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Avis sur Holiday Inn Express Hotel of Neptune, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel of Neptune, an IHG Hotel
3510 Highway 66, Neptune City, NJ

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 452 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 292 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 122 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 70 avis sur 1005." "

8,6/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Marlène

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Holiday Inn Express Neptune Management le 2 janv. 2024
Thanks!

10/10 Excellent

ibrahim EL HOUTI EL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfait!
Séjour de 2 nuits en décembre 2021
Réponse de Julia C le 4 janv. 2022
Merci!

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en juillet 2019

8/10 Bien

Joey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
J'y retournerais sans hésitation. Excellent service
Séjour de 2 nuits en novembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2018
Réponse de Sarah from Hotels Unlimited le 26 juil. 2018
Thank you!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2018

8/10 Bien

LARRY

Voyage en famille
Les points forts : Propreté et personnel et service
Its under construction and parking is limited.
Séjour de 1 nuit en mai 2024

8/10 Bien

Peter

Voyage en couple
Les points forts : Propreté et personnel et service
Unfortunately during construction, great potential, very comfortable room
Séjour de 1 nuit en mai 2024
Réponse de Holiday Inn Express Neptune Management le 22 mai 2024
Thank you for the wonderful review! We're so happy you had a great stay.

10/10 Excellent

Shaquille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Holiday Inn Express Neptune Management le 22 mai 2024
Thanks so much! We're glad you had a great stay.

2/10 Horrible

Willie

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing I did not get to stay because they were renovating and could not provide me with any handicap accessibles, staff told me that they were not allowed to assist where no ramp was avaiable. I am demanding a full refund I had to look all over the city to find a reasonably price hotel after driving for over 12 hours. I have never saw such a mess. Please refund my $300.00. I know what the listing says but the promise of a bag meal, and again I was told I had to go around the side of the hotel and walk up some steps which i am unable to do.
Séjour de 2 nuits en mai 2024
Réponse de Holiday Inn Express Neptune Management le 20 mai 2024
We sincerely apologize this was your experience. We understand you recently spoke with management, and they apologized personally for the issues. Again, we apologize this was your experience, and we hope you consider giving us another chance in the future.

6/10 Satisfaisant

Motoko

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The front staff was good. They did not clean inside the microwave in the guest room. When I try to fix coffee in the room there is no creamer. Seems like didn’t check amenities.
Séjour de 3 nuits en mai 2024
Réponse de Holiday Inn Express Neptune Management le 20 mai 2024
Thank you for your review and feedback. We're sorry you experienced this issues, and we'll address this with the housekeeping team. We appreciate you letting us know, and we'll make sure it doesn't happen again moving forward.

10/10 Excellent

Richard

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Under construction the side doors were left open, the main entrance was blocked. The Neptune area of NJ is not a good area, the local stores have great security for this but not the IHG.
Séjour de 5 nuits en mai 2024
Réponse de Holiday Inn Express Neptune Management le 16 mai 2024
Thank you for your review and feedback. We're glad you enjoyed your stay, but we apologize there were some aspects that could have been improved. We've addressed your concerns with the team, and we'll work on improving.

10/10 Excellent

Alexia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were amazing
Séjour de 1 nuit en mai 2024
Réponse de Holiday Inn Express Neptune Management le 13 mai 2024
Thanks so much! We're thrilled you enjoyed your stay.

10/10 Excellent

Jennifer

Séjour de 1 nuit en mai 2024
Réponse de Holiday Inn Express Neptune Management le 6 mai 2024
Thanks for the incredible review!

2/10 Horrible

Tawana

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was under construction and there was nowhere to park. The building was not what I had seen online
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn Express Neptune Management le 30 avr. 2024
We're sorry you weren't happy with your recent stay. We are undergoing a renovation, and it is noted on our website and all third-party sites. We're disappointed this negatively impacted your stay, but we hope you consider staying with us when the renovation is complete.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn Express Neptune Management le 30 avr. 2024
Thanks!

6/10 Satisfaisant

Crystal

Les points faibles : Équipements
The room my family and i stayed in was great. Very nice, Spacious and clean. Hotel is Close to food and shopping. My problem comes from the pool. It was very dirty and grainy. My son got a red burning rash from it twice. I brought it to the attention of the front desk person at the time. He was very unconcerned or sympathetic, supposedly called his manager with my situation and all i was told is that a third party comes to clean the pool and test the water and it’s fine. Tell that to my son who is writhing in burning pain because of the rash he got in the pool and had to get out on both occasions he was in it. Hotel is also under renovation lots of noise in check in area and no longer offer hot breakfast buffet. Only grab and go from a closet. This was my second time at this hotel. First experience was great, unfortunately this one not so much.
Séjour de 2 nuits en avril 2024
Réponse de Holiday Inn Express Neptune Management le 30 avr. 2024
We're sorry you weren't completely satisfied with your recent stay. We are currently undergoing a renovation which is noted on all sites. We do apologize that your son had a reaction after going in our pool. We check our pool several times throughout the day and levels were all normal. We're sorry this was your experience, and we wish you the best in your future travels.

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ckean, spacious room. But, under construction....a little loud.
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn Express Neptune Management le 30 avr. 2024
Thank you for your review and feedback!

10/10 Excellent

Jared

Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn Express Neptune Management le 1 mai 2024
Thanks! We're so glad you enjoyed your stay.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great time In this hotel. Everything is brand new and the continental breakfast had many options.
Séjour de 2 nuits en avril 2024
Réponse de Holiday Inn Express Neptune Management le 8 avr. 2024
Wow - thank you so much for the incredible review! We are so happy you enjoyed everything about your recent stay.

10/10 Excellent

Nelson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room nice and clean.
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn Express Neptune Management le 8 avr. 2024
Thank you!

4/10 Médiocre

Janice

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Poor room housekeeping, very limited grab&go breakfast-apparently no delivery that day; towels in room were removed but not replaced
Séjour de 5 nuits en mars 2024
Réponse de Holiday Inn Express Neptune Management le 1 avr. 2024
We sincerely apologize this was your experience. We appreciate your feedback, and we will work on improving moving forward. Thank you for staying with us, and we hope you give us another chance in the future.

10/10 Excellent

isabel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 1 avr. 2024
Thank you for the review and feedback!

10/10 Excellent

Tracey, Chesapeake

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my 3rd time staying here also clean and nice
Séjour de 2 nuits en mars 2024
Réponse de Holiday Inn Neptune Management le 28 mars 2024
Thank you for the wonderful review! We're thrilled to hear you continuously choose to stay with us and always have an exceptional stay. Thank you again, and we look forward to seeing you again soon.

10/10 Excellent

Malcolm

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff
Séjour de 2 nuits en mars 2024
Réponse de Holiday Inn Express Neptune Management le 27 mars 2024
Thank you!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The main road out front of the property is in need of some serious repair.
Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 25 mars 2024
Thank you for your review and feedback.

8/10 Bien

Rennie, Washington

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed for one night after visiting a nearby art gallery. The staff was very professional and efficient. Check in was a breeze and when we had some trouble with our TV someone came up and quickly resolved the issue. The hotel was undergoing renovation so we didn't have access to the pool or the gym but the facility was clean and still functioned well. It was a little noisy from the traffic but not unbearable. The bed was comfortable and the following morning we had a very nice hot breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 22 mars 2024
Thank you so much for the wonderful review! We are so glad you completely enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

harold

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Efficient, clean, economic, convenient
Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 20 mars 2024
Wow - thank you!

10/10 Excellent

Diana

Voyage en famille
Front desk staff very nice
Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 18 mars 2024
Thanks!

10/10 Excellent

Lorin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was just completely redone. It was beautiful and everything was clean and new. The staff was helpful and friendly. The breakfast Buffett area was clean and food was delicious! I would totally recommend staying here and will stay again. Great hotel and staff.
Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 18 mars 2024
Thank you for the wonderful review! We are so pleased you enjoyed everything about your stay, and we look forward to seeing you again soon!

10/10 Excellent

Timothy

Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 2 avr. 2024
Thank you so much for the wonderful review!

10/10 Excellent

harold

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 15 mars 2024
Thanks so much!

2/10 Horrible

Elizabeth

Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 1 avr. 2024
We apologize you weren't happy with your recent stay. If you would like to discuss the issues you experience, please don't hesitate to reach out to us at your earliest convenience.

10/10 Excellent

Olivia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am shocked at how nice this place is. When i got here, they put me on the 3rd floor, where all the rooms are renovated, and WOW. It is absolutely gorgeous. Everyone was so kind, and as a solo female traveller i felt very safe at the hotel!:)
Réponse de Holiday Inn Express Neptune Management le 11 mars 2024
Thanks so much for the incredible review! We are so happy you completely enjoyed your stay with us, and we hope to see you again soon.

10/10 Excellent

Alfred

Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 1 avr. 2024
Thanks for the wonderful review!

10/10 Excellent

Emily

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 11 mars 2024
Thanks!

10/10 Excellent

Pamela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property, nice breakfast, and courteous and professional staff.
Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 11 mars 2024
Thank you so much! We're thrilled you enjoyed your stay.

10/10 Excellent

Adelso

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Than
Séjour de 3 nuits en février 2024
Réponse de Holiday Inn Express Neptune Management le 5 mars 2024
Thanks for the great review!

8/10 Bien

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Holiday Inn Express was convenient for us to stay overnight. We did book because there was a pool and gym, but it was under renovation when we arrived which would have been good to know. Otherwise, the property was newly renovated (or almost) and everything was clean and nice.
Séjour de 1 nuit en mars 2024
Réponse de Holiday Inn Express Neptune Management le 4 mars 2024
Thank you so much! We are thrilled you enjoyed your stay, but we apologize the pool and fitness center were closed due to renovations. We hope you choose to stay with us again when the renovations are complete, as we know you'll love the results. Thanks again!

10/10 Excellent

Valeria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean!
Séjour de 2 nuits en février 2024
Réponse de Holiday Inn Express Neptune Management le 4 mars 2024
Thanks for the incredible review! We are so glad you enjoyed your stay.

2/10 Horrible

John

Séjour de 1 nuit en janvier 2024
Réponse de Holiday Inn Express Neptune Management le 8 févr. 2024
We're disappointed to hear you didn't enjoy your stay. We would like to know more about the issues you experienced so we can work on improving moving forward. We're sorry this was your experience, and we wish you the best in your future travels.

6/10 Satisfaisant

Eron

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The heat didn't work out just now warm air continuously
Séjour de 1 nuit en février 2024
Réponse de Holiday Inn Express Neptune Management le 5 févr. 2024
Thank you for your review and feedback. We apologize there was an issue with your PTAC unit, and we'll let maintenance know immediately so they can repair it. Thank you again for your review, and we hope you choose to stay with us in the future.

8/10 Bien

Danny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly and helpful and breakfast was sufficient
Séjour de 6 nuits en janvier 2024
Réponse de Holiday Inn Express Neptune Management le 1 févr. 2024
Thanks so much for the incredible review!

6/10 Satisfaisant

Alexis

Voyage en couple
Les points faibles : Personnel et service et équipements
We had a 1.5 hour wait to get our room after the allotted check in time. The room was okay as far as cleanliness goes. Linens were clean and beds made. The provided breakfast was largely stale or cold food. With several items having run out after 2hrs of the time it was available. Seating in the dining area was also very limited.
Séjour de 1 nuit en décembre 2023
Réponse de Holiday Inn Express Neptune le 29 janv. 2024
Thank you for taking the time to review your recent stay with us at the Holiday Inn Express Neptune. We sincerely apologize you ran into several issues during your stay, and we have reviewed your concerns with the entire team. We strive to provide our guests with an exceptional stay, and we're disappointed we fell short. We appreciate your feedback, and we will work on improving.

10/10 Excellent

CHARLENE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Met our needs and is reasonably priced. Excellent staff.
Séjour de 1 nuit en janvier 2024
Réponse de Holiday Inn Express Neptune Management le 29 janv. 2024
Thank you so much!

2/10 Horrible

Erin

Séjour de 1 nuit en janvier 2024
Réponse de Holiday Inn Express Neptune Management le 29 janv. 2024
We're sorry to hear you had a poor experience with us at the Holiday Inn Express Neptune. We appreciate your feedback, and we'll work on improving moving forward.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Holiday Inn Express Neptune Management le 22 janv. 2024
Thanks so much!

10/10 Excellent

Elissa

Voyage en groupe
Séjour de 1 nuit en janvier 2024
Réponse de Holiday Inn Express Neptune Management le 15 janv. 2024
Thanks for the 5-star review!

10/10 Excellent

Jeffrey, Riverview

Séjour de 1 nuit en janvier 2024
Réponse de Holiday Inn Express Neptune Management le 29 janv. 2024
Thanks for the 5-star review! We're so glad you enjoyed your stay.