Avis sur Courtyard by Marriott New York Manhattan/Times Square
Courtyard by Marriott New York Manhattan/Times Square
114 W 40th St, New York, NY
Avis
8,6
Excellent
8,8/10
Propreté
9,0/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
15 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Senior Operations Manager le 15 avr. 2024
Dear Muriel, Thank you for sharing your feedback about your recent stay with us. We are delighted that you found our staff to be pleasant and caring, and we appreciate your kind words about our location near restaurants, parks, and Broadway. However, we apologize for any inconvenience caused by the room size and bedding arrangements not fully meeting your needs. Your feedback is important to us, and we will use it to continue improving our accommodations and services for our guests. Thank you for choosing to stay with us, and we hope to welcome you back for a much more pleasant visit soon!Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Jean francois
Voyage en famille
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean francois
Séjour de 3 nuits en mars 2024
Réponse de Senior Operations Manager le 5 mars 2024
Dear Jean francois, Thank you for sharing your comments with fellow travelers regarding your time at Courtyard New York Manhattan/Times Square. We appreciate your kind words about our dedicated staff and your helpful note on the parking area. Your understanding of the room size and acknowledging their cleanliness despite being a bit dated is valuable. We're thrilled to be part of your New York experience and look forward to welcoming you back for more memorable moments.Sincerely,Jessenia Rodriguez Senior Operations Manager
2/10 Horrible
melanie
5 mars 2024
melanie
Séjour de 4 nuits en février 2024
Réponse de Senior Operations Manager le 25 mars 2024
Dear melanie, Thank you for taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced during your stay. We wish we could have had the opportunity to address your concerns while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Isabelle
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Isabelle
Séjour de 1 nuit en mars 2024
Réponse de Senior Operations Manager le 4 mars 2024
Dear Isabelle, Thank you for the excellent rating for Courtyard New York Manhattan/Times Square! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
sebastien
Voyage en couple
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sebastien
Séjour de 2 nuits en février 2024
Réponse de Senior Operations Manager le 4 févr. 2024
Dear sebastien, Thank you for choosing Courtyard New York Manhattan/Times Square and for your recent visit. We appreciate your excellent feedback and are happy to read you enjoyed your stay with us. Our team works hard to exceed our guests' expectations and ensure a relaxing experience in comfortable, clean accommodations, so it's great to know our efforts have paid off. Reviews like yours make it all worthwhile. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Jessenia Rodriguez Senior Operations Manager
8/10 Bien
Melissa
Voyage en famille avec de jeunes enfants
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 2 nuits en janvier 2024
Réponse de Senior Operations Manager le 10 janv. 2024
Dear Melissa, Thank you for sharing this valuable information about the parking situation at the hotel. Clear communication and guidance on parking arrangements can significantly enhance the overall guest experience, and your advice about obtaining a hotel sticker for parking payment is helpful for future guests. Thank you for choosing the Courtyard New York Manhattan/Times Square; we look forward to your next visit.Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Daisy
Voyage en famille
12 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daisy
Séjour de 7 nuits en juillet 2023
Réponse de Senior Operations Manager le 13 juil. 2023
Dear Daisy, Thank you for writing such a lovely review about your recent stay at the Courtyard New York Manhattan/Times Square. We are pleased that you enjoyed our great property and our staff's exceptional service. Your wonderful comments will be shared with our team! We are also happy our location was perfect for your needs. We appreciate you choosing our hotel for your visit to New York City and look forward to welcoming you back soon. Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Marc
30 juin 2023
Marc
Séjour de 3 nuits en juin 2023
Réponse de Senior Operations Manager le 23 juil. 2023
Dear Marc, Thank you for choosing the Courtyard New York Manhattan/Times Square and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager
4/10 Médiocre
paule
17 mars 2023
paule
Séjour de 1 nuit en mars 2023
Réponse de Senior Operations Manager le 7 avr. 2023
Dear Paule,Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Sincerely,Jessenia Rodriguez Senior Operations Manager
4/10 Médiocre
Bernard
Voyage en famille
18 avr. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel à éviter..
Bernard
Séjour de 5 nuits en avril 2022
Réponse de General Manager le 19 avr. 2022
Dear Bernard, thank you for sharing your review. Please accept our apologies for the issues that inconvenienced your stay. We strive to offer quality service to our guests; therefore, we are disappointed that we did not meet these expectations during your visit. Your comments will be shared with our team as we continually strive to improve our guest experience. We hope you will return and allow us to show you the hospitality we are known for providing.
Sincerely,
Jessenia Rodriguez
Senior Operations Manager
4/10 Médiocre
Voyageur vérifié
9 avr. 2022
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Décevant.
Voyageur vérifié
Séjour de 5 nuits en avril 2022
Réponse de General Manager le 10 avr. 2022
Dear Guest, thank you for your valued feedback. We are disappointed that our accommodations did not meet your expectations during your stay. Your comments will be shared with appropriate teams as we continually strive to improve our guest experience. Please know that we have several room options for your next visit for you to choose from. That said, we are pleased to read that you found our service to be exceptional and that our location was ideal for your NYC visit. We hope you will return and allow us to provide the flawless stay you deserve.
Sincerely,
Jessenia Rodriguez
Senior Operations Manager
6/10 Satisfaisant
Gilles
Voyage d’affaires
22 nov. 2021
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gilles
Séjour de 4 nuits en novembre 2021
Réponse de Senior Operations Manager le 23 nov. 2021
Dear Gilles, thank you for taking the time to review your stay with us. We were pleased to read that you enjoyed your overall stay. We have taken note of your observations and will be sharing this feedback with the appropriate individuals so we can improve going forward. We appreciate you being our guest and hope to have another opportunity to welcome you back soon.
Sincerely,
Jessenia Rodriguez
Senior Operations Manager
8/10 Bien
Maxime, Montreal
Voyage en couple
5 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maxime
Séjour de 2 nuits en janvier 2020
Réponse de Customer Service le 5 janv. 2020
Thank you for the great review, Maxime!
We're thrilled to hear that you had a great stay at Courtyard New York Manhattan/Times Square South! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you.
Have a fantastic day!
Jorel Veras
Senior Operations Manager
8/10 Bien
Malek
17 nov. 2019
Malek
Séjour de 7 nuits en novembre 2019
8/10 Bien
Bertrand, Paris
Voyage en couple
11 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bertrand
Séjour de 7 nuits en septembre 2019
8/10 Bien
Voyageur vérifié
10 août 2019
Voyageur vérifié
Séjour de 6 nuits en août 2019
Réponse de Customer Service le 11 août 2019
Thank you for the feedback.
We appreciate you taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us overall. Please don't hesitate to tell us what we can do next time to make your stay a 5/5 experience. Thank you.
Coral Castillo
Front Office Manager
6/10 Satisfaisant
david
29 avr. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Avis mitigé
david
Séjour de 8 nuits en avril 2019
Réponse de Operations Manager le 2 mai 2019
Dear David, thank you for taking the time to write a review. We sincerely apologize for not being able to accommodate you with the room of your choice during your visit to the city and the inconveniences you had to encounter. Our number one priority is making sure you receive outstanding service from our team, so we are sorry for disappointing you. We appreciate your feedback, and if you plan to visit New York in the future, we hope to have another opportunity to serve you at our hotel.
Jessenia Rodriguez,
Operations Manager
8/10 Bien
Carole
22 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Carole
Séjour de 3 nuits en février 2019
Réponse de Operations Manager le 22 févr. 2019
Dear Carole, thank you for rating your pleasant experience at the Courtyard by Marriott New York Manhattan/Times Square. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Jessenia Rodriguez, Operations Manager
8/10 Bien
Voyageur vérifié
6 janv. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2019
Réponse de Operations Manager le 7 janv. 2019
Dear Guest, thank you for selecting the Courtyard New York Manhattan/Times Square for your recent visit to Big Apple. We are thrilled that you loved our terrific location as well as our comfortable accommodations. We are working with our team to make sure we are more consistent in our service levels. We appreciate you being our guest and hope to have another opportunity to welcome you back soon.
Jessenia Rodriguez,
Operations Manager
10/10 Excellent
Voyageur vérifié
3 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 6 nuits en décembre 2018
Réponse de Operations Manager le 4 janv. 2019
Dear Guest, thank you for sharing your wonderful experience at the Courtyard New York Manhattan/Times Square. We are thrilled to know that you had a great stay and were pleased with our dynamic location along with our comfortable accommodation. We appreciate you choosing our hotel for your visit to New York City and look forward to welcoming you back soon.
Jessenia Rodriguez,
Operations Manager
8/10 Bien
Annie
14 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellente situation
Annie
Séjour de 8 nuits en mai 2018
Réponse de Operations Manager le 14 mai 2018
Dear Annie, thanks for taking the time to review your stay at the Courtyard New York Manhattan/Times Square. We are pleased to read how much you enjoyed your stay, specifically due to the great service provided by our staff. We will definitely share your compliments with Melvin. We look forward to welcoming you back soon.
Jessenia Rodriguez,
Operations Manager
8/10 Bien
Vincent
13 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vincent
Réponse de Operations Manager le 15 mai 2018
Dear Vincent, thank you for your comments regarding your stay at the Courtyard New York Manhattan/Times Square. It’s a pleasure knowing you loved many aspects of our hotel, especially our location and facilities. We look forward to welcoming you back soon.
Jessenia Rodriguez,
Operations Manager
8/10 Bien
Joelle
11 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joelle
Séjour de 5 nuits en décembre 2017
Réponse de Operations Manager le 17 janv. 2018
Dear Joelle, thank you for your wonderful comments regarding your stay at the Courtyard New York Manhattan/Times Square. We understand what travelers like you expect: a clean hotel with exceptional, friendly service so we are excited that we continue to meet your expectations. We look forward to seeing you again soon!
Jessenia Rodriguez,
Operations Manager
10/10 Excellent
Annie
30 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J'ai adoré!!!
Annie
Séjour de 2 nuits en octobre 2017
Réponse de James le 1 nov. 2017
Dear Annie, it was a pleasure having you as our guest at the Courtyard New York Manhattan/Times Square. We are delighted to know our location worked well for your needs and that your spotless room, as well as the service provided by our courteous associates, added to your exceptional stay. We look forward to welcoming you again on your future trip.
Jessenia Rodriguez,
Operations Manager
10/10 Excellent
Maria Alejandra
Voyage en groupe
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria Alejandra
Séjour de 3 nuits en mai 2024
8/10 Bien
Paul
26 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Paul
Séjour de 4 nuits en mai 2024
10/10 Excellent
Susana
Voyage en famille, Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susana
Séjour de 1 nuit en mai 2024
Réponse de Senior Operations Manager le 25 mai 2024
Dear Susana, Thank you for your glowing review! We're thrilled to read that you had a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and well-cared for are our top priorities, and we're delighted that our team exceeded your expectations. Your satisfaction is our greatest reward, and we can't wait to welcome you back to Courtyard New York Manhattan/Times Square for another enjoyable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Phuong, Houston
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Phuong
Séjour de 7 nuits en mai 2024
Réponse de Senior Operations Manager le 23 mai 2024
Dear Phuong, We appreciate you taking the time to leave your generous rating regarding your recent visit to Courtyard New York Manhattan/Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Jessenia Rodriguez Senior Operations Manager
8/10 Bien
Deborah
Voyage en famille
21 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en février 2024
Réponse de Senior Operations Manager le 22 mai 2024
Dear Deborah, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences that were not addressed. We appreciate our guests' valuable feedback as we continually strive to grow and improve our guests' experience. It was a pleasure hosting your visit, and we look forward to seeing you again at Courtyard New York Manhattan/Times Square. Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Arnold
Voyage en couple
19 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Arnold
Séjour de 3 nuits en mai 2024
Réponse de Senior Operations Manager le 20 mai 2024
Dear Arnold, Thank you for your glowing review! We are delighted to read that you had such a wonderful experience, from the comfort of your room to your interactions with our excellent team. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're thrilled that you have already decided to stay with us again. We look forward to welcoming you back to Courtyard New York Manhattan/Times Square for another memorable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Richard
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en mai 2024
Réponse de Senior Operations Manager le 20 mai 2024
Dear Richard, We are flattered by your generous review of Courtyard New York Manhattan/Times Square. It is very kind of you to recognize our devoted staff for their hospitable service, and we'll share your compliments with our team to let them know their efforts are appreciated. Reviews like yours make our efforts worthwhile, and we would be honored to welcome you back for another fantastic stay.Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Juilette
Voyage en famille
17 mai 2024
Les points forts : Propreté et personnel et service
Juilette
Séjour de 4 nuits en mai 2024
Réponse de Senior Operations Manager le 24 mai 2024
Dear Juilette, Thank you for choosing Courtyard New York Manhattan/Times Square and taking the time to post a review. We're delighted you enjoyed everything about your stay and loved the convenience of being close to Times Square. It's also great to know our clean hotel and pleasant staff contributed to your overall satisfaction. Reviews like yours make our efforts worthwhile, and we would be honored to welcome you back for another fantastic stay.Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Regla Ismaray
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Regla Ismaray
Séjour de 3 nuits en mai 2024
Réponse de Senior Operations Manager le 16 mai 2024
Dear Regla Ismaray, We're thrilled to read that you found Courtyard New York Manhattan/Times Square to be the perfect spot for being near the heart of the city! It's heartening to know that you enjoyed the environment and experienced attentive and polite service from our staff. We take pride in providing a clean and welcoming atmosphere, so it's great to know our efforts have paid off. It was a pleasure having you as our guest, and we hope to see you again.Sincerely,Jessenia Rodriguez Senior Operations Manager
8/10 Bien
Corina
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements
Corina
Séjour de 2 nuits en mai 2024
Réponse de Senior Operations Manager le 14 mai 2024
Dear Corina, Thank you for choosing Courtyard New York Manhattan/Times Square and sharing your experience. We're delighted to read that you found our hotel's location convenient for your stay. Your feedback regarding the washroom faucet and the room view is appreciated, and we'll be sure to give that careful thought as we continue to improve our accommodations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager
8/10 Bien
Alexandre
5 mai 2024
Les points forts : Propreté et personnel et service
Alexandre
Séjour de 4 nuits en mai 2024
Réponse de Senior Operations Manager le 6 mai 2024
Dear Alexandre, We are incredibly pleased you enjoyed your stay at Courtyard New York Manhattan/Times Square, and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Manhattan.Sincerely,Jessenia RodriguezSenior Operations Manager
10/10 Excellent
Marcela
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marcela
Séjour de 5 nuits en avril 2024
Réponse de Senior Operations Manager le 3 mai 2024
Dear Marcela, Thank you for choosing Courtyard New York Manhattan/Times Square and taking the time to leave your outstanding feedback. We are glad that everything went well during your time with us and that our comfortable rooms made for a memorable experience! We hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Jessenia RodriguezSenior Operations Manager
8/10 Bien
LILIANA
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LILIANA
Séjour de 4 nuits en avril 2024
Réponse de Senior Operations Manager le 4 mai 2024
Dear Liliana, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for another great visit.Sincerely,Jessenia RodriguezSenior Operations Manager
8/10 Bien
mandi
1 mai 2024
Les points forts : Propreté et personnel et service
mandi
Séjour de 4 nuits en avril 2024
Réponse de Senior Operations Manager le 1 mai 2024
Dear Mandi, It is always a pleasure to have our associates recognized, and we are pleased that our great location was perfect for your visit. We are grateful for each of your comments, including those about the updating of our property, as we continually strive to improve our guest experience. Thank you for staying at Courtyard New York Manhattan/Times Square and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to Manhattan. Sincerely,Jessenia RodriguezSenior Operations Manager
10/10 Excellent
Michael
Voyage en famille
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en avril 2024
Réponse de Senior Operations Manager le 1 mai 2024
Dear Michael, We are incredibly pleased you enjoyed your stay at Courtyard New York Manhattan/Times Square. It is lovely to know that your interactions with our staff have been so exceptional. It is important that all of our guests enjoy a comfortable and carefree stay. Thank you for recommending us to future guests, and we hope to see you again soon.Sincerely,Jessenia RodriguezSenior Operations Manager
10/10 Excellent
Brooke
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brooke
Séjour de 3 nuits en avril 2024
Réponse de Senior Operations Manager le 29 avr. 2024
Dear Brooke, Thank you for sharing your wonderful experience at the Courtyard New York Manhattan/Times Square during your recent stay. We take pride in the genuine hospitality and level of service provided by our associates. It always brings us joy to see their efforts recognized and when guests share how welcome they felt during their stay. Reviews like yours reinforce the high standards we aim to meet for every guest. We appreciate you visiting our hotel and hope to welcome you again the next time that you are in New York. Sincerely,Jessenia Rodriguez Senior Operations Manager
6/10 Satisfaisant
Christina
Voyage en famille avec de jeunes enfants
27 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Christina
Séjour de 1 nuit en avril 2024
Réponse de Senior Operations Manager le 29 avr. 2024
Dear Christina, Thank you for taking the time to share your feedback with us. We always aim to provide every guest with the excellent experience expected of us; however, we are sorry for not meeting your expectations regarding the size of the room. Apart from this, we hope the rest of your stay was pleasant, and we hope to welcome you back.Sincerely,Jessenia Rodriguez Senior Operations Manager
6/10 Satisfaisant
Lilian
24 avr. 2024
Les points forts : Personnel et service
Lilian
Séjour de 2 nuits en avril 2024
Réponse de Senior Operations Manager le 26 avr. 2024
Dear Lilian, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Dolores
Voyage en groupe
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dolores
Séjour de 1 nuit en avril 2024
Réponse de Senior Operations Manager le 25 avr. 2024
Dear Dolores, We are flattered by your generous review. It is very kind of you to recognize our devoted staff for their hospitable service. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. Thank you for choosing Courtyard New York Manhattan/Times Square; we look forward to your next visit.Sincerely,Jessenia Rodriguez Senior Operations Manager
6/10 Satisfaisant
Saiid
Voyage en famille
21 avr. 2024
Les points faibles : Équipements
Saiid
Séjour de 1 nuit en avril 2024
Réponse de Senior Operations Manager le 21 avr. 2024
Dear Saiid, Thank you for staying with us and reviewing your experience. We never intend to disappoint; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Bridget
18 avr. 2024
Bridget
Séjour de 4 nuits en mars 2024
Réponse de Senior Operations Manager le 8 mai 2024
Dear Bridget, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager
8/10 Bien
Nafis, Winchester
17 avr. 2024
Nafis
Séjour de 2 nuits en avril 2024
Réponse de Senior Operations Manager le 8 mai 2024
Dear Nafis, Thank you for choosing Courtyard New York Manhattan/Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Jessenia Rodriguez Senior Operations Manager
8/10 Bien
Nancy
16 avr. 2024
Nancy
Séjour de 3 nuits en avril 2024
Réponse de Senior Operations Manager le 7 mai 2024
Dear Nancy, Thank you for staying with us! We are pleased to receive your generous rating for Courtyard New York Manhattan/Times Square. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Jessenia RodriguezSenior Operations Manager
10/10 Excellent
Lorne
16 avr. 2024
Lorne
Séjour de 2 nuits en avril 2024
Réponse de Senior Operations Manager le 18 avr. 2024
Dear Lorne, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager
10/10 Excellent
Greg
16 avr. 2024
Greg
Séjour de 1 nuit en avril 2024
Réponse de Senior Operations Manager le 7 mai 2024
Dear Greg, We appreciate you choosing Courtyard New York Manhattan/Times Square and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. Thank you for being our guest. We look forward to your next visit!Sincerely,Jessenia RodriguezSenior Operations Manager
10/10 Excellent
Isaac
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isaac
Séjour de 1 nuit en avril 2024
Réponse de Senior Operations Manager le 11 avr. 2024
Dear Isaac, Thank you for choosing Courtyard New York Manhattan/Times Square and for your excellent review. We are glad to know that our hotel was suitable for your short stay. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Jessenia Rodriguez Senior Operations Manager