 2024
Réponse de AR le 17 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Angie, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Bien

Anita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de AR le 17 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Anita, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

charles

Séjour de 1 nuit en avril 2024
Réponse de AR le 29 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Charles, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Bien

Mur

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Top class Hotel with good service, not quite 5 Star Rating and food in the Percy French was overpriced and not up to standard.
Séjour de 2 nuits en mars 2024
Réponse de AR le 17 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Mur, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were amazing and went above and beyond at every step to ensure we were having a good time. We brought takeout back to the hotel and the concierge offered to get us plates, cutlery, napkins for the room. They know what you need before you even know! Also, the complimentary breakfast is delivered to your room at an hour of your choosing for 5 pounds per person. Such a great way to start the day with a big irish breakfast plus a big pot of coffee in your room.
Séjour de 2 nuits en avril 2024
Réponse de AR le 17 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Ryan, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

6/10 Satisfaisant

Nigel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de AR le 17 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Nigel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is perfect, with easy access to both the town and the beach.
Séjour de 1 nuit en avril 2024
Réponse de AR le 5 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Karen, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de AR le 4 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Deborah, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Bien

Leah

Séjour de 1 nuit en mars 2024
Réponse de AR le 22 avr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Leah, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Pat

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
Best view in a hotel room ….. breathtaking
Séjour de 2 nuits en mars 2024
Réponse de AR le 20 mars 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Pat, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Bien

paula

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a really enjoyable stay, and the reception staff (especially Mary) was lovely and so helpful. Unfortunately, the heating in the room wasn't working and the room and bed linen were very cold which might that we had a sleepless night. The shower didnt heat up either. I brought this to the attention of the reception staff who will address the issue and they arranged to refund me. This however would not put me off returning because everything else was first class, and the SPA was wonderful!
Séjour de 1 nuit en mars 2024
Réponse de AR le 13 mars 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team in particular Mary as mentioned, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Paula, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de AR le 4 mars 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Laura, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Heather

Voyage en groupe
Relaxing break
My sister and I had a lovely overnight stay. Were given an unexpected upgrade to a beautiful room with a few of the sea and mountains and we enjoyed the spa facilities. After a beautiful breakfast we set off feeling relaxed and well rested. Can’t wait for a return visit
Séjour de 1 nuit en février 2024
Réponse de AR le 1 mars 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Heather, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Sharon

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
We had a lovely stay. Staff were very friendly. Facilities were great. Very busy at breakfast so service bit hit miss. Had to ask for coffee a few times and plates not cleared.
Séjour de 1 nuit en février 2024
Réponse de AR le 1 mars 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Sharon, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A few days R&R
Lovely break away with my husband. The hotel was lovely. Stayed in the junior suite. Couldn’t have asked for more. The spa was amazing. Although the hotel was very busy it didn’t seem too packed. We will certainly be back.
View from the Lighthouse Lounge
Séjour de 2 nuits en février 2024
Réponse de AR le 1 mars 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Karen, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Ryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de AR le 22 févr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Ryan, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future! Until then, I remain,

10/10 Excellent

Rhoda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Slieve donard hotel
We had an amazing staysfd upgraded our roo. Staffed service were excellent as i would highly recommend a visit.
Séjour de 1 nuit en février 2024
Réponse de AR le 21 févr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Rhoda, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

MARK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight Stay
Staff were very helpful and friendly. The recent refurbishment of the hotel has been done very well.
Séjour de 1 nuit en février 2024
Réponse de AR le 21 févr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Mark, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Judy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic weekend Spa treatment was gorgeous
Séjour de 2 nuits en février 2024
Réponse de AR le 19 févr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Judy, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Helen

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de AR le 21 févr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Helen, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Bien

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are very polite. Spa facilities are spacious and clean and offer plenty of amenities. Breakfast is everything you could want. Hotel is well kept inside. Would recommend this hotel to anyone. Only a few issues, 2 of which were avoidable had staff been better informed. Had a first floor room and told to use lift via spa (complete opposite direction). Long story short spent 15 mins trying to find our room that was pretty much above reception. Arrived at the spa at 5:30 to be told that the spa closes at 5 for hotel guests. Have no idea why the staff member thought this. Thankfully another staff member overheard and quickly stepped in to correct them. The new decor in the rooms is… something. It may be to others taste which is grand. Not too sure what their thoughts were when designing the rooms, only for it being clean and well finished would you consider it very old and dated. The colour scheme makes the rooms very dark and the random chairs and pictures on the walls just dont make sense. I am in favour of the bright spacious rooms they had in my previous stays but thats just my opinion and it still isnt enough to put me off staying.
Séjour de 2 nuits en février 2024
Réponse de AR le 19 févr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again, Patrick, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de AR le 19 févr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Gary, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Michaela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such a beautiful stay - my only point to make is that the heating cant be turned down, so we had a very hot night!
Séjour de 1 nuit en janvier 2024
Réponse de AR le 9 févr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Michaela, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Bien

Ian

Séjour de 1 nuit en février 2024
Réponse de AR le 9 févr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Ian, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Susan

Séjour de 1 nuit en janvier 2024
Réponse de AR le 5 févr. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Susan, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Joanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel located right on the beach. Great service, wonderful spa, excellent breakfast, and very relaxed, informal atmosphere.
Séjour de 1 nuit en janvier 2024
Réponse de AR le 31 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Joanne, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

2/10 Horrible

Terry

Séjour de 1 nuit en janvier 2024
Réponse de AR le 31 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Your suggestions for improvement are equally welcomed as we continually work to ensure we identify areas we can improve on to enhance our guest experience. We will ensure that your comments will be followed up with our relevant teams. For any shortcomings, I am very sorry and assure you they will be addressed.Once again Terry, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de AR le 25 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Mary, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Trevor

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel all around can’t say anything about it that’s never
Séjour de 2 nuits en janvier 2024
Réponse de AR le 25 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Trevor, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Bien

Graham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de AR le 18 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Graham, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Jonny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de AR le 22 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Jonny, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Nigel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de AR le 15 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Nigel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Bien

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de AR le 15 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Jonathan, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

MG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de AR le 15 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de AR le 11 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Rachel, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Jill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de AR le 11 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Jill, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

10/10 Excellent

Linda

Séjour de 1 nuit en janvier 2024
Réponse de AR le 10 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Linda. thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Bien

Hannah

Voyage en couple
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de AR le 9 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Hannah, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!

8/10 Bien

monika

Voyage en groupe
Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de AR le 9 janv. 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. I am delighted that overall, you enjoyed your experience, and we were able to meet your expectations.Your feedback is invaluable to us and will of course be shared with the entire team, of whom I am immensely proud, so they are aware of the continued positive impact they have on our Guests' journey.Once again, Monika, thank you for taking the time. It is so pleasing to hear you have left the Resort with many happy memories and would choose to return. I look forward to welcoming you back again in the future!