Avis sur Holiday Inn Metairie New Orleans, an IHG Hotel
Holiday Inn Metairie New Orleans, an IHG Hotel
2261 N Causeway Blvd, Metairie, LA
Avis
7,8
Bien
8,2/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
29 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019
Réponse de Director of Sales le 30 janv. 2019
Thank You
4/10 Médiocre
Voyageur vérifié
4 oct. 2014
Les points forts : Personnel et service
aéroport Nouvelle Orléans
Voyageur vérifié
2/10 Horrible
Voyageur vérifié
27 nov. 2012
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Kadajah
Voyage en groupe
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kadajah
Séjour de 2 nuits en mai 2024
Réponse de AGM Bryan Chapman le 14 mai 2024
Thanks so much for being our guest!!! I'm glad that you have enjoyed your stay with us here at the hotel. I will certainly commend the hotel staff on a job well done. It's nice to hear that you were able to relax in the comfort of your room with no worries at all. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!
2/10 Horrible
Gabriel
Voyage d’affaires
29 avr. 2024
Gabriel
Séjour de 3 nuits en avril 2024
Réponse de AGM Bryan Chapman le 30 avr. 2024
Thanks so much for being our guest!!! I'm very disheartened that you didn't have a great experience with us here at the hotel. I will speak with the housekeeping Manager to figure out why we didn't provide excellent service throughout your visit. This is something that is inexcusable by so many ways. We do pride ourselves on providing the best customer service and it hurts me that we dropped the ball with you. I do understand how frustrating it can be to witness an issue that should've even be a problem to begin with. Once again, I'm truly sorry that you had a room situation, but I do hope you give us another chance in the future so that we can redeem ourselves and give great hospitality like we are known for.
10/10 Excellent
Cesar
27 avr. 2024
Cesar
Séjour de 1 nuit en avril 2024
10/10 Excellent
Judy, Baton Rouge
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Judy
Séjour de 2 nuits en avril 2024
Réponse de AGM Bryan Chapman le 30 avr. 2024
Thanks so much for being our guest!!! I'm thrilled to see that you have enjoyed your stay here at the hotel. I'm happy to hear that you loved the environment of the hotel from all areas. It's nice to know that you were able to relax in the comfort of your room with no problems at all. I will definitely commend the hotel staff for showcasing good service throughout your visit. I do apologize for the carpets appearance we will clean it efficiently. I really appreciate your positive words and compliments about our restaurant; thank you so much! Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!
2/10 Horrible
Yun
Voyage en couple
27 mars 2024
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yun
Séjour de 3 nuits en mars 2024
Réponse de AGM Bryan Chapman le 27 mars 2024
Thanks so much for being our guest!!! I'm disheartened that you didn't have a great stay here at the hotel. I want to apologize for the inconvenience of your room not being cleaned efficiently during your visit. I will make sure housekeeping is fully aware of every single room that needs attention for the day, and we will report and check all of our work. Once again, I'm truly sorry about this mishap, but I do hope that you give us another chance in the future to redeem ourselves.
10/10 Excellent
Shelly
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shelly
Séjour de 1 nuit en mars 2024
Réponse de AGM Bryan Chapman le 27 mars 2024
Thanks so much for being our guest!!! I'm thrilled to know that you enjoyed your stay here at the hotel. I will definitely commend the staff on an excellence job by keeping the hotel clean and fresh throughout your visit. I'm happy that you were able to relax in the comfort of your room. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!
8/10 Bien
Kenya
Voyage en famille avec de jeunes enfants, Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenya
Séjour de 2 nuits en mars 2024
Réponse de AGM Bryan Chapman le 14 mars 2024
Thanks so much for being our guest!!! I'm happy to see that you enjoyed your stay here at the hotel. I really appreciate the kudos towards our upgraded rooms. We are growing every day, and we are constantly bringing the hotel status positive. I will have a discussion with management so we can figure out a nice solution to the kitchen areas of the hotel. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!
10/10 Excellent
Ryan
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryan
Séjour de 1 nuit en mars 2024
Réponse de AGM Bryan Chapman le 14 mars 2024
Wow! Thanks so much for being our guest! I'm thrilled to know that you have enjoyed your stay here at the hotel. I'm glad to know you were able to relax during your visit with no worries. I will definitely commend the entire staff for providing excellent service and showing genuine hospitality. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!
4/10 Médiocre
Shinichi
Voyage d’affaires
1 mars 2024
Les points faibles : Personnel et service
Shinichi
Séjour de 2 nuits en février 2024
Réponse de AGM Bryan Chapman le 5 mars 2024
Thanks so much for being our guest!!! I'm very disheartened to hear that you didn't have a good experience with us. I will speak with the housekeeping management team to figure out why we opened a room that wasn't complete with all the necessities. I want to apologize for the staff's reaction to a couple of items that you requested for your room. We are here to provide customer service and that's what all our guests should be receiving on a daily basis in a timely manner. Once again, I regretful for the mishaps that happened with your stay, but I do hope you give us another chance in the future.
8/10 Bien
Yovany
25 févr. 2024
Yovany
Séjour de 2 nuits en février 2024
Réponse de AGM Bryan Chapman le 27 mars 2024
Thanks so much for being our guest!!! I'm happy to see that you have enjoyed your stay here at the hotel. I will definitely commend the staff for a wonderful job they have done with keeping the hotel fresh and clean throughout your visit. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!
10/10 Excellent
Ashley
Voyage en groupe
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ashley
Séjour de 2 nuits en février 2024
Réponse de AGM Bryan Chapman le 14 mars 2024
Wow! Thanks so much for the wonderful review!! We are so happy to hear you had a great stay!! We will definitely commend our staff on a job well done!! We appreciate you as our guest and hope to see you again in the near future!!!
8/10 Bien
larry
21 févr. 2024
larry
Séjour de 2 nuits en février 2024
Réponse de AGM Bryan Chapman le 23 févr. 2024
Thanks so much for being our guest!!! I'm glad to see that you enjoyed your stay here at the hotel. I will commend the hotel staff on a fantastic job that they have done. Thank you for choosing us and I do hope to see you again in the near future.
8/10 Bien
Melanie
Voyage en groupe
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melanie
Séjour de 2 nuits en février 2024
Réponse de AGM Bryan Chapman le 21 févr. 2024
Thank you for being our guest! I'm very excited to hear that you enjoyed your stay with us here at the hotel. I happy to see that you have received great hospitality throughout your stay. I will commend the housekeeping staff on a job well done with the cleanliness of your room. I do apologize for the inconvenience of the A/C not functioning properly. I will have my maintenance team to rectify the situation immediately. I'm very sorry about this mishap, thank you for your review and I look forward to seeing you again in the near future!!!
10/10 Excellent
Sabrina
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sabrina
Séjour de 3 nuits en février 2024
Réponse de AGM Bryan Chapman le 21 févr. 2024
Thanks so much for being our guest!!! I'm very happy that you enjoyed your stay here at the hotel. I really appreciate your positive and kind words about the hotel. Once again, thank you for choosing us and I do hope to see you in the near future.
8/10 Bien
Roberta
Voyage en famille
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Roberta
Séjour de 2 nuits en février 2024
Réponse de AGM Bryan Chapman le 17 févr. 2024
Thanks so much for being our guest!!! I do want to apologize for any inconvenience that was presented to you during your stay here at the hotel. I'm glad to know that the staff remedy everything in a timely manner. I also appreciate that you have mentioned how nice and inviting everyone was towards you. Thank you for your review and I do hope to see you again in the near future.
10/10 Excellent
Gabby
Voyage d’affaires, Voyage en couple
21 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gabby
Séjour de 1 nuit en janvier 2024
Réponse de AGM Bryan Chapman le 24 janv. 2024
Thanks so much for being our guest!!! I'm happy to see that you enjoyed your stay here at the hotel. I really appreciate your kind words and I hope that you were able to experience all of our amenities. Thank you for choosing us and I hope to see you again in the near future.
10/10 Excellent
Willie
Voyage en couple
19 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Willie
Séjour de 1 nuit en janvier 2024
Réponse de AGM Bryan Chapman le 21 janv. 2024
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
8/10 Bien
Christophe
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christophe
Séjour de 1 nuit en janvier 2024
Réponse de Chase (Front Office Manager) le 12 janv. 2024
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!
10/10 Excellent
kimberly
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
kimberly
Séjour de 1 nuit en janvier 2024
Réponse de Chase (Front Office Manager) le 12 janv. 2024
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
6/10 Satisfaisant
Christopher
Voyage en famille
7 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Christopher
Séjour de 4 nuits en décembre 2023
Réponse de Chase (Front Office Manager) le 12 janv. 2024
Thank you so much for being our guest! We are so sorry you did not have such a great experience in your room. We have our Maintenance Chief and our Executive Housekeeper correcting the matter and coaching accordingly. Thank you again for choosing us and we hope to see you again in the near future!!
6/10 Satisfaisant
Jennifer
Voyage en famille, Voyage en groupe
5 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en décembre 2023
Réponse de Chase (Front Office Manager) le 12 janv. 2024
Thank you so much for being our guest! We are so sorry to hear you did not have such a great experience with our staff during your stay. We will research your concerns and coach where needed. We will be sure to keep recommending Ron's Gumbo because of this review! We hope to see you again so we can make your stay even better.
2/10 Horrible
Brenda
4 janv. 2024
Brenda
Séjour de 4 nuits en décembre 2023
Réponse de Chase (Front Office Manager) le 12 janv. 2024
I am sorry you didn't enjoy your stay here, but we really appreciate the feedback so we can make the necessary changes in order to create a better experience for our guests. We hope to see you again in the near future!!
8/10 Bien
Frank
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Frank
Séjour de 3 nuits en décembre 2023
Réponse de Chase (Front Office Manager) le 12 janv. 2024
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!
6/10 Satisfaisant
Ronald
Voyage en famille
3 janv. 2024
Les points forts : Personnel et service et équipements
Ronald
Séjour de 4 nuits en décembre 2023
Réponse de Chase (Front Office Manager) le 12 janv. 2024
Thanks so much for being our guest!! We are so happy to hear you had a great experience with our staff!! We will definitely commend them on a job well done. We will look into the issues with the smell and make sure to address them. We hope to see you again in the near future and make your stay even better!
10/10 Excellent
Akerra
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Akerra
Séjour de 2 nuits en décembre 2023
Réponse de AGM le 7 janv. 2024
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
10/10 Excellent
Gilchrist
11 déc. 2023
Les points forts : Équipements
Gilchrist
Séjour de 1 nuit en décembre 2023
Réponse de AGM Bryan Chapman le 12 déc. 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
8/10 Bien
Wesley
Voyage d’affaires
8 déc. 2023
Les points forts : Propreté et personnel et service
Wesley
Séjour de 2 nuits en décembre 2023
Réponse de AGM Bryan Chapman le 8 déc. 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
2/10 Horrible
Gary
8 déc. 2023
Gary
Séjour de 2 nuits en décembre 2023
Réponse de AGM Bryan Chapman le 8 déc. 2023
Thanks so much for being our guest!!! I am sorry you didn't enjoy your stay here, but I would really like some feedback to understand exactly what happened and what we can do to make a better stay for our guest. I hope to speak with you soon.
10/10 Excellent
Regina
Voyage en famille
27 nov. 2023
Les points forts : Propreté
Regina
Séjour de 2 nuits en novembre 2023
Réponse de AGM Bryan Chapman le 8 déc. 2023
Thanks so much for being our guest! I'm happy to see that the location of the property was good for your outside needs. We strive to make sure everyone has a great experience with us, and I apologize that the carpet wasn't in good condition. The Housekeeping staff has been working on our floors to clean the carpet diligently. We hope to see you again in the near future!!
10/10 Excellent
Jeffrey
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 4 nuits en novembre 2023
Réponse de AGM Bryan Chapman le 21 nov. 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
2/10 Horrible
Randy
13 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would never select this hotel again!
Randy
Séjour de 3 nuits en octobre 2023
Réponse de AGM Bryan Chapman le 21 nov. 2023
Thanks so much for being our guest!! I'm sincerely sorry that you didn't have a great experience here at the hotel. This is something that shouldn't have happen. I will be sending this email to all department heads, so we can figure out what happened with all the rooms that you we in while you stayed here. Management should have gotten involved immediately when the first complaint was notified. For this I apologize for the inconvenience, Thank you for your review and I can promise you that these issues will be resolved and there will be some serious coaching actions taken.
10/10 Excellent
Mizuki
12 nov. 2023
Mizuki
Séjour de 5 nuits en novembre 2023
Réponse de AGM Bryan Chapman le 21 nov. 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
10/10 Excellent
ANTHONY, Chicago
Voyage d’affaires
10 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ANTHONY
Séjour de 1 nuit en novembre 2023
Réponse de AGM Bryan Chapman le 10 nov. 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
2/10 Horrible
Roderick
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roderick
Séjour de 1 nuit en novembre 2023
Réponse de AGM Bryan Chapman le 10 nov. 2023
Thank you for your review. Please accept our apologies for the inconvenience you experienced. We are disheartened to hear we were not able to provide a great stay like we are known for. We will certainly share your comments with the Hotel Management for follow up.
10/10 Excellent
Ademola
Voyage en groupe
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ademola
Séjour de 3 nuits en octobre 2023
Réponse de Chase (Front Office Manager) le 8 nov. 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
10/10 Excellent
Manuela
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Manuela
Séjour de 3 nuits en octobre 2023
Réponse de Chase (Front Office Manager) le 8 nov. 2023
Vielen Dank für Ihre fantastische Bewertung! Wir freuen uns, dass Sie alle Annehmlichkeiten des Hotels genossen haben und dass unser Personal einen hervorragenden Service geleistet hat! Nochmals vielen Dank für Ihre Bewertung und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
8/10 Bien
Sonya
Voyage en couple
17 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonya
Séjour de 1 nuit en octobre 2023
Réponse de AGM Bryan Chapman le 18 oct. 2023
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!
8/10 Bien
christian
16 oct. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
christian
Séjour de 1 nuit en octobre 2023
Réponse de AGM Bryan Chapman le 18 oct. 2023
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!
10/10 Excellent
ANTHONY, Chicago
Voyage d’affaires
13 oct. 2023
Les points forts : Équipements
ANTHONY
Séjour de 1 nuit en octobre 2023
Réponse de AGM Bryan Chapman le 18 oct. 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
8/10 Bien
Candis
Voyage d’affaires
12 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Candis
Séjour de 3 nuits en octobre 2023
Réponse de AGM Bryan Chapman le 14 oct. 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
2/10 Horrible
Toni
8 oct. 2023
Les points forts : Personnel et service et équipements
Toni
Séjour de 1 nuit en octobre 2023
Réponse de AGM Bryan Chapman le 10 oct. 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
10/10 Excellent
Vincent
6 oct. 2023
Vincent
Séjour de 1 nuit en octobre 2023
Réponse de Chase (Front Office Manager) le 8 nov. 2023
Thank you so much for your review! We are thrilled to see you enjoyed your stay and we look forward to welcoming you back!
10/10 Excellent
Roger
4 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Roger
Séjour de 1 nuit en octobre 2023
Réponse de AGM Bryan Chapman le 10 oct. 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!
8/10 Bien
William
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 6 nuits en septembre 2023
Réponse de AGM Bryan Chapman le 3 oct. 2023
Thank you for your review. Please accept our apologies for the inconvenience you experienced. We are disheartened to hear we were not able to provide a great stay and service like we are known for. We will certainly share your comments with the Hotel Management for follow up, and coach where necessary to improve with guest services.
6/10 Satisfaisant
Kin
Voyage en famille
20 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kin
Séjour de 1 nuit en septembre 2023
Réponse de Chase (Front Office Manager) le 23 sept. 2023
Thank you for your review. Please accept our apologies for the inconvenience you experienced. We are disheartened to hear we were not able to provide a great stay like we are known for. We will certainly share your comments with the Hotel Management for follow up.
10/10 Excellent
Ellen
Voyage en famille
20 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ellen
Séjour de 1 nuit en septembre 2023
Réponse de Chase (Front Office Manager) le 23 sept. 2023
Thank you for your fantastic review! We are glad you enjoyed the free parking and our new beds we have received since the renovation! We hope to see you again in the near future!
8/10 Bien
HENRY
19 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
HENRY
Séjour de 1 nuit en septembre 2023
Réponse de Chase (Front Office Manager) le 23 sept. 2023
Thank you for your recent review! We are so glad to hear you enjoyed your stay and hope to welcome you back soon!