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Avis sur Margaritaville Beach Resort - Nassau

4 out of 5
Margaritaville Beach Resort - Nassau
2 Bay Street, Nassau, New Providence

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 674 avis sur 1270." "
Note des voyageurs de 8 (Bien), d’après 267 avis sur 1270." "
Note des voyageurs de 6 (Satisfaisant), d’après 157 avis sur 1270." "
Note des voyageurs de 4 (Médiocre), d’après 95 avis sur 1270." "
Note des voyageurs de 2 (Horrible), d’après 77 avis sur 1270." "

9,2/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Valéry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La chambre etait bien. Belle vue. Je ne retournerais pas. Ils veulent charger des frais pour un early check in même quand la chambre est disponible. Drôle de politique. Porte de la salle de bain salle, produits de douche vide. Des gens ont crié jusqu’au petites heures du matin. Cetait épouvantable. Ne veut pas le prix du tout.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Thank you for taking the time to share your experience with us, Valéry. It's great to hear that our beautiful views and comfortable rooms added to your experience. However, we apologize for any disappointment with our early check-in policy as well as for any issues with the bathroom. We'll keep your comments in mind. Please also accept our apologies for any issues with noise from other guests. Our staff is always happy to assist in situations like this. If you're in the area again, we hope you'll come back to see us.Zachary FrangosManaging Director

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best place at Nassau
Séjour de 6 nuits en février 2024
Réponse de General Manager le 8 mars 2024
Dear Simon,It's wonderful to receive your outstanding review of Margaritaville Beach Resort Nassau! We're proud that you consider our beautiful resort to be the best in Nassau. Many thanks for your warm compliments and we hope you'll come back.Zachary Frangos,General Manager

2/10 Horrible

Sang

Les points faibles : Personnel et service
Séjour de 5 nuits en août 2023

10/10 Excellent

Marjorie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room were amazing !
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 14 juil. 2023
Dear Marjorie,Thank you for choosing to stay with us at Margaritaville Beach Resort Nassau and for sharing your feedback. We are glad that you enjoyed our accommodation. It's our hope that we will have the chance to serve you again.Craig MartinGeneral Manager

8/10 Bien

Giovanna

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It would have been better if it was an all inclusive hotel
Séjour de 3 nuits en mars 2023
Réponse de R. Pinder le 20 mars 2023
Thank you for your feedback!

8/10 Bien

Maude

Voyage en couple
Les points forts : Propreté
Belle hôtel, bien situé près du centre-ville. Parcontre quelques travaux en cours lors de notre séjour donc bruyant, la piscine de surf pas en fonction. Une journée nous avons demandé 3x d'avoir les paddles board et au final ils ne les ont jamais sorti de la journée. Les employés des restaurants et installations du resort sont pas très conviviales.
Séjour de 2 nuits en février 2023

10/10 Excellent

Daniel

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2022

10/10 Excellent

Monica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and amazing view.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

ROBERT

Voyage en couple
Les points faibles : Personnel et service
Very, very expensive to eat and drink on property and EXTREMELY rude staff
Séjour de 7 nuits en mai 2024

10/10 Excellent

kris

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Being a little picky so, yes I would recommend. From a construction manager point of view, there were a few items as I was enjoying our stay that needed some finishing touches. Some additional cleaning (in the areas staff was never in) the pools and backside of the infinity pool had some broken items and trash. Again these are the areas if you’re not enjoying the activities you wouldn’t see. Send staff through to participate in what everyone is doing and see it from a guest point of view. There were 5 or 6 dedicated staff that went beyond our expectations. Wish I could remember all the names but if you participate as a guest you will see your hard working employees. Jean the door man, class act! Always ran and made sure the door was open for my Dad who was in a wheelchair. Thanks Jean! All in all 5 stars for the resort
Séjour de 5 nuits en mai 2024

10/10 Excellent

Nastasha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is located at the heart of Nassau (the city). Great location, beautiful beach and staff was super friendly.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall this was a great trip and a very memorable experience for me and my family.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Sherel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property beautiful! Will visit again!
Séjour de 3 nuits en mai 2024

10/10 Excellent

li

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 2 nuits en mai 2024

10/10 Excellent

Tyra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service and quality was amazing.
Séjour de 2 nuits en mai 2024

10/10 Excellent

li

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 25 mai 2024
Dear Li,Thank you for choosing to stay at Margaritaville Beach Resort Nassau. Our team is delighted you had an excellent experience with us in Nassau! Your review is appreciated, and we hope you return soon. Zachary FrangosManaging Director

2/10 Horrible

Jen

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We had no hot water
Séjour de 1 nuit en mai 2024

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great vacation and will go back
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 25 mai 2024
Thank you for choosing Margaritaville Beach Resort Nassau and for taking the time to share your experience with us. We're thrilled you had such a wonderful experience with us, and we can't wait for your next visit with us! We hope you have a wonderful weekend, and we thank you again for your five-star rating.Zachary FrangosManaging Director

6/10 Satisfaisant

Jean

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place, but too many fees.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Jean, Thank you for being our guest at Margaritaville Beach Resort Nassau and sharing your experience. Though we're happy you were impressed with our accommodations, we regret that you did not find value in our offerings. Hopefully, you'll allow us to welcome you back to paradise someday so we can make a better lasting impression. Zachary FrangosManaging Director

8/10 Bien

nathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the ceiling fan in room was noisy
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Nathan,Thank you for choosing Margaritaville Beach Resort Nassau and for taking the time to share your experience. We understand the need for a restful night's sleep, so we apologize that the noise from the ceiling fan impacted you. Please don't hesitate to reach out to our front desk for assistance, as we're always available to address any issues. Despite this, we hope you enjoyed your stay and will allow us to welcome you back and show you a more improved visit.Zachary FrangosManaging Director

10/10 Excellent

Mayer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

8/10 Bien

Gregory, Goodyear

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an ocean view room and basically all rooms have ocean views and the difference was we had a queen size bed versus other types of beds. Basically the front desk was helpful and then someday's not so helpful like just not caring about something. Depending on the staff. The team at the front doors were great.They were on top of it and very helpful for directions and getting taxi's. PS, taxi's are not cheap and no Uber. Housekeeping was basically hit-and-miss.There were days when they were short towels.There were days when we had to ask to get stuff done and it gets to the point where, 'can we survive a day or 2 without getting anything from housekeeping' and we would just ignore the fact that they didn't stop.We were supposed to get 2 free bottles of water a day and had to ask constantly for water. What's funny about it is the resort was pretty empty as Spring break was over, crowds were down and it's amazing that they cannot plan on having enough towels and water for the day.That is up to the housekeeping management to figure that out and it was very poor. The adult pool area was nice.The hot tub was really hot for the first half of an aday trip. Where I think you'd be well done or at least have a hard boiled egg cooking it. So I didn't really go into it.Then the steps going down into the pool had algae in the corners of the steps. So you can tell they really were not careful about brushing it down. I have a pool/hot tub in AZ so I expect to have a clean pool.
Séjour de 8 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for choosing Margaritaville Beach Resort Nassau and taking the time to share your detailed feedback. We're pleased you enjoyed the ocean view room and found our front door team helpful. However, we're disappointed to hear about the inconsistencies with our front desk and housekeeping services. Your comments on the lack of towels, water, and the condition of the pool are also noted and will be addressed with our team. We strive to provide a consistent, high-quality experience and will work on these areas. We hope to welcome you back for an improved stay in the future.Zachary FrangosManaging Director

6/10 Satisfaisant

Patrick, Loveland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024

10/10 Excellent

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

10/10 Excellent

Shameka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 22 mai 2024
Dear Shameka,Thank you for your fantastic review and for choosing Margaritaville Beach Resort Nassau as your go-to resort. It sounds like your time spent with us was amazing, and we hope to welcome you back anytime for another experience sure to surpass all of your expectations!Zachary FrangosManaging Director

10/10 Excellent

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The View was like no other…
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for choosing Margaritaville Beach Resort Nassau and sharing your experience. Our team is delighted you enjoyed our exceptional views, and we can't wait to welcome you back to enjoy more breathtaking moments!Zachary FrangosManaging Director

6/10 Satisfaisant

Cheryl

Voyage en famille
I know that I had to pay $200.00 more when I got there but what I did not like they charge another $200.00 per night and put it on my credit card, yes what I did not use they would credit it back to my card.( haven’t checked that yet). If I had know about these hidden cost I would have gone to another hotel.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Cheryl,Thank you for staying with us and for sharing your experience. We understand your concerns regarding the additional charges and apologize for any inconvenience this may have caused. If the charge still has not fallen off after a few days, we suggest contacting your card company for more information. We hope you will consider staying with us again under better circumstances.Zachary FrangosManaging Director

10/10 Excellent

kathryn

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Loved all of the amenities this place has to offer. Really good cocktails but the food overall was sub par. It was so nice looking out from our room balcony seeing the cruise ships come in every day. Only complaint I have is our coffee maker never worked and even when asking for help from staff it never worked. Also our margaritaville perks never worked after we signed up when we checked in, which was a bit frustrating. Overall I would stay again for the amenities and location being on the water.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for staying at Margaritaville Beach Resort Nassau and sharing your feedback. We're delighted you enjoyed our amenities, cocktails, and the beautiful views from your balcony. However, we apologize for the issues with the coffee maker and perks. Your comments will help us improve, and we look forward to welcoming you back for an even more enjoyable stay by the water.Zachary FrangosManaging Director

10/10 Excellent

Doug Vander

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was amazing, a true paradise!!
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Doug,Thank you for choosing to stay with us and taking the time to provide your review! Your praise means the world to us, and we're thrilled we succeeded in delivering you with a fun trip to paradise during your stay with us at Margaritaville Beach Resort Nassau. We hope to welcome you back soon for another memorable and refreshing trip to the tropics.Zachary FrangosManaging Director

2/10 Horrible

William

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We only stayed one night and it's clear this hotel offers very little. It's a hotel, not a resort. If you stay more than one night, the family would quickly get bored.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for choosing to stay at our resort. Guest feedback is always appreciated, and we thank you for writing to us. We strive to make all guests' stays enjoyable, and we apologize for dropping the ball in your instance. We aim to be better and would like to prove it to you by welcoming you back to our hotel.Zachary FrangosManaging Director

10/10 Excellent

Angelica De La

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only bad thing is that they cater to visitors from cruise ships and not to guest who are staying onsite. All restaurants closed early..
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Thank you for staying with us at Margaritaville Beach Resort Nassau. We strive to accommodate every guest to the best of our abilities and we are disappointed to learn you did not feel this way. We will be sure to review your feedback internally, as we want all guests leaving fulfilled. Zachary FrangosManaging Director

10/10 Excellent

Monika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

Markia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Roberto

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Roberto,Thank you for choosing Margaritaville Beach Resort Nassau and leaving your outstanding review! We're glad our location was ideal for your trip, and we look forward to seeing you again soon.Zachary FrangosManaging Director

10/10 Excellent

Jessica

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about the resort was great! Resort was clean, private beach was beautiful and staff were incredibly friendly and helpful. Will come again!
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 17 mai 2024
Thank you for sharing your thoughts with us, Jessica.We're glad our clean, welcoming accommodations and private beach impressed you. Please come see us again soon at Margaritaville Beach Resort Nassau.Zachary FrangosManaging Director

6/10 Satisfaisant

Sherri

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property itself was nice, the amenities & beach were great. However, if I was to do this trip all over again I would definitely not stay here. The food is outrageous and small portions, and being downtown by the cruise ports everything closes by 5:00. So basically the restaurants you might be able to enjoy that are close by all close early. One of the days that we were planning on doing Senor Frogs, they decided they wanted to close by 3:00. I heard several other guests complain of this same issue. There is what's called a fish fry 20 min. walk, but basically they are small food vendors that you can order food from and eat but not great at all. Staff was generally helpful and polite. We only had one incident at the wave rider, he was pretty rude to my kids and can tell he doesn't enjoy his job.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Sherri,Thank you for taking the time to write about your stay. While we're pleased you enjoyed our property and appreciated our amenities, we sincerely apologize for any inconvenience during your visit. Your feedback will be shared with the team for improvement purposes. It is our hope that you will allow us another opportunity to welcome you back and show you a much better experience.Zachary Frangos Managing Director

4/10 Médiocre

Mia

Les points forts : Propreté
The hotel is so much smaller than expected and smack in the middle of a town. The beach was tiny and it was right next to a public beach which made it hard to relax and feel like you were in your own secluded hotel. Restaurants and places closed early too.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 15 mai 2024
Dear Mia,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. Your feedback is important to us and we will be sure to discuss it with our team for improvement purposes. Please allow us another opportunity to show you a much better experience that we are known for providing.

10/10 Excellent

Arron

Voyage en couple
Perfect for family and friend stay. Nice and clean rooms and the staff were very nice and attentive
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Arron,We are thrilled to hear our clean rooms and friendly, attentive staff made your stay with family and friends perfect! Creating a welcoming environment for groups is important to us, and your feedback lets us know we achieved that. Thank you for choosing Margaritaville Beach Resort Nassau, and we look forward to welcoming you all back again soon!Zachary FrangosManaging Director

8/10 Bien

Lori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Requested non-connecting room which was not honoured therefore experienced noise from guests in connected room
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Lori,Thank you for choosing to stay at Margaritaville Beach Resort Nassau! We do our best to honor requests for specific room types and we are sorry we were unable to accommodate your request at the time. Please know we're here to address guest disturbances when notified. However, based on your positive rating, it sounds like your stay was otherwise pleasant. We appreciate your input and hope you'll return.Zachary FrangosManaging Director

8/10 Bien

Stephanie

Les points forts : Propreté
Séjour de 4 nuits en avril 2024

10/10 Excellent

Taharji, ft lauderdale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Iva, Alexandria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Watching the cruse boats up close was fun. The view was spectacular.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Iva,Thank you for choosing Margaritaville Beach Resort Nassau and for sharing your lovely five-star review. We agree that watching the cruise ships go by never gets old. It's wonderful to know you enjoyed your stay with us, and we look forward to welcoming you back again soon.Zachary FrangosManaging Director

8/10 Bien

Andrew

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kids loved the water park
Séjour de 6 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Thank you for choosing Margaritaville Beach Resort Nassau and for sharing your thoughts! It's wonderful to know you enjoyed your experience and that your kids had a blast splashing at our waterpark. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Zachary FrangosManaging Director

10/10 Excellent

Herbert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is always awesome. We’ve stayed at Margaritaville 2x and both times we were satisfied with the overall service.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Herbert,Thank you for choosing Margaritaville Beach Resort Nassau and taking the time to leave your feedback! We are delighted you had another wonderful experience. Our team works hard to ensure our guests leave with nothing but fond memories of their visit, so they will be delighted to know you were impressed. We look forward to welcoming you back for many more memorable getaways.Zachary FrangosManaging Director

10/10 Excellent

ALEXANDER

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Thank you for choosing Margaritaville Beach Resort Nassau and for sharing your thoughts! It's wonderful to know you thoroughly enjoyed your recent experience, and we appreciate you giving us a perfect rating. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Zachary FrangosManaging Director

2/10 Horrible

Keith

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
Front desk staff and management need to be trained or retrained in customer service and interaction this place is loud day and night.
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 8 mai 2024
Thank you for choosing our resort and sharing your feedback. We're concerned to hear about your experience with our team members and the noise levels during your stay. We take your comments seriously and will address these issues to improve our guest service and overall environment. We hope to have the opportunity to offer you a better experience in the future.Zachary FrangosManaging Director

10/10 Excellent

Allyson Marie

Séjour de 1 nuit en mars 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff and quality of Magaritaville was second to none. First class operation in every aspect
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear John,Thank you for choosing our resort and taking the time to leave us your feedback! We are so happy to know that our friendly team members, wonderful accommodations, and more all added up to an amazing experience. It would be a pleasure to host you again soon, so hurry back. Zachary FrangosManaging Director

10/10 Excellent

Eric

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The bathroom door won’t open properly for the first three days and cold faucet continued to drip
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 7 mai 2024
Thank you for choosing our resort and taking the time to share your experience. We're sorry to hear about the issues you experienced with the bathroom door and the cold faucet during your stay. Your comfort and satisfaction are our top priorities, and it's good to hear that the issue could be solved. Please accept our sincerest apologies for any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Zachary FrangosManaging Director

10/10 Excellent

Christina Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024