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Avis sur Hampton Inn & Suites Newark Airport Elizabeth

3 out of 5
Hampton Inn & Suites Newark Airport Elizabeth
100 International Blvd., Elizabeth, NJ

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 659 avis sur 1319." "
Note des voyageurs de 8 (Bien), d’après 337 avis sur 1319." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 1319." "
Note des voyageurs de 4 (Médiocre), d’après 94 avis sur 1319." "
Note des voyageurs de 2 (Horrible), d’après 95 avis sur 1319." "

8,8/10

Propreté

8,2/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Monique

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
na
Séjour de 1 nuit en mai 2024
Réponse de Manager le 28 mai 2024
Hello Monique,Thank you for taking the time to share your feedback. We appreciate your comments and will share them with our team for further review and improvement. Should you have any further concerns, please don't hesitate to reach out to our management team directly. We value your insights as they help us enhance our guest experience.

10/10 Excellent

Rui

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Huge improvment oh this hotel since it has been purchased by Hilton. Close to Newark airport and Mills garden Outlet.
Séjour de 4 nuits en avril 2024
Réponse de Manager le 4 mai 2024
Hello Rui,We appreciate your positive feedback on our recent changes since becoming part of the Hilton family. Our location near Newark airport and Mills Garden Outlet offers convenience for our guests. We strive to provide a comfortable stay for all our visitors.

10/10 Excellent

Rui

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel très pratique à proximité de l'aéroport de Newark et du Outlet Mills/
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Rui,Nous sommes ravis que notre emplacement près de l'aéroport de Newark et du Outlet Mills ait ajouté à la commodité de votre séjour. Votre confort et satisfaction sont nos priorités, et nous espérons vous accueillir à nouveau lors de votre prochaine visite dans la région.

8/10 Bien

Sylvain, Vaudreuil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Sylvain,We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

6/10 Satisfaisant

JOHANNE

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
Il y a 2 hôtels Hampton Inn. Dû à un manque d'information, tant par l'hôtel que par le chauffeur, nous avons pris la mauvaise navette et avons dû retourner vers l'aéroport. L'accueil était peu chaleureux. La chambre était propre et confortable. Le petit dejeuner est servi dans de la vaisselle de carton/plastique. Très moyen comme hôtel.
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello JOHANNE, We apologize for any confusion regarding the shuttle service. The reception team strives to provide a warm welcome to all our guests. We appreciate your positive feedback on the cleanliness and comfort of the room. Thank you for bringing the breakfast presentation to our attention. We appreciate your feedback and will take it into consideration for future updates. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Patrick

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Manager le 15 févr. 2024
Hello Patrick,We're thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide top-notch service and create unforgettable memories. Should you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future for another outstanding stay.

8/10 Bien

Laurent

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello Laurent,We appreciate you choosing our hotel for your stay! If you have any specific feedback or concerns about your experience with us, please don't hesitate to reach out to us directly. We value your feedback and would love the opportunity to address any issues you may have had. Thanks again for choosing our hotel!

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Michel,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! We strive to provide excellent service and it's great to see that we succeeded in meeting your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon!

6/10 Satisfaisant

Souad

Les points faibles : Personnel et service
Trop. D attente pour navette
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 12 janv. 2024
Hello Souad, Thank you for sharing your feedback regarding the shuttle service. We apologize for any inconvenience caused by the wait time. We appreciate your patience and understanding during periods of high demand. We strive to improve our service and your comments will be taken into consideration for future enhancements.

10/10 Excellent

Marguerite

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 20 janv. 2024
Hello Marguerite,We are thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service and it's rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Nadine, Pincourt

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel rénover... Vraiment très joli
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Nadine,Nous sommes ravis de savoir que vous avez apprécié la rénovation de notre hôtel. Votre satisfaction est une de nos priorités et nous nous efforçons continuellement d'améliorer nos installations. Nous espérons pouvoir vous accueillir à nouveau lors de votre prochaine visite.

10/10 Excellent

Pierrette

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 23 déc. 2023
Hello Pierrette,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future!

4/10 Médiocre

Yahia

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 17 déc. 2023
Hello Yahia,We're sorry to hear that you didn't have the best experience during your stay with us. We encourage you to reach out to our hotel directly so that we can address any specific concerns you may have had. We value your feedback and hope to have the opportunity to improve your experience in the future.

4/10 Médiocre

Olfa

Séjour de 2 nuits en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Olfa, We're sorry to learn that your recent stay did not meet your expectations. We would appreciate it if you could reach out to our hotel directly to share any specific feedback so that we can address any concerns you may have had. We value your input and hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Mickael

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello Mickael,Thank you for taking the time to share your feedback with us. We greatly appreciate your positive rating and are thrilled to hear that you had an exceptional stay at our hotel. We pride ourselves on providing excellent service and ensuring our guests' satisfaction. We hope to have the pleasure of welcoming you back in the future for another outstanding experience.

6/10 Satisfaisant

Cyndia

Le petit déjeuné si l’on viens passer 10 jours ds votre hôtel tous les jour le meme
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 31 oct. 2023
Hello Cyndia,Nous vous remercions d'avoir sÃjournà dans notre Ãtablissement pendant 10 jours. Nous sommes ravis d'apprendre que vous avez apprÃcià notre petit dÃjeuner. Nous nous efforçons de proposer une variÃtà d'options pour satisfaire tous nos clients pendant leur sÃjour. Nous espÃrons que cela a contribuà à rendre votre expÃrience agrÃable.

10/10 Excellent

Yoan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Yoan,Thank you for your incredible rating! We are delighted to have exceeded your expectations and look forward to welcoming you back soon.

10/10 Excellent

Chantal

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 nov. 2023
Hello Chantal,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

carole

Séjour de 1 nuit en octobre 2023
Réponse de Manager le 16 nov. 2023
Hello carole,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service and amenities to all of our guests. We appreciate your support and hope to welcome you back again in the future.

6/10 Satisfaisant

Sandra

Séjour de 2 nuits en octobre 2023
Réponse de Manager le 13 oct. 2023
Hello Sandra,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

claudia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 27 sept. 2023
Hello claudia,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Horrible

Olivier

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 14 sept. 2023
, Hello Olivier, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Horrible

Sophie

Séjour de 1 nuit en août 2023
Réponse de Manager le 3 oct. 2023
Hello Sophie, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Johane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 13 sept. 2023
Hello Johane,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

8/10 Bien

Alain

Séjour de 1 nuit en août 2023
Réponse de Manager le 16 sept. 2023
Hello Alain,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Manager le 25 août 2023
Hello Martin,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Satisfaisant

Denys

Séjour de 1 nuit en août 2023
Réponse de Manager le 1 sept. 2023
Hello Denys, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Satisfaisant

Bernard-Georges

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 3 août 2023
Hello Bernard-Georges,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Médiocre

Kenol

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 19 août 2023
Hello Kenol,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

ELSA

Voyage en famille
Les points forts : Propreté
Todo estuvo bien, Juan de la recepción, nos recibió calurosamente, volveremos!
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 30 juil. 2023
Hello ELSA,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Mélanie

Séjour de 1 nuit en juillet 2023
Réponse de Manager le 11 août 2023
Hello Mￃﾩlanie,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Ali

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent choix au petit-déjeuner. Personnel professionnel. Excellente localisation près d'un grand outlet.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 22 juil. 2023
Hello Ali,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Bien

Martin

Voyage en famille
Les points forts : Propreté
The hotel is beeing renovated.. Could be noisy during the day
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 22 juil. 2023
Hello Martin,We appreciate the comments, especially with regards to your opinion of our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Joachim, Montréal

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the proximity with the freeway to New York City. All services was great. The breakfast can be small but it’s all you need for a good start. The proximity with the airport is not an issue. The noise is very minimal. I recommend!
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 9 juil. 2023
Hello Joachim,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Satisfaisant

martine

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Il fait très chaud et l'air climatisé fonctionne mal. Le directeur pas vraiment intéressé a régler le problème. Le personnel à l'accueil peu souriant Sinon très propre. Déjeuner bon et varié. Bon hôtel près de l'aéroport idéal si on ne nécessite pas un service exceptionnel mais avec un hôtel propre
Séjour de 3 nuits en juillet 2023
Réponse de Manager le 7 juil. 2023
Hello martine,We appreciate the time you have taken to bring to our attention your feedback with regards to our service. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Monique

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel endroit et pratique de pouvoir stationner la voiture à l’hôtel durant notre croisière et prendre un taxi pour le port 😊
Séjour de 1 nuit en mai 2023
Réponse de Manager le 16 mai 2023
Hi Monique,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

8/10 Bien

daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
expedia n a pas donner la carte vertuel pour payer on a donc attendu 1:30 pour avoir notre chambre pour une prochaine reservation on y pensera avant d utiiser expedia
Séjour de 1 nuit en avril 2023
Réponse de Manager le 2 mai 2023
Hello daniel,We appreciate the comments, especially with regards to your opinion of our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible séjour !
Ce séjour date de décembre 2022, l’hôtel est en pleine rénovation. Il y avait de très nombreux cafard dans la salle de bain logé dans le faux plafond!
Séjour de 2 nuits en novembre 2022
Réponse de Manager le 4 avr. 2023
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Stephane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Être à côté de l’aéroport!
Séjour de 1 nuit en mars 2023
Réponse de Manager le 2 avr. 2023
Hello Stephane,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Aymeric

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LA qualité de la literie. Lanavette pour aller à l'aéroport de Newark
Séjour de 1 nuit en mars 2023
Réponse de Manager le 15 mars 2023
Hello Aymeric,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Bien

Gaetane

Séjour de 1 nuit en mars 2023
Réponse de Manager le 17 mars 2023
Hello Gaetane,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Bien

JACQUES

Séjour de 1 nuit en février 2023
Réponse de Manager le 19 mars 2023
Hello JACQUES,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Horrible

Dave

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Le personnel est désagréable
Séjour de 1 nuit en février 2023
Réponse de Manager le 1 mars 2023
Hello Dave,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Nesrine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023
Réponse de Manager le 15 mars 2023
Hello Nesrine,Thank you so much for the incredible rating. We look forward to your next visit.

6/10 Satisfaisant

Trinh

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The staff are rude! When I came to receptionist to ask for help about parking and how to get inside the parking, their face look like they hate to be at their job. Not 1 single smile on their faces. The people are rude. The room is ok. I open the blanket and found a tiny bug under the blanket that still moving. I took care of and clean up myself rather than ask that those mean people at service desk for help. My family of 6 people stay here. I came down to get breakfast for my family. A staff in the kitchen came out and asked me is these all your food? Me by myself to be able to get food for all 6 people, I have to stacked the place on top of each other. I was making my waffles and she came out pointed to my food and asked me that. Then I came down again to get some more food because 1 of me with two hands can’t carry food for family of 6 in 1 trip. When I got the egg, I saw that see came out and stood at the corner to watch me. Then when I move to get my waffles, she approached me and asked why I need many plates and food. I said I get food for family of 6 people. That had rude my morning. I paid $269 a night with free breakfast and get treat like I’m homeless asking for food. The room is super hot. I adjust the AC all the way to 66 and it couldn’t get cool. Bathroom is clean. I wouldn’t recommend to stay here for that price. We are customers not someone who beg to stay here for free.
Séjour de 2 nuits en mai 2024

2/10 Horrible

Margarita

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
I drove from Massachusetts to New Jersey to stay at this hotel with my daughter who is 7 months pregnant to see and pick up my grandchildren who live in Elizabeth, NJ for the long weekend. The air conditioning was not working in the room, I kept going to the front desk and was told a technician would come up, technician came to the room twice and could not fix it. Temperature went up to 80 degrees and we had to stay two nights sweating all night. I called expedia (which I booked through), they called the hotel and the hotel would not give me a refund so we could go stay somewhere where the air conditioner worked, the hotel refused to give us a refund and expedia (which I will not use again) did not help much either, the only time I got to call expedia, when I finally got their number from the "insurance company", the guy speaking Spanish with me on the phone for expedia was terribly rude. You are also charged $20 a night for parking and when you enter the parking lot it is impossible to find a spot. Second time I moved my car I ended up calling Ubers thereafter so that I would not lose my spot. The tub was also backed up draining the water.
Séjour de 2 nuits en mai 2024

8/10 Bien

Bing

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
clean and quiet
Séjour de 1 nuit en mai 2024

8/10 Bien

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very handy for visiting Jersey Gardens outlet mall. Free shuttle to hotel from Newark airport.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Anne,We're delighted to hear you found our location convenient for your shopping trip and enjoyed our complimentary shuttle service from Newark airport. We appreciate your feedback and hope you had a pleasant stay with us.

6/10 Satisfaisant

Mary

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Both sink and bathtub draining slowly with rust on steel part. The breakfast was ok but did not like the use of paper plates , cups and cutlery !
Séjour de 1 nuit en mai 2024
Réponse de Manager le 18 mai 2024
Hello Mary,We appreciate your feedback regarding your recent stay. We will address the maintenance issues mentioned with our team for improvement. Your comments about the breakfast setup will also be taken into consideration for future enhancements. Thank you for sharing your experience with us.

10/10 Excellent

HUI-WEN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk gave us an early check in , thank you!
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello HUI-WEN,We are delighted to hear that you appreciated our early check-in service. Your comfort and satisfaction are always our top priorities. Should you have any more feedback or requests, please do not hesitate to contact us directly.