Avis sur Residence Inn by Marriott New York Manhattan/Times Square
Residence Inn by Marriott New York Manhattan/Times Square
1033 Avenue Of The Americas, New York, NY
Avis
8,6
Excellent
8,6/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Operations Manager le 21 mai 2024
Dear catherine, Thank you for choosing Residence Inn New York Manhattan/Times Square and for sharing your feedback. We're thrilled you enjoyed our excellent location and appreciated our valet parking service. It's also great to know that you found our buffet to be very good as well. Our team takes great pride in providing courteous and helpful service to ensure your stay is as comfortable as possible, so your kind words mean a lot to us. It was a pleasure having you as our guest, and we can't wait to welcome you back again soon.Fatoumata CamaraOperations Manager
10/10 Excellent
MARTINE
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARTINE
Séjour de 6 nuits en mai 2024
Réponse de Operations Manager le 10 mai 2024
Dear MARTINE, Thank you for your kind review. We are so glad you enjoyed your stay with us at Residence Inn New York Manhattan/Times Square. We look forward to seeing you again for another great experience.Fatoumata CamaraOperations Manager
10/10 Excellent
Cyril André
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cyril André
Séjour de 5 nuits en mai 2024
Réponse de Operations Manager le 8 mai 2024
Dear Cyril, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Residence Inn New York Manhattan/Times Square. It is nice to see that our wonderful location, delicious breakfast and dedicated associates worked well for you and made your time with us even more memorable. We hope you are already planning another visit our way.Fatoumata CamaraOperations Manager
8/10 Bien
Angélique
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angélique
Séjour de 4 nuits en avril 2024
Réponse de Operations Manager le 2 mai 2024
Dear Angélique, Thank you for the great rating and for the wonderful comments about your time at Residence Inn New York Manhattan/Times Square. We are glad our location was convenient for everything you wanted to do on this visit. We're delighted our breakfast was a highlight of your stay. Our team works hard to provide a variety of delicious options to start your day right. Your review made our day; thank you!Fatoumata CamaraOperations Manager
8/10 Bien
Elisabeth
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elisabeth
Séjour de 7 nuits en avril 2024
Réponse de Operations Manager le 2 mai 2024
Dear Elisabeth, Thank you for including Residence Inn New York Manhattan/Times Square in your travel plans! It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks about our location and dedicated associates. In addition, please know that your comments regarding elevators have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. We appreciate your kind comments. Please come and see us again soon!Fatoumata CamaraOperations Manager
8/10 Bien
VIRGINIE MICHELE
Voyage en famille
1 mai 2024
Les points forts : Propreté et personnel et service
VIRGINIE MICHELE
Séjour de 8 nuits en avril 2024
Réponse de Operations Manager le 2 mai 2024
Dear Virginie, Thank you for taking the time to review your stay and for the generous words about our cleanliness and staff. However, we are disappointed that you had some issues regarding your room and bathroom. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting your expectations. We will address it properly. Thank you again for your review. We hope to see you soon!Fatoumata CamaraOperations Manager
8/10 Bien
Laurent
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Laurent
Séjour de 7 nuits en avril 2024
Réponse de Operations Manager le 29 avr. 2024
Dear Laurent, Thank you for choosing Residence Inn New York Manhattan/Times Square and taking the time to share your experience. We're pleased to read that you found our location convenient and enjoyed the breakfast offerings. However, we apologize for the inconvenience caused by the crowded conditions with the breakfast and the long waits for the elevator in the morning, and we'll continue to work towards ensuring a smoother experience for our guests. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Fatoumata CamaraOperations Manager
10/10 Excellent
Fabien, Valbonne
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabien
Séjour de 7 nuits en avril 2024
Réponse de Operations Manager le 29 avr. 2024
Dear Fabien, Thank you for your glowing review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we look forward to seeing you again at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager
10/10 Excellent
PHILIPPE ANDRE
Voyage en famille avec de jeunes enfants
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PHILIPPE ANDRE
Séjour de 6 nuits en avril 2024
Réponse de Operations Manager le 25 avr. 2024
Dear PHILIPPE ANDRE, Thank you for sharing your positive experience with us. We are thrilled to read that you enjoyed our hotel's perfect location near Times Square and the Empire State Building. We also appreciate your understanding regarding the dated equipment, and we are glad that our staff provided excellent service during your stay. Your feedback is important to us, and we will take note of your comments for future improvements. It was a pleasure hosting you, and we look forward to your next stay at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager
8/10 Bien
Michel
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michel
Séjour de 5 nuits en avril 2024
Réponse de Operations Manager le 19 avr. 2024
Dear Michel, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn New York Manhattan/Times Square; we hope to see you again soon. Fatoumata CamaraOperations Manager
10/10 Excellent
Patrick
Voyage en famille
1 avr. 2024
Patrick
Séjour de 2 nuits en mars 2024
Réponse de Operations Manager le 2 avr. 2024
Dear Patrick, Thank you for taking the time to review your stay with us. We appreciate your kind words regarding our hotel's location and service, and we're thrilled to read that you enjoyed our studio room on the 25th floor. We take pride in guests' satisfaction and are delighted you had a pleasant stay. It was a pleasure having you as our guest, and we look forward to welcoming you back to Residence Inn New York Manhattan/Times Square for another perfect stay.Fatoumata CamaraOperations Manager
8/10 Bien
NADINE
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NADINE
Séjour de 7 nuits en mars 2024
Réponse de Operations Manager le 28 mars 2024
Dear NADINE, Thank you for the wonderful comments regarding your time at Residence Inn New York Manhattan/Times Square. We are thrilled to read that you had a fantastic experience during your stay and that our central location made your visit to Manhattan so much more enjoyable. It's also great to know that our friendly staff, clean accommodation, and diverse breakfast selection meet your expectations. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future.Fatoumata CamaraOperations Manager
10/10 Excellent
Marc
Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 7 nuits en mars 2024
Réponse de Operations Manager le 13 mars 2024
Dear Marc, Thank you for including Residence Inn New York Manhattan/Times Square in your travel plans and sharing your review with fellow travelers. We are delighted to read that you had such a wonderful experience, from our convenient location to your interactions with our excellent team. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Fatoumata CamaraOperations Manager
10/10 Excellent
erica
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
erica
Séjour de 6 nuits en février 2024
Réponse de Operations Manager le 3 mars 2024
Dear erica, We are delighted you enjoyed your stay at Residence Inn New York Manhattan/Times Square. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to New York City.Fatoumata CamaraOperations Manager
8/10 Bien
David
Voyage en famille, Voyage en groupe, Voyage en couple
1 mars 2024
Les points forts : Personnel et service
David
Séjour de 7 nuits en février 2024
Réponse de Operations Manager le 2 mars 2024
Dear David, Thank you for writing such an excellent review of our property. We also want to thank you for mentioning our convenient location. We receive many positive comments about being in the heart of Times Square, and we are glad that this helped make your stay more enjoyable! We are happy you enjoyed our delicious breakfast! However, we regret any disappointment you had with the sofa bed. We appreciate your feedback. It was a pleasure hosting you, and we look forward to seeing you again at the Residence Inn New York Manhattan/Times Square. Fatoumata CamaraOperations Manager
10/10 Excellent
Nicolas Francois Michel ROUX
Voyage en famille, Voyage en groupe
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Nicolas Francois Michel ROUX
Séjour de 6 nuits en février 2024
Réponse de Operations Manager le 25 févr. 2024
Dear Nicolas, Thank you for choosing Residence Inn New York Manhattan/Times Square and for sharing your review with us. We're delighted to read that you enjoyed the prime location and loved the convenience of being close to metro stations and Times Square. It's also great to know that you find our cleanliness and breakfast buffet satisfying. Your recommendation means a lot to us, and we hope to welcome you back in the future and provide you with another excellent stay.Fatoumata CamaraOperations Manager
10/10 Excellent
Karin Denise Maniet
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karin Denise Maniet
Séjour de 6 nuits en janvier 2024
Réponse de Fatoumata Camara Operations Manager le 1 févr. 2024
Dear Karin Denise Maniet, Thank you for taking the time to post this outstanding review. We were delighted to read that you enjoyed your stay at the Residence Inn New York Manhattan/Times Square and that our excellent location helped make your stay a great one! We appreciate your kind comments about our friendly associates and spacious room with a fully-equipped kitchen and comfortable bedding. However, we apologize for any noise disturbance due to the elevators. We are happy this didn't disrupt your sleep. We look forward to another opportunity to be of service the next time you are in New York City.Fatoumata CamaraOperations Manager
10/10 Excellent
Jean-Michel
Voyage en famille
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean-Michel
Séjour de 3 nuits en janvier 2024
Réponse de Fatoumata Camara Operations Manager le 21 janv. 2024
Dear Jean-Michel, Thank you for taking the time to review our property. We truly appreciate your business and are thrilled to know you enjoyed the cleanliness of our property, front desk service, delicious breakfast, and convenient location; we are glad you found us of great value. Our team works hard to make the Residence Inn New York Manhattan/Times Square the best property in the city, and having our efforts recognized is much appreciated! Thank you again for sharing your comments. We hope to welcome you back soon.Fatoumata CamaraOperations Manager
8/10 Bien
Emmanuel
Voyage en groupe
15 janv. 2024
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Emmanuel
Séjour de 3 nuits en janvier 2024
Réponse de Fatoumata Camara Operations Manager le 16 janv. 2024
Dear Emmanuel, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at the Residence Inn New York Manhattan/Times Square so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Fatoumata CamaraOperations Manager
10/10 Excellent
Jean-Francois
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean-Francois
Séjour de 3 nuits en janvier 2024
Réponse de Operations Manager le 9 janv. 2024
Dear Jean-Francois, Thank you for taking the time to share your positive review of the Residence Inn New York Manhattan/Times Square. We are delighted to know that you enjoyed your stay and loved the convenience of our location. We take pride in guests' satisfaction and are glad you had a pleasant stay. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Fatoumata CamaraOperations Manager
8/10 Bien
Mélanie
6 janv. 2024
Mélanie
Séjour de 4 nuits en janvier 2024
Réponse de Operations Manager le 9 janv. 2024
Dear Mélanie, Thank you for choosing the Residence Inn New York Manhattan/Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Fatoumata CamaraOperations Manager
8/10 Bien
Gregory
Voyage en famille
5 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Gregory
Séjour de 5 nuits en décembre 2023
Réponse de Operations Manager le 10 janv. 2024
Dear Gregory, Thank you for choosing the Residence Inn New York Manhattan/Times Square and sharing your review. We are glad you enjoyed most of your stay, and your kind words noting your satisfaction with our welcoming staff and excellent location are most appreciated. However, we apologize for any inconvenience caused by the maintenance issues you encountered. Your comments are invaluable, and we will share them with our team to enhance the overall guest experience. It was our pleasure to host your stay, and we look forward to your next visit.Fatoumata CamaraOperations Manager
8/10 Bien
François
Voyage en famille, Voyage en groupe, Voyage en couple
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
François
Séjour de 6 nuits en décembre 2023
Réponse de Operations Manager le 1 janv. 2024
Dear François, We appreciate you taking the time to leave your kind rating for Residence Inn New York Manhattan/Times Square. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Fatoumata CamaraOperations Manager
10/10 Excellent
Audrey
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Audrey
Séjour de 7 nuits en décembre 2023
Réponse de Operations Manager le 31 déc. 2023
Dear Audrey, We appreciate you taking the time to write a review about your stay with us at Residence Inn New York Manhattan/Times Square. It's great you enjoyed your stay and liked our excellent location, comfortable rooms, and fully equipped kitchen, making traveling easy. Every team member is committed to ensuring our guests have a wonderful stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Fatoumata CamaraOperations Manager
10/10 Excellent
Françoise Marie Thérèse Amelie Pierlot
Voyage en couple
13 nov. 2023
Les points forts : Équipements
Françoise Marie Thérèse Amelie Pierlot
Séjour de 8 nuits en novembre 2023
Réponse de Operations Manager le 14 nov. 2023
Dear Guest, Thank you for taking the time to review our property. We truly appreciate your business and are thrilled to know you enjoyed your stay with us. Our team works hard to make the Residence Inn New York Manhattan/Times Square the best property in the city, and having our efforts recognized is much appreciated! Thank you again for sharing your comments. We hope to have the opportunity to welcome you back soon. Fatoumata CamaraOperations Manager
8/10 Bien
Luce
Voyage en famille
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luce
Séjour de 4 nuits en août 2023
Réponse de Operations Manager le 5 sept. 2023
Dear Luce, Thank you for taking the time to post your review of Residence Inn New York Manhattan/Times Square. We were delighted to read our excellent location helped make your stay a great one. We look forward to another opportunity to be of service the next time you are in New York City. Fatoumata Camara Operations Manager
6/10 Satisfaisant
Sophie
Voyage en famille avec de jeunes enfants, Voyage en famille
29 août 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Sophie
Séjour de 3 nuits en août 2023
Réponse de Operations Manager le 29 août 2023
Dear Sophie, Thank you for staying with us. We do want to apologize for the difficulties with the elevator. We will address this appropriately to improve our guest experience. We certainly understand your frustration and are sorry for the inconvenience. We appreciate your patience, and we hope you will stay with us again for the revitalizing experience you deserve.Fatoumata Camara,Operations Manager
10/10 Excellent
Jérôme
16 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jérôme
Séjour de 8 nuits en août 2023
Réponse de Operations Manager le 17 août 2023
Dear Jerome, Thank you for choosing Residence Inn New York Manhattan/Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you again soon.Fatoumata CamaraOperations Manager
8/10 Bien
Frédéric Louis
Voyage en famille
6 août 2023
Les points forts : Propreté, personnel et service, équipements
Frédéric Louis
Séjour de 5 nuits en juillet 2023
Réponse de Operations Manager le 8 août 2023
Dear Mr. Louis, Thank you for your nice review and for letting us know that your vacation with your family at Residence Inn New York Manhattan/Times Square was a great one. We are delighted to know that we exceeded most of your expectations and that you especially enjoyed our convenient location and thoughtful hospitality. It was a pleasure having you as our guest, and we look forward to welcoming you all again soon.Fatoumata CamaraOperations Manager
8/10 Bien
MICHELE LYDIE
Voyage en famille
10 juin 2023
Les points forts : Propreté et personnel et service
MICHELE LYDIE
Séjour de 5 nuits en juin 2023
Réponse de Operations Manager le 13 juin 2023
Dear Ms. Lydie, Thank you for reviewing your stay with us at the Residence Inn, New York Manhattan/Times Square. We are delighted you had a pleasant visit and that our excellent customer service and the complimentary breakfast buffet was a highlight of your time with us. It was a pleasure hosting you, and please come back and revisit us soon! Fatoumata Camara,Operations Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
9 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
agréable et bien placé
Voyageur vérifié
Séjour de 4 nuits en mai 2023
Réponse de Operations Manager le 10 mai 2023
Dear Guest, Thank you for choosing to stay with us at Residence Inn New York Manhattan/Times Square. We are happy to know that you were pleased with our spacious and peaceful rooms. While we are glad your overall stay remained great, we regret your disappointment with our kitchenette. We will surely share your concerns with the appropriate individuals and appreciate your candid feedback. Thank you once more, we look forward to hosting you again on your next visit to New York.Fatoumata CamaraOperations Manager
10/10 Excellent
Valerie
Voyage en famille
11 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valerie
Séjour de 3 nuits en avril 2023
Réponse de Operations Manager le 13 avr. 2023
Dear Valerie, Thank you for writing a review of our property. We appreciate you mentioning our convenient location near various outstanding restaurants and shopping. It was a pleasure hosting you, and we look forward to seeing you again at the Residence Inn New York Manhattan/Times Square. Fatoumata Camara Operations Manager
8/10 Bien
Nicolas Pierre
Voyage en famille
26 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicolas Pierre
Séjour de 5 nuits en février 2023
Réponse de General Manager le 27 févr. 2023
Dear Nicolas, Thank you for taking the time to review our property. We truly appreciate your business and are thrilled to know you enjoyed your stay with us. Our team works hard to make the Residence Inn New York Manhattan/Times Square the best property in the city, and having our efforts recognized is much appreciated! Thank you again for sharing your kind rating. We hope to have the opportunity to welcome you back soon. Fatoumata Camara,Operations Manager
10/10 Excellent
Gaëlle
Voyage en famille
20 févr. 2023
Les points forts : Propreté, personnel et service, équipements
Gaëlle
Séjour de 6 nuits en février 2023
Réponse de Operations Manager le 21 févr. 2023
Dear Gaelle, Thank you for taking the time to review our property. We truly appreciate your business and are thrilled to know you enjoyed our convenient location and spacious accommodations. That said, we have also taken note of your additional comments and we will share them appropriately for our future modernization plans. We are grateful for your valuable feedback and we look forward to having the opportunity to welcome you back soon. Fatoumata Camara,Operations Manager
10/10 Excellent
FABIENNE
Voyage en famille
6 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FABIENNE
Réponse de Operations Manager le 8 janv. 2023
Dear Fabienne, Thank you for taking the time to review our property. We truly appreciate your business and are thrilled to know you enjoyed our well equipped rooms and convenient location. Our team works hard to make the Residence Inn New York Manhattan/Times Square the best property in the city, and having our efforts recognized is much appreciated. Thank you again for sharing your comments. We look forward to having the opportunity to welcome you back soon.Melissa Cantone,Operations Manager
8/10 Bien
jean-marie, St André Lez Lille
Voyage en famille
27 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jean-marie
Séjour de 7 nuits en décembre 2022
Réponse de Operations Manager le 29 déc. 2022
Dear Jean-Marie, Thank you for selecting the Residence Inn New York Manhattan/Times Square for your recent visit to New York City with your family. We believe that we are the perfect hotel for families with our contemporary suites, complete with a kitchen that includes a full-size refrigerator and separate areas to relax, dine and sleep. We are delighted that we could provide that at-home feeling for you and your family.Thank you again for your excellent review. We look forward to you revisiting us soon. Happy Holidays!Melissa Cantone Operations Manager
10/10 Excellent
besnik
Voyage en famille
15 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
besnik
Séjour de 10 nuits en juillet 2022
Réponse de Operations Manager le 16 août 2022
Dear Guest, thank you for taking the time to post this outstanding review. We were delighted to read that you enjoyed your stay at the Residence Inn New York Manhattan/Times Square and that our excellent location helped make your stay great. We look forward to another opportunity to be of service the next time you are in New York City.
Melissa Cantone
Operations Manager
6/10 Satisfaisant
PASCAL FRANCOIS
Voyage en couple
22 juil. 2022
Les points forts : Personnel et service
Les points faibles : Propreté
PASCAL FRANCOIS
Séjour de 16 nuits en juillet 2022
Réponse de Operations Manager le 23 juil. 2022
Dear Pascal, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for your concerns. Thank you for bringing this to our attention, and we hope you will give us another chance to provide you with the exceptional service you deserve in the near future. Melissa Cantone, Operations Manager
8/10 Bien
Michaelle Irénée
Voyage en famille
14 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michaelle Irénée
Séjour de 7 nuits en juillet 2022
Réponse de Operations Manager le 15 juil. 2022
Dear Michaelle, thank you for staying at the Residence Inn New York Manhattan/Times Square. We are happy that you enjoyed our location and hospitality. However, we sincerely apologize for the issue you had with the comfort of the sofa bed and the inconvenience this caused. Thank you again for your valuable feedback and for taking the time to post a review. We hope to have the opportunity to be of service to you the next time you are in New York City.
Melissa Cantone
Operations Manager
10/10 Excellent
Jonathan
Voyage en famille
27 juin 2022
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Bien mais …
Jonathan
Séjour de 8 nuits en juin 2022
Réponse de Operations Manager le 28 juin 2022
Dear Jonathan, we are glad you chose to stay at Residence Inn New York Manhattan/Times Square, We are happy you found our location to be perfect to explore our city, and that you loved the views from your room as well as the comfort of our beds. We appreciate your observations about the need to update and have taken note of the same as we plan any future enhancements. Thank you again for your valuable feedback, and we hope to welcome you back soon.
Melissa Cantone
Operations Manager
10/10 Excellent
Sylvie
Voyage en famille
9 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvie
Séjour de 3 nuits en juin 2022
Réponse de Operations Manager le 10 juin 2022
Dear Sylvie, thank you for choosing Residence Inn New York Manhattan/Times Square. We love getting feedback from our guests and truly appreciate your comments. It was beautiful to read about the high points of your stay and how much you enjoyed our varied complimentary breakfast. Thank you again, and we look forward to seeing you again soon.
Melissa Cantone
Operations Manager
8/10 Bien
AGNES MARIE
Voyage en famille
19 mai 2022
Les points forts : Propreté et personnel et service
AGNES MARIE
Séjour de 7 nuits en mai 2022
Réponse de Operations Manager le 12 juin 2022
Dear Agnes, thank you for taking the time out of your day to post a review. Although we were pleased to read that you loved your overall stay with us and that the location was perfect for your needs, we regret your disappointment with the breakfast on the weekend and in-room amenities. We will certainly follow up with our teams as we are committed to providing exceptional experiences to every guest. We truly appreciate your feedback and hope you will consider returning to our property on your next visit to the area.
Melissa Cantone
Operations Manager
10/10 Excellent
Lynn
Voyage en couple
10 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynn
Séjour de 3 nuits en mai 2022
Réponse de Operations Manager le 10 mai 2022
Dear Lynn, thank you for taking the time to post this generous review for fellow travelers. We appreciate the positive feedback and are happy you enjoyed your stay with us. Our entire staff works hard to meet and exceed all our guests' expectations, and reviews like yours make it all worthwhile. We appreciate your kind comments about how we are within walking distance of various wonderful restaurants and shops. The excitement of Times Square is just outside our door. Also, Broadway theaters and Madison Square Garden are only a short distance away, making it most convenient for our guests. Thank you for choosing us, and we look forward to you revisiting us here at the Residence Inn New York Manhattan/Times Square any time you are in New York City.
Melissa Cantone,
Operations Manager
10/10 Excellent
Fabien
Voyage en famille
8 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabien
Séjour de 6 nuits en avril 2022
Réponse de Operations Manager le 9 mai 2022
Dear Fabien, thank you for taking the time to review your stay at the Residence Inn New York Manhattan/Times Square. We are happy to know you loved our property and prime location, as well as the delicious breakfast we serve. It is also a pleasure to read you were satisfied with our contemporary suites, complete with a kitchen that includes a full-size refrigerator and separate areas to relax, dine, and sleep. Having said that, we regret your disappointment with the size of the double beds. We value your feedback and hope to see you again in the future.
Melissa Cantone,
Operations Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
5 mai 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Très bien situé
Voyageur vérifié
Séjour de 5 nuits en avril 2022
Réponse de General Manager le 6 mai 2022
Dear Guest, thank you for taking the time to post your online review. We were delighted to have you stay with us at the Residence Inn, New York Manhattan/Times Square. We were also happy to read how much you enjoyed your spacious suite with the spectacular view, as well as our complimentary hot breakfast buffet. We are further pleased that our location was ideal for your visit. Our goal is to exceed our guests' expectations and do our best to make sure that every guest feels right at home. We are glad you could enjoy your time with us and found our team accommodating. Thank you again for staying with us. Please come back and revisit us soon!
Melissa Cantone
Operations Manager
6/10 Satisfaisant
Valérie
Voyage en groupe
19 avr. 2022
Correct
Valérie
Séjour de 3 nuits en avril 2022
Réponse de Operations Manager le 24 avr. 2022
Dear Valérie, thank you for staying with us. We are glad you enjoyed our excellent location and convenient valet service. However, we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.
Melissa Cantone
Operations Manager
8/10 Bien
Christophe
Voyage en famille
11 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellente situation
Christophe
Séjour de 6 nuits en décembre 2021
Réponse de Operations Manager le 12 janv. 2022
Dear Christophe, thank you for taking the time to post this outstanding review. We were delighted to read that you enjoyed your stay at the Residence Inn New York Manhattan/Times Square and that our excellent location helped make your stay a great one! We were happy to read how much you enjoyed your spacious suite, as well as our complimentary breakfast buffet too. Furthermore, it is nice to know you liked our friendly staff. Thank you also for recommending us to fellow travelers, and we look forward to another opportunity to be of service the next time you are in New York City.
Melissa Cantone
Operations Manager
8/10 Bien
Michelle
Voyage en couple
7 janv. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 6 nuits en décembre 2021
Réponse de Operations Manager le 8 janv. 2022
Dear Michelle, thank you for your recent stay at the Residence Inn New York Manhattan/Times Square and for taking the time to review our hotel. We appreciate your comments about our convenient location, well-equipped kitchen, and complimentary breakfast buffet. It was a pleasure hosting you and we hope to have the opportunity to welcome you back soon.
Melissa Cantone
Operations Manager
6/10 Satisfaisant
François
Voyage en famille
2 nov. 2021
Les points forts : Propreté, personnel et service, équipements
François
Séjour de 6 nuits en octobre 2021
Réponse de Operations Manager le 3 nov. 2021
Dear Francois, thank you for taking the time to write the review. We are glad you had an overall pleasant stay and how much you enjoyed our exceptional service. However, we apologize for any disturbances the air conditioning unit in your room caused. Also, we regret that our breakfast did not meet your expectations. Furthermore, we appreciate you letting us know how you feel about our property as it helps us plan for upgrades and changes. We value your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.
Melissa Cantone,
Operations Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
1 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel emplacement et très bon hôtel
Voyageur vérifié
Séjour de 7 nuits en février 2020
Réponse de Senior Operations Manager le 2 mars 2020
Dear Guest, we were delighted to read that you enjoyed your stay at the Residence Inn New York Manhattan/Times Square and that our excellent location helped make your stay a great one. We were also happy to read how much you enjoyed our friendly service, as well as our complimentary breakfast buffet. We are excited to know you will return and looking forward to seeing you soon.
Sincerely,
Jorel Veras,
Senior Operations Manager