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Avis sur Motel 6 Slidell, LA - New Orleans

2 out of 5
Motel 6 Slidell, LA - New Orleans
136 Taos St, Slidell, LA

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 221 avis sur 999." "
Note des voyageurs de 8 (Bien), d’après 271 avis sur 999." "
Note des voyageurs de 6 (Satisfaisant), d’après 194 avis sur 999." "
Note des voyageurs de 4 (Médiocre), d’après 117 avis sur 999." "
Note des voyageurs de 2 (Horrible), d’après 196 avis sur 999." "

6,8/10

Propreté

7,2/10

Personnel et service

5,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Yves

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2022

6/10 Satisfaisant

guy

Séjour de 1 nuit en janvier 2022

4/10 Médiocre

Aurélie

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Complètement déçus et insatisfaits...
Que dire ? Lors de notre réservation, nous avions demandé une chambre non fumeur, avec réfrigérateur. A notre arrivée, il nous est annoncé qu'il ne reste que des chambres fumeurs. Devant notre mécontentement, une chambre non fumeur nous est proposé mais sans réfrigérateur. Nous faisons état de notre désappointement, nous avions fait notre réservation plusieurs mois en avance et le jour même, il ne sont pas capable de proposer la prestation demandées. Surtout que lors de notre réservation, nous avions réservé la chambre pour un tarif de 130$ alors que le jour même le prix était de 80$. à ce prix là nous nous serions à ce que nous avons trouvé... Une chambre basique, avec une flaque d'eau dans l'entrée, des trous de cigarettes sur le couvre-lit, une porte de chambre branlante. Bref, finalement, ils nous avaient vraisemblablement trouvé une chambre en attente de travaux... mais relativement propre... Toutefois, je tiens à souligner les efforts des personnes de l'accueil qui ont fait ce qu'elles ont pu pour trouver une chambre correspondant à nos attentes. Concernant l'environnement, forcément à 80$ l'offre de dernière minute pour remplir l'hôtel, nos voisins étaient des jeunes, cinq dans une même chambre et d'autres étaient tout sauf discret... Au prix que nous avons payé, soit 50$ de plus que les autres, nous aurions souhaité autre chose comme prestation...Et même pas de petit déjeuner Bref très déçus.
Séjour de 1 nuit en juillet 2019
Réponse de GM le 4 nov. 2019
Thank you for staying with Motel6. We are sorry for your inconvenience, we will work hard to fix the issues you experienced. Thank you for letting us know

6/10 Satisfaisant

Francois

Les points forts : Infrastructures et conditions de l’hébergement
beaucoup trop pres de l'autoroute attends les camions lours la nuit, mais avons apprécié le confort de la chambre

6/10 Satisfaisant

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You have to bring your shampoo conditioner and body lotion
Séjour de 5 nuits en avril 2024
Réponse de Sophia CSR le 9 mai 2024
Hi David,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the lack of provided amenities. Your comments are important, and we will consider them as we strive to enhance our guest experience. If there's anything else we can do to improve your stay, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back for a more comfortable stay in the future.

8/10 Bien

cassondra

Les points forts : Propreté et personnel et service
Great staff!
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 7 mai 2024
Hi Cassondra,Thank you for your kind words about our staff. We take pride in providing exceptional service to our guests. Your feedback is appreciated, and we look forward to serving you again in the future.

10/10 Excellent

cassondra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place nice people cheap prices great room
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 6 mai 2024
Hi Cassondra,Thank you for your kind words. We're pleased to hear that you had a positive experience during your stay. Providing excellent service and comfortable accommodations at affordable rates is our goal. Hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

4/10 Médiocre

Jamie

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
The wifi wasn’t working in the room I was in. Small rooms, bare minimum amenities.
Réponse de Sophia CSR le 3 mai 2024
Hi Jamie,We apologize for the inconvenience you experienced with the Wi-Fi during your stay and for any discomfort caused by the size of the rooms and the amenities provided. Your feedback is important to us, and we will address the Wi-Fi issue with our technical team to ensure reliable connectivity for all guests. We understand the importance of offering comfortable accommodations and will consider your comments for future improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.

2/10 Horrible

Tyrah

Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Tyrah,We are sad to see this 1-star rating. Our team never wants our guests to have such a kind of experience. Please share your issues in detail and give us another chance to improve our services.

10/10 Excellent

David Ernesto

Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 5 mai 2024
Hi David,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

2/10 Horrible

Cassita

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff gave us wrong keys and she was rude acted like it's inconvenience to help paying customers, noise for whole night and facilities was dirty.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 28 mars 2024
Hi Cassita,Thank you for bringing these matters to our attention. We apologize for the inconvenience and discomfort you experienced during your stay. Providing exceptional service and maintaining cleanliness is paramount to us, and we regret that we fell short of your expectations. We're taking your feedback seriously and will address these issues promptly with our staff and housekeeping team to prevent recurrence. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.

4/10 Médiocre

Qaneisha

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
No microwave or refrigerator in the room if it’s just u then that’s the best part
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,We appreciate your feedback. While we understand that some guests prefer the simplicity of a room without a microwave or refrigerator, we also recognize the convenience these amenities offer. Your comments help us understand the preferences of our guests, and we'll take them into consideration as we strive to improve our accommodations. Thank you for sharing your perspective with us.

8/10 Bien

Breanne, Cibolo

Les points forts : Personnel et service
Hotel was perfect to sleep in. Hopefully when I come during the summer the pool is clean so we can utilize it.
Séjour de 3 nuits en février 2024
Réponse de paula le 26 févr. 2024
Thank you, for taking time out of your busy day to complete the survey. We are working on the pool issues as we speak.Thanks again,Paula GM

2/10 Horrible

Y.N.O

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de paula le 26 févr. 2024
Thanks for responding but it would help us more to know were we need to improve for the next guest. Thanks again,Paula GM

8/10 Bien

Shechaniah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean
Séjour de 1 nuit en février 2024
Réponse de paula le 20 févr. 2024
Thank you for taking time out of your busy schedule to completing survey.Thanks,Paula GM

10/10 Excellent

Domonica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved my stay
Splendid customer service, very clean room spacious , quiet area, by a lot of food & shops
Séjour de 2 nuits en février 2024
Réponse de Paula le 20 févr. 2024
Thank you for taking time out of your busy schedule to complete the survey. Thanks,Paula GM

8/10 Bien

Jeffrey

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good and clean for the cost.
The motel staff were extremely friendly and helpful. This was greatly appreciated at check-in after driving for eight hours. The motel property was clean and well lit. It was a stop over trip as we were driving from Georgia to Texas. It was Mardi Gras so it was full. The pool was not clean but it was off season. The room was clean and the beds were comfortable. Our room power outlets did not work so we could not watch tv or power our devices. We plugged them in the bathroom to charge. We only dropped our bags then left so we didn't notice until we returned late at night from New Orleans. We were just there to sleep really. it was what we needed for a one night stay.
Séjour de 1 nuit en février 2024
Réponse de paula le 20 févr. 2024
Thank you for taking time out of your busy day to complete.Thanks,Paula GM

8/10 Bien

Drew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de paula le 20 févr. 2024
Thank you for taking time out of your busy day to complete the survey.Thanks,Paula GM

10/10 Excellent

Dynal

Voyage en famille, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Love this location very nice and clean
Séjour de 3 nuits en février 2024
Réponse de paula le 20 févr. 2024
Thank you for taking time out of your busy schedule to complete the survey.Thanks,Paula GM

4/10 Médiocre

Kathy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No frills/no expectations
Old establishment with zero amenities - no hair dryer, no shower products, towels were threadbare… We were not expecting much, just needed a safe place to sleep in the area. The bed was comfy and overall we felt safe. Made the best of the adventure.
Séjour de 3 nuits en février 2024
Réponse de paula le 19 févr. 2024
Thank you for taking time out of your busy to complete your survey. This property does not have some of the amenities that you listed above. Thanks,Paula GM

8/10 Bien

Ashlea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Very friendly staff greeted me upon arrival. The room was clean and the bed was comfortable - great bang for your buck. They didn't have shampoo/conditioner, which was a little inconvenient but otherwise no concerns! :)
Séjour de 1 nuit en février 2024
Réponse de paula le 19 févr. 2024
Thank you for taking time out of your busy schedule to complete the survey. This property does not provide the amenities you listed above.Thanks,Paula GM

6/10 Satisfaisant

Paul

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Very little water pressure
Very little water pressure. Hot water took a long time to get hot.
Séjour de 1 nuit en février 2024
Réponse de paula le 16 févr. 2024
We are checking into it because they are tank less heater.Thanks,Paula

2/10 Horrible

A Remy

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Paula le 16 févr. 2024
Please give me some details as what was the problem while you were here. I be gladly to look into thanks.Paula GM

2/10 Horrible

Nickolas

Séjour de 3 nuits en février 2024
Réponse de paula le 14 févr. 2024
Good morning, can I ask what was wrong so I can research. Thanks,Paula GM

10/10 Excellent

Shawn

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en février 2024
Réponse de Paula le 13 févr. 2024
Thank you for taking time out of your busy day to complete survey.Thanks,Paula GM

10/10 Excellent

Danvis

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location
Séjour de 1 nuit en janvier 2024
Réponse de paula le 30 janv. 2024
Thanks you for taking time out your busy day o complete the survey. This tool is used in training.Thanks Again,Paula GM

2/10 Horrible

Anissa

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Paula le 15 janv. 2024
There was a problem we could not communication with Anissa only spoke Spanish. Anissa needed a cab but the Parish cab company has you down load a app then book your cab. She told the GM she don't have a phone when she did so we could not set her up with a cab. Also while seating in the lobby she said your mon, dad, sister and brother are stupid. I ask her to please leave the lobby.Paula GM

10/10 Excellent

Veronica

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Paula le 15 janv. 2024
Thanks for responding to the survey. We use all responces in our staff meetings.Thanks,Paula GM

6/10 Satisfaisant

Derek

Séjour de 1 nuit en décembre 2023
Réponse de paula le 31 déc. 2023
Good evening, Please let me me know how we could have done a better job. Thanks, for your responce.Paula GM

10/10 Excellent

Jonathan

Séjour de 1 nuit en décembre 2023
Réponse de paula le 26 janv. 2024
Thanks you for your responce.Paula GM

6/10 Satisfaisant

Carrie

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I booked a queen room for my husband and I to be closer to work for the 2 days we were at another location. Seemed perfect for what we needed. No frills necessary, just BASICS. Basics were NOT PROVIDED! Nor the indicated specifics on the site. Queen bed with Wi-Fi.. this was a must! We were here for work. No Wi-Fi and tiny bed, I asked clerk upon check in for the password and her response; "READ THE SIGN!". NO WI-FI ! Wow, ok. I was too exhausted to argue, I have a hot-spot. (Didn't want to use my data, BUT) Upon entering the room; TINY FULL or DOUBLE BED!!My husband and I have a king, this may as well have been a single bed. I also noticed the 2 thin pillows- went to office and said there was. Mistake, I booked a Queen room. The clerk said, "that's it, all we got!" I couldn't believe this was happening. I asked for 2 extra pillows; the clerk responded, "we only have what is in the rooms, no I can't help you". At this point I'm wondering if this is a joke, but sadly, it wasn't. After spending a MISERABLE 1st NIGHT on the hard, tiny bed with 1 thin pillow; then suffering through work all day exhausted and hurting, I went and purchased pillows for us to have at least half decent night sleep the 2nd and final night. This was not only shocking due to the misrepresentation of the motel amenities; the people screamin in front our window and slamming doors all night. DISGUSTED! Also, refused to return my deposit upon check out.She stated-IF you eligible it'll refund!?!?
Réponse de paula le 29 déc. 2023
Good evening, Ms. Carrie when you made a reservation you reserved a 1-ba which is a handicap with 1 double bed. Also we have it posted on our web site and at the location that the internet is not working. We could have changed your room type all you had to do is let us know. I apologize Ms. Carrie Paula GM

10/10 Excellent

MoneyMu'chee

Séjour de 1 nuit en décembre 2023
Réponse de paula le 26 janv. 2024
Thanks you for your response.Paula GM

10/10 Excellent

jessica

Réponse de paula le 15 janv. 2024
Thank you for taking time out of your busy day responding to the survey. We use all responses in our meeting with the staff.Thanks,Paula GM

6/10 Satisfaisant

Luke

Les points forts : Propreté
Very basic motel, but very conveniently located to highway and businesses. Also, allows pets.
Séjour de 3 nuits en novembre 2023
Réponse de paula le 28 nov. 2023
Thank you for taking time out to response to the survey.Thanks,Paula GM

2/10 Horrible

Dmitry, Moscow

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No WiFi, no microwave, no fridge, no hot water
Séjour de 1 nuit en novembre 2023
Réponse de paula le 13 nov. 2023
Thanks for your response. I see you cancelled and were not charged for your room. ThanksPaulaGM

8/10 Bien

Roger

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was nice and clean. Front desk personnel were very friendly and helpful I would recommend this motel to anyone wanting an inexpensive room.
Séjour de 2 nuits en octobre 2023
Réponse de paula le 6 nov. 2023
Good Evening,Thanks for taking time out of your busy day to respond to survey. We use this in training and morning meeting.Again Thanks,Paula GM

6/10 Satisfaisant

Bradley

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No Wi-Fi. It took forever to find someone to check me in. Other than that the state was okay
Séjour de 1 nuit en octobre 2023
Réponse de Paula le 27 oct. 2023
Thanks, for taking time out of your day to respond to the survey. The company is working on the WIFI it's going to take more time before they can get it up.Thanks,Paula GM

2/10 Horrible

John

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No way!
Cheap, but nasty. Hard to get to. Go elsewhere.
Séjour de 1 nuit en octobre 2023
Réponse de paula le 27 oct. 2023
Thanks for taking time out of day to respond to the survey. Please except my apologize I go over with my staff in training.Thanks,Paula GM

10/10 Excellent

Danny

Séjour de 1 nuit en octobre 2023
Réponse de Paula le 8 oct. 2023
Thanks, Danny for completing the survey. We use the survey as part of staff training.Thanks againPaulaGM

2/10 Horrible

Christine

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very dirty.. just say no to this one and you will be doing a great service to yourself
Séjour de 1 nuit en octobre 2023
Réponse de Paula le 6 oct. 2023
Thank you, for your survey I will go over this response with my staff . Sorry your stay was not up to standard.Thanks,Paula GM

10/10 Excellent

Janice J

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great people running the property and easy access to highways.
Séjour de 1 nuit en septembre 2023
Réponse de paula le 6 oct. 2023
Thank you for completing your survey. I will go it with my stuff.Thanks,Paula

10/10 Excellent

Karen, Houston

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The manager . She cared . She actually answered my text messages . She let me check in early Very nice and professional. A breath of fresh air , in this day and time of customer service . Extraordinary. Thank you .
Séjour de 1 nuit en septembre 2023
Réponse de Paula le 17 sept. 2023
Thanks, you can call or e-mail me at any time. I'm here for the guest. Pleasure meeting you.Have a great day.Paula GM

10/10 Excellent

Joshua

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Paula le 12 sept. 2023
Thank you, Look forward to your return.Paula GM

2/10 Horrible

Briana

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was horrible. I had to switch to three rooms due to the rooms was dirty and the managers was rude about it. Told me not to come back since they wasn’t clean to my standards
Séjour de 1 nuit en juillet 2023
Réponse de Brand Experience Team le 9 août 2023
Hi Briana,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Christopher

Séjour de 1 nuit en juillet 2023
Réponse de Paula le 3 sept. 2023
Thank you, for your response if very important. We will address the issues.Have a great weekendPaula GM

2/10 Horrible

Jasmine

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HORRIBLE STAY/ WORST PROPERTY
Hotel staff shorten my stay by 2days, saw it was a mistake on their end, and still decided to put my things out. The way the manager handled me was worse than you treat an animal! Instead of apologizing the front desk staff through my personal items on the floor. The manager called me a liar when I brought it to her attention, then she actually saw that I was telling the truth she called the police, yes the police! My makeup was broken and item’s stolen from my room! The manager refused to file the incident report after my several request! When the police arrived they illegally gave them my information (I haven’t committed a crime). I was given a trespass violation! No one has contact me from the property. This was the worst stay ever! ALSO NO WI-FI, NO POOL, DRUGS, Prostitution, NO MICROWAVE, NO REFRIGERATOR. I can’t add the videos!
This is where my belongings were dropped.
Séjour de 3 nuits en juin 2023
Réponse de Brand Experience Team le 19 juil. 2023
Hi Jasmine,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

6/10 Satisfaisant

Scott

Voyage en famille
Les points forts : Personnel et service
Property close to great shopping center. But it could have been cleaner.
Séjour de 1 nuit en juin 2023
Réponse de paula le 5 juil. 2023
Thanks for completing your survey. We will you in theyour survey in the next training. Thanks,Paula

10/10 Excellent

Reynel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
You need a refrigerator in the rooms.
Séjour de 1 nuit en juin 2023
Réponse de paula le 1 juil. 2023
Thank, for taking time out of your busy day to complete the survey. Paula GM

4/10 Médiocre

Temple

Les points forts : Personnel et service
Les points faibles : Propreté
This place doesn't even have a refrigerator or a microwave! It's a roadside dive, and I don't care what anyone says this is a joke. The beds feel comfy, but this is just a room with a 30-in TV and a place to pee
Séjour de 1 nuit en juin 2023
Réponse de paula le 5 juil. 2023
Thanks for compiling your survey. Not all Motel6 have frig/micro in order to the cost of rooms down. Check the web site before booking to make sure that Motel 6 has what you need.Thanks again,Paula GM

8/10 Bien

J.d.

Les points forts : Infrastructures et conditions de l’hébergement
Clean rooms but the staff is not to friendly
Séjour de 1 nuit en mai 2023
Réponse de Brand Experience Team le 28 juin 2023
Hi J.D.,We appreciate the positive rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6