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Avis sur Bourbon Orleans Hotel

4 out of 5
Bourbon Orleans Hotel
717 Orleans St., New Orleans, LA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 1934 avis sur 2908." "
Note des voyageurs de 8 (Bien), d’après 566 avis sur 2908." "
Note des voyageurs de 6 (Satisfaisant), d’après 212 avis sur 2908." "
Note des voyageurs de 4 (Médiocre), d’après 107 avis sur 2908." "
Note des voyageurs de 2 (Horrible), d’après 89 avis sur 2908." "

9,2/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Alexandre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Services was on point, Staff were great Style of the hotel was amazing. I wish the restaurant in the hotel would offer more than breakfast but there is plenty of restaurant in the area anyway. Hotel was surprinsingly quiet for a Bourbon street hotel: nice nights of sleep. I would go back anytime
Séjour de 5 nuits en février 2024
Réponse de Jessica Allen le 24 févr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Andre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de Jaquan le 24 févr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

6/10 Satisfaisant

Yves

Voyage en couple
La localisation est parfaite, le personnel attentif. Notre chambre était très petite avec seulement une chaise et le lit n’était pas confortable.
Séjour de 2 nuits en février 2024
Réponse de Jessica Allen le 22 févr. 2024
Thank you for choosing to stay with us. We appreciate and value your feedback. It allows us to address and correct the issues so we won’t have them in the future. We hope that you enjoyed your stay overall. We hope you return to visit us during your next visit to New Orleans!

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super hôtel en plein cœur du quartier français
Séjour de 2 nuits en février 2024
Réponse de Jaquan le 9 févr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

6/10 Satisfaisant

eric

Séjour de 3 nuits en octobre 2023
Réponse de Jaquan le 6 nov. 2023
Thank you for choosing to stay with us. We appreciate and value your feedback

4/10 Médiocre

Fanchon

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Asia Hankton le 7 août 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Horrible

Marc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
nous avons annulé notre réservation
Séjour de 6 nuits en juillet 2023
Réponse de Justin le 31 juil. 2023
I am sorry to read that you canceled your reservation. If there is something we did on our end to cause an issue please feel free to reach out directly as I would be interested in hearing more information.

10/10 Excellent

larim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great stay, very friendly staff
great hotel, great location. Breakfast should be cheaper for kids, all the rest was very good.
Séjour de 2 nuits en juillet 2023
Réponse de Asia Hankton le 30 juil. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

jonathan

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Emplacement parfait pour profiter du quartier français. Attention, déjeuner avec supplément très cher!
Séjour de 4 nuits en juillet 2023
Réponse de Asia Hankton le 23 juil. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Gilles

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bruyant, pas très propre, le ménage mal fait.
Séjour de 5 nuits en mai 2023
Réponse de Hotel Management le 31 mai 2023
Thank you for staying with us and sharing your feedback. We will address your concerns directly.

8/10 Bien

Pierre

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Très belle endroit,les chambres ne sont pas prête a l'heure et le personnel n'a pas assez de temps pour tout nettoyer, j'ai trouvé un bas dans le coin de ma chambre et des pinces a cheveux après mon arrivée.
Séjour de 3 nuits en avril 2023
Réponse de Bradley, Director of Front Office le 15 avr. 2023
Thank you for staying with us and sharing your feedback. I will follow up with the Director of Housekeeping about your concerns. We hope to see you again!

10/10 Excellent

tamiko

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique hôtel, propre, très bien situé et staff super aimable et serviable!!!
Séjour de 4 nuits en avril 2023
Réponse de Bradley, Director of Front Office le 15 avr. 2023
We are so glad you enjoyed your recent visit with us at the Bourbon Orleans. Thank you for the great feedback!

10/10 Excellent

Geneviève

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé Excellent service et excellentes recommandations du personnel à l’accueil et de la concierge
Séjour de 3 nuits en avril 2023
Réponse de Bradley, Director of Front Office le 15 avr. 2023
Thank you for visiting the Bourbon Orleans during your visit to New Orleans! We are thrilled you enjoyed your stay and the fantastic recommendations we provided.

4/10 Médiocre

Didier

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel vieillot absolument pas à la hauteur des prix demandés! Les chambres donnant sur les rues sont beaucoup trop bruyantes jusqu'à 3h du matin!! Celles donnant sur la piscine, plus calme mais très mauvaise insonorisation. Oreillers plus que sales quand on retire les taies. Personnel absolument pas à l'écoute.
Réponse de Bradley le 28 mars 2023
Thank you for sharing your feedback regarding your recent stay. I do apologize that we seemed to have missed the mark on your stay. I will be sure to use these comments as a teachable moment for our management team.

10/10 Excellent

Patrick

Séjour de 4 nuits en décembre 2022
Réponse de Shakita Durel- Director of Front Office le 5 janv. 2023
Thanks for the "10" Patrick.

2/10 Horrible

Jean-Jacques

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
TRES TRES BRUYANT
Hôtel au coeur du quartier historique de NO. TRES TRES bruyant si votre chambre donne sur la rue, ce qui doit etre le cas d au moins la moitié de celles ci. Musique dans les bars de bourbon street jusqu'à 5h du matin et ce tous les jours avec huisseries loin d être isolantes. Pas de salle de breakfast, chambre pas tres nette et gel douche non rempli. Bref une belle promesse sur le papier mais à ne pas recommander
Séjour de 2 nuits en octobre 2022
Réponse de Shakita Durel- Director of Front Office le 14 oct. 2022
Thank you for your feedback.

2/10 Horrible

Ferréol

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le pire hôtel à la nouvelle Orleans
Sale, bruyant 24/24, équipe très désagréable. Quartier sale. C’est un attrape touriste avec des prix exorbitants. Une honte
Séjour de 3 nuits en septembre 2022
Réponse de Shakita Durel- Director of Front Office le 5 oct. 2022
My apologies for the inconveniences you experienced during your stay.

10/10 Excellent

Laurent

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement
Séjour de 2 nuits en juillet 2022
Réponse de Justin le 1 août 2022
Thank you for your wonderful feedback! Come back and see us again soon!

10/10 Excellent

Stephane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé, au cœur des activités.
Séjour de 3 nuits en mai 2022
Réponse de Jamie Marie Hall le 10 mai 2022
Thanks for sharing, we do love being in the middle of all the wonderful sights and sounds of New Orleans's famous French Quarter. Jamie Marie Hall Director of Marketing

10/10 Excellent

michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
séjour tout simplement parfait, juste en recommandation ne pas demander de chambre donnant sur la rue bourbon qui sera très bruyante au vue de la vie nocturne sur cet axe. Mais qui reste un des attraits du carré français.
Séjour de 7 nuits en mars 2022

10/10 Excellent

Jérôme

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel établissement au cœur de la vieille ville. Les chambres sont confortables et élégantes. Je recommande vivement!
Séjour de 5 nuits en décembre 2021

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was amazing! Property was ok. Pool looked nothing like their pictures. We didn’t get in.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous hotel that provided a quiet retreat in the French Quarter.
Séjour de 7 nuits en avril 2024

10/10 Excellent

Estephania Coello

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really like the convenience of the area, close to everything, the staff was super courteous and kind. Tyler at the front desk was great, he set the tone of our stay. The property was clean and well maintained. We would come back.
Séjour de 2 nuits en avril 2024
Réponse de Jessica Allen le 27 avr. 2024
Thank you for choosing to stay with us. We appreciate and value your feedback. It allows us to address and correct the issues so we won’t have them in the future. We hope that you enjoyed your stay overall. We hope you return to visit us during your next visit to New Orleans!

8/10 Bien

Sunita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff! Gave great recommendations. Shout out to front desk guy that gave us a quiet room for our week stay.
Séjour de 5 nuits en avril 2024
Réponse de Jaquan le 27 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Jessica Allen le 27 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
staff was very accommodating
Séjour de 3 nuits en avril 2024
Réponse de Jaquan le 27 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

6/10 Satisfaisant

Debbie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel allows pets but there is no area for the dog to go to the bathroom. Literally four or five blocks away.
Séjour de 2 nuits en avril 2024
Réponse de Demetris le 27 avr. 2024
Thank you for choosing to stay with us. We appreciate and value your feedback. It allows us to address and correct the issues so we won’t have them in the future. We hope that you enjoyed your stay overall. We hope you return to visit us during your next visit to New Orleans!

8/10 Bien

Leonid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right in the middle of French quarters. Can walk everywhere. Really good location, very friendly staff.
Séjour de 4 nuits en avril 2024
Réponse de Jaquan le 27 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Louis Georges

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 5 nuits en avril 2024
Réponse de Jaquan le 26 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Lisa, Woodville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We arrived around 11 am and our room was already ready! The check-in was so easy and all the employees very helpful and friendly.
Séjour de 4 nuits en avril 2024
Réponse de Jaquan le 26 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

8/10 Bien

Tina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the location of the hotel. The only downside was the cellphone service, once you're in your room, the strength decreases.
Séjour de 3 nuits en avril 2024
Réponse de Jaquan le 27 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Janiece

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk were super helpful. We just couldn’t do a late check out because they were fully booked. But great property, room, staff, and balcony!
Séjour de 3 nuits en avril 2024
Réponse de Jaquan le 26 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Elisabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel located at the end of bourbon street in the quiet side of the French Quarter! The property is extremely clean, well maintained pool, walking distance to everything. The bathroom shower had a couple minor issues which were resolved quickly by staff. Everyone was very attentive and helpful. I would highly recommend this hotel!
Séjour de 4 nuits en avril 2024
Réponse de Jaquan le 25 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Cheryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were all polite and willing to help with everything.
Séjour de 2 nuits en avril 2024
Réponse de Jaquan le 25 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Pierre

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good choice to be close to the action of thr French Quarter.
Séjour de 5 nuits en avril 2024
Réponse de Jaquan le 24 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Lauren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a a great time. The location was amazing. The staff was friendly and helpful. We liked our room a lot
Séjour de 3 nuits en avril 2024
Réponse de Jaquan le 24 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

8/10 Bien

Parul

Les points forts : Équipements et infrastructures et conditions de l’hébergement
It’s not 5 star for me falls between 3-4 star, my room was in corner but I liked it was quite and I got complimentary water bottles each day. Location was prime within walking distance to French quarter
Séjour de 3 nuits en février 2024
Réponse de Jaquan le 24 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

6/10 Satisfaisant

George

Voyage en famille
Les points forts : Propreté et personnel et service
Ideal location if you want to be in the heart of the liveliness of the French Quarter and Bourbon St. Location is noisy. Hotel was clean and staff was nice.
Séjour de 4 nuits en avril 2024
Réponse de Demetris le 27 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating and your feedback. It allows us to share your feedback with our team and address any issues that need to be corrected or brought to our team’s attention. Your rating and the acknowledgment of our staff services let us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

francis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’ve stayed here at least 10 times, mostly during Mardi Gras, if you want quiet, I would suggest an interior room.
Séjour de 4 nuits en avril 2024
Réponse de Jaquan le 24 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Walking distance to many places to visit. Hotel was clean, staff are amazing.
Séjour de 5 nuits en avril 2024
Réponse de Jaquan le 24 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Nathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. Didnt have as many outlets as we would have liked. The tv was far away from the bed. Everything else was very nice and relaxing. It was dead center of all the activites. Perfect place to stay when in New Orleans
Séjour de 3 nuits en avril 2024
Réponse de Jaquan le 24 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Jennifer Utter, Livonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In the heart of the French Quarter. Very convenient access to much of the best NOLA has to offer.
Séjour de 3 nuits en avril 2024
Réponse de Jaquan le 24 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was wonderful. Loved the room and everything was kept clean. When we travel to New Orleans again we will definitely stay here.
Séjour de 3 nuits en avril 2024
Réponse de Jaquan le 24 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

10/10 Excellent

Steven, Snohomish

Voyage en famille
Les points forts : Équipements
Great
Séjour de 5 nuits en avril 2024
Réponse de Jaquan le 24 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

4/10 Médiocre

Wendee

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very beautiful place, but our room needed some love. Bathroom door didn't latch. Showerhead adjustment was broken. A plank in the floor was sticking up. Slats in the window shades were broken. There was some type of flashing light across the street that came directly into our room with no way to black it out at night. The night noise was horrible. Music so loud (outside or downstairs) that the base vibrated the bed a couple of timesl Went on until midnight or 1 am. Can't believe the hotel would expect anyone to sleep through that. Restaurant was closed for private party while we were there so no food onsite. No coffee available in the morning onsite except for the stuff in the rooms. The one good thing was the location, it was great.
Séjour de 5 nuits en avril 2024
Réponse de Demetris le 27 avr. 2024
Thank you for choosing to stay with us. We appreciate and value your feedback. It allows us to address and correct the issues so we won’t have them in the future. We hope that you enjoyed your stay overall. We hope you return to visit us during your next visit to New Orleans!

2/10 Horrible

Maria, Corpus Christi

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We booked this room for several reasons such as the pool and breakfast availability and for what they charge I expect to get that. We were unable to have breakfast there any of the days, the pool was muddy grey so that was a no, they only offer valet parking, the tiniest rooms, check in was a nightmare the staff moved and spoke to us like a deer in headlights.
Séjour de 4 nuits en avril 2024
Réponse de Demetris le 27 avr. 2024
Thank you for choosing to stay with us. I apologize for the check-in experience you had with us. I also apologize for the lack of service provided during your stay. I assure you that these issues will be addressed to prevent service issues from occurring in the future.

8/10 Bien

Graham

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
A very comfortable and spacious room on quiet side of hotel, which is a beautiful historic building in centre of French quarter. Excellent breakfast with attentive server. Reception staff a little brusque and formal, and not the usual friendly service with a smile which we have come to expect in the south.
Séjour de 2 nuits en avril 2024
Réponse de Jaquan le 20 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.

8/10 Bien

Susan, Ashland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the location for French Quarter Fest, right in the center. The gym was small but adequate (needed the ablility to sanitize equipment between uses). The courtyard and pool were lovely, highly recommend the balcony room overlooking this area. The noise, maybe from HVAC systems (?), made it impossible to sit and enjoy the spot for long. Staff was very friendly, made us feel welcome.
Séjour de 4 nuits en avril 2024
Réponse de Demetris le 27 avr. 2024
Thank you for choosing to stay with us. I first want to apologize for all the issues you encountered during your stay. I appreciate you for bringing these issues to our attention. I understand your frustration and assure you that I will share your feedback with my staff and management team. Your feedback allows us to address and correct the issues mentioned; therefore, we won't have these issues in the future. I hope we are one day given another chance to show our improvements in the areas mentioned.

10/10 Excellent

Theresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Jaquan le 20 avr. 2024
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay. We appreciate your rating. It lets us know that we have met the needs of the exceptions and provided exceptional customer service during your stay. We hope to see you again during your next visit to New Orleans.