Avis
9,0
Merveilleux
9,4/10
Propreté
9,2/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en groupe
14 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023
Réponse de Reservations le 14 nov. 2023
Hello Khedidja,Thank you for taking the time out to post a review on your recent vacation experience during your stay at our hotel.We are pleased to know you found the room very nice and clean which the housekeeper did a great job in doing but found the prices at the restaurant to be expensive and the customer service can be better as the staff members are not friendly and customer service orientated, we are very sorry to hear of this. Rest assure your review is greatly appreciated and will be passed on the relevant person for this to be looked into and addressed.We hope this does not affect your decision to stay with us in the future .
10/10 Excellent
Yvonne
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yvonne
Séjour de 7 nuits en mai 2024
6/10 Satisfaisant
Bryan
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryan
Séjour de 4 nuits en mai 2024
Réponse de Reservations le 17 mai 2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Tekiah
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tekiah
Séjour de 3 nuits en mai 2024
8/10 Bien
Nadia
Voyage en couple
3 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nadia
Séjour de 14 nuits en avril 2024
Réponse de Reservations le 3 mai 2024
Thanks for staying with us. We appreciate your feedback as this assist us with improvements in areas that we are lacking.Happy to know this was the second time in a row staying at our hotel and love the beach which is probably the nicest beach on the 7 mile and found the rooms clean and well appointed.Sorry to hear of your dislikes which includes the lack of friendliness from the staff especially the female staff and the poor service in the restaurant. These issues will be looked into and addressed so they do not reoccur.Despite these disappointments it is good knowing you found other staff members who were pleasant which includes the elder lady in the dining room (Francella) and beach security and will return to the property in the future.Wishing you all the best and looking forward to your future visits.
6/10 Satisfaisant
Elizabeth
30 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 7 nuits en avril 2024
Réponse de Reservations le 3 mai 2024
Thanks for staying with us. We appreciate your feedback.
8/10 Bien
Kellie
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kellie
Séjour de 2 nuits en avril 2024
Réponse de Reservations le 3 mai 2024
Hello Kellie,Thanks for staying with us. We appreciate your feedback. Happy to know you found the hotel's beach to be the best in Negril and the service was good.As t relates to the location of the bathroom, we do understand it can be a bit inconvenient for some of the guests and maybe this is something that will be in the pipeline when doing future renovations/construction.It was our pleasure hosting you here at the hotel and looking forward to your future stays.
8/10 Bien
CAROL
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CAROL
Séjour de 8 nuits en avril 2024
Réponse de Reservations le 25 avr. 2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Satnam
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Satnam
Séjour de 2 nuits en avril 2024
Réponse de Reservations le 3 mai 2024
Thanks for staying with us. We appreciate your feedback
10/10 Excellent
Cheryl, South Yarmouth
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheryl
Séjour de 14 nuits en mars 2024
Réponse de Reservations le 25 avr. 2024
Thanks for staying with us. We appreciate your feedback!Happy to know that staying at Charela was on your bucket list which you have now accomplished and found the two weeks stay to be glorious and highly recommend our property for fun in the sun escape.It was our pleasure hosting you here with us and look forward to your future visits.
10/10 Excellent
Robert, Lords Valley
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 7 nuits en février 2024
Réponse de Reservation le 25 févr. 2024
Thanks for sharing your feedback on your recent vacation experience at our hotel.Good to know you found everything to be well at our hotel, the great staff, very good food, clean and comfortable rooms and the location of the property ideal.It was our pleasure hosting you here with us and do look forward to your future visits.
10/10 Excellent
Ronald
23 févr. 2024
Ronald
Séjour de 7 nuits en février 2024
Réponse de Reservations le 3 mai 2024
Thanks for staying with us. We appreciate your feedback
10/10 Excellent
randy
Voyage en couple
30 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
randy
Séjour de 7 nuits en janvier 2024
Réponse de Reservation le 31 janv. 2024
Thank you for staying with us and taking the time to share your feedback.We hope to host you another time.
10/10 Excellent
Tamera
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tamera
Séjour de 7 nuits en janvier 2024
Réponse de Reservations le 31 janv. 2024
Thank you for your feedback!We appreciate you taking the time out to post a review on your recent vacation experience during your visit at our hotel and happy to know everything was great.It was our pleasure welcoming and hosting you here with us and look forward your future visits.
10/10 Excellent
John
Voyage en couple
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements
John
Séjour de 10 nuits en janvier 2024
Réponse de Reservations le 18 janv. 2024
Hello John,Thank you for taking the timeout to post a review on your recent vacation experience whilst visiting our hotel. We are happy to hear that you consider our property to be of great value and location with great services extended by the staff. For the few younger restaurant waitresses who spends most of their time on the phone, this will definitely be addressed.I am sure the front desk staff, beach attendants and housekeeper will be appreciative of your compliment and mention for their assistance and great services.For the updates suggested they will definitely be looked into as your suggestions do assist us in improving our property and services.It was our pleasure welcoming and hosting you here with us and do look forward to your return visit.
8/10 Bien
Rohan
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rohan
Séjour de 6 nuits en décembre 2023
10/10 Excellent
Kristin
Voyage en couple
26 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristin
Séjour de 6 nuits en novembre 2023
10/10 Excellent
Jacqueline, indianapolis
Voyage en famille
13 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 2 nuits en novembre 2023
Réponse de Reservation le 14 nov. 2023
Hello Jacqueline,Thank you for taking the time out to post a review on your recent vacation stay at our hotel. It was our pleasure welcoming and hosting you here with us and happy to know you had a great time and found the hotel to be a gem with spacious ocean front room with beautiful furnishings, friendly staff who are always smiling and the gracious host (the owner) who is great to have conversations and don't forget Kush the coolest German Shepherd around.We are pleased to hear that you will definitely return, we are also looking forward to welcoming and hosting you once again.
10/10 Excellent
Harshad
5 nov. 2023
Harshad
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Gaspare
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect one nighter.
Gaspare
Séjour de 1 nuit en octobre 2023
Réponse de Reservations le 30 oct. 2023
Hello Gaspere,Thanks for your productive feedback.Here at the Charela Inn Hotel we pride ourselves in doing an awesome job and delivering the best service possible. We will definitely commend the staff as always for going that extra mile for our guest so that they will continue to deliver excellent service.We appreciate your visit and look forward to hosting you in the future.
10/10 Excellent
Dean
Voyage en famille, Voyage en couple
26 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dean
Séjour de 3 nuits en octobre 2023
6/10 Satisfaisant
Darrielle
Voyage en famille
24 oct. 2023
Les points forts : Personnel et service et équipements
Darrielle
Séjour de 1 nuit en octobre 2023
Réponse de Reservations le 24 oct. 2023
Thank you for vacationing at our property. It was our pleasure in hosting you here. We appreciate you taking the time out to provide a review on your experience during your visit as this assist us in making improvements where necessary. Wishing you all the best and looking forward to your future visits with us.
8/10 Bien
Steve
Voyage en famille
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steve
Séjour de 5 nuits en octobre 2023
Réponse de Reservation le 23 oct. 2023
Hello Steve,Thank you for your recent visit at our hotel.. We appreciate you taking the time to post a review on your experience during your visit.We are pleased to know that the property was great and some of the staff were friendly and attentive especially the housekeeping who were the best as they had the room cleaned on time which felt like a new room each time you returned to it.We are very sorry to hear of the beach security's attitude which caused you to dislike him but appreciate you bringing this behavior to our attention which will definitely be looked into.Thank you for staying with us. It was our pleasure welcoming and hosting you here with us and do look forward to your future visits.
8/10 Bien
victoria
3 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
victoria
Séjour de 5 nuits en août 2023
10/10 Excellent
Christina
Voyage en famille
19 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 4 nuits en août 2023
Réponse de Reservation le 19 août 2023
Thanks for taking the time to send your feedback. Your kind comments are highly appreciated as each feedback assist us in serving our customers better,We are very pleased to hear that you had a wonderful experience whilst staying with us and everything was to your approval.We look forward to hosting you again in the future.
10/10 Excellent
valie
Voyage en famille
11 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
valie
Séjour de 3 nuits en août 2023
Réponse de Reservation le 12 août 2023
Thanks for staying with us. Your feedback is greatly appreciated.Looking forward to your future visits with us.
10/10 Excellent
Valie
Voyage en famille
10 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Valie
Séjour de 3 nuits en août 2023
Réponse de Reservations le 10 août 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Todd
Voyage en couple
8 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todd
Séjour de 5 nuits en juillet 2023
Réponse de Reservation le 8 août 2023
Hello Todd,Thank you for taking the time out to share your feedback! We appreciate your comments as this assist us in knowing our performance as well as the clients level of comfort and satisfaction during their stay at the hotel.Looking forward to your future visits with us.All the best!
8/10 Bien
Melly
Voyage en couple
2 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melly
Séjour de 7 nuits en juillet 2023
Réponse de Reservation le 2 août 2023
Hello Melly,Thank you for taking the time out to share your feedback! We appreciate your comments as this assist us in serving our clients better. Rest assure your comments will be passed on to the Manager to see how best these concerns/suggestions can be addressed.Looking forward to your future visits with us and all the best.
10/10 Excellent
Garth
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
31 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Garth
Séjour de 11 nuits en juillet 2023
Réponse de Reservations le 31 juil. 2023
Hello Garth, thanks you for staying with us and for also taking the time to share your feedback on your experiences whilst vacationing at our property! We appreciate your comments as this assure us that our clients are given the best service during their stay. Looking forward to hosting you again.
10/10 Excellent
Helle
30 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helle
Séjour de 1 nuit en juillet 2023
Réponse de Reservations le 1 août 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Kamara Ekashe
27 juil. 2023
Kamara Ekashe
Séjour de 6 nuits en juillet 2023
Réponse de Reservation le 19 août 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Sonja
Voyage en famille
24 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonja
Séjour de 4 nuits en juillet 2023
Réponse de Reservations le 25 juil. 2023
Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this helps us with our ratings as well as assisting our clients better. Looking forward to your return visit with us.
10/10 Excellent
Carolyn
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carolyn
Séjour de 4 nuits en juillet 2023
Réponse de Reservation le 20 juil. 2023
Hello Carolyn,Thank you for staying with us!We look forward to welcoming and hosting you again in the future.
10/10 Excellent
Hedley
18 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hedley
Séjour de 1 nuit en juillet 2023
Réponse de Reservation le 19 juil. 2023
Hello Hedley,Thanks for staying with us. Happy to know you had a wonderful stay and everything was to your approval.Your feedback is greatly appreciated!
8/10 Bien
Bayani Lauzon
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
18 juil. 2023
Les points faibles : Personnel et service
Bayani Lauzon
Séjour de 3 nuits en juillet 2023
Réponse de Reservations le 18 juil. 2023
Hello Mr. Lauzon,Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this assist us in serving our clients better. Looking forward to hosting you again.
10/10 Excellent
Kevet
17 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradise
Kevet
Séjour de 6 nuits en juillet 2023
Réponse de Reservations le 17 juil. 2023
Hello Kevet,Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this assist us in serving our clients better. Looking forward to hosting you again.
10/10 Excellent
Scott
Voyage en famille
9 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 4 nuits en juin 2023
Réponse de Reservations le 17 juil. 2023
Hello Scott,Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this assist us in serving our clients better. Looking forward to hosting you again.
10/10 Excellent
Stephen Michael
Voyage en famille
5 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephen Michael
Séjour de 4 nuits en juin 2023
Réponse de Reservation le 5 juil. 2023
Hello Stephen,Thank you for staying with us! We also appreciate you taking the time to send your feedback.We look forward to hosting you again in the future.
8/10 Bien
Dean
Voyage en famille
2 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Dean
Séjour de 1 nuit en juin 2023
Réponse de Reservations le 3 juil. 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Antoinette
14 juin 2023
Antoinette
Séjour de 1 nuit en juin 2023
Réponse de Reservations le 5 juil. 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Donnat
31 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donnat
Séjour de 5 nuits en mai 2023
Réponse de Reservations le 27 juin 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
gabor
20 mai 2023
gabor
Séjour de 2 nuits en mai 2023
Réponse de Reservations le 27 juin 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Gabor
19 mai 2023
Gabor
Séjour de 2 nuits en mai 2023
Réponse de Reservations le 20 mai 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Rosemarie
Voyage en groupe
12 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Negril
Rosemarie
Séjour de 10 nuits en mai 2023
Réponse de Reservations le 12 mai 2023
Hello Rosemarie,Thank you for taking the time out to provide a rating of your experience during your recent viist at our hotel. We are pleased to see that you had a woderful stay based on the rating that you have provided. It was our pleasure in hosting you here with us and looking forward to your return visits with us.
10/10 Excellent
Raquel
7 mai 2023
Raquel
Séjour de 3 nuits en mai 2023
Réponse de Reservations le 8 mai 2023
Thank you for staying with us. It was our pleasure hosting you here with us and pleased to know you had a wonderful stay based on the rating that you have provided.Wishing you all the best and looking forward to your return visit with us.
10/10 Excellent
William
29 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 5 nuits en avril 2023
Réponse de Reservations le 29 avr. 2023
Thank you for staying with us and for taking the time out to post a review of your experience during your visit.We are pleased to know that you had a great stay and everything was to your approval.Wishing you all the best and looking forward to your future visis.Regards
10/10 Excellent
John
27 avr. 2023
John
Séjour de 3 nuits en avril 2023
Réponse de Reservations le 8 mai 2023
Thank you for taking the time out to provide a rating of your experience during your recent viist at our hotel. We are pleased to see that you had a woderful stay based on the rating that you have provided. It was our pleasure in hosting you here with us and looking forward to your return visits with us.
10/10 Excellent
Martin
Voyage en famille
13 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect spot
Martin
Séjour de 5 nuits en avril 2023
Réponse de Reservations le 28 avr. 2023
Hello Martin,Thank you for taking the time out to post a review on the experience you encountered whilst staying at our property.Good to hear that you had a great stay and found our property to the perfect spot for a restful vacation as well as the restaurant to start your day with great choices of breakfast plates and the roomy and comfortable bedrooms and friendly staff.We appreciate your visit and look forward in welcoming and hosting you in the future.
10/10 Excellent
Pearl
Voyage en groupe
2 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pearl
Séjour de 7 nuits en mars 2023
Réponse de Reservations le 8 mai 2023
Thank you for taking the time out to post a review of your experience during your recent stay with us. We are happy to hear that your stay was wonderfu and you will definitely stay with us again.It was also our pleasure in hosting you here with us and will be looking forward to your return visit with us.