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Avis sur Loews Regency New York Hotel

5 out of 5
Loews Regency New York Hotel
540 Park Avenue, New York, NY

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 664 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 200 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 50 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 1006." "

9,4/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Eytan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel incroyable Service au top Équipe très compétente Un grand merci à toute l’équipe (Mme la manager, Victor, Javier et Oscar🙏)
Séjour de 9 nuits en décembre 2023
Réponse de Nadia Rodriguez le 9 janv. 2024
Dear Eytan,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

8/10 Bien

Jean-Christophe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The Hotel was really well situated, Central Park, 5th Avenue, Times Square and many more were accessible by walking. The bedding was really comfortable. The Hotel staff were amazing and had a quick response time. Only "bad" things about the hotel, are the excessive price of the breakfast and the very noisy rooms leading to the inner courtyard because of the air conditioner
Séjour de 7 nuits en août 2023
Réponse de Nadia Rodriguez le 19 août 2023
Dear John,Thank you for your high rating regarding your recent stay with us. We apologize for the noise you experienced; however, we are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

8/10 Bien

GERALDINE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Il semble que la remise de 67€ par chambre et par séjour ne m'ait pas été appliqué.
Séjour de 8 nuits en mai 2023
Réponse de Nadia Rodriguez le 6 juin 2023
Thank you for taking the time to share your feedback. We are pleased to know you enjoyed your overall stay with us. If you can provide me with your last name and dates of your stay, I will gladly look into your account to see if any credits were properly applied.

8/10 Bien

claude

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Le personnel est gentil et à l écoute ; Par contre le petit déjeuner est très mauvais avec vieux croissants
Séjour de 6 nuits en octobre 2021

10/10 Excellent

Mar, France

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon hôtel , personnel à l’écoute , bonne situation proche du métro
Séjour de 4 nuits en décembre 2019
Réponse de The Loews Regency New York team le 6 janv. 2020
We're so glad to know you enjoyed your stay. We hope to have the pleasure of welcoming you back in the near future!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mars 2019
Réponse de Patrick M. le 9 mai 2019
Thank you for taking the time to give us a review and your feedback. If there was a specific area that we missed meeting your expectations, please let us know in the future so that we can work on correcting any issues that your experienced.

8/10 Bien

raphael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Situation ideale
Bonnes prestations en général. Chauffage un peu limite et bruyant
Séjour de 6 nuits en janvier 2019
Réponse de John Maibach, Managing Director le 1 févr. 2019
Merci pour vos commentaires que nous partagerons avec l'équipe de direction. Nous espérons vous revoir.

8/10 Bien

francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bien
Hotel parfait pour NY. Confortable. Les chambres sont spacieuses et confortables. Le personnel tres gentil. Seul point negatif: la salle de bain pourrait etre refaite plus. Decoration de la salle de bain trop basique, toute blanche, pas de beaux materiaux. Pas en accord avec la chambre. Tout le reste etait tres bien.
Séjour de 4 nuits en février 2018
Réponse de Loews Regency Hotel le 8 mars 2018
Cher francois, Merci de rester avec nous. Nous apprécions vos commentaires! Nous avons hâte de vous voir bientôt. Cordialement, Loews Regency Hôtel

10/10 Excellent

Marla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is amazing area is wonderful
Séjour de 2 nuits en mai 2024

10/10 Excellent

ANA SOFIA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great option, just blocks away from Central Park.
Séjour de 4 nuits en février 2024

10/10 Excellent

Laura Gabriela

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Xxxxx
Séjour de 3 nuits en mai 2024

10/10 Excellent

jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff. Extremely helpful and courteous
Séjour de 3 nuits en mai 2024
Réponse de Nadia Rodriguez le 21 mai 2024
Dear Jeffrey,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Ali Okan

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The quality of service, has deteriorated considerably especially in front desk. The restaurant service was never good in this hotel, starting from the two lady hosts in the morning, waiters who are far from caring, absolutely indifferent and unhappy people waiters ( one time they brought me another food, something I did not order ). On the other hand, they have an impeccable house keeping service. The hotel, rooms, location all are very very good.
Séjour de 3 nuits en mars 2024
Réponse de Nadia Rodriguez le 21 mai 2024
Dear Ms. Okan,Thank you for taking the time to rate us regarding your recent stay. Your feedback is essential in our effort to improve our service standards. I apologize for the unsatisfactory experience you have had with us. While disappointing to read about the deteriorating service at the desk it is important for us to be aware. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Loews Regency New York!

10/10 Excellent

RODOLFO

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Excelente ubicación
Séjour de 5 nuits en avril 2024
Réponse de Nadia Rodriguez le 21 mai 2024
Dear Rodolfo,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

6/10 Satisfaisant

Marlene

Séjour de 4 nuits en mai 2024
Réponse de Nadia Rodriguez le 21 mai 2024
Dear Marlene,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Javier Echeandia

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente localización y el hotel es pequeño, eficiente y el personal es amable
Séjour de 1 nuit en avril 2024
Réponse de Nadia Rodriguez le 1 mai 2024
Dear Mr. Echeandia,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Joseph M.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en avril 2024
Réponse de Nadia Rodriguez le 1 mai 2024
Dear Joseph,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Kateryna

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is perfect. Personal is perfect
Séjour de 7 nuits en avril 2024
Réponse de Nadia Rodriguez le 26 avr. 2024
Dear Kateryna,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and freindly staff
Séjour de 2 nuits en avril 2024
Réponse de Nadia Rodriguez le 26 avr. 2024
Dear Steve,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Mary, SOUTHAMPTON

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient, nice size room.
Séjour de 1 nuit en avril 2024
Réponse de Nadia Rodriguez le 26 avr. 2024
Dear Mary,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

maria, Encino,

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and restful room - quiet and beautiful
Séjour de 1 nuit en avril 2024
Réponse de Nadia Rodriguez le 26 avr. 2024
Dear Maria,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Robert

Séjour de 5 nuits en avril 2024
Réponse de Nadia Rodriguez le 1 mai 2024
Dear Robert,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

6/10 Satisfaisant

Lana

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel itself was exceptional but check in was a beating. We booked two rooms, one wasn’t available until 6:30pm and the other until 9:30pm! We had to ask multiple times for updates and every time they would say “we will text you, it shouldn’t be that long”. Check in is 4pm and it took 5 1/2 hours to get the second room? They did upgrade one of the rooms which was nice but when you have one of your children and your mother with you, waiting until 9:30 is ridiculous and at that point you could care less about an upgrade.
Séjour de 3 nuits en avril 2024
Réponse de Nadia Rodriguez le 11 avr. 2024
Dear Lana,Thank you for your feedback regarding your recent stay with us. We are disappointed to hear that you had this unsatisfactory experience, this is not at all indicative to the service we strive to provide to our guest. Please do reach out to me directly and it would be my pleasure to make this right.

6/10 Satisfaisant

Marcos

Breakfast is bad and too expensive
Séjour de 6 nuits en mars 2024
Réponse de Front Office Management le 7 avr. 2024
Good day Mr. Marcos,Thank you very much for staying with us on your recent trip to New York City. It was our pleasure to be of service and we appreciate you taking the time to complete our guest satisfaction survey. Please rest assured that your comments and feedback will be passed on to the proper departments so your concerns may addressed.We look forward to welcoming you back in the near future.

10/10 Excellent

Monica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an amazing stay. The staff went out of their way to help us everyday. The hotel is quiet, safe, small, beautiful and clean. The location is excellent! Highly recommend!
Séjour de 6 nuits en mars 2024
Réponse de Front Office Management le 7 avr. 2024
Ms. Monica, Thank you very much for staying with us on your recent trip to New York City. It was our pleasure to be of service and we appreciate you taking the time to complete our guest satisfaction survey. We are thrilled to know that you enjoyed your stay with us and we will be sure to share your survey with the rest of our team.Thank you again and we hope to have the opportunity to welcome you back in the near future. If I may ever be of assistance, please feel free to connect with me at any time.

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Nadia Rodriguez le 26 avr. 2024
Dear Jacob,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

8/10 Bien

Cristiane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is excellent but I would not suggest a dbl room for 4 people. The beds are not queen, but full, and the bathroom is extremely small. Other than that everything was fine!
Séjour de 5 nuits en mars 2024
Réponse de Front Office Management le 7 avr. 2024
Good day Ms. Cristiane, Thank you very much for staying with us on your recent trip to New York City. It was our pleasure to be of service and we appreciate you taking the time to complete our guest satisfaction survey. We are thrilled to know that you enjoyed your stay with us and we will be sure to share your survey with the rest of our team.Thank you again and we hope to have the opportunity to welcome you back in the near future. If I may ever be of assistance, please feel free to connect with me at any time.

10/10 Excellent

Alan N.

Voyage en couple
Service was excellent We would definitely come back
Séjour de 2 nuits en mars 2024
Réponse de Nadia Rodriguez le 25 mars 2024
Dear Alan, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with the service and your overall experience. We look forward to welcoming you back again soon.

8/10 Bien

Annabel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large room and bathroom, very convenient, the staff all friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de Nadia Rodriguez le 25 mars 2024
Dear Annabel, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with our staff and your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Marla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great and everyone on staff goes out of their way to be helpful
Séjour de 2 nuits en mars 2024
Réponse de Nadia Rodriguez le 25 mars 2024
Dear Marla, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Alfred

Séjour de 1 nuit en mars 2024
Réponse de Front Office Management le 7 avr. 2024
Dear Mr. Alfred,Thank you very much for staying with us on your recent trip to New York City. It was our pleasure to be of service and we appreciate you taking the time to complete our guest satisfaction survey. We are thrilled to know that you enjoyed your stay with us and we will be sure to share your survey with the rest of our team.Thank you again and we hope to have the opportunity to welcome you back in the near future. If I may ever be of assistance, please feel free to connect with me at any time.

10/10 Excellent

Safra

Séjour de 1 nuit en mars 2024
Réponse de Front Office Management le 7 avr. 2024
Good day Ms. Safra,Thank you very much for staying with us on your recent trip to New York City. It was our pleasure to be of service and we appreciate you taking the time to complete our guest satisfaction survey. We are thrilled to know that you enjoyed your stay with us and we will be sure to share your survey with the rest of our team.Thank you again and we hope to have the opportunity to welcome you back in the near future. If I may ever be of assistance, please feel free to connect with me at any time.

10/10 Excellent

Pavel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place👍
Réponse de Nadia Rodriguez le 7 mars 2024
Dear Pavel,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

6/10 Satisfaisant

Eugene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Our room was rundown especially the bathroom. It wasn't worth $600 per night.
Séjour de 1 nuit en mars 2024
Réponse de Nadia Rodriguez le 7 mars 2024
Dear Eugene,Thank you for taking the time to share your feedback regarding your recent stay with us. It is disappointing to know you were not pleased with your overall experience and quality of your room. Hopefully we have an opportunity to welcoming you back and providing you with the experience you have every right to receive from us.

8/10 Bien

Christina, Brookline

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The stay was fine, overall. The staff who checked me in didn’t even look at me (or my ID), and seemed preoccupied. He mumbled something and basically threw me the key card, so that was not a great first impression. The lobby is clean and functional, and the restaurant is over-priced but had good staff and a welcoming vibe. Recommended overall for the location and convenience, and the room was quiet.
Séjour de 2 nuits en février 2024
Réponse de Nadia Rodriguez le 7 mars 2024
Dear Cristina,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. However, we are concerned to read about your experience upon check-in. I would like the opportunity to discuss this matter in further detail which would help us ensure this matter is properly addressed. I look forward to hearing from you.

10/10 Excellent

Gregg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best location and value.
Séjour de 3 nuits en février 2024
Réponse de Nadia Rodriguez le 7 mars 2024
Dear Gregg,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Hannah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
staff was great and accommodating. Place was clean, well run. Would definitely come back here!
Séjour de 1 nuit en février 2024
Réponse de Nadia Rodriguez le 28 févr. 2024
Dear Hannah,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

varuzhan

Séjour de 2 nuits en février 2024
Réponse de Nadia Rodriguez le 28 févr. 2024
Dear Varuzhan,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

8/10 Bien

Judy

Séjour de 3 nuits en février 2024
Réponse de Nadia Rodriguez le 27 févr. 2024
Dear Judy,Thank you for your rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

hsuan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was wonderful to be back there after 5 yrs
Séjour de 13 nuits en décembre 2023
Réponse de Nadia Rodriguez le 27 févr. 2024
Dear Hsuan,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very high end hotel and clean and comfortable. Great bathroom and water pressure, and very functional and comfortable desk. Extremely convenient location. Will stay again and highly recommend it to friends, family and colleagues.
Séjour de 1 nuit en février 2024
Réponse de Nadia Rodriguez le 28 févr. 2024
Dear Kelly,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

8/10 Bien

yoav

Séjour de 2 nuits en février 2024
Réponse de Nadia Rodriguez le 25 mars 2024
Dear Yoav, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de JerryO le 13 févr. 2024
Dear Cynthia,Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Regency New York soon! All The Best,Jerry O'BrienDirector of Front Officejerry.obrien@loewshotels.com

10/10 Excellent

Austin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Nadia Rodriguez le 19 févr. 2024
Dear Austin,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Nadia Rodriguez le 5 févr. 2024
Dear Valued Guest,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Nadia Rodriguez le 25 mars 2024
Dear Robert, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Nadia Rodriguez le 25 mars 2024
Dear Mark, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

8/10 Bien

Elisabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 11 nuits en janvier 2024
Réponse de Nadia Rodriguez le 5 févr. 2024
Dear Elisabeth,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

Oliver

Séjour de 3 nuits en janvier 2024
Réponse de Nadia Rodriguez le 25 mars 2024
Dear Oliver, Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.

10/10 Excellent

silvia, Miami

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is in a great location. The staff are very pleasant and nice. I will definitely be back
Séjour de 3 nuits en janvier 2024
Réponse de Nadia Rodriguez le 8 févr. 2024
Dear Silvia,Thank you for your high rating regarding your recent stay with us. We are delighted to know you were pleased with your overall experience. We look forward to welcoming you back again soon.