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Avis sur Holiday Inn Express Kenner - New Orleans Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Kenner - New Orleans Airport, an IHG Hotel
1801 32nd St, Kenner, LA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 281 avis sur 461." "
Note des voyageurs de 8 (Bien), d’après 95 avis sur 461." "
Note des voyageurs de 6 (Satisfaisant), d’après 41 avis sur 461." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 461." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 461." "

9,0/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

david

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tres bon hotel proche de l'aeroport
Séjour de 1 nuit en février 2024
Réponse de GM le 12 févr. 2024
Thank you for taking the time out of your busy schedule to complete a survey regarding your recent visit with us. We appreciate the feedback and rest assured we will share them with the rest of the staff.

10/10 Excellent

Martine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing special
Séjour de 1 nuit en novembre 2023
Réponse de GM le 22 nov. 2023
Thank you for taking the time to complete a survey and give us feedback from your recent stay. We appreciate your comments.

8/10 Bien

Marie-Francoise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour une nuit c’est bien. Il y a une navette gratuite pour l’aéroport ou un grand parking pour ceux qui sont en voiture. Petit déjeuner correct.
Séjour de 1 nuit en mars 2020
Réponse de ashley le 7 mars 2020
Thanks for staying with us and for your feedback!

8/10 Bien

Marie-Francoise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Personne très accueillante à l’accueil dans la journée. Eloigné de la ville mais nettement moins cher pour mardi gras. Navette gratuite vers l’aéroport Petite salle de sport Un point négatif : le bruit des avions passant au dessus de l’hôtel.
Séjour de 4 nuits en février 2020
Réponse de ashley le 1 mars 2020
Thank you for your feedback and for staying with us!

4/10 Médiocre

Roger

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Upon arriving desk clerk was not pleasant at all. She was very unfriendly and looked like she didn't want to be there. That impression was very displeasing!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Celese

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This was a very pleasant experience from the moment i checked. The property staff was really nice. The room was clean. The breakfast was decent.
Séjour de 2 nuits en mai 2024

8/10 Bien

Nelicka

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location, clean rooms and good breakfast
Séjour de 3 nuits en mai 2024

8/10 Bien

Idoreyin

It was pretty good
Séjour de 2 nuits en février 2024

10/10 Excellent

Patty, Harahan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ander, Benton

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great stay for us
Séjour de 1 nuit en avril 2024

10/10 Excellent

jade

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This stay was wonderful being that it was close to my family and I was able to get to and from without traffic. The airplanes above was a cool aspect for my child to see everyday coming and going. Would recommend to another family in a heartbeat. Staff were wonderful along with the nice aroma that went throughout the hotel and rooms.
Séjour de 2 nuits en mai 2024

10/10 Excellent

philip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Ok for airport short stay
Séjour de 1 nuit en mai 2024

2/10 Horrible

Dawn, Ashton

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

2/10 Horrible

Fangxiao FX

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I reserved and paid four nights. After first nigh, when I came back to find out that no body cleaned the room. Called front desk and being told "we don't clean room and don't change towels during your stay" This is if you are staying 100 days, they will not clean the room for you. I said that why don't tell us at the time we checked in so we will save the towels (not put on floor). We also request if they can send someone to check shower drain since even for a quick shower, the water was almost over flow the tub. But no action was taken during our four nights stay!
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Antonella

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Needed to be more clean
Séjour de 1 nuit en mai 2024

10/10 Excellent

Diana

Séjour de 2 nuits en avril 2024

10/10 Excellent

Sonja

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Roseanna

Séjour de 1 nuit en mars 2024
Réponse de GM le 2 mai 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

8/10 Bien

David Antonio

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel
Séjour de 1 nuit en avril 2024
Réponse de GM le 2 mai 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

8/10 Bien

Sang

Voyage d’affaires
Les points forts : Propreté et personnel et service
Airplain over you head Cannot slip well
Séjour de 2 nuits en avril 2024
Réponse de GM le 2 mai 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 26 avr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 Excellent

Svenja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 25 avr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 Excellent

Pierre Monette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daily breakfast.
Séjour de 4 nuits en avril 2024
Réponse de GM le 25 avr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

8/10 Bien

Doyly

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de GM le 25 avr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

2/10 Horrible

Robert

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Do not stay at this hotel. Ever. First, it is an airport hotel, that lists airport transportation as a standard offering. However, when I checked in they told me airport transpo was not available, as their van was broken. Sorry. Well actually I do not think they apologized. They only offered to cancel the reservation if I wanted to go someplace else. No Uber reimbursements. I had two kids with me. Was I going someplace else at 6 pm? Also, in all of this insanity, I forgot to ask for the pack and play that they offer when I checked in. When I called the front desk they said I would have to call housekeeping in the morning to arrange that. I was leaving at 4 am for my flight as it is an airport hotel. So NO pack and play. Can I have a refund and leave I ask? No. Then about 30 minutes later after my kids were bathed and in their PJ's Front Desk person said she called Expedia and that they would allow a refund. HA. The whole stay was a nightmare. Except the front desk person at 4 am was really nice. Don't stay here.
Réponse de GM le 25 avr. 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

10/10 Excellent

Collene, Ocala

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfy bed. Clean bathroom
Séjour de 1 nuit en avril 2024
Réponse de GM le 15 avr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 Excellent

Karli

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was probably the cleanest hotel I’ve ever stayed at. It smelled amazing when you walked in and that continued into the room which was spotless. My interactions with the front desk staff were pleasant and they were accommodating.
Séjour de 1 nuit en avril 2024
Réponse de GM le 15 avr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

4/10 Médiocre

Jewel

Les points faibles : Équipements
No mirror
Séjour de 1 nuit en avril 2024
Réponse de GM le 15 avr. 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

2/10 Horrible

Cordell

Voyage en couple
Gave us a handicap room and moved to another and not water isn’t working
Séjour de 1 nuit en avril 2024
Réponse de GM le 11 avr. 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

10/10 Excellent

Milagros

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and great breakfast
Séjour de 4 nuits en avril 2024
Réponse de GM le 11 avr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

10/10 Excellent

Eileen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were lovely. Friendly and helpful.
Séjour de 1 nuit en mars 2024
Réponse de GM le 8 avr. 2024
Thank you for your kind words. We're glad to hear that you had an enjoyable stay with us. Rest assured we will share your feedback with the team.

6/10 Satisfaisant

Ashley, Caldwell

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The floor and bedding was wet. The rooms had a miaty smell. I think its from the AC units causing condensation. Changed rooms. It was the same.
Séjour de 1 nuit en avril 2024
Réponse de GM le 8 avr. 2024
Thank you for taking the time out of your busy schedule to take and complete a survey regarding your recent stay with us. We apologize for any inconveniences during your visit. Rest assured we are addressing them with our team.

4/10 Médiocre

kaye

Voyage en famille
I was told 3 times when I called I would have a joining room. When I checked in they told me they have no joining rooms!
Séjour de 1 nuit en avril 2024
Réponse de GM le 8 avr. 2024
Thank you for taking the time to fill out and complete a survey. We apologize for the issues with the joining rooms. We try our best to accommodate request but there are times when we can't. Again, our apologies.

4/10 Médiocre

Chuck

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Airport shuttle was down which is why i chose this hotel. Pool filter was running and the water looked clean and appeared to be fully functional but we were told it was closed. Otherwise it isn't a bad place.
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 Excellent

Alessio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is located in a very good location and is conveniently close to the airport. The property was really nice and the room was cleaned as well.
Séjour de 3 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

8/10 Bien

Michelle L

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was in a nice area. Close to things to walk
Séjour de 6 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

10/10 Excellent

imre

Séjour de 2 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

8/10 Bien

Kristi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice. Accommodating for late check-in.
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

10/10 Excellent

Cyrene

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I needed a place to stay after flying into New Orleans after midnight. This property is five minutes away. The staff were courteous and efficient. Room was clean and ready when I got in. The breakfast area was kept clean and well stocked. I would return if in the same predicament.
Séjour de 1 nuit en mars 2024
Réponse de GM le 28 mars 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

2/10 Horrible

Zarin

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
I booked this hotel for my red-eye flight specifically to use the convenience of the hotel shuttle. To tell me on the day of my booking that the shuttle isn’t working and then only offer a refund when I am already at the airport expecting to get a pick up. I am very upset.
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

6/10 Satisfaisant

Cortney

Voyage d’affaires
Les points forts : Propreté et personnel et service
if you aren't going to offer an airport shuttle, you need to remove that as an amenity for your property--all weekend there was no shuttle available.
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 Excellent

Ashley

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very Nice and comfortable
Séjour de 1 nuit en mars 2024
Réponse de GM le 28 mars 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

10/10 Excellent

Rachael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet safe neighborhood, great lighting in parking lot.
Séjour de 2 nuits en mars 2024
Réponse de GM le 28 mars 2024
Thanks for completing a survey from your recent visit with us. We're excited to see that things went well during your stay

6/10 Satisfaisant

Lauren

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

6/10 Satisfaisant

chinwe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shuttle service to airport was advertised but not functional...
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Thank you for taking the time out of your busy schedule to complete a survey and give us feedback from your stay. Rest assured we will address your concerns.

10/10 Excellent

Tasha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The customer service is remarkable
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Thanks for taking and completing a survey from your recent visit with us. We're happy to hear that you had a good visit with us.

4/10 Médiocre

Becky

Séjour de 1 nuit en mars 2024
Réponse de GM le 16 avr. 2024
Thank you for taking the time out of your busy schedule to take and complete a survey from your recent visit with us. We're sorry things didn't go as well as expected. Rest assured we are addressing your concerns.

10/10 Excellent

MARK

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gentleman at front desk very gentle, Hotel is supper clean and smell fresh, beds very comforts and plenty of parking pretty closed to the airport, if possible will stay here again !
Réponse de GM le 25 mars 2024
Thanks for taking and completing a survey from your recent visit with us. We're happy to hear that you had a good visit with us.

6/10 Satisfaisant

Tracy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The room was damp and clammy and the hotel was loud. You could hear all of the other guests and a backup beeping sound started outside at 7 am on a Saturday.
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Thank you for taking time out of your busy schedule to complete a survey and give us feedback from your stay.Rest assured that we will share the comments with our staff.

10/10 Excellent

Eric, Biebertal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gut für Flughafen Transport
Séjour de 1 nuit en mars 2024
Réponse de GM le 24 mars 2024
Thanks for taking and completing a survey from your recent visit with us. We're happy to hear that you had a good visit with us.