Avis sur Days Inn by Wyndham New Braunfels
Days Inn by Wyndham New Braunfels
963 Interstate Highway 35 North Exit189, New Braunfels, TX
Avis
6,6
6,8/10
Propreté
7,2/10
Personnel et service
6,0/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Juliana,Your perfect 5 rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
8/10 Bien
Paul
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Paul, We appreciate you choosing our hotel for your stay! We hope to welcome you back soon for another enjoyable experience.
10/10 Excellent
Hilario S
15 mai 2024
Hilario S
Séjour de 7 nuits en avril 2024
Réponse de Manager le 19 mai 2024
Hello Hilario S,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon.
10/10 Excellent
Jose, LOS ANGELES
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 2 nuits en avril 2024
Réponse de Manager le 4 mai 2024
Hello Jose,Agradecemos sus amables comentarios sobre nuestras habitaciones recién renovadas, camas confortables y áreas comunes. Tomaremos en cuenta sus sugerencias sobre las almohadas y desayuno para futuras mejoras. Esperamos darle la bienvenida de nuevo en el futuro.
8/10 Bien
Domingo
30 avr. 2024
Les points forts : Propreté et personnel et service
Domingo
Séjour de 2 nuits en avril 2024
Réponse de Manager le 2 mai 2024
Hello Domingo,We appreciate your understanding during our renovations and are pleased that you noticed improvements. Your feedback is valuable as we strive to enhance our guest experience. Thank you for taking the time to share your thoughts with us.
10/10 Excellent
clifton e
30 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
clifton e
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 mai 2024
Hello clifton e,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
10/10 Excellent
Laraina
Voyage en groupe
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laraina
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Laraina,We are delighted to hear that you enjoyed the pool, hot tub, and our clean, updated rooms with excellent AC. We strive to provide our guests with a comfortable and relaxing stay.
10/10 Excellent
clifton e
25 avr. 2024
clifton e
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 mai 2024
Hello clifton e,Thank you for taking the time to give us a perfect 10 rating! I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.
10/10 Excellent
Yolanda
Voyage avec des animaux de compagnie, Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yolanda
Séjour de 1 nuit en mars 2024
Réponse de Manager le 26 avr. 2024
Hello Yolanda,We are overjoyed to hear that you enjoyed your stay in our newly remodeled room #110. Our team strives to provide a comfortable and updated experience for our guests. We appreciate your feedback regarding the flooring choice, and we hope to welcome you back soon for another pleasant stay.
10/10 Excellent
clifton e
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
clifton e
Séjour de 1 nuit en avril 2024
Réponse de Manager le 25 avr. 2024
Hello clifton e,We are thrilled to hear that you had an excellent experience during your stay with us! We hope to welcome you back soon for another memorable stay.
10/10 Excellent
clifton e
Voyage d’affaires
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clifton e
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello clifton e,We appreciate your feedback on the cleanliness and functionality of our facilities. Your satisfaction is important to us, and we strive to maintain high standards throughout the hotel. Should you have any further comments or suggestions, please don't hesitate to reach out to our management team.
8/10 Bien
TONYA
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TONYA
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello TONYA,We appreciate your feedback on our remodeled rooms' cleanliness. While we don't offer continental breakfast, we regret any inconvenience caused by the absence of lobby coffee. Your comments will be shared with the team to enhance our services further.
2/10 Horrible
Allison
21 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Allison
Séjour de 1 nuit en avril 2024
Réponse de Manager le 25 avr. 2024
Hello Allison, We appreciate you choosing to stay with us and regret to hear that we fell short of your expectations. Please do not hesitate to reach out to us directly with any feedback you may have so we can address any concerns. We hope to have the opportunity to welcome you back in the future for an improved experience.
10/10 Excellent
Bruce
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 3 nuits en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Bruce,Thank you for sharing your feedback with us. We are pleased to hear that you found your room clean, comfortable, and quiet. We appreciate your suggestion regarding the bed pedestal height and will certainly take it into consideration for future room updates. Your input is valuable as we strive to enhance our guests' experience.
2/10 Horrible
Shane
9 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shane
Séjour de 2 nuits en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Shane, We regret to hear about your experience and apologize for any inconveniences caused. We strive to provide a comfortable stay for all guests and are disappointed to learn of the challenges you encountered. Your feedback is valuable and will be shared with the team for improvement purposes. We appreciate you bringing this to our attention as it helps us to enhance our services for future guests.
10/10 Excellent
Jose Alfonso
Voyage en groupe
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose Alfonso
Séjour de 2 nuits en avril 2024
Réponse de Manager le 10 avr. 2024
Hello Jose Alfonso,We appreciate your feedback on our renovated room and recognize there are ongoing improvements around the hotel. We're glad you found your room to be new and clean, providing a comfortable stay amidst the renovation process. Thank you for your understanding as we work to enhance our facilities for future guests.
8/10 Bien
Jalen
Voyage en couple
8 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jalen
Séjour de 3 nuits en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Jalen,We appreciate your feedback regarding your recent stay. Should you have any further concerns, please reach out to our management team directly for assistance. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
8/10 Bien
David
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en avril 2024
Réponse de Manager le 9 avr. 2024
Hello David,Thank you for sharing your feedback with us. We appreciate your patronage and will take your comments into consideration for future improvements at our property. Your satisfaction is important to us and we hope to welcome you back for a better experience in the future.
4/10 Médiocre
Lisa
Voyage en couple
7 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Lisa, We apologize for any inconvenience this may have caused. Your feedback helps us improve our services to provide a better experience for our guests. We encourage you to reach out to our management team directly to further discuss your stay with us. Thank you for sharing your concerns with us.
10/10 Excellent
Nesa
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nesa
Séjour de 3 nuits en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Nesa,We're delighted to hear you found our renovated property to be a great value with a good location. Feedback like yours helps us continue to improve our guests' experience. We look forward to welcoming you back in the future.
10/10 Excellent
Lusmeldy
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lusmeldy
Séjour de 2 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello Lusmeldy,Thank you for sharing your feedback with us. We appreciate your comments and will make sure to address the points you mentioned for future improvements. If you have any further concerns, please don't hesitate to reach out to our management team directly.
10/10 Excellent
Doug
23 mars 2024
Doug
Séjour de 1 nuit en mars 2024
Réponse de Manager le 13 avr. 2024
Hello Doug,We appreciate you choosing our hotel for your stay! Please feel free to reach out if you have any further comments or suggestions.
2/10 Horrible
Adrian
18 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Adrian
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Adrian, We're sorry to hear about your experience. Please know that we take all feedback seriously and will address this matter with our team for further improvements. Thank you for bringing this to our attention.
4/10 Médiocre
Maximo
26 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Maximo
Séjour de 1 nuit en février 2024
Réponse de Manager le 29 févr. 2024
Hello Maximo, We apologize for the inconveniences you encountered during your stay. Your feedback has been duly noted and will be shared with the management team for their review. We strive to ensure all guests have a comfortable experience and will work diligently to address situations like the one you described. Your comments are valuable to us as we continually strive to improve our services.
10/10 Excellent
Nicholas
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicholas
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 févr. 2024
Hello Nicholas,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.
10/10 Excellent
Voyageur vérifié
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Dear Guest,We apologize for any inconvenience caused by the renovations during your stay. Your feedback is valuable and will be shared with our team for review. Should you have any further concerns, please feel free to contact our management directly. Thank you for sharing your experience with us.
8/10 Bien
joseph
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Okay stay in New Braunfels Texas
joseph
Séjour de 1 nuit en février 2024
Réponse de Manager le 6 févr. 2024
Hello joseph,Thank you for sharing your feedback! We're glad to hear that you found our room clean and neat, as well as our accessible bathroom and shower excellent. We appreciate your suggestion for a firmer mattress and will take it into consideration. Our friendly and helpful staff is always here to assist you. We hope to welcome you back for another great stay in the future.
4/10 Médiocre
Adrien
25 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Adrien
Réponse de Manager le 26 janv. 2024
Hello Adrien,We're sorry to hear that you didn't have the best experience during your stay. If there are any specific concerns or feedback you would like to share, please don't hesitate to reach out to us directly so we can address them accordingly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
8/10 Bien
Jesse
22 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jesse
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Jesse, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
6/10 Satisfaisant
Cody
7 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cody
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Cody, We appreciate you choosing our hotel for your stay. We would love to hear more about your experience and any feedback you may have. Please reach out to us directly so we can address any concerns you may have. We hope to have the opportunity to welcome you back again in the future.
2/10 Horrible
Michael
Voyage en famille
4 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Michael, We are sorry to hear that you did not have a satisfactory experience during your stay with us. We kindly ask you to reach out to our hotel team to share any specific feedback you have, so we can address any issues accordingly.
10/10 Excellent
laura
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
laura
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello laura,We're delighted to hear that you found our property to be conveniently located near various tourist attractions, including river and park activities, dining options, the historic district, boutique shopping, and a music venue. We hope that you were able to explore and enjoy all the wonderful amenities and experiences our location has to offer during your stay.
8/10 Bien
Akshay
2 janv. 2024
Les points forts : Propreté et personnel et service
Akshay
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Akshay, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
8/10 Bien
Kenneth
23 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 24 déc. 2023
Hello Kenneth,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If there's anything specific you'd like to share about your stay, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.
6/10 Satisfaisant
LAURA
Voyage en famille
21 déc. 2023
LAURA
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello LAURA,Thank you for choosing our hotel for your stay. We're sorry to hear that your experience did not meet your expectations. We would greatly appreciate it if you could provide us with further details about your stay so that we can address any issues. Please reach out to us at your earliest convenience. We value your feedback and hope to have an opportunity to improve your experience in the future.
10/10 Excellent
Marvin
Voyage d’affaires
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marvin
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello Marvin,Thank you for your feedback! We're delighted to hear that our staff was friendly and provided you with information about our ongoing remodeling. We aim to ensure our guests have a comfortable stay during this process. We appreciate your understanding and hope to welcome you back in the future to experience our updated property.
10/10 Excellent
Mary Ann, Lago Vista
10 déc. 2023
Les points forts : Propreté et personnel et service
Mary Ann
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 11 déc. 2023
Hello Mary Ann, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the outlets and noise level in your room. We understand the importance of having convenient access to outlets and apologize for any inconvenience caused. Your comments have been shared with our team for future improvements. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
ken
Voyage en couple
27 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ken
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 29 nov. 2023
Hello ken,Thank you for your kind words about our staff! We are pleased to hear that they made your stay enjoyable. We strive to provide excellent service and appreciate your feedback.
4/10 Médiocre
Esteban
Voyage en famille
21 nov. 2023
Les points faibles : Propreté et personnel et service
habitaciones Ok, pero servicio No good
Esteban
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 23 nov. 2023
Hello Esteban,Thank you for sharing your experience with us. We apologize if the cleanliness service did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements. We value our guests' satisfaction and aim to provide excellent customer service. Please reach out to our management team directly to further discuss any concerns you may have.
10/10 Excellent
Michael
Voyage d’affaires
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend Stay
Michael
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello Michael,Thank you for your feedback! We're delighted to hear that you found our rooms clean and comfortable. It's wonderful to know that you were satisfied with the value for your money. We appreciate your kind words and hope to welcome you back in the future.
2/10 Horrible
Jose
13 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Filthy Hotel
Jose
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello Jose,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team values cleanliness and we take your comments seriously. We encourage guests to report any issues during their stay so that we can address them promptly. Please contact our management team directly to discuss your concerns further.
4/10 Médiocre
Michael
12 nov. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Michael, Thank you for your feedback regarding the condition of the rooms. We appreciate you bringing this to our attention and will share it with our team for further improvement. We strive to provide a comfortable stay for all our guests and apologize if we fell short of your expectations. We appreciate your valuable input and hope to have the opportunity to serve you better in the future.
8/10 Bien
Mickey
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Review
Mickey
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 14 nov. 2023
Hello Mickey,Thank you for sharing your feedback regarding the comfort of the bed during your stay. We apologize if it did not meet your expectations. Our team constantly strives to ensure a pleasant and restful stay for all our guests. We appreciate your comments and will share them with our management for further review.
4/10 Médiocre
James
10 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 12 nov. 2023
Hello James,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We value your input and will share your comments with our team for further improvement. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
10/10 Excellent
Veronica
8 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Veronica
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 11 nov. 2023
Hello Veronica,Thank you for your excellent review! We're delighted to hear that you had a wonderful stay with us. Our team works hard to ensure our guests have a comfortable and enjoyable experience. We appreciate your kind words and hope to welcome you back in the future for another fantastic stay at our hotel.
4/10 Médiocre
Tom
8 nov. 2023
Les points faibles : Propreté
Tom
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 11 nov. 2023
Hello Tom,Thank you for sharing your feedback with us. We appreciate your stay at our hotel and regret that we didn't fully meet your expectations. We strive to provide excellent service and will take your comments into consideration as we continuously work towards improving our guests' experience. If you have any further concerns, please reach out to our management team directly.
6/10 Satisfaisant
Manish
Voyage en groupe
6 nov. 2023
Manish
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Manish, Thank you for sharing your feedback with us. We appreciate your positive comments about our affordable pricing and polite staff. We apologize if our breakfast options did not meet your expectations. Rest assured, we will take your feedback into consideration for future improvements. Thank you for choosing to stay with us and we hope to welcome you back for a better experience in the future.
4/10 Médiocre
Sara
6 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sara
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 9 nov. 2023
Hello Sara, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
6/10 Satisfaisant
Kristina
Voyage en groupe
6 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Its a Catfish of a place.
Kristina
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Kristina,Thank you for your feedback regarding your recent stay. We apologize if the appearance of our property did not meet your expectations. We appreciate your comments and will share them with our team for further review.
2/10 Horrible
Lindsay
Voyage en groupe
5 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lindsay
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Lindsay,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the room allocation and the condition of the amenities. Our team strives to deliver a comfortable stay for our guests, and we regret that we fell short of your expectations. We appreciate your feedback, which will be addressed internally to improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.