Avis sur Quality Inn Near Interstate I94
Quality Inn Near Interstate I94
18830 Laporte Rd, New Buffalo, MI
Avis
8,4
Très bien
8,4/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
10 janv. 2023
Séjour de 1 nuit en janvier 2023
Réponse de Manager le 11 janv. 2023
Dear Guest,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
8/10 Bien
Voyageur vérifié
22 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
10/10 Excellent
Ronald
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ronald
Séjour de 1 nuit en mai 2024
Réponse de Manager le 24 mai 2024
Hello Ronald,Thank you for choosing to stay with us! We appreciate you taking the time to share your experience. Our team hopes to welcome you back soon for another enjoyable stay!
10/10 Excellent
Amberle
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amberle
Séjour de 2 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Amberle,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience.
10/10 Excellent
Wayne
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wayne
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Wayne,Thank you for sharing your feedback with us. We are delighted to hear that you found value in your stay. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.
8/10 Bien
Marie M
17 mai 2024
Les points forts : Propreté et personnel et service
Marie M
Séjour de 2 nuits en mai 2024
Réponse de Manager le 19 mai 2024
Hello Marie M,We appreciate your feedback regarding the vending machine, and we will certainly look into updating the selection. Your input helps us improve our services for future guests.
8/10 Bien
Leann
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leann
Séjour de 1 nuit en mai 2024
Réponse de Manager le 19 mai 2024
Hello Leann,We are delighted to hear that you had a pleasant stay with us! If you have any suggestions for improvement, please don't hesitate to contact us directly. We look forward to welcoming you back soon!
8/10 Bien
Sarah
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en mai 2024
Réponse de Manager le 17 mai 2024
Hello Sarah,We are thrilled to hear that you appreciated our hotel's cleanliness and value for money. Your positive feedback is much appreciated and we hope to welcome you back in the future for another great stay.
6/10 Satisfaisant
Kathryn, Sturtevant
Voyage en groupe
12 mai 2024
Les points faibles : Personnel et service et équipements
Kathryn
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 mai 2024
Hello Kathryn, We appreciate your feedback regarding your recent stay, and we apologize for any inconvenience you may have experienced. Please don't hesitate to contact our management team directly with any concerns about your billing or service interactions. Your comments will help us improve our guest experience in the future.
10/10 Excellent
Mark
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Hello Mark,We appreciate your positive feedback on our easy access and friendly staff. Your words motivate us to continue providing excellent service to all our guests. Thank you for choosing to stay with us, we hope to welcome you back in the future.
10/10 Excellent
Joseph
10 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Hello Joseph,We are stoked to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!
2/10 Horrible
Nancy
Voyage en famille
8 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 mai 2024
Hello Nancy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
10/10 Excellent
Erika
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erika
Séjour de 1 nuit en mai 2024
Réponse de Manager le 6 mai 2024
Hello Erika,We are delighted to hear that our convenient location was beneficial for your visit and allowed you to enjoy the nearby attractions in New Buffalo. Your feedback is greatly appreciated as we strive to provide a positive experience for all our guests. Thank you for choosing to stay with us!
8/10 Bien
Sandra
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Sandra, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
10/10 Excellent
Darrell
Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darrell
Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 mai 2024
Hello Darrell,We are pleased to hear that you found our hotel to be very clean. Our housekeeping team works hard to maintain high standards of cleanliness for our guests' comfort and satisfaction. Your feedback is greatly appreciated. Thank you for choosing to stay with us.
10/10 Excellent
Elizabeth
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Elizabeth,We are delighted to hear that your stay was enjoyable and seamless. Our team strives to provide a hassle-free experience for all our guests. Should you have any future travel plans, we look forward to welcoming you back to create more wonderful memories for you.
10/10 Excellent
Michael
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Michael, We apologize for the inconvenience you experienced during your stay. Your feedback is crucial for us to address areas for improvement and provide a better experience for our guests in the future. We recommend guests contact management directly with any concerns during their stay to ensure a resolution is sought promptly.
10/10 Excellent
María
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
María
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello María,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
8/10 Bien
Katharine
14 avr. 2024
Katharine
Séjour de 1 nuit en avril 2024
Réponse de Manager le 6 mai 2024
Hello Katharine,We're thrilled to hear you had a great stay with us! Should you have any further comments or suggestions, please feel free to contact us directly. We hope to welcome you back soon!
10/10 Excellent
Leann
Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leann
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Leann,We are delighted to hear that you enjoyed the friendly staff and accommodations during your stay with us. Your kind words are truly appreciated, and we hope to welcome you back again in the future.
6/10 Satisfaisant
Ben
Voyage en couple
8 avr. 2024
Les points forts : Propreté
Ben
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Ben, Thank you for providing feedback on your recent stay. We appreciate knowing the convenience of our location met your needs. Your suggestion about breakfast is noted for future improvements. We hope to welcome you back for an even better experience during your next visit.
8/10 Bien
Gloria
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gloria
Séjour de 1 nuit en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Gloria,We're glad to hear you found our location convenient and enjoyed your room during your stay! Your feedback is truly appreciated. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience at our hotel.
8/10 Bien
Zorinda
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zorinda
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Zorinda,We're delighted to hear you enjoyed your stay with us! If you have any suggestions or concerns, please feel free to contact us directly. We look forward to welcoming you back soon!
2/10 Horrible
LORI
23 mars 2024
LORI
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello LORI,We apologize for any confusion during your stay. For any further assistance regarding your refund, please reach out to the hotel management directly. Your feedback on the website link will be shared with the team for review.
10/10 Excellent
Miranda, Sullivan
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Miranda
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Miranda,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
8/10 Bien
Andrea
Voyage en groupe
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en mars 2024
Réponse de Manager le 17 mars 2024
Hello Andrea,We appreciate your feedback regarding the room's air freshener. Your input helps us improve our services for future stays. Should you have any more concerns, please feel free to reach out to the hotel directly.
10/10 Excellent
Jazmyne
10 mars 2024
Jazmyne
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Jazmyne,We are glad to hear that you had an excellent experience during your stay with us. We look forward to welcoming you back soon for another enjoyable visit!
10/10 Excellent
Tamaca
Voyage en couple
10 mars 2024
Les points forts : Propreté et équipements
Tamaca
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Tamaca,We are delighted to hear that our staff provided you with professional and courteous service during your stay. Your feedback is greatly appreciated as we strive to ensure all our guests have a positive experience. Thank you for choosing our hotel for your visit.
10/10 Excellent
tammie
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
tammie
Séjour de 1 nuit en mars 2024
Réponse de Manager le 15 mars 2024
Hello tammie,We're delighted to hear that you enjoyed your stay with us! Should you have any further comments or queries, please feel free to contact us directly. We look forward to welcoming you back soon!
4/10 Médiocre
Jaxson
Voyage en couple
10 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jaxson
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Jaxson, We appreciate your feedback on your recent stay. Our team will address the cleanliness concerns you mentioned and work to improve. Your comments on the breakfast quality will be shared with our kitchen staff for their review. Your input helps us enhance our services for future guests.
10/10 Excellent
shawna
Voyage en famille
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
shawna
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello shawna,We're thrilled to hear that you found our hotel to be a convenient stop during your road trip. We appreciate your positive feedback and hope to welcome you back again in the future. Your support means the world to us!
8/10 Bien
Ann Marie
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann Marie
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Ann Marie,We are thrilled to hear that you enjoyed your stay and appreciated the amenities in the room. We look forward to welcoming you back on your next visit.
10/10 Excellent
George
2 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
George
Séjour de 1 nuit en février 2024
Réponse de Manager le 3 mars 2024
Hello George,We are pleased to hear that your stay was enjoyable. Your feedback is greatly appreciated. Thank you for choosing our hotel for your accommodation needs.
2/10 Horrible
DANNY
26 févr. 2024
DANNY
Séjour de 1 nuit en février 2024
Réponse de Manager le 1 mars 2024
Hello DANNY, We are sorry to hear that your experience did not meet expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay.
8/10 Bien
Rebecca
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rebecca
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello Rebecca,We appreciate your feedback on our customer service and the cleanliness of your room. Our team will look into the issue with the shower water to ensure it meets our standards. We will also consider your comments on breakfast as we strive to improve our services for all guests.
6/10 Satisfaisant
Carol
Voyage en famille
18 févr. 2024
Les points forts : Personnel et service
Carol
Séjour de 1 nuit en février 2024
Réponse de Manager le 21 févr. 2024
Hello Carol, We apologize if there was any confusion regarding the pool location. Your feedback is valuable and will be shared with the management for future improvements. We recommend reaching out to the hotel directly for any further assistance with your concerns.
10/10 Excellent
Denise, lansing
Voyage avec des animaux de compagnie, Voyage en couple
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Denise
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Denise,We are thrilled to hear about your positive experience at our hotel. It's rewarding to know that our commitment to maintaining high standards has not gone unnoticed. Thank you for recommending us, and we look forward to welcoming you back in the future.
8/10 Bien
Derek
17 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Derek
Séjour de 1 nuit en février 2024
Réponse de Manager le 20 févr. 2024
Hello Derek,We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better experience!
10/10 Excellent
Garry
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Garry
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Garry,Thank you for sharing your positive experience with our helpful and polite staff. We're delighted to know that you found your room to be quiet and conveniently located near the casino. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.
8/10 Bien
Michael A
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael A
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Michael A, Thank you for choosing our hotel and sharing your feedback! We appreciate your kind remarks about our friendly staff and the comfort of your room. We apologize for any inconvenience caused by the temporary closure of the pool and hot tub during the recent deep freeze. We strive to provide a pleasant experience and hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Julie
Voyage en couple
11 févr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Julie, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the pool and hot tub being closed for repairs. We understand the importance of having access to these amenities and apologize for any miscommunication regarding their availability. We recommend reaching out to Expedia to ensure accurate information regarding the amenities prior to booking your next stay. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
8/10 Bien
Christina
11 févr. 2024
Christina
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Christina, We're delighted you enjoyed your stay with us! Please don't hesitate to contact us for any future stays or feedback.
4/10 Médiocre
Kimberly
Voyage en famille
11 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kimberly
Séjour de 1 nuit en février 2024
Réponse de General Manager le 11 févr. 2024
Hello Kimberly, first and foremost, on behalf of all of us, we apologize for your experience at our hotel. We constantly strive to keep our hotel clean and functioning. The garbage in our lobby is constantly being changed to avoid unpleasant smells. I have talked to all of my employees to use all cleanliness precautions and remake anything that doesn't fit the Quality standards. We are also working on getting our pool back up and running ASAP. As for your room, I have talked to my housekeeping about these issues so they can be prevented in the future. We always encourage guests to come to the front desk and inform us of any issues you have with the room so we can come to a solution together. None of our staff was informed about these issues or else we would've been more than happy to switch your room or get it recleaned. We do hope you give us another chance in the future to give you the lovely stay you deserve. Thank you for taking the time to leave a review.
2/10 Horrible
Duncan
29 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Duncan
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 31 janv. 2024
Hello Duncan, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced with the pool. We always strive to provide accurate information on our website; however, occasionally unforeseen issues may arise. We encourage guests to contact management directly for any concerns or inquiries during their stay.
10/10 Excellent
John
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
John
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello John,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our hotel clean, comfortable, and reasonably priced. We appreciate your positive feedback and hope to welcome you back again in the future.
10/10 Excellent
Jennifer
28 janv. 2024
Jennifer
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 mars 2024
Hello Jennifer,Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.
8/10 Bien
Donna
Voyage en famille
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Donna,Thank you for taking the time to share your positive feedback with us! It's great to hear that you found our hotel to be clean, comfortable, and conveniently located. We strive to provide excellent value to our guests, and we're delighted to know that we delivered on that promise for you. We hope to welcome you back on your next visit.
8/10 Bien
Matthew
19 janv. 2024
Matthew
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Matthew,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad that you enjoyed your experience with us. If there is anything specific you would like to share about your stay, we encourage you to reach out to us directly so that we can address any concerns. We hope to have the opportunity to welcome you back in the future.
8/10 Bien
Mark
Voyage d’affaires
19 janv. 2024
Les points forts : Équipements
Mark
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Mark,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience with us. If there's anything specific you enjoyed about your stay, we'd love to hear about it. We always strive to provide the best service possible and we look forward to welcoming you back in the future.
8/10 Bien
Timothy
Voyage en couple
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Timothy
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Timothy,Thank you for choosing to stay with us during your visit to the area. We are delighted to hear that you found our rates reasonable and our rooms clean. Our grab bars in the bathroom are standard amenities added for our guests' convenience and safety. We also offer a shuttle service for guests who prefer not to drive. We hope to welcome you back in the future for another enjoyable stay.