Sorry to see that you did not enjoy your stay. I hope that you will give us another chance in the future.

Thank you for your positive feedback.

Thank you for staying with us and the positive feedback.

Thank you for your feedback.

Dear Yahia, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management

Dear Karine, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Thank you for this valuable feedback, as it helps us get better. We appreciate you choosing us, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Ian, Thank you for choosing us. We are glad you liked our location being close to the highway. However, please accept our appologies for not delivering a clean room. Your feedback is shared with our housekeeping team to relook at and improve. It isn't enjoyable to know that you were unaware of the kitchenware of your suite, which is kept at the front desk to ensure cleanliness. Our front desk team is instructed to communicate clearly during check-in. We take all considerations when pricing our room rent, and we are sorry if you were not happy with the price paid. Please try us again soon and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear PRINCE, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.SincerelyHotel Management

Traveling can be difficult enough, so we at Extended Stay America strive to make it stress-free for all our guests. We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

Dear Nonkar, We sincerely apologize for your experience during your stay. It is our priority to ensure all guests feel welcome and comfortable, and we regret that our staff rushed you. Your feedback is important to us, and we will address this issue with our team to prevent it from happening again. We appreciate your feedback and hope you will give us another opportunity to provide you with a more relaxed and enjoyable stay. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Esmerlin, We sincerely apologize for the issues you encountered during your recent stay. Your experience does not meet our service standards, and we deeply regret any inconvenience or discomfort caused. We take your concerns seriously and will address them with our team to ensure improvements are made. Additionally, we understand the importance of providing a safe and welcoming environment for all guests, and we will take steps to address the issues you raised regarding safety and cleanliness. Your feedback is invaluable as we strive to enhance our services, and we hope you will consider giving us another chance to provide you with a better experience in the future. Sincerely, Hotel Management

Dear Brij, We are deeply sorry to learn about the numerous challenges you encountered during your recent stay. Your experience falls far below the high standards we aim to provide, and we sincerely apologize for the inconvenience and frustration you endured. We understand the importance of a smooth and enjoyable stay, and it is disheartening to hear that we failed to meet your expectations in various aspects, from room cleanliness to staff cooperation and breakfast offerings. Please know that your feedback is invaluable, and we are committed to addressing these issues promptly to prevent similar occurrences in the future. We would be grateful for another opportunity to restore your faith in us and provide you with the exceptional experience you rightfully deserve. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Lisandra, We are truly sorry to learn about the ordeal you experienced with your reservation and the conditions at the alternative property you were directed to. This is not the experience we want for any of our guests, and we apologize for the inconvenience and discomfort caused by the lack of basic amenities and the unpleasant odor in the property. Your feedback is invaluable, and we will address these issues with the relevant teams to ensure improvements are made. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Cynthia, Thank you for choosing us. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. Thank you for bringing this to our attention so we can address them appropriately. We appreciate your kind comments about our shuttle drivers. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area.Sincerely,Hotel Management

Dear Bryan, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Thanks so much for your positive feedback. We hope you will visit us again the next time you are in town.

Dear Tina, Thank you for your review of our hotel. We extend our sincerest apologies for the inconvenience you encountered during check-in. Your feedback regarding the service lapse is truly appreciated, and we're committed to ensuring such instances are addressed appropriately. Please accept our apologies for falling short of expectations. We value your patronage and hope for the opportunity to provide you with a smoother and more seamless experience in the future.Sincerely,Hotel Management

Dear Ludovic, We sincerely regret to read about your experience with our service. Providing exceptional service to our guests is of utmost importance to us, and we apologize for any shortcomings you encountered. Your feedback is valuable, and we will share this matter with our team to ensure improvements are made. Please accept our sincerest apologies for any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.Sincerely,Hotel Management

Dear Jose, Thank you for taking the time to leave your generous rating regarding your recent visit to Extended Stay America. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.  Sincerely,Hotel Management

Thanks so much for your positive feedback. We hope you will visit us again the next time you are in town.

Thanks so much for your positive feedback. We hope you will visit us again the next time you are in town.

Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.

Dear JOSE, Thank you for sharing your experience with us at Extended Stay America! We are delighted to hear that you had a positive first stay with us. Eslyn and our shuttle driver are valuable members of our team, and they are dedicated to providing excellent service. Your kind words motivate us to maintain high standards of hospitality. We look forward to welcoming you back for another enjoyable visit.!Sincerely,Hotel Management

Dear Antonio, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry that your experience did not align with your expectations. Your feedback will be shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear erin, Thank you for your feedback and for choosing our hotel for your overnight stay before your flight. We apologize for any noise disturbances caused by the nearby airport and the presence of other guests. We strive to maintain a comfortable environment for all our guests. Your comments are valuable, and we will use them to address these issues and make improvements. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future. Sincerely,Hotel Management

Dear Yulisa, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Antonio, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

Dear Cynthia, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards of service. We are actively addressing these issues with our housekeeping and maintenance teams to ensure a more pleasant experience for all our guests. We value your feedback and regret that we did not meet your expectations. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Shantay, thanks so much for your positive feedback. We hope you will visit us again the next time you are in town.

Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.

Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

Dear Coleen, Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.Sincerely,Hotel Management

Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

Dear Vladimir, Thank you for sharing your feedback with us. We apologize for the odors and clogged bathtub drain you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret any inconvenience caused. Rest assured, we will address these issues promptly to ensure they are resolved for future guests. Your comments are valuable to us as we strive to improve our services. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely,Hotel Management

Sharen, thank you for your feedback.