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Avis sur The Bentley Hotel

4 out of 5
The Bentley Hotel
500 E 62nd St, New York, NY

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 266 avis sur 1015." "
Note des voyageurs de 8 (Bien), d’après 240 avis sur 1015." "
Note des voyageurs de 6 (Satisfaisant), d’après 192 avis sur 1015." "
Note des voyageurs de 4 (Médiocre), d’après 162 avis sur 1015." "
Note des voyageurs de 2 (Horrible), d’après 155 avis sur 1015." "

7,4/10

Propreté

7,6/10

Personnel et service

5,8/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Laurent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2023
Réponse de Hotel Management le 23 mars 2023
Thank you for your excellent rating! We're happy to hear that we met your expectation and we hope to welcome you back!

2/10 Horrible

Yvan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La clientèle extrêmement bruyante et non respectueuse.
Séjour de 2 nuits en octobre 2022

4/10 Médiocre

sandrine

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en avril 2022
Réponse de Jaria F - Manager le 16 mai 2022
Dear guest, I am sorry to see we didn't meet your expectations, hopefully in the future we can change your view of the Bentley Hotel.

8/10 Bien

Francois

Séjour de 3 nuits en avril 2022

4/10 Médiocre

Martine

Séjour de 1 nuit en avril 2022

8/10 Bien

louis, Noumea

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre spacieuse
Séjour de 3 nuits en décembre 2021
Réponse de Jaria F le 4 janv. 2022
Dear Guest, Thank you for staying with us, we are happy to hear the room had enough space for you. We hope to see you again soon.

6/10 Satisfaisant

Marc

Séjour de 5 nuits en novembre 2021
Réponse de Jaria F le 11 janv. 2022
Thank you for choosing to stay with us and thank you for the review.

2/10 Horrible

Mashia

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2023

8/10 Bien

INGRID

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view from our room was fabulous. Perfect location for visiting friends living in upper east side.
Séjour de 2 nuits en mars 2023

10/10 Excellent

Jake

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay , would definitely stay again, make sure you get the junior suite
Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

ALEXANDER

Séjour de 5 nuits en mars 2023

10/10 Excellent

Joel, Washington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located near the Queensboro Bridge and the Roosevelt Island Tram, public transportation right outside with the buses and metro stations a few blocks away. Ritz Diner, Lunetta Pizza, and a lot of other places are nearby. Fully recommend staying at The Bentley Hotel.
Séjour de 2 nuits en mars 2023

8/10 Bien

ava

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Overall good
Séjour de 2 nuits en mars 2023

10/10 Excellent

Robert S

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great stay, first time in New York. I just wish they would of had a restaurant in the hotel. The staff was great and the view was amazing. People were pleasant and we just had a blast. Poped the big question to my lady and she said yes, thanknyou New York.
Séjour de 2 nuits en mars 2023

8/10 Bien

James

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Quick to resolve issue
I slept very well! The bathroom is my only complaint. Caulking and the bottom of the tub aren’t top notch. I had to call about no hot water but the issue was resolved within 10 minutes of calling it in.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Vicky Lynn

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Evelyn

Les points forts : Propreté et personnel et service
It is near the hospital which is good. There is no fridge, microwave or coffee in the room. It makes it difficult to stay more than one day
Séjour de 1 nuit en mars 2023

8/10 Bien

Jerome

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

8/10 Bien

Kristina

Séjour de 3 nuits en mars 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice experience, bathroom somewhat lacking
Location is great! The staff was friendly and helpful. The room was beautiful and stylish. I wish the bathroom would have had CONTER Space (not just a narrow glass shelf) to place the toiletry bag. There was rust around the bath tub drain and I did not want to step into that tub to take a shower.
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 30 mars 2023
Thank you for taking the time to share your recent stay with us. We are glad to know that our team was helpful, and certainly appreciate you sharing your observations with us and are addressing the areas that require our attention.

6/10 Satisfaisant

Tamara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Our room did not have hot water for the shower. We talked to the front desk. It was fixed. Then the following night there was no hot water again. It happened the three nights we were there. The positive, is when I went to check out they comped our breakfasts that were charged to our room. Very friendly staff.
Séjour de 3 nuits en mars 2023
Réponse de Hotel Management le 30 mars 2023
Thank you for taking the time to share your recent stay with us. Our goal is to ensure complete satisfaction and we apologize your the experience you've depicted was was not in alignment with our standards nor service. We will certainly address your feedback regarding your overall experience

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient and close to transportation
Séjour de 4 nuits en mars 2023
Réponse de Hotel Management le 30 mars 2023
Thank you for choosing us and sharing your experience. We're delighted to learn that you enjoyed your overall experience with us! We are looking forward to serving as your hosts again

10/10 Excellent

SANDY

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 30 mars 2023
Thank you for choosing us and sharing your experience. We greatly appreciate your rating and looking forward to welcoming you back in the future

10/10 Excellent

Scott

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was a bit anxious booking this property as the room rate was such a bargain. My King/Deluxe room was a corner room on the 14th floor overlooking the bridge and river. The room was beautiful, exceptionally clean and comfortable bed with crisp, clean sheets and bedding. Staff is friendly and helpful from check-in to check-out! I would definitely recommend this hotel for business, or pleasure travel!
Réponse de Hotel Management le 30 mars 2023
Thank you for choosing us and we greatly appreciate your wonderful review. We will share your valuable comment with our team and hope to welcome you back in the future

10/10 Excellent

Zafar, MAPLE RIDGE

Séjour de 2 nuits en mars 2023

8/10 Bien

Craig

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 30 mars 2023
Thank you for choosing us and sharing your experience. We're delighted to learn that you enjoyed your overall experience with us! We are looking forward to serving as your hosts again

10/10 Excellent

Michael

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff was extremely friendly and polite
Séjour de 2 nuits en mars 2023
Réponse de Hotel Management le 30 mars 2023
Thank you for choosing us and sharing your experience. We're delighted to learn that you enjoyed your overall experience with us! We are looking forward to serving as your hosts again

8/10 Bien

craig

Séjour de 3 nuits en mars 2023
Réponse de Hotel Management le 30 mars 2023
Thank you for choosing us and sharing your experience. We're delighted to learn that you enjoyed your overall experience with us! We are looking forward to serving as your hosts again

4/10 Médiocre

Ernesto

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2023
Réponse de Hotel Management le 23 mars 2023
It is unfortunate to hear that you didn't enjoy your stay with us. We will make sure to review your response and address it accordingly. Thank you for your feedback.

4/10 Médiocre

Katrina

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We booked a room specifically for the "city view" they are so sure to highlight- only to find that the blinds were completely broken. The pull cord that should have been used to move the blinds up and down, to allow a view of the the city- the main focus of our stay- had been COMPLETELY RIPPED OFF, leaving the blinds permanently down with no way to open them. We called the front desk and asked to be moved to a different room- only to be offered a room that did not have the same view. Why would we book a city view room, which costs more, and then take a room without the view we specifically paid for? As it was 20 degrees outside on a March night, and we got in at 10:30pm, we had no other choice but to stay with the hotel room we got. We were offered free breakfast, but we booked this hotel for the view, not breakfast, and we declined. When we checked out the next morning, I made sure to make the front desk staff aware- and they seemed surprised that our experience was so poor. When I called the following day I was told by the supervisor that management is well aware that the blinds in many rooms are broken because the Bentley Hotel was used as a shelter during COVID and the damages sustained to the hotel during that time have never been fixed or updated. When the view of the city is your selling point, and you are fully aware that you are making people pay for something they won't get? That is a deceptive and underhanded way of doing business.
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 23 mars 2023
I'm sorry to hear about the issues in your room, and that we were not able to fully address them. Guest comfort and satisfaction is our #1 priority, and it sounds like we fell short of those standards. We hope to have the opportunity to host you again to show you our best

4/10 Médiocre

Leonard

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
It served its purpose
The gotel served its purpose. I needed a room for thw night at the last minute. I reserved a Superior room with a queen bed and was told they upgraded me to a double. It was a 9x15 room with 2 double beda. Not an upgrade in my opinion. There was no hot water. I dont do cold showers. The front desk lady was very cordial and polite. She was a 10.
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 23 mars 2023
thank you for this wonderful review! I'm proud to hear that you were impressed with your experience with my team member. However, we apologize for the room type and no hot water. We would love to have you back the next time you're in town!

10/10 Excellent

Natasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is beautiful, modern and clean. There is a beautiful view of the city. We went out in Times Square so we were close but the action. The convenience of the parking garage is the best part. We didn’t spend a bunch of time searching for parking. We had the nicest clerk at check in. Very helpful. Bar in the lobby is a plus. Would stay again for sure.
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 23 mars 2023
thank you for this lovely review! I'm so happy to hear that you felt so well taken care of by our team. We are proud to have earned your loyalty and are looking forward to your next visit.

6/10 Satisfaisant

CARLOS

Voyage d’affaires
Les points forts : Propreté et personnel et service
The bathroom and the shower were very uncomfortable
Séjour de 5 nuits en mars 2023
Réponse de Hotel Management le 23 mars 2023
TWe regret to hear that your experience fell short, and appreciate your helpful feedback about what we could have done better. We do hope to have the chance to host you again to show you our best.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 23 mars 2023
It seems like we felt short from your expectations. We appreciate your rating about what we could have done better. We will continuously make improvement to welcome you back in the future.

4/10 Médiocre

Jennifer

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 23 mars 2023
We regret to hear that your experience fell short, and appreciate your honest rating. We will continue to improve our overall services to welcome you back in the future!

10/10 Excellent

Spencer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 17 mars 2023
Thank you for the review and it was a pleasure having you as our guest! We will share your wonderful review with our team and hope to welcome you back in the future!

4/10 Médiocre

Vitali

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Not as promised
WiFi internet and TV was broken for all 2 days I was there. On my first request a manager told me that they going to call a technician to come. Next day another manager told me that Internet service company is too far and they will call me instead. And I would need to pay routing phone charges to fix their problem? Last day on check out I was told that they do not do anything with it. New comers are welcome. Heater is noisy, water pipe noise arrestor would be nice to have.
Séjour de 2 nuits en mars 2023
Réponse de Hotel Management le 17 mars 2023
We are very sorry to hear about your experience. The comfort of guests is our top priority, so it's very disappointing that we missed the mark, and I can certainly understand your frustration. Please know that if you'd every consider returning that we'll make every effort to ensure a more comfortable stay.

6/10 Satisfaisant

Tierre

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The bar doesn’t exist, it’s closed. The rug in the room smelled; not bad per se, just like dirty laundry. Photo’s definitely look better than reality. Had to run the shower for 7 minutes to get warm. Location is good, view was fine, comfortable sleep… decent price but won’t book again
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 17 mars 2023
Dear Tierre, thank you for sharing your thoughts. I'm very sorry to hear that we missed the mark. The conditions you describe sound highly unusual-- we'll be sure to address the issues in your room. While we'd understand your decision to not return, we hope to have the chance to host you again to provide a more pleasant experience.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
No words
I don't know where to start. The good thing is that the hotel is near the hospital it is really neglected. Hot water didn't work, heating was making a very loud airplane noise(they came and turned it off completely in a very unorthodox manner and thankfully it was not too cold this week), the curtains didn't work (not able to see the view), the safe didn't work. Literally nothing worked. if they took care of the hotel it would be a really nice one but NO I would not recommend this hotel
Séjour de 7 nuits en mars 2023
Réponse de Hotel Management le 17 mars 2023
Hello, Thank you for sharing your feedback. I regret to hear that you felt let down by your experience. The issues you faced sound unusual, and I'll be following up with my team to ensure they're addressed. We do hope you'll consider giving us another chance the next time you're in NYC.

2/10 Horrible

Austen

Voyage d’affaires
Les points faibles : Personnel et service
I planned my trip to NYC to donate bone marrow to save a cancer patients life. I emaioed the hotel to tell them I would be arriving on a tuesday on a red eye from Costa Rica and asked about early check in. I emailed them directly not through a 3rd party. I was told to reserve the room for Monday too in order to be certain the room was ready for me. I didbook the room an extra day and then emailed them to be sure they knew I would not be there until tuesday and to please have my room ready when I got there after traveling all night. Well I arr8ved to confused looks and I quote "we maroed you as a no show so we dont have a room for you until 3pm. Just in from the tropics its snowing I have major medical things to deal with and then Im stuck with no where to go. The6 wouldnt even give a full refund until i threatened lawyers. Rented a room paid for it then they re rejt3d it to someone eose and tried to keep my money. Stay on a bench in Centeal 0park ijstead of booking here. Your odds will be better that it will be available when you arrive
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 17 mars 2023
It is very unfortunate to hear about the experience that you had. Our Hotel Manager, Steve Park will reach out to you directly to go over the incident.

2/10 Horrible

Jonathon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2023
Réponse de Hotel Management le 17 mars 2023
Dear Jonathan,We apologize for not meeting your expectations during your stay. we will be following up with my team to ensure this rectified. We do hope you’ll consider giving us another chance the next time you’re in New York.

6/10 Satisfaisant

Annie, Toronto

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2023

10/10 Excellent

Kenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2023

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 17 mars 2023
Thank you for the wonderful review and we are thrilled to know that you had a great experience. We will share your review with our team and hope to welcome you back soon!

10/10 Excellent

Carlyne

Séjour de 2 nuits en mars 2023
Réponse de Hotel Management le 17 mars 2023
Thank you for the excellent review! it is always to know that our guests felt so well taken care of. We can't wait to welcome you back.

10/10 Excellent

Joseph

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great property, incredible views - looks just as advertised.
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 17 mars 2023
We greatly appreciate your valuable review! Thank you for sharing about the view of our guest rooms. We hope to welcome you back soon!

10/10 Excellent

Randy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fair price for a decent hotel.
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 17 mars 2023
Thank you for your valuable feedback! It is good to hear that our price matched your expectation. We hope to welcome you back in the future!

4/10 Médiocre

Gabriella

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
So I’m usually not picky about hotels, I just turned 21 and booked to stay for 4 days, the view was definitely captivating but there was definitely some technical issues first when we arrived the window blind was broken so someone had to come up and fixed I called the lobby clerk and she said the window blinds are always breaking which he used a zip tied to fix it. The only thing that made up for all of this was the great view and location; I didn't make a big deal out of the bathtub being clogged, but it would fill up so quickly and the air conditioner wouldn't function correctly whenever we tried to use it. Overall I would give a 5/10 I really wished I could give a higher rate.
Réponse de Hotel Management le 23 mars 2023
We regret to hear that your experience fell short, and appreciate your honest review. Our team will use your valuable feedback as a tool for us to improve. Thank you for staying with us and hope to welcome you back in the future!

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is great located 5 blocks from slogan hospital
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 23 mars 2023
Thank you for your excellent rating! We're happy to hear that we met your expectation and we hope to welcome you back!

8/10 Bien

Edimar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked where is located
Séjour de 3 nuits en mars 2023
Réponse de Hotel Management le 7 mars 2023
thank you for sharing this lovely review! I'm thrilled to hear that hotel location was convenient for your stay. It was a pleasure having you as our guest and hope to welcome you back in the future!