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Avis sur Canyon Cove Hotel & Spa

4 out of 5
Canyon Cove Hotel & Spa
Far East Road, Piloto Wawa, Nasugbu, Batangas

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 56 avis sur 458." "
Note des voyageurs de 8 (Bien), d’après 138 avis sur 458." "
Note des voyageurs de 6 (Satisfaisant), d’après 115 avis sur 458." "
Note des voyageurs de 4 (Médiocre), d’après 84 avis sur 458." "
Note des voyageurs de 2 (Horrible), d’après 65 avis sur 458." "

6,2/10

Propreté

6,4/10

Personnel et service

6,4/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

5,4/10

Écoresponsabilité

Avis

2/10 Horrible

Michel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Qualité prix décevant
Impossible de prendre une douche car l'eau trop sale . Check in à 18 heures après trois heures d'attente. Petit déjeuner buffet dépourvu de tranquillité.
Séjour de 1 nuit en février 2019

8/10 Bien

Michel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Perdu dans la jungle
La ruine énorme au dessus de l'établissement ne fait pas sérieux. The looby was always crowded. No wifi in individual room. No transfer for the village No shuttle on arrival. Perdu dans la jungle

4/10 Médiocre

eloisa, san jsoe

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is our second stay in this property and the second time was quite disappointing -the tv in the room was not working -A/C in our room was not working as well considering how HOT it was, front desk was made aware but nobody came up to check on it the following day -beach had all sorts of trash-batteries, toys, plastic bottles -dinner buffet menu was very limited and food seems old, a little overcooked -pool bar does not have enough choices
Séjour de 2 nuits en mai 2024

8/10 Bien

Karen Frances

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Jayson

Voyage en famille
Les points forts : Personnel et service
The beach and their pool is superb however their check in process is so terrible. We were given a room past 4pm already which suppposed to be at 3pm. This hotel is understaffed. Their rooms and facilities need to go renovation.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Abigail

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was not too clean, the lobby where the entrance of the pool smells. The room service takes more than a day before they response on your request. No phone on the room so you will have to go to the lobby to request for room amenities. No hair dryer on the room. The restroom is terrible. The door does not lock completely. The only nice on this hotel is the pool area and the beach but other than that nothing is especial at all. Also, they had a event that only allowed for local people if you are foreigner you are not allowed to even watch the event. On the check in time you will wait for an hour to have your room ready. Will not recommend at all.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Scott, Ulaanbaatar

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024

2/10 Horrible

Francis

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Looks good on pictures, but the building is really out of shapes and not maintain. My door was broken, they sent a young man to fix it, and he couldn’t, did the spider man moved climbed on the other side of the neighboring room, unsuccessful. He finally called his boss and they yanked the whole door, a piece came off and they just brushed it off like it was nothing. The tower were raggedy, old and almost fallen apiart. The only thing that saves this place is the swimming pool and it’s beach. Will never come back, was really disappointed at the experience.
Séjour de 1 nuit en mars 2024

8/10 Bien

Dongkyoo

Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Charito

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Towels are not clean and dilapidated; surroundings are not clean
Séjour de 2 nuits en février 2024

4/10 Médiocre

Martin

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Disappointed
No towels Most of menu not available No wifi Bar guys were great and good cocktails Beach really good This place could be so good Pretty cheap though Pico de lores or Punta Fuego look much better options
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

brian

Séjour de 2 nuits en décembre 2023

2/10 Horrible

John Michael

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are very disappointed. Our bad because we didn't do some research. They need to improve their service.
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Romualdo Jr.

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room floor is always wet due to condensation and air conditioning. Shower drains are clogged. There was no hot shower last night.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

DOUGLASS

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NEED MORE RESTAURANT CHOICES
Séjour de 1 nuit en décembre 2023

10/10 Excellent

frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Janet

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible experience , everyday we need to call maintenance person to open our front door because it was broken it was very inconvenient
Séjour de 2 nuits en novembre 2023

2/10 Horrible

maria

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Flot strand men hotellet og service er ikke på toppen. Hotellet trænger til modernisering Aircondition larmer. Vi tog hjem en dag før.
Séjour de 4 nuits en octobre 2023

4/10 Médiocre

dale

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en septembre 2023

2/10 Horrible

Nissim

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
In the picture looks good on reality looks terrible
Séjour de 1 nuit en septembre 2023

8/10 Bien

Gregory

Voyage en groupe
Les points faibles : Personnel et service
The resort itself was satisfactory but my roommate had money stolen the last morning we were there while we were out having breakfast. We met with the manager and the head security afterwards to report the incident and they would follow-up on any info but we have not heard any word since leaving nearly a week ago.
Séjour de 6 nuits en septembre 2023

6/10 Satisfaisant

Timothy

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Dolores, Foster city

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property needs renovation. There’s nothing good in that hotel. Worst hotel ever
Séjour de 2 nuits en août 2023

2/10 Horrible

Jonathan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is one of the old resort in the area. Management did not maintain the buildings. Maintenance is really poor. Checking in is really poor customer service is poor. Hotel Policies thru other booking websites is not updated. Food restrictions is not mentioned. Unexpected Extra fees, lacking toiletries in the rooms. Bugs all over the room. It’s just disappointing
Séjour de 1 nuit en juin 2023

2/10 Horrible

Joel de

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very disappointed with our stay. WiFi was not working, bathroom’s dirty, the private beach was dirty(sanitary pad floating in the water), the blinds in the room were not working, the tv didn’t work and main doors don’t close properly. No dining options after 9 pm and when you bring food inside they will charge you 3 times the value of your food…they call it corkage fee. Check in was a mess!!! The staff look like they’re not trained to answer important questions and keep asking their manager. There were 5 people at the front desk and only one person checking in people, the rest of them are doing paperworks. One of the staff was on lunch break and decided that the best thing to do is be at the lobby and check on his text messages or social media, while there was a long queue for check in. The power went off and generator didn’t kick in till after 2 hours and AC in the room was not working properly. The vents look like they haven’t been cleaned for years. Overall it’s the worst hotel we’ve stayed at.
Séjour de 1 nuit en juin 2023

4/10 Médiocre

Gill

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023

8/10 Bien

APRIL ROSE FADERAGAO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
quiet place to unwind near the city
Séjour de 1 nuit en mai 2023

2/10 Horrible

john

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Four hour wait to check in. Safe was broken Sink was plugged Mold in sink Turned on the shower it created mud Ring in the toilet No power in the bathroom What is not mood until second day Complaints went unheard Wow
Séjour de 3 nuits en avril 2023

2/10 Horrible

Anders

Séjour de 2 nuits en avril 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2023

2/10 Horrible

Ron

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a joke!! Arrived at 3:00pm and did not get my room until 5:00pm. My room was old and not maintained at all. Shower tiles filthy with mold. The swimming pool was always dirty. Request from the front desk would often go unanswered. The staff was inexperienced, untrained and not motivated. There is no spa, gym or sauna. No room service. The pictures of this place on the Internet are great but just false advertisement. I have stayed at many hotels and resorts throughout the Philippines and have always been happy and satisfied. This place was horrible. I will never stay there again.
Séjour de 7 nuits en avril 2023

6/10 Satisfaisant

Daniel

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Lazy staff
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Halvi

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

leizl

Voyage en famille
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2023

4/10 Médiocre

Peter

Voyage en famille, Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The location was great, the rooms I booked were all king size beds.. i booked 6 rooms, not one was a king. The rooms were outdated, electric sockets not bolted in, mosquitoes were bad, no wifi, food selections were the same, no transportation near by, equipment rental over priced
Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Ronaldo

Séjour de 2 nuits en mars 2023

4/10 Médiocre

Mitchell

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2023

6/10 Satisfaisant

Emilia

Voyage en famille
Les points forts : Personnel et service
The resort could use a little improvement. I booked for 5 people to stay overnight on a full price. Amenities inside our suite were incomplete. Tissue paper left by the previous guests were the once placed there with no extra rolls onsite. Not enough towels, blankets, complimentary bottled water, not enough pillows. Pillows were so old and flat even the pillow cases were not hotel quality. The shower drain doesn’t drain fast, you have to wait for it to go down. I must say breakfast was good, although I have to ask again for vouchers for the rest of my family even though I stated and paid extra for extra guests. The beach is good, but then we were only given 2 beach towels for five guests. This hotel could use a total upgrade.
Séjour de 1 nuit en mars 2023

8/10 Bien

Shiela

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really like their pool and the beach plus the performance that they do for the guests every night
Séjour de 1 nuit en mai 2022

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Soso vacation
The hotel is ok. The swimming pool.is clean. And the beach was kept clean. The downside is that it has many flies literally in the restaurant. The food is pricey and limited choices.
Séjour de 1 nuit en mai 2022

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Mixed review
Upon arrival, we were greeted by the staff and guided me directly to the front desk. Check in is a breeze. Parking is free on a first come first serve basis. Unfortunately, the room is pretty outdated though bed and room size is superb for a family. Comfort room and ac needs renovation as the AC is too loud because of it's age and the comfort room needs renovation as it's like a portal to the 90's. Swimming pool is the best amenity here as it is heated and no foul smell of chlorine. 3 big pools definitely males it really spacious for guest of all ages. Life guards are also in standby. Beach side is so so.. Water quality is great but they should really assign staffs to clean the beach side as there are many dead seaweeds. Food is expensive and there is specific time for food availability as their resto closes in the afternoon and won't open until 6 in the evening. You can't bring your own food so we instead ate outside the resort as there are many restaurants around the area. Check out process is a bit slow though there are 3 people in the front desk, they can only serve 1 customer at a time for some reason. Overall, we enjoyed our stay especially the kids. I wouldn't come back here until they renovate the rooms and improve food service though as there are other resorts in the area that are better overall with the same price.
Séjour de 2 nuits en avril 2022

6/10 Satisfaisant

Susan

Voyage en famille
Initial suite room given to us had the aircon vent leaking from the ceiling. We noted Lack of detailed checking by Management on the room maintenance. However, when we complained, they were gracious enough to transfer us to another suite, and my family felt better and we managed to have a generally relaxing staycation.
Séjour de 1 nuit en avril 2022

2/10 Horrible

Hiromi

Séjour de 1 nuit en avril 2022

6/10 Satisfaisant

myla

Voyage en famille
Séjour de 1 nuit en mars 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
We did wonder how the pools circulate the water as we couldn't find anything other than the staff skimming the top. As well as they do allow locals in to swim for the day and witnessed a big group come in swim and bathe themselves with their young kids that had no clothes on in the pools. After that we decided not to swim anymore especially in the kids pool. There isn't much to do outside of the resort and there is only one option in the resort for a restaurant. They did have a couple small vendors outside though. Staff was friendly and they cleaned rooms well shower water pressure at times was like someone spitting on you and rooms were very cold even when set on fan only not ac. We would go back but not more than 3 nights.
Séjour de 3 nuits en mars 2020

2/10 Horrible

Olivier

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Such a bad experience never again
Worst hotel in which we stayed in the Philippines, it is a pity since the location is good but definitely not for an international clientele. Good for them that Filippinos are patient, enduring and don't want to complain. We are trying to introduce a claim on their web site since the management at the hotel said that they could not record it, but so far no answer.
Séjour de 2 nuits en mars 2020

10/10 Excellent

Rhee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2020

6/10 Satisfaisant

Takafumi

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mars 2020