Avis sur InterContinental New Orleans, an IHG Hotel
InterContinental New Orleans, an IHG Hotel
444 St Charles Ave New Orleans Louisiana, New Orleans, LA
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,2/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de front desk le 8 janv. 2024
We appreciate your feedback and hope to see you again the next time you are in new Orleans.
8/10 Bien
Alfonso
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alfonso
Séjour de 5 nuits en novembre 2023
Réponse de Matt le 29 nov. 2023
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future!
10/10 Excellent
Olivier
Voyage d’affaires
14 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olivier
Séjour de 3 nuits en avril 2023
Réponse de Matt le 15 mai 2023
Good day!Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here. Hope to welcome you back again in the future
8/10 Bien
Thibaut
23 janv. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Ok
Thibaut
Séjour de 2 nuits en janvier 2023
Réponse de Andrew le 24 janv. 2023
Thibaut,Thank you for your review and for your 8/10 rating. We appreciate your feedback and will use it to improve our services. We hope to serve you next time you are in New Orleans.
4/10 Médiocre
Ninon
10 août 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ninon
Séjour de 3 nuits en août 2022
8/10 Bien
Veronica
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Veronica
Séjour de 1 nuit en mai 2024
Réponse de Assistant Front Office Manager le 28 mai 2024
Thank you for your feedback! We're thrilled to hear that you found our staff excellent and friendly, and that you appreciated the cleanliness of your room. We apologize for the oversight with the shower floor and will address this with our housekeeping team.We look forward to welcoming you back for another stay in the future!
10/10 Excellent
Michelle
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en mai 2024
Réponse de Jhoselyn D le 26 mai 2024
Thank you for your review! We're delighted to hear that you found our establishment to be the cleanest place to stay in. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future!
10/10 Excellent
Bev
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bev
Séjour de 4 nuits en mai 2024
Réponse de Matt le 23 mai 2024
Thank you for taking the time to share feedback about your stay. We are thrilled to see you enjoyed your time here with us. I will make sure to share your kind words with the team. Hope we have the chance to welcome you back again in the future.
10/10 Excellent
Latasha
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Latasha
Séjour de 3 nuits en mai 2024
Réponse de Matt le 24 mai 2024
Thank you for taking the time to share feedback about your stay. We are happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.
10/10 Excellent
Nadine
Voyage en famille, Voyage en groupe
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nadine
Séjour de 2 nuits en mai 2024
Réponse de Assistant Front Office Manager le 22 mai 2024
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us and we appreciate your comments about the cleanliness of our hotel. We hope to welcome you back in the future.
10/10 Excellent
Michael
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en mai 2024
Réponse de Trace le 22 mai 2024
Thank you for your time to share your nice feedback about your stay here. I will pass along your kind words to our staff. Hope to see you again!
10/10 Excellent
Tracy
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en avril 2024
Réponse de Matt le 20 mai 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.
10/10 Excellent
Todd, Baton Rouge
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todd
Séjour de 3 nuits en avril 2024
Réponse de Assistant Front Office Manager le 19 mai 2024
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us and hope to welcome you back in the future!
6/10 Satisfaisant
Lakeshia
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lakeshia
Séjour de 2 nuits en mai 2024
Réponse de Trace le 17 mai 2024
Thank you for taking your time to share your feedback about your stay. We appreciate your kind remarks about our hotel. I can ensure that we have released the deposit back to your card. It usually takes 5-10 business days depending on your bank.I apologize for the inconvenience of not having a microwave and refrigerator in the room. We understand the importance of having these amenities available for our guests and we are constantly improving our services.
10/10 Excellent
robert
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
robert
Séjour de 2 nuits en mai 2024
Réponse de Trace le 17 mai 2024
Thank you for taking the time to share your lovely comments about your stay. I will make sure to pass along your kind words to our staff. We hope to see you again soon!
10/10 Excellent
Tiffany
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiffany
Séjour de 3 nuits en février 2024
Réponse de Jhoselyn le 16 mai 2024
We're thrilled to hear that you enjoyed your stay with us and found our hotel conveniently located near the French Quarter with a variety of fantastic dining options nearby. Thank you for choosing us, and we hope to have the pleasure of hosting you again soon!
2/10 Horrible
Loren
Voyage en famille
15 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loren
Séjour de 4 nuits en mars 2024
Réponse de Cindy le 17 mai 2024
We apologize for the inconvenience you experienced during your stay and for the oversight regarding the promised points. Your safety is our top priority, and we will investigate the incident to ensure appropriate measures are in place. Please contact the hotel and request to speak with a manager on duty regarding your points. Thank you for bringing this to our attention.
10/10 Excellent
Joseph
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en mai 2024
Réponse de Matt le 13 mai 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team. Hope to welcome you back again in the future.
8/10 Bien
Amy
Voyage en famille
11 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Amy
Séjour de 3 nuits en mai 2024
Réponse de Assistant Front Office Manager le 11 mai 2024
Thank you for sharing your experience. We're thrilled you enjoyed our location, comfortable rooms, and front desk staff. However, we apologize for any inconvenience with our valet service and the lack of a personal fridge in the room. Your feedback is invaluable, and we'll address these issues with our valet team to ensure a better experience for our guests. We hope to welcome you back in the future.
10/10 Excellent
Cristina
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cristina
Séjour de 7 nuits en février 2024
Réponse de Matt le 10 mai 2024
Thank you for taking the time to share feedback about your stay. I'm happy to see you enjoyed your time with us. Hope to welcome you back again in the future.
6/10 Satisfaisant
Neffeteria
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Neffeteria
Séjour de 3 nuits en mai 2024
Réponse de Matt le 7 mai 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed our restaurants. I agree, we have more of a dipping pool rather than a lap pool. I will share your comments with the team in hopes of improving in the future.
8/10 Bien
MIKI
Voyage en couple
6 mai 2024
MIKI
Séjour de 2 nuits en mai 2024
Réponse de Assistant Front Office Manager le 6 mai 2024
I'm sorry to hear that you had a long wait to place your order at Pete's. Your feedback is valuable, and we'll be sure to address this issue to ensure a more efficient and pleasant dining experience for our guests in the future. We appreciate you taking the time to share your thoughts with us.
8/10 Bien
Shelitia
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shelitia
Séjour de 1 nuit en mai 2024
Réponse de Assistant Front Office Manager le 6 mai 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. If there is anything we can do to improve, please do not hesitate to let us know directly.
10/10 Excellent
Ashley, Brooklyn
Voyage en groupe
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 5 nuits en mars 2024
Réponse de JD le 6 mai 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our convenient location and the cleanliness of our property. Our team works hard to provide exceptional service, and it's wonderful to know that their efforts were appreciated. We look forward to welcoming you back on your next visit
10/10 Excellent
Marko
Voyage en groupe
5 mai 2024
Les points forts : Équipements
Marko
Séjour de 2 nuits en mai 2024
8/10 Bien
elizabeth
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
elizabeth
Séjour de 2 nuits en mai 2024
Réponse de Matt le 4 mai 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.
10/10 Excellent
Patrick
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrick
Séjour de 3 nuits en avril 2024
Réponse de Matt le 3 mai 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope we have the chance to welcome you back again in the future.
10/10 Excellent
Shakkia
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shakkia
Séjour de 2 nuits en avril 2024
Réponse de Jhoselyn D le 2 mai 2024
We're delighted to hear you enjoyed your stay with us! We look forward to welcoming you back soon.
6/10 Satisfaisant
Patrick
Voyage en couple
1 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Patrick
Séjour de 2 nuits en avril 2024
Réponse de Matt le 1 mai 2024
Thank you for sharing feedback about your recent stay with us. I'm sorry to see the issue you encountered while staying with us. I will share with our engineering and housekeeping to make sure this was addressed. I hope you will give us a second chance in the future.
10/10 Excellent
Cyril, Memphis
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cyril
Séjour de 2 nuits en avril 2024
Réponse de Matt le 29 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the front desk staff. Hope we can welcome you back again in the future.
8/10 Bien
Stephanie, North Hollywood
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en avril 2024
Réponse de Matt le 29 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I hope to welcome you back again in the future.
10/10 Excellent
Tasha
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tasha
Séjour de 3 nuits en avril 2024
Réponse de Assistant Front Office Manager le 28 avr. 2024
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us and that you had a pleasant experience with the valet. We hope to welcome you back in the future!
10/10 Excellent
Lauren
Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lauren
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 26 avr. 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience overall. We value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.
8/10 Bien
Tracy
Voyage en famille
26 avr. 2024
Les points forts : Propreté et personnel et service
Tracy
Séjour de 1 nuit en avril 2024
Réponse de Justin le 27 avr. 2024
Thank you for your review and for choosing to stay with us. Your feedback is valuable, and we'll use it to enhance our guest experience. We hope to welcome you back for a more enjoyable stay soon.
8/10 Bien
Eugene
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eugene
Séjour de 3 nuits en avril 2024
Réponse de Assistant Front Office Manager le 24 avr. 2024
Thank you for your recent stay with us and for sharing your positive feedback. We are thrilled to hear that you found our hotel's location convenient and that you had a great experience with our staff. If there is anything we can improve on, please do not hesitate to contact us directly.
8/10 Bien
Jonas
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonas
Séjour de 2 nuits en avril 2024
Réponse de Matt le 23 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope you will give us a second chance in the future.
10/10 Excellent
Cyril, Memphis
Voyage en groupe
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cyril
Séjour de 2 nuits en avril 2024
Réponse de Matt le 23 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team. Hope to welcome you back again in the future.
10/10 Excellent
Marlen
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marlen
Séjour de 2 nuits en avril 2024
Réponse de Matt le 22 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope we have the chance to welcome you back again in the future.
8/10 Bien
Andrew
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en avril 2024
Réponse de Matt le 23 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your feedback with the team so we can further improve our guest experience. Hope to welcome you back again in the future.
10/10 Excellent
Robert
20 avr. 2024
Robert
Séjour de 7 nuits en avril 2024
Réponse de Assistant Front Office Manager le 10 mai 2024
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us and hope to welcome you back in the future.
10/10 Excellent
Deborah Hayden
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah Hayden
Séjour de 7 nuits en avril 2024
Réponse de Justin le 21 avr. 2024
Dear Deborah,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and found our staff, location, and accommodations to your liking. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back soon for another fantastic stay.
10/10 Excellent
Leslie
18 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Leslie
Séjour de 3 nuits en avril 2024
Réponse de Justin le 19 avr. 2024
Dear Leslie,Thank you for taking the time to leave us a review. We're delighted to hear that you found our location perfect for your stay in New Orleans!We strive to provide our guests with a convenient and comfortable experience, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back soon!
6/10 Satisfaisant
Mary
Voyage en groupe
16 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mary
Séjour de 4 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
Thank you for sharing your feedback. We're glad to hear you had a good stay overall, but we apologize for the inconveniences you experienced with the curtains and noise from the gym. Your comments are valuable, and we'll use them to improve our services. We hope for the chance to provide a better experience during your next visit.
10/10 Excellent
Theodis
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theodis
Séjour de 2 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
Thank you for the kind words! We're thrilled you found our staff friendly and efficient. We appreciate your feedback and hope to welcome you back soon!
10/10 Excellent
Andrew
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
Thank you for mentioning our friendly staff! We appreciate your feedback and hope to see you again soon.
10/10 Excellent
Kent
Voyage en couple
15 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Kent
Séjour de 3 nuits en avril 2024
Réponse de Cindy le 16 avr. 2024
We're delighted to hear that you enjoyed the room setup and found our location to be a quiet retreat just outside the French Quarter while still being within easy walking distance of all the attractions. Providing a peaceful and convenient stay is what we aim for, and we're thrilled that you experienced just that.
10/10 Excellent
William
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en avril 2024
Réponse de Cindy le 15 avr. 2024
Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to New Orleans.
6/10 Satisfaisant
Eldon
Voyage en famille
10 avr. 2024
Les points forts : Propreté et personnel et service
Eldon
Séjour de 5 nuits en mars 2024
Réponse de Cindy le 14 avr. 2024
Thank you for sharing your feedback. We apologize for any disappointment regarding the pricing and additional costs during your stay. Your concerns about breakfast and in-room amenities have been noted, and we will review our pricing to ensure transparency and value for our guests. We hope to have the opportunity to exceed your expectations in the future.
6/10 Satisfaisant
Mark
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Mark
Séjour de 7 nuits en mars 2024
Réponse de Justin le 10 avr. 2024
Thank you for your feedback, Mark.We're glad to hear that you enjoyed our property and the excellent service from our team.Regarding the incidental hold, we apologize for any inconvenience this may have caused. We do mention this policy during the booking process and on our website, but we understand your concern. Your feedback is valuable, and we'll make sure to review our communication around this matter to ensure it's clearer for our guests in the future.
10/10 Excellent
Neil, Nanoose Bay
8 avr. 2024
Les points forts : Propreté et personnel et service
Neil
Séjour de 1 nuit en avril 2024
Réponse de Matt le 9 avr. 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.