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Avis sur The Baltic Hotel

3 out of 5
The Baltic Hotel
489 Baltic St, Brooklyn, NY

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 65 avis sur 308." "
Note des voyageurs de 8 (Bien), d’après 85 avis sur 308." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 308." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 308." "
Note des voyageurs de 2 (Horrible), d’après 52 avis sur 308." "

7,4/10

Propreté

7,4/10

Personnel et service

6,0/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bel hôtel
Séjour de 2 nuits en août 2023
Réponse de Gamaliel General manager le 7 août 2023
Thank you for leaving a review on your most recent stay with the Baltic Hotel! We are glad you enjoyed your stay and hope that we can welcome you back in soon.

8/10 Bien

Denis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very clean and renovated. Breakfast is very basic (coffee and wraped croissants).
Séjour de 2 nuits en juillet 2023
Réponse de The Baltic Team le 25 juil. 2023
Thanks for staying with us at The Balti Hotel, it was a pleasure to host you. Thank you for your review it means a lot to us and our team. We cannot wait to welcome you back! -All the best, The Baltic Family

2/10 Horrible

DAVID

Séjour de 2 nuits en novembre 2022

4/10 Médiocre

Ronald

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property good location for Barclays Center. Breakfast no toppings for bagels. Hot drink cups missing. Room 207: window bed outlet not working. Outlet near TV has something stuck in it. Nightstand is rickety needs a leg shortened. TV was unplugged so had to figure that out. Attention to details needed.
Séjour de 2 nuits en mai 2024

8/10 Bien

Brittney

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and a comfortable room! I appreciated the delicious coffee and Brooklyn bagels in the morning. It really meant a lot that they made the continental breakfast time earlier for the guests running the Brooklyn Half Marathon. I did have a stained towel and a couple cobwebs in my room, but the convenient location and pleasant, helpful staff made up for it. I'd definitely stay here again!
Séjour de 2 nuits en mai 2024
Réponse de Gamaliel General Manager le 20 mai 2024
Thank you for your feedback on your most recent stay. We would like to apologize for the towels and, and webs you found in your room. We will launch a full investigation into this issue and ensure that this will never happen again. I am very glad that you felt we were able to make up for this, and that we were able to accommodate you for your run in the Brooklyn Half. We will be looking forward to welcoming you in again.Thank you,

6/10 Satisfaisant

Lisa

Les points forts : Personnel et service
It was convenient for where we wanted to be. Kept kicking the bed frame. Sink is incredibly small. Showered was very nice.
Séjour de 2 nuits en mai 2024
Réponse de The Baltic Team le 20 mai 2024
Thank you for your feedback on your most recent stay.

10/10 Excellent

Dwayne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great.
Séjour de 1 nuit en avril 2024
Réponse de Gamaliel General manager le 7 mai 2024
Thank you for your rating!

8/10 Bien

Laura

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Small, but very clean. Comfortable bed. The walk to the hotel from the car (on-Street parking, about 4 blocks away) would have been a bit sketchy in the dark, but we took a different route coming and going. We were on the first floor, with a door to the outside, with a broken lock. At least there was a sliding lock at the bottom.
Séjour de 1 nuit en mai 2024
Réponse de Gamaliel General manager le 7 mai 2024
Thank you for your rating! We will look into fixing the lock on the patio door right away. Thank you for your heads up.

2/10 Horrible

Naomi

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible
Séjour de 1 nuit en avril 2024
Réponse de Gamaliel General Manager le 1 mai 2024
Dear Naomi,Thank you for your feedback. We are truly sorry your experience with us was so poorly rated. I would like to learn more about your experience if possible. Please contact me at the Hotel.Thank you, and my sincerely apologies for anything that led to this review.

4/10 Médiocre

Rick

Les points faibles : Propreté et personnel et service
I asked for my room made up after I left for the day when I got back it was still dirty.
Séjour de 2 nuits en avril 2024
Réponse de Gamaliel General manager le 30 avr. 2024
We're so sorry we missed your room. We will launch an investigation into why your room was not made. We do apologize for this inconvenience and hope that we can make up for this on your next stay, should you find it in yourself to give us another shot.

10/10 Excellent

DERICK

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just elevator issues.
Séjour de 2 nuits en avril 2024
Réponse de front desk le 24 avr. 2024
Thank you for your awesome score. We are eagerly looking forward to welcoming you back

6/10 Satisfaisant

Alice

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de front desk le 24 avr. 2024
Alice,Thank you for your review. We are eagerly looking forward to welcoming you back

8/10 Bien

Andre

Séjour de 1 nuit en avril 2024
Réponse de Gamaliel General Manager le 10 mai 2024
Thank you for your rating!

10/10 Excellent

Paolo

Séjour de 1 nuit en avril 2024
Réponse de Gamaliel General Manager le 10 mai 2024
Thank you for your rating!

10/10 Excellent

sonja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mars 2024
Réponse de front desk le 24 avr. 2024
Thank you for your awesome score. We are eagerly looking forward to welcoming you back

10/10 Excellent

Yohana

Séjour de 1 nuit en avril 2024
Réponse de Gamaliel General manager le 7 mai 2024
Thank you for your rating!

4/10 Médiocre

Natalie, Kanata

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really wanted to give this hotel the benefit of the doubt but there were just so many problems. The bathmat in our room was dirty. There was one washcloth and it had a hole in it. The faucet and the shampoo dispenser holder were both broken. The person who checked us in apparently wrote the wrong room number down and so our room was given to someone else. Huge security break. Luckily the guest was honorable and immediately told them. Nothing was missing. Apparently there was a ton of confusion about which room we were in but no one r thought to call my cell phone? Or text? We had received texts prior to check in, so I know that was possible. My credit card run through the day we were supposed to check in even though it was a pay when you stay property. It was declined (as I knew it would be) and my partner had put his card down when we checked in. I didn’t notice the accidental charge till the next day and it caused a lot of stress. There was an extra $24 amenity fee which included bagels and yep you guessed it, they were stale and dry. The staff were generally nice but not at all professional except the guy who checked us out. This is run like a bad hostel not a hotel. Considering it was only $50 less a night than the Aloft - which was much closer to the subway - it was really not worth the money we saved. Honestly very disappointed.
Séjour de 2 nuits en avril 2024
Réponse de Gamaliel General manager le 16 avr. 2024
Thank you for sharing your feedback on your most recent stay with us. I would like to sincerely apologize for this situation. We hold guest security as our number one priority and will be launching a full investigation into this matter. We again would like to sincerely apologize for this. This is not the standard we hold ourselves to and we will have this corrected immediately.

6/10 Satisfaisant

Bianca

Voyage en couple
Room 209 tv didn’t work at all. Shower water for “hot” was “cool”
Séjour de 1 nuit en avril 2024
Réponse de Gamaliel General manager le 15 avr. 2024
Thank you for leaving your feedback on your most recent stay, we will address this immediately.

6/10 Satisfaisant

Mindy

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
It was just not very nice for the price we paid for it, very very tiny sink out side of the bathroom, sparse furniture, not very nice furniture, but the bed slept ok, we were warm and dry!
Séjour de 3 nuits en mars 2024
Réponse de Gamaliel General manager le 9 avr. 2024
Dear Mindy,Thank you for leaving your feedback on your most recent stay with us! We are glad you enjoyed your stay with us. We are a minimalist boutique and try to offer as much as we can with the limited space in the rooms. We do hope we can welcome you in again and hopefully earn those last 2 stars on your review.Thank you,

6/10 Satisfaisant

Jessica

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was an orange looking throw up spot in front of my door all weekend. They said they were going to clean it up and it never happened
Séjour de 2 nuits en mars 2024
Réponse de Gamaliel General manager le 5 avr. 2024
Thank you for your feedback on your most recent stay with us. We are very sorry we weren't able to treat the bleach stain on the carpet during your stay. We were waiting for cleaning coloring dye to arrive to treat the spot. We have since treated the carpet and cleaned the bleach stain out. Our sincere apologies again for the delay in cleaning carpet. We hope you can give us a second chance at a first impression.

8/10 Bien

catherine

Les points forts : Personnel et service
Room was cozy and clean. The large map mural was a nice touch. The staff were friendly and polite. The price was reasonable. Would have loved a coffee station, desk, and more storage / hanging space for clothes.
Séjour de 9 nuits en mars 2024
Réponse de Gamaliel General manager le 1 avr. 2024
Thank you for leaving your feedback on your most recent stay with us. We are glad you found your stay so accommodating. We are working on different lay outs in the rooms to maximize storage space for our guests. We hope that you visit again and get to experience the changes we are making. As for the coffee, we offer coffee and tea in our guest lounge from 7am-10pm, so we do not have coffee stations in the rooms.Thank you!

6/10 Satisfaisant

Ben

Voyage en famille
Les points forts : Personnel et service
Preis Leistung nicht gut
Séjour de 1 nuit en mars 2024
Réponse de Gamaliel General manager le 1 avr. 2024
Thank your for your rating, we are sorry your found our price not in line with your expectations. We hope that you give us another shot and call us directly so we can work out the best price for you.Thank you,

10/10 Excellent

matthew

Séjour de 1 nuit en mars 2024
Réponse de front desk le 24 avr. 2024
Thank you for your awesome score. We are eagerly looking forward to welcoming you back

8/10 Bien

Tara

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de The Baltic Team le 13 mars 2024
Thank you for your rating!

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Équipements
Clean. Efficient. Comfortable. Great location. FRIENDLY and helpful staff.
Séjour de 3 nuits en mars 2024
Réponse de Gamaliel General manager le 11 mars 2024
Thank you so much for your great rating and review! We hope to welcome you in again soon!

10/10 Excellent

Taylor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the exterior of this hotel is very pretty, once you get inside it’s very modern and clean. great bang for your buck. the rooms are small but it’s NY, can’t expect huge rooms.
Séjour de 1 nuit en mars 2024
Réponse de The Baltic Team le 9 mars 2024
Thank you so much for sharing your feedback on your most recent stay with us! We are very happy to hear that you enjoyed your stay and found our hotel so accommodating. We hope to welcome you in again soon.

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de The Baltic Team le 26 févr. 2024
Thank you for your rating!

4/10 Médiocre

Clarence

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Baltic Team le 16 févr. 2024
Thank you for your rating, we hope to be able to earn a higher ranking from you on your next visit and hear about how we can improve.Thank you,

6/10 Satisfaisant

Jeffrey

Les points forts : Propreté et personnel et service
Réponse de The Baltic Team le 2 févr. 2024
Thank you for your rating!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Private stay in the heart of brooklyn
I enjoyed the stay. The deposit return was fast. The continental bagels and coffee were delicious and the room was clean and comfortable.
Séjour de 1 nuit en janvier 2024
Réponse de Gamaliel General manager le 29 janv. 2024
Thank you for your rating and great feedback! We hope that we are able to welcome you in again soon and hopefully earn the last 2 stars on your review.

10/10 Excellent

Listra Janice, Toronto

Séjour de 3 nuits en janvier 2024
Réponse de The Baltic Team le 24 janv. 2024
Thank you for your rating!

2/10 Horrible

Maya

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Gamaliel General Manager le 17 janv. 2024
Thank you for you feedback. We hope you can give us a second chance to earn the last 4 stars on your rating.

8/10 Bien

Leonard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Dayne le 26 déc. 2023
Thank you for your rating!

8/10 Bien

Carin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great bed and shower for two night business trip. Quiet and clean. Walk about 10-20 minutes to great restaurants. Not much in the immediate vicinity. Ton of construction in the area.
Séjour de 2 nuits en novembre 2023
Réponse de Gamaliel General Manager le 8 déc. 2023
Dear Carin,Thank you for leaving a review of your stay with The Baltic Hotel. We are glad to hear that you enjoyed your stay and found us so accommodating for your business trip. Our location does keep us nestled away from the hustle and bustle of the city but does allow for some unexpected peace and quiet when your ready to call it a night. Thank you again for review and rating and we hope that you visit us again soon.

6/10 Satisfaisant

Beverly

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en novembre 2023
Réponse de The Baltic Team le 29 nov. 2023
Thank you for your rating!

6/10 Satisfaisant

Scott

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de The Baltic Team le 29 nov. 2023
Thank you for your rating!

8/10 Bien

Cormac

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were great and really helpful. Rooms are quiet, bright, clean and pleasant though pretty small. There's a light breakfast (coffee, teas, pastries, oatmeal) available until 10am. Overall it's a cheap (at least for Brooklyn prices) and cheerful base to explore the city from.
Séjour de 4 nuits en novembre 2023
Réponse de The Baltic Team le 20 nov. 2023
Thank you so much for your kind words and rating of your most recent stay with us! We hope the next time your find yourself in Brooklyn you remember your friends here at The Baltic and allow us to welcome you once more.

10/10 Excellent

Kimarnie

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I like the rustic modern style and the room was clean
Séjour de 1 nuit en novembre 2023
Réponse de Gamaliel General Manager le 15 nov. 2023
Thank you so much for rating your most recent stay with us! We are so glad that you found your room so accommodating and clean!Thank you,

8/10 Bien

Nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
For a short visit, it was good. The room was very small, the bathroom had the lavatory outside, near to the bed. The breakfast is scarce. Overall, good location, great staff and good hotel for a 3 nights stay, maximum
Séjour de 2 nuits en novembre 2023
Réponse de Gamaliel General manager le 13 nov. 2023
Thank you so much for leaving us a review of your most recent stay with us. Our room design is on the eclectic side with the sink outside of the bathroom. We tried to maximize the amount of space in bathroom to ensure our guests are comfortable. Our continental breakfast consists of coffee, tea and pastries is served every morning from 7am-10am. We are glad that you enjoyed your stay with us and hope that should you find yourself in another short stay in Brooklyn you allow us to welcome you in once more.Thank you,

10/10 Excellent

Emilie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de The Baltic Team le 13 nov. 2023
Thank you for your rating!

10/10 Excellent

Alexis

Séjour de 1 nuit en novembre 2023
Réponse de The Baltic Team le 24 nov. 2023
Thank you so much for your rating!

8/10 Bien

Jaime

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the shower
Séjour de 2 nuits en novembre 2023
Réponse de The Baltic Team le 7 nov. 2023
Thank you for your rating!

4/10 Médiocre

Dina, Edmonds

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Firstly, the staff is great here. Helpful & friendly, they are fantastic! But, look you get what you pay for here. The location is pretty far from anything. You have to walk about 7-10 min. to get to the subway. There's a few cute places within walking distance (highly recommend Anaïs & the other direction, Smith St Bagels). But the hotel location could be a bit off-putting to some. Warehouses/work shops & a sketchy area right next to it at the corner. This area felt ok safe, but I wouldn't recommend it, unless you're city-savvy. Now the hotel room itself. Whew. Guys, can't you shell out a bit for a little storage? Or even hooks could help. There is nowhere to put your suitcase, thus clothes littered our room. Only 1 verrrry small hanger area on the opposite side of the bed. The sink is in the bedroom & is super small, no counter or area to store toiletries; everything kept falling on the floor. The shower is extreeemly small & not much water pressure. Bed was comfortable. The room was remarkably quiet. If you are looking for an inexpensive place to just sleep (you are going to be busy everyday) & you don't mind a bit of sketch & walking (more than you already do in NYC), then go for it.
Réponse de Gamaliel General manager le 7 nov. 2023
Thank you for leaving feedback on your most recent stay with us. We understand that our minimalistic esthetic and design of the rooms are not for everyone and we are sorry that we missed the mark for your stay. We are at least glad you had a restful sleep while with us.Thank you again for your feedback, we will use this to continue to grow and learn.

10/10 Excellent

Maximilian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Gamaliel General Manager le 31 oct. 2023
Thank you so much for rating your most recent stay with us! We hope to welcome you back soon!

6/10 Satisfaisant

Ricardo, Covina

Les points faibles : Infrastructures et conditions de l’hébergement
The staff was very friendly and was nice to accommodate us in a bigger room since we had a lot of luggage. However, our room’s AC wasn’t working and although we requested a fix it never was fixed. Our room was around 80 degrees throughout the night. It also seemed like they were running low on bath towels for each room. The bathrooms weren’t spotless clean but that’s why it’s a 3 star hotel I guess. The TV was very loud and the controller was broken as it didn’t allow us to lower the volume. The bolted lock wasn’t sufficient as it didn’t really lock our door. This hotel is ok if you’re on a budget but can be inconvenient since the nearest subway is 15 min away walking distance and surrounding areas don’t seem to be the safest at night. Pastries/oatmeal and coffee for breakfast in the morning and free drinking water all day. Would suggest the hotel to reconsider their safety measures and ensure the comfort of their guests by fixing air conditioning.
Séjour de 2 nuits en octobre 2023
Réponse de Gamaliel General manager le 30 oct. 2023
Thank you so much for leaving feedback on your most recent stay with us. We are sorry that things seemed to go a bit off during your stay. We sincerely apologize for the bathroom not being thoroughly clean, we will certainly look into this and follow up with housekeeping.We will also be launching a full investigation into every aspect of the room that needs to be repaired, from the remote for the TV to the Air conditioner.We take all of our guests feedback very seriously and will be looking into all this to continue our growth and hopefully earn more stars on your next visit.Sincerely

2/10 Horrible

Glen

Voyage en famille
Although we made our reservation months ago and received a clear confirmation from Expedia before our trip, The Baltic Hotel did not have a room for us when we arrived. Apparently they no longer take reservations through Expedia. Expedia did find us a replacement hotel in the same area, but it took some time.
Séjour de 1 nuit en octobre 2023
Réponse de Gamaliel General Manager le 23 oct. 2023
Hello,We are sorry things did not go as planned. After some further research we were not able to find your reservation anywhere in our system, nor our partner portal. It seems the reservation was not sent to us. We do use this platform and still take reservations from them but it appears your reservation was never sent to our booking platform. We truly apologize for this inconvenience on our partners behalf. We are however glad they were able to find you another room and send the reservation to them.

10/10 Excellent

Kristina

Voyage en couple
Perfect location for Barclays Center, clean quiet neighborhood.
Séjour de 1 nuit en octobre 2023
Réponse de The Baltic Team le 23 oct. 2023
Thank you for your rating and kind words!

6/10 Satisfaisant

Carrie

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de The Baltic Team le 17 oct. 2023
Thank you for your rating!

8/10 Bien

Jeanette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Simple, utilitarian, no frills. Convenient to vibrant area of Brooklyn.
Séjour de 2 nuits en octobre 2023
Réponse de Gamaliel General manager le 17 oct. 2023
Thank you so much for your rating and your kind words!

10/10 Excellent

Dasha vanessa Morales

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buen trato, lugar accesible y económico
Séjour de 3 nuits en octobre 2023
Réponse de Gamaliel General manager le 17 oct. 2023
Thank you so much for your rating and your kind words!