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Avis sur Hilton Garden Inn New Orleans Convention Center

3.5 out of 5
Hilton Garden Inn New Orleans Convention Center
1001 S Peters St, New Orleans, LA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 778 avis sur 1527." "
Note des voyageurs de 8 (Bien), d’après 361 avis sur 1527." "
Note des voyageurs de 6 (Satisfaisant), d’après 163 avis sur 1527." "
Note des voyageurs de 4 (Médiocre), d’après 99 avis sur 1527." "
Note des voyageurs de 2 (Horrible), d’après 126 avis sur 1527." "

8,6/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout était parfait!!!
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Bernard, vos éloges pour le Hilton Garden Inn New Orleans Convention Center nous font sourire ! Nous sommes ravis de savoir que vous avez trouvé tout parfait pendant votre séjour. Nos moments les plus heureux sont ceux où nous répondons aux attentes de nos merveilleux invités comme vous. Nous sommes impatients de vous accueillir à nouveau pour un séjour tout aussi merveilleux.

10/10 Excellent

Jean-Yves

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Tb
Séjour de 4 nuits en octobre 2023
Réponse de Customer Service le 15 oct. 2023
Thanks for the perfect rating, Jean-Yves! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn New Orleans Convention Center. Have a great day!

8/10 Bien

Darline

Les points forts : Propreté, personnel et service, équipements
Séjour de 3 nuits en octobre 2022

10/10 Excellent

Guylain

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2021

10/10 Excellent

donielle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service. Nice room for what we needed. Parking garage close and we had no issues, but I would have used valet for convenience had there been somewhere to park on the hotel roadside.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Raynor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Raynor, thank you for your perfect rating! We are thrilled to know that you had an exceptional experience at the Hilton Garden Inn New Orleans Convention Center. We look forward to hosting you again soon!

10/10 Excellent

Jodi

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Jodi, thank you for your positive feedback! The team at Hilton Garden Inn New Orleans Convention Center is thrilled to know you had an enjoyable stay. We're looking forward to welcoming you back soon.

8/10 Bien

Sergio

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
///
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 17 mai 2024
Sergio, thank you for taking the time to provide feedback. We're pleased to hear that you enjoyed your stay at Hilton Garden Inn New Orleans Convention Center. Our team members always strive to create a welcoming environment for our guests. If there were any aspects of your visit you'd like to discuss further, please don't hesitate to reach out. We look forward to welcoming you back on your next trip to New Orleans!

10/10 Excellent

libo

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 15 mai 2024
Libo, thank you for your excellent rating! The team at Hilton Garden Inn New Orleans Convention Center is delighted to see that you had a great experience. We’re looking forward to welcoming you back.

10/10 Excellent

Yolanda, Stockbridge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Yolanda, it's great to hear you had a wonderful experience at the Hilton Garden Inn New Orleans Convention Center. Enjoying your stay is our top priority. We're looking forward to welcoming you back on your next visit to New Orleans.

10/10 Excellent

Clarence

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is very friendly and professional
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Clarence, it's delightful to hear about your positive experience regarding the courtesy and professionalism exhibited by our team members at Hilton Garden Inn New Orleans Convention Center. We deeply appreciate your acknowledgement and hope we have the chance to welcome you back soon.

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it from the moment I checked in
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Gary, it's fantastic to hear you had such a great time at the Hilton Garden Inn New Orleans Convention Center from check-in to departure. We aim to make every moment of our guest's visit memorable. See you again soon!

4/10 Médiocre

Tonya

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We were in New Orleans for a cruise. This hotel is convenient to the port. Everything is charged to your room. It is a cashless hotel. Which is an inconvenience to the ones that does not like charging everything to a card. For valet parking is 50$ a day. They put a 371$ hold on my credit card, on top of the 429$ I already paid. They took the 371$ out of my card and the accountant will not return my phone call. I will not be back at this hotel, I will find another if we ever come to New Orleans again!
Séjour de 2 nuits en avril 2024
Réponse de Hilton Garden Inn Convention Center le 8 mai 2024
Hi Tonya.Thanks for your recent stay with us. I apologize that you experience billing issues upon your departure. I will personally be reaching out to you to resolve this issue. We do apologize for the inconvenience and want to make this right. Have a great day.Hilton Garden Inn Convention CenterLaShanda McCantsDirector Of Front Offices

10/10 Excellent

WILLIAM

Stay was convenient
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 6 mai 2024
William, we're thrilled you found your stay at Hilton Garden Inn New Orleans Convention Center to be convenient. We continually strive to provide our guests with an excellent experience. We look forward to hosting you again in the future.

10/10 Excellent

Yarimar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the amenities and the staff was very helpful and friendly.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Joseph

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 mai 2024
Thanks for the perfect rating, Joseph!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn New Orleans Convention Center, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay before & after a cruise. We count see our ship at the port a couple blocks away. The staff were great and very helpful. Will be staying here again!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 mai 2024
Joseph, it's wonderful to hear that your experience at Hilton Garden Inn New Orleans Convention Center lived up to your expectations. We're delighted you found our location conveniently close to the port and appreciated the helpfulness of our team members. We're excited to have you stay with us again in the future!

8/10 Bien

Fabricio

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 24 mai 2024
Fabricio, thank you for sharing your rating on Expedia. The team at Hilton Garden Inn New Orleans Convention Center is glad to see you had a positive experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Aaron

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Thanks for the fantastic rating, Aaron!It's outstanding we could exceed your expectations during your stay at Hilton Garden Inn New Orleans Convention Center. We're all looking forward to your next stay with us.

10/10 Excellent

Alicia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We arrived in New Orleans around noon and were unable to check in early due to no rooms being available BUT the hotel did offer storage for our bags so we were able to begin our vacation without any delay. The staff was always welcoming (good morning/evening greetings from everyone we encountered) and check out was a breeze.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Jorge, Russellville

No hay parqueo
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 3 mai 2024
Jorge, es lamentable saber que la situación del estacionamiento no cumplió con tus expectativas. Ofrecer aparcamiento accesible es una prioridad para nosotros. Definitivamente estamos buscando formas de mejorar este aspecto y atender mejor las necesidades de nuestros huéspedes. Tus comentarios son valiosos.

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wish there was a parking area that was included or include the parking fee in your prices.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Martin, we're pleased you had a five-star experience at Hilton Garden Inn New Orleans Convention Center. We appreciate your feedback regarding our parking arrangements, as it helps us to find room for improvement. In the meantime, we'll eagerly await your next visit for another wonderful stay.

10/10 Excellent

Jeanette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Jeanette, thank you for your 5-star rating! We're thrilled to hear that you had a wonderful stay at Hilton Garden Inn New Orleans Convention Center. We can't wait to welcome you back in the future for another stellar experience. Safe travels.

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walk in shower , outside park
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Pierre, it is wonderful to know that you enjoyed the distinct features of Hilton Garden Inn New Orleans Convention Center such as walk-in shower and outdoor park. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Kirk

Les points forts : Propreté et équipements
Location to port,
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Kirk, it's great to hear you appreciated the strategic location of Hilton Garden Inn New Orleans Convention Center. We're delighted that this aspect of your stay worked out so well, especially in relation to port accessibility. We hope you'll consider us for future trips in the area.

10/10 Excellent

Tramecia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice people clean and easy check in
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Tramecia, it's wonderful to hear that you found the Hilton Garden Inn New Orleans Convention Center to be well-maintained and the check-in process smooth. Our team is dedicated to providing a friendly and efficient service for our guests. We hope to have the pleasure of welcoming you back in the future.

8/10 Bien

Willem Gerrit

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
well situated in walking distance of convention center and not too far away from french quarter huge - to European standard- rooms and all clean. friendly staff. pool on rooftop is just lovely, especially coming from cold Northern Europe
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Willem, we're pleased to hear that Hilton Garden Inn New Orleans Convention Center's location was ideal during your visit. Your appreciation of the spacious rooms, cleanliness, and our hospitable team members bring us immense pleasure. We're thrilled to know that the rooftop pool added comfort to your stay, particularly after your journey from Northern Europe. Thank you for sharing your views and we eagerly anticipate welcoming you back soon.

10/10 Excellent

Leckimyah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were nice and neat.. The staff at the frint desk went over and beyond to help my sister and I.. Everyone was helpful
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Leckimyah, thank you for sharing your great experience at Hilton Garden Inn New Orleans Convention Center. It's a pleasure to hear that you had a comfortable stay in our well-prepared rooms. We're also delighted that our team members at the front desk delivered exceptional service and were able to assist you and your sister. Come back soon for another superb stay.

10/10 Excellent

Joshua

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walking distance to convention center, riverwalk, museum, trolly stop and dining options. Only.thing that could be improved for me would be more water pressure.
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Joshua, it's wonderful to hear you enjoyed the proximity of Hilton Garden Inn New Orleans Convention Center to numerous attractions and dining options. Your feedback about the water pressure has been noted, as we continue to enhance the guest experience. Looking forward to greeting you back on your next visit to New Orleans.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
FELT VERY SAFE AND THE STAFF WAS EXCELLENT
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Thomas, it's truly heartening to know that you felt extremely secure during your stay at Hilton Garden Inn New Orleans Convention Center. We're delighted that our team members were able to contribute to this positive experience. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

MICHELLE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Michelle, we're thrilled that your stay at Hilton Garden Inn New Orleans Convention Center met your expectations and we appreciate your high rating. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

virginia

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location!
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 19 avr. 2024
Virginia, it's fantastic to hear that you valued the prime location of the Hilton Garden Inn New Orleans Convention Center. We're thrilled our hotel was the perfect base for your adventures in the city. We look forward to welcoming you back soon.

10/10 Excellent

Helen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location and staff was amazing
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Helen, it's heartening to read about your positive experience at the Hilton Garden Inn New Orleans Convention Center. We're glad that our prime location was convenient for you, and our team members' wonderful service added value to your stay. We look forward to your return visit.

10/10 Excellent

Sharon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Sharon, it's delightful to hear that you enjoyed your experience at Hilton Garden Inn New Orleans Convention Center. We appreciate your positive feedback and look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Petronilo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place! Parking is expensive, though
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Petronilo, we're thrilled to hear that you found Hilton Garden Inn New Orleans Convention Center to be a superb spot for your stay. We understand that parking costs can sometimes be a concern and we appreciate your feedback. We hope to welcome you back soon for another excellent experience.

6/10 Satisfaisant

India

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Flight delays/cancellations affected our travel and the hotel had given our room away by the time we arrived. Incidental fees were not clearly communicated during the booking process; it was a large amount of money for a several-night stay, so this would have been nice to know about in advance. The staff did their best to correct these issues, but it did sour the experience for us.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
India, we're sorry to hear that your arrival was complicated by travel disruptions and room availability. We understand the importance of clear communication about fees, and we assure you that we're taking your feedback seriously. It's heartening to know that our team members worked hard to rectify the situation. For the future, we urge all guests to use our direct line to keep us updated on arrival times to manage reservations effectively. We appreciate your understanding and sincerely hope for a chance to create a more positive experience in future.

10/10 Excellent

ABRION

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved this location
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 avr. 2024
Abrion, it's delightful to know that the location of Hilton Garden Inn New Orleans Convention Center contributed well to your stay. We strive to offer our guests a superb experience and your positive feedback is a testament to our efforts. We're eagerly awaiting your return.

10/10 Excellent

Patricia, Phoenix

Voyage d’affaires
I enjoyed the closeness to the convention Center and lots of good restaurants.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 14 avr. 2024
Patricia, thank you for sharing your experience at Hilton Garden Inn New Orleans Convention Center. We're pleased to hear you enjoyed our ideal location near the convention center and various dining options. We hope to welcome you back in the near future for more enjoyable times.

8/10 Bien

Candy

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A block away from the convention center.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 14 avr. 2024
Candy, it's great to hear that you found the Hilton Garden Inn New Orleans Convention Center's location convenient for your needs. We trust that made your visit more efficient and effortless. We hope to welcome you back soon.

10/10 Excellent

Drake

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location especially if you plan on taking the trolley around new orleans, especially up an down the riverfront.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Drake, it's wonderful to hear that you appreciated the convenient location of Hilton Garden Inn New Orleans Convention Center, especially in relation to the trolley routes. It's ideally situated for guests who wish to explore New Orleans and travel along the picturesque riverfront. We hope to see you again soon on your next trip to our vibrant city.

10/10 Excellent

Jennifer, North Ogden

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The ONLY place to stay if you have a conference at the convention center. Walkable, safe, large, comfortable rooms. The only hiccup I had was my next door neighbors doing weed so my room smelled like it my last night. Put a towel under the door and I was golden.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Jennifer, your kind words about Hilton Garden Inn New Orleans Convention Center brighten our day! We're thrilled that you found our rooms both spacious and comfortable. However, it's regrettable that you experienced an unpleasant odor issue during your last night. We truly appreciate your understanding and solution to the situation. We look forward to welcoming you back for another superb stay the next time you are attending a conference.

4/10 Médiocre

Maria

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff and housekeeping were not friendly. Room was old a d dingy.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Maria, your feedback is appreciated. We deeply regret that our team members and the condition of the room did not meet your expectations. We strive to foster a welcoming environment and ensure our accommodations are fresh and enjoyable. We'll be reviewing your input internally to improve our guest experiences. We hope to have another chance to demonstrate our commitment to your comfort in the future.

6/10 Satisfaisant

Shameka

Les points forts : Propreté
Les points faibles : Personnel et service
The hotel is visibly clean and ita the only reason for a fairly good review. The front desk staff needs customer service training. The lady that checked me in was unfriendly and dismissive. My keycard stopped working multiple times throughout my 3 night stay which was very inconvenient. The mac and cheese from the restaurant was very bland. Also their incidental rates are very high. $225usd was taken from my account which doesn't get return same time at check out but rather 2-3 business days later.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Shameka, we sincerely appreciate your remarks. It's great to hear that our cleanliness met your expectations. However, it's regrettable to learn that your interactions with our front desk team didn't mirror our usual standard of service. We also understand that encountering issues with your keycard might have caused some inconvenience during your stay.Regarding your dining experience, we're sorry the mac and cheese wasn't to your liking. We consider our incidental policy typical within the industry, though we understand the delay in funds returning may not be ideal.We take all feedback seriously and will use your comments as an opportunity to improve. We hope to have the chance to serve you better in the future.

10/10 Excellent

Shakkia Brown

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 8 avr. 2024
Shakkia, we're thrilled to see your perfect rating for Hilton Garden Inn New Orleans Convention Center! Without your words, your rating communicates immense satisfaction. If there's anything we can do to make your next visit even better, please let us know. We can't wait to welcome you back!

10/10 Excellent

Tanesha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was walkable and convenient to get around the area.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 avr. 2024
Tanesha, it's great to hear that the location of Hilton Garden Inn New Orleans Convention Center was convenient for you. It's always our intention to provide an ideal base for our guests to explore the area. We look forward to welcoming you back on your next trip.

8/10 Bien

Inga

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location for the Convention Center, but limited dining possibilities and no variety store nearby.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 avr. 2024
Inga, it's wonderful to hear you appreciated Hilton Garden Inn New Orleans Convention Center's convenient proximity to the convention center. However, we acknowledge your valuable feedback about the surrounding dining options and absence of variety stores. Rest assured we are always exploring ways to enhance our guest experience and your feedback will be considered moving forward. Thank you for choosing us and we hope to have the pleasure of hosting you again.

8/10 Bien

Marilyn, Pace

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only reason it didn’t give an excellent is that I had ask for a roll shower with two queen beds for my wheelchair bound daughter. I even received a text telling me that they would reserve a room like that for me. We had a regular room with two queens. When I talked to the front desk they said that they would try to get one ready (it was being cleaned) in just a little bit. We waited two hours before we could unpack and relax in the room that we had. However, the next day they did give us a room with a roll in shower annd a King bed . I believe it may have been a junior suite., I appreciated it. All the staff was very nice and helpful . I always stay at Hilton Garden Inn‘s if possible. I always find them safe and clean.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Marilyn, it's wonderful to know that you consistently choose Hilton Garden Inn New Orleans Convention Center for its cleanliness and the feeling of safety it provides. We are also glad our team members were helpful and courteous during your stay. Regarding the initial room allocation issue, please understand that our aim is always to meet guests' requests promptly. However, sometimes there might be a slight delay due to operational reasons. We apologize for the inconvenience faced and are pleased that a suitable room was arranged for you the next day. We appreciate your patience and understanding and hope to welcome you back in the near future.

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very lovely place to stay, great location and friendly staff.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Sarah, it's delightful to know you enjoyed your stay at the Hilton Garden Inn New Orleans Convention Center. We take pride in our prime location and our team members who deliver friendly service. We're pleased this made your visit memorable. We look forward to your next stay with us.

10/10 Excellent

Karrie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved that they let me leave my luggage with them before check-in, so that I could sight see free of bags.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Karrie, thank you for sharing your experience at Hilton Garden Inn New Orleans Convention Center. We're delighted to hear that you appreciated our luggage storage service. It's always our pleasure to ensure your sightseeing is hassle-free. We hope to welcome you back on your next visit to New Orleans.

10/10 Excellent

Candy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful property, really clean, quiet and comfortable. I will be back again! Staff was dantasic
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Candy, it's great to hear your stay at Hilton Garden Inn New Orleans Convention Center was enjoyable and you found the property pristine and tranquil. We're also thrilled that our team members made a fantastic impression on you. We're excitedly waiting for your next visit!