Avis
9,0
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de Jessica Allen le 24 févr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Andre
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andre
Séjour de 5 nuits en février 2024
Réponse de Jaquan le 24 févr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
6/10 Satisfaisant
Yves
Voyage en couple
21 févr. 2024
Yves
Séjour de 2 nuits en février 2024
Réponse de Jessica Allen le 22 févr. 2024
Thank you for choosing to stay with us. We appreciate and value your feedback. It allows us to address and correct the issues so we won’t have them in the future. We hope that you enjoyed your stay overall. We hope you return to visit us during your next visit to New Orleans!
10/10 Excellent
Barbara
Voyage en couple
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 2 nuits en février 2024
Réponse de Jaquan le 9 févr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
6/10 Satisfaisant
eric
5 nov. 2023
eric
Séjour de 3 nuits en octobre 2023
Réponse de Jaquan le 6 nov. 2023
Thank you for choosing to stay with us. We appreciate and value your feedback
4/10 Médiocre
Fanchon
Voyage en famille
5 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Fanchon
Séjour de 2 nuits en août 2023
Réponse de Asia Hankton le 7 août 2023
Thanks for staying with us. We appreciate your feedback!
2/10 Horrible
Marc
Voyage en couple
30 juil. 2023
Les points forts : Propreté, personnel et service, équipements
Marc
Séjour de 6 nuits en juillet 2023
Réponse de Justin le 31 juil. 2023
I am sorry to read that you canceled your reservation. If there is something we did on our end to cause an issue please feel free to reach out directly as I would be interested in hearing more information.
10/10 Excellent
larim
Voyage en famille
29 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great stay, very friendly staff
larim
Séjour de 2 nuits en juillet 2023
Réponse de Asia Hankton le 30 juil. 2023
Thanks for staying with us. We appreciate your feedback!
8/10 Bien
jonathan
Voyage en famille
22 juil. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
jonathan
Séjour de 4 nuits en juillet 2023
Réponse de Asia Hankton le 23 juil. 2023
Thanks for staying with us. We appreciate your feedback!
4/10 Médiocre
Gilles
Voyage en couple
29 mai 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gilles
Séjour de 5 nuits en mai 2023
Réponse de Hotel Management le 31 mai 2023
Thank you for staying with us and sharing your feedback. We will address your concerns directly.
8/10 Bien
Pierre
Voyage en couple
15 avr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Pierre
Séjour de 3 nuits en avril 2023
Réponse de Bradley, Director of Front Office le 15 avr. 2023
Thank you for staying with us and sharing your feedback. I will follow up with the Director of Housekeeping about your concerns. We hope to see you again!
10/10 Excellent
tamiko
Voyage en groupe
14 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tamiko
Séjour de 4 nuits en avril 2023
Réponse de Bradley, Director of Front Office le 15 avr. 2023
We are so glad you enjoyed your recent visit with us at the Bourbon Orleans. Thank you for the great feedback!
10/10 Excellent
Geneviève
Voyage en groupe
11 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geneviève
Séjour de 3 nuits en avril 2023
Réponse de Bradley, Director of Front Office le 15 avr. 2023
Thank you for visiting the Bourbon Orleans during your visit to New Orleans! We are thrilled you enjoyed your stay and the fantastic recommendations we provided.
4/10 Médiocre
Didier
Voyage en groupe
26 mars 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didier
Réponse de Bradley le 28 mars 2023
Thank you for sharing your feedback regarding your recent stay. I do apologize that we seemed to have missed the mark on your stay. I will be sure to use these comments as a teachable moment for our management team.
10/10 Excellent
Patrick
1 janv. 2023
Patrick
Séjour de 4 nuits en décembre 2022
Réponse de Shakita Durel- Director of Front Office le 5 janv. 2023
Thanks for the "10" Patrick.
2/10 Horrible
Jean-Jacques
Voyage d’affaires
14 oct. 2022
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
TRES TRES BRUYANT
Jean-Jacques
Séjour de 2 nuits en octobre 2022
Réponse de Shakita Durel- Director of Front Office le 14 oct. 2022
Thank you for your feedback.
2/10 Horrible
Ferréol
5 oct. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le pire hôtel à la nouvelle Orleans
Ferréol
Séjour de 3 nuits en septembre 2022
Réponse de Shakita Durel- Director of Front Office le 5 oct. 2022
My apologies for the inconveniences you experienced during your stay.
10/10 Excellent
Laurent
Voyage en famille
30 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurent
Séjour de 2 nuits en juillet 2022
Réponse de Justin le 1 août 2022
Thank you for your wonderful feedback! Come back and see us again soon!
10/10 Excellent
Stephane
Voyage en groupe
8 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephane
Séjour de 3 nuits en mai 2022
Réponse de Jamie Marie Hall le 10 mai 2022
Thanks for sharing, we do love being in the middle of all the wonderful sights and sounds of New Orleans's famous French Quarter.
Jamie Marie Hall
Director of Marketing
10/10 Excellent
michel
21 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
michel
Séjour de 7 nuits en mars 2022
10/10 Excellent
Jérôme
18 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jérôme
Séjour de 5 nuits en décembre 2021
8/10 Bien
Carmen
15 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Carmen
Séjour de 4 nuits en mai 2024
Réponse de Jaquan le 16 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
8/10 Bien
Jakeara
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jakeara
Séjour de 3 nuits en mai 2024
Réponse de Jaquan le 16 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Dawid
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawid
Séjour de 4 nuits en mai 2024
Réponse de Jaquan le 15 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Danielle
Voyage en famille, Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 3 nuits en mai 2024
Réponse de Jessica Allen le 14 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
8/10 Bien
Raquel
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raquel
Séjour de 4 nuits en mai 2024
Réponse de Jessica Allen le 14 mai 2024
Thank you for choosing to stay with us. We appreciate and value your feedback. It allows us to address and correct the issues so we won’t have them in the future. We hope that you enjoyed your stay overall. We hope you return to visit us during your next visit to New Orleans!
8/10 Bien
Carolyn M
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolyn M
Séjour de 5 nuits en mai 2024
Réponse de Jessica Allen le 14 mai 2024
Thank you for choosing to stay with us. We appreciate and value your feedback. It allows us to address and correct the issues so we won’t have them in the future. We hope that you enjoyed your stay overall. We hope you return to visit us during your next visit to New Orleans!
8/10 Bien
Terry
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Terry
Séjour de 5 nuits en mai 2024
Réponse de Jessica Allen le 14 mai 2024
Thank you for choosing to stay with us. We appreciate and value your feedback. It allows us to address and correct the issues so we won’t have them in the future. We hope that you enjoyed your stay overall. We hope you return to visit us during your next visit to New Orleans!
10/10 Excellent
marc
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
marc
Séjour de 4 nuits en mai 2024
Réponse de Jessica Allen le 14 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans
8/10 Bien
marjorie, north riverside
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
marjorie
Séjour de 4 nuits en mai 2024
Réponse de Jessica Allen le 13 mai 2024
Thank you for choosing to stay with us. We appreciate and value your feedback. It allows us to address and correct the issues so we won’t have them in the future. We hope that you enjoyed your stay overall. We hope you return to visit us during your next visit to New Orleans!
6/10 Satisfaisant
Tina
Voyage en couple
11 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tina
Séjour de 3 nuits en mai 2024
Réponse de Jaquan le 12 mai 2024
Thank you for choosing to stay with us.. I also apologize for the lack of service provided during your stay. I assure you that these issues will be addressed to prevent service issues from occurring in the future.
6/10 Satisfaisant
Violeta otilia
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Violeta otilia
Séjour de 3 nuits en mai 2024
Réponse de Jaquan le 12 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Efrem
Voyage d’affaires, Voyage en couple
11 mai 2024
Efrem
Séjour de 5 nuits en mai 2024
Réponse de Jessica Allen le 11 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Alayna
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alayna
Séjour de 4 nuits en mai 2024
Réponse de Jessica Allen le 11 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Denis
Voyage en famille avec de jeunes enfants
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Denis
Séjour de 4 nuits en mai 2024
Réponse de Jessica Allen le 11 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Leslie S
Voyage en groupe
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leslie S
Séjour de 4 nuits en mai 2024
Réponse de Jessica Allen le 11 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Andrew
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en mai 2024
Réponse de Jessica Allen le 11 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
8/10 Bien
Temel, Zionsville
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Temel
Séjour de 4 nuits en mai 2024
Réponse de Jessica Allen le 11 mai 2024
Thank you for choosing to stay with us. We appreciate and value your feedback. It allows us to address and correct the issues so we won’t have them in the future. We hope that you enjoyed your stay overall. We hope you return to visit us during your next visit to New Orleans!
10/10 Excellent
Craig
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Craig
Séjour de 3 nuits en mai 2024
Réponse de Jessica Allen le 11 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
kelly
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kelly
Séjour de 4 nuits en mai 2024
Réponse de Jaquan le 9 mai 2024
hank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Jane Patricia
8 mai 2024
Les points forts : Propreté
Jane Patricia
Séjour de 3 nuits en mai 2024
Réponse de Jaquan le 9 mai 2024
hank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
8/10 Bien
Lisa Michelle
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa Michelle
Séjour de 3 nuits en mai 2024
Réponse de Jaquan le 9 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Jennifer
Voyage en famille avec de jeunes enfants
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 4 nuits en mai 2024
Réponse de Jaquan le 8 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
2/10 Horrible
Katelyn
7 mai 2024
Katelyn
Séjour de 1 nuit en mai 2024
Réponse de Jessica Allen le 11 mai 2024
Thank you for choosing to stay with us. We appreciate and value your feedback. It allows us to address and correct the issues so we won’t have them in the future. We hope that you enjoyed your stay overall. We hope you return to visit us during your next visit to New Orleans!
10/10 Excellent
Kim
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kim
Séjour de 4 nuits en avril 2024
Réponse de Jaquan le 8 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
8/10 Bien
Christine
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christine
Séjour de 3 nuits en mai 2024
Réponse de Jaquan le 8 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Meg
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Meg
Séjour de 3 nuits en avril 2024
Réponse de Jaquan le 8 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Heidi
Voyage en couple
5 mai 2024
Heidi
Séjour de 4 nuits en avril 2024
Réponse de Jaquan le 8 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
10/10 Excellent
Diane
Voyage en couple
5 mai 2024
Diane
Séjour de 2 nuits en mai 2024
Réponse de Jaquan le 8 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.
8/10 Bien
Bob
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bob
Séjour de 3 nuits en avril 2024
Réponse de Jaquan le 8 mai 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.