Avis sur Cambria Hotel New Haven University Area
Cambria Hotel New Haven University Area
20 Dwight Street, New Haven, CT
Avis
8,8
Excellent
9,2/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
11 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 11 sept. 2023
Dear David, Thank you for taking the time to post a nice rating of Cambria Hotel New Haven University. We are delighted to know that you had such a positive experience with our check-in service. It is also pleasing to read that you liked our clean accommodations and convenient location. We appreciate your feedback and look forward to hosting you again.Until Next Time,Linzi BellGeneral Manager
8/10 Bien
Ernest
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ernest
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Ernest, We are happy that our location was perfect for your needs and helped make your visit to our city a total success! Thank you very much for sharing your experience so future guests can see what makes Cambria Hotel New Haven University an excellent choice. It was a pleasure accommodating you, and we look forward to seeing you again.Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Colleen
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Colleen
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Colleen, We were pleased to know that we exceeded your expectations with our impeccable accommodations and convenient location. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit. Until Next Time, Linzi Bell, General Manager
10/10 Excellent
Dianna, Denver
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dianna
Réponse de General Manager le 27 mai 2024
Dear Dianna, Thank you for taking the time to share your feedback regarding your recent stay at Cambria Hotel New Haven University and for your positive rating. While we are glad you liked our well-kept property and comfortable accommodations We sincerely apologize for the inconvenience you experienced with our housekeeping service, and we can understand the frustration this caused. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We are grateful for your understanding and patience. We would be delighted to welcome you back and provide you with the exceptional hospitality you deserve. Until Next Time, Linzi Bell, General Manager
10/10 Excellent
Oluwayemisi
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oluwayemisi
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mai 2024
Dear Oluwayemisi, Thank you for being our guest at Cambria Hotel New Haven University and sharing your experience. We are thrilled to know you were pleased with our relaxing atmosphere, comfortable accommodations, and excellent in-room amenities. We also appreciate you mentioning our spacious bathroom. It was a pleasure to host you, and we look forward to welcoming you back soon.Until Next Time,Linzi Bell,General Manager
2/10 Horrible
Karen, Superior
Voyage en famille
23 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Karen
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Karen, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with our housekeeping service, and we can understand the frustration this caused. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. Furthermore, we strive to make sure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We are grateful for your understanding and patience. On your next visit to New Haven, we would be delighted to welcome you back and provide you with the exceptional hospitality you deserve.Until Next Time,Linzi BellGeneral Manager
8/10 Bien
Maria De Los Angeles
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria De Los Angeles
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Ms. Angeles, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we sincerely apologize for the service shortfalls you experienced during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Margaret
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margaret
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Margaret, We were pleased to know that we exceeded your expectations with our impeccable accommodations. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit.Until Next Time,Linzi Bell,General Manager
8/10 Bien
Camarie
Voyage d’affaires, Voyage en couple
17 mai 2024
Les points faibles : Équipements
Camarie
Séjour de 2 nuits en février 2024
Réponse de General Manager le 18 mai 2024
Dear Camarie, Thank you for choosing to stay at Cambria Hotel New Haven University and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for not meeting your expectations regarding our location and for the difficulties you had with the parking. We appreciate your patience, and please know for future visits, our front desk is always happy to assist you with matters like this. We are also sorry for the cleanliness issues you had in your room. We will share this with the housekeeping team to ensure this is not repeated. We are grateful for your feedback and hope to have another chance to provide a better stay in the future. Until Next Time,Linzi Bell,General Manager
4/10 Médiocre
Catherine
Voyage d’affaires
16 mai 2024
Les points faibles : Propreté et personnel et service
Catherine
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Catherine, Thank you for being our guest and sharing your experience. We sincerely apologize for not meeting some of your expectations and for the disappointment you had with the housekeeping service policy. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We also regret any confusion regarding the incidentals. This is standard industry practice at reputable hotel chains. We are grateful for your patience. It is through feedback like yours that we can improve our services. We genuinely hope for another opportunity in the near future so we can create a truly exceptional experience for you.Until Next Time,Linzi Bell,General Manager
10/10 Excellent
GRISELDA
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
GRISELDA
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 9 mai 2024
Dear Griselda, What a pleasure to read your outstanding review about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and that you loved our beautiful property. We appreciate you being our guest and would love to welcome you back the next time you are in the area. Thanks again for the feedback! Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Daniel
Voyage d’affaires
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Daniel, We were pleased to read that we exceeded your expectations with our accommodations. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Dameon
7 mai 2024
Les points forts : Propreté
Dameon
Séjour de 1 nuit en février 2024
Réponse de General Manager le 9 mai 2024
Dear Dameon, We appreciate you leaving your outstanding rating regarding your recent visit to the Cambria Hotel New Haven University. It is a pleasure to know you enjoyed all we offer. We hope that we will have a chance to serve you again in the future. Until Next Time,Linzi BellGeneral Manager
2/10 Horrible
Garett, New haven
7 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Garett
Séjour de 2 nuits en mars 2024
Réponse de Linzi Bell General Manager le 10 mai 2024
Dear Garett, Thank you for choosing us and also for your review. We are disappointed to learn that you did not receive the hospitality you deserve and that we strive to provide every guest. Your feedback is invaluable to us, and we are committed to improving our services as we always strive to exceed our guests' expectations. We hope you will give us another chance to make a better impression when you return to our area.Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Coleen
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Coleen
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Coleen, What a pleasure to read your outstanding review about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and that you especially loved our spacious and well-appointed accommodations. Thank you for being our guest, and we would love to welcome you back the next time you are in the area.Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Rebecca, Princeton
29 avr. 2024
Rebecca
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 19 mai 2024
Dear Rebecca, It is wonderful to know you enjoyed everything about your time at Cambria Hotel New Haven University and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Olivia
Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olivia
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Olivia, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Cambria Hotel New Haven University. We hope to have the pleasure of doing so again on your next visit to the area.Until Next Time,Linzi BellGeneral Manager
2/10 Horrible
Andy, Gulf Breeze
26 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andy
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 28 avr. 2024
Dear Andy, Thank you for rating your stay with us. We sincerely apologize for not living up to your expectations during your time with us. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Until Next Time, Linzi Bell General Manager
10/10 Excellent
Thelbert
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thelbert
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Thelbert, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
kelly
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kelly
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Kelly, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Jack
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jack
Séjour de 1 nuit en avril 2024
Réponse de Linzi Bell General Manager le 24 avr. 2024
Dear Jack, Thank you for reviewing your stay at Cambria Hotel New Haven University. We are delighted to read that Dwan helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit.Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Arnold
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arnold
Séjour de 1 nuit en avril 2024
Réponse de Linzi Bell General Manager le 24 avr. 2024
Dear Arnold, Thank you for your comments regarding your recent stay at the Cambria Hotel New Haven University. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our entire team! Thank you again; we look forward to welcoming you back soon. Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Luisa
22 avr. 2024
Les points forts : Propreté
Luisa
Séjour de 1 nuit en avril 2024
Réponse de Linzi Bell General Manager le 24 avr. 2024
Dear Luisa, We appreciate you taking the time to leave your kind rating for Cambria Hotel New Haven University. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Sandra
21 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Sandra, Thank you for your kind rating! We are glad you had such a positive experience during your time at Cambria Hotel New Haven University, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Chris
20 avr. 2024
Chris
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 mai 2024
Dear Chris, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Cambria Hotel New Haven University. We'd love to host you again someday for yet another unforgettable visit.Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Arnold
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arnold
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Arnold, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at Cambria Hotel New Haven University. We look forward to welcoming you back on your next visit!Until Next Time,Linzi Bell,General Manager
8/10 Bien
MARIA LUISA
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MARIA LUISA
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Ms. Luisa, Thank you for your kind rating! We are glad you had such a positive experience during your time at Cambria Hotel New Haven University, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Huy
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Huy
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 20 avr. 2024
Dear Huy, Thank you for the wonderful rating for Cambria Hotel New Haven University! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Until Next Time,Linzi Bell,General Manager
8/10 Bien
Timothy
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Timothy, Thank you for choosing Cambria Hotel New Haven University and for your kind rating. We are delighted to read that you loved our spacious and impeccable accommodations along with the attentive service from our courteous associates. We appreciate you mentioning the breakfast offerings. Having said that, we have taken additional note of your comments as we strive to enhance our guest experience. We hope to welcome you back soon.Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Kayla
14 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Kayla
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Kayla, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Cambria Hotel New Haven University, and we look forward to welcoming you back soon. Until Next Time,Linzi Bell,General Manager
10/10 Excellent
David
14 avr. 2024
Les points forts : Propreté
David
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear David, What a pleasure to read your outstanding rating about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and had a great stay. We appreciate you being our guest and would love to welcome you back the next time you are in the area. Thanks again for the feedback! Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Kerry
10 avr. 2024
Les points forts : Propreté
Kerry
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Kerry, What a pleasure to read your outstanding rating about your time at Cambria Hotel New Haven University. We are thrilled you had an excellent experience and we exceeded your expectations. We appreciate you being our guest and would love to welcome you back the next time you are in the area. Thanks again for the feedback! Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Robert
8 avr. 2024
Les points forts : Équipements
Robert
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Robert, Thank you for choosing Cambria Hotel New Haven University and sharing your experience. We are delighted to know you enjoyed your stay with us. However, we never want to disappoint our guests; therefore, we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. It was a pleasure to host you, and we look forward to your return visit. Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
hyungrae
8 avr. 2024
hyungrae
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Hyungrae, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Cambria Hotel New Haven University.Until Next Time,Linzi Bell,General Manager
8/10 Bien
Janine
6 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Janine
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 7 avr. 2024
Dear Janine, Thank you for choosing Cambria Hotel New Haven University and for sharing your feedback. We are delighted to hear that you found our proximity to Yale New Haven Hospital convenient for your travel plans. We look forward to welcoming you back the next time you are in the area.Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Angela
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Angela, Thank you for sharing your feedback regarding your recent stay at Cambria Hotel New Haven University. We strive to deliver only the best to our guests; therefore, we truly regret not meeting your expectations. Your comments are invaluable, and we will address them appropriately as we are continually committed to improvements. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back soon.Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Esmeralda
Voyage en couple
1 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Esmeralda
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Esmeralda, Thank you for the excellent review of your stay at Cambria Hotel New Haven University. We are thrilled to read that you and your companion loved our well-maintained property along with the attentive service from our friendly associates and the parking. It was a pleasure hosting you, and we look forward to seeing you again soon.Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Brooke
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brooke
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 23 mars 2024
Dear Brooke, Thank you for evaluating your recent stay at Cambria Hotel New Haven University. We are delighted to know we exceeded your expectations and appreciate your comments regarding our devoted associates and will surely share your compliments with our team to keep them motivated. We are also glad that you enjoyed the fantastic views from the room assigned to you. It was a pleasure hosting your visit, and we look forward to welcoming you again.Until Next Time,Linzi Bell,General Manager
8/10 Bien
Sharon, Aylett
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sharon
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 14 mars 2024
Dear Sharon, We are pleased to receive your kind rating for Cambria Hotel New Haven University. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Sergio
Voyage d’affaires
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sergio
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 13 mars 2024
Dear Sergio, Thank you for choosing Cambria Hotel New Haven University. We are pleased to know how much you liked your beautiful room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Brandie
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brandie
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Brandie, Thank you for choosing Cambria Hotel New Haven University and for the excellent rating. We are thrilled we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Yndia
Voyage en couple
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yndia
Séjour de 2 nuits en février 2024
Réponse de GENERAL MANAGER le 7 mars 2024
Dear Yndia, We were pleased to read that we exceeded your expectations and appreciate your perfect rating. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Yndia
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yndia
Réponse de GENERAL MANAGER le 7 mars 2024
Dear Yndia, Thank you for your comments regarding your recent stay at the Cambria Hotel New Haven University. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our entire team! Thank you again; we look forward to welcoming you back soon. Until Next Time,Linzi Bell,General Manager
6/10 Satisfaisant
Shellon
3 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Shellon
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Shellon, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Until Next Time,Linzi BellGeneral Manager
10/10 Excellent
Fedeline
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fedeline
Séjour de 2 nuits en février 2024
Réponse de GENERAL MANAGER le 3 mars 2024
Dear Fedeline, We were pleased to read that we exceeded your expectations and appreciate your perfect rating. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we look forward to having another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Ashley
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ashley
Séjour de 1 nuit en février 2024
Réponse de General Manager le 29 févr. 2024
Dear Ashley, We appreciate your outstanding rating and were pleased to read that we exceeded your expectations. Thank you for choosing Cambria Hotel New Haven University, and if you find yourself in our area again, we hope to have another opportunity to host your visit!Until Next Time,Linzi Bell,General Manager
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille, Voyage en groupe, Voyage d’affaires
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de General Manager le 27 févr. 2024
Dear Guest, Thank you for taking the time to share your observations. We hope your daughter is better now. We apologize for the inconvenience caused due to the noise issues you encountered from the air unit and outside factors and that your sleep was disrupted. Your helpful comments will be shared with our team, and we will use them for future improvements. We understand your frustration, and we are grateful for your patience. On a positive note, we are glad you liked our ideal location and well-kept property. We hope you will give us a chance to show you the hospitality we are known for the next time you visit New Haven.Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Val, Beltsville
24 févr. 2024
Val
Séjour de 1 nuit en février 2024
Réponse de General Manager le 24 mars 2024
Dear Val, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Cambria Hotel New Haven University. We look forward to welcoming you back on your next visit!Until Next Time,Linzi Bell,General Manager
6/10 Satisfaisant
Shane
Voyage en famille, Voyage d’affaires
22 févr. 2024
Les points faibles : Équipements
Shane
Séjour de 1 nuit en février 2024
Réponse de General Manager le 25 févr. 2024
Dear Shane, Thank you for taking the time to evaluate your stay and sharing your concerns. We do apologize that you were not entirely satisfied with the quality and conditions of your accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry for the service issues you outlined. We have shared your comments with the appropriate individuals to keep this from being repeated. We are grateful for your patience and hope you will give us another opportunity to regain your trust on your next visit to New Haven.Until Next Time,Linzi Bell,General Manager
10/10 Excellent
Jasmine
Voyage en couple
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasmine
Séjour de 3 nuits en février 2024
Réponse de General Manager le 23 févr. 2024
Dear Jasmine, Thank you for choosing Cambria Hotel New Haven University for your weekend getaway. We are pleased to read that we exceeded all of your expectations. Thank you again; we look forward to welcoming you and your husband back again soon.Until Next Time,Linzi BellGeneral Manager