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Avis sur Courtyard by Marriott Nassau Downtown/Junkanoo Beach

3.5 out of 5
Courtyard by Marriott Nassau Downtown/Junkanoo Beach
West Bay Street, Nassau

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 303 avis sur 973." "
Note des voyageurs de 8 (Bien), d’après 298 avis sur 973." "
Note des voyageurs de 6 (Satisfaisant), d’après 191 avis sur 973." "
Note des voyageurs de 4 (Médiocre), d’après 95 avis sur 973." "
Note des voyageurs de 2 (Horrible), d’après 86 avis sur 973." "

8,0/10

Propreté

8,2/10

Personnel et service

6,8/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Richard

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ok sans plus Restauration à améliorer Rénovations à prévoir
Séjour de 2 nuits en mars 2023
Réponse de General Manager le 20 mars 2023
Dear Richard,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. The next time you're in the area, we invite you to stay with us again.Warm Regards,Diane Mctague

4/10 Médiocre

Pierre

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ne respecte pas l’entente prévue avec Expedia.
Séjour de 2 nuits en janvier 2023
Réponse de General Manager le 7 févr. 2023
Dear Pierre,Thank you for your feedback. At your earliest convenience, please reach out so we can learn more about your concerns, as your comment is a little vague. We hope to speak with you soon. Warm Regards,Diane Mctague

6/10 Satisfaisant

Gregory

Les points forts : Personnel et service et confort de la chambre
Avis mitigé, personnel sympathique mais piscine d’une saleté impressionnante, le service petit déjeuner pas terrible, pour accéder à la plage il faut faire le tour de l’établissement parce que l’acces direct est condamné , pas de resto ....
Séjour de 1 nuit en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2019
Réponse de SFrazier le 30 janv. 2019
Thank you staying at the Courtyard by Marriott Hotel, it was truly a pleasure having you with us and we look forward to welcoming you back whenever your travels brings you to our island.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel de moyenne catégorie, basic. Personnel formidable mais équipements très moyens...piscine gelée, startbuck seul restaurant de l'hôtel pour le petit déjeuner (gras, fris et cher....)pas de fruit ni de légumes!, situation proche du centre mais route à traverser pour accéder à la plage ...organisation générale confuse mais heureusement le personnel souriant et disponible fait la différence;))
Séjour de 6 nuits en décembre 2018
Réponse de SFrazier le 18 janv. 2019
Merci d'avoir choisi le Courtyard by Marriott pour votre récente visite, vos commentaires ont été partagés comme un moyen d'améliorer notre expérience client.

10/10 Excellent

Real, Montréal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout était parfait Personnel super gentil et en plus tu a droit à. Deux drink gratuit par jour
Séjour de 1 nuit en juillet 2018
Réponse de S. Frazier le 14 sept. 2018
L'engagement envers le service et la satisfaction des clients est au centre des préoccupations et nous sommes ravis de vous entendre apprécier votre séjour. La fierté et le dévouement dont notre équipe hôtelière fait preuve en fournissant un service clientèle exceptionnel à nos précieux clients témoignent des valeurs fondamentales de notre société: «un bon service à un prix raisonnable». Merci encore d'avoir pris le temps de nous faire part de vos commentaires sur l'enquête de satisfaction des clients et nous sommes impatients de vous servir à nouveau bientôt

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

michel, Bruxelles

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Des débuts pénibles
Quartier bruyantt. Pas mal de camions et d'ambulances passent dans la rue. L'hotel est entièrement renouvelé. Un peu impersonnel mais trés clean. Comme ils ont réouvert récemment, le service est encore très amateur. Pas de frigo, une machine à café sans café ni tasses, la télé qui tombe en panne,,l'ascenceur aussi. Le petit est vraiment quelconque. Bref, ils déclarent qu'ils deviendront un Mariott en juillet, il y a encore du chemin à faire
Réponse de William le 9 juil. 2016
Merci de rester avec nous. Je suis désolé pour tout bruit de la rue que vous avez rencontré. Nous sommes situés sur l'une des principales artères de Nassau. Je souhaite que ce ne fut pas trop gros d'un problème pour vous. Oui, nous travaillons à devenir un Courtyard Marriott très bientôt et nous travaillons dur pour nous assurer que nous aurons toutes les commodités que vous attendez d'une cour. Nous espérons que vous reviendrez après notre conversion pour nous faire savoir comment nous avons fait.

6/10 Satisfaisant

Lena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very courteous and accommodating. The hotel was very clean. The only issue was the water wasn't hot during the4th day. I wish they would've put up a sign up to let us know.. or gave us a call. Otherwise it was a good exoerience.hot during
Séjour de 4 nuits en avril 2024
Réponse de Kendea Young le 27 avr. 2024
Hello Lena, Thank you for taking the time to let us know about your experience whiles staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Médiocre

Ralph

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Let me start by saying that the staff were all super friendly and kind. My gripe was with the overall condition of the place. I was booked for 4 nights and 5 days and only ended up staying 2 nights. Let me preface this by saying that they were undergoing a remodel at the time. With that being, the focus appeared to be more so on cosmetics vs build quality. If I could rate my first room out of 10, it would get a 2. The AC made a horrible loud obnoxious noise throughout the entire night, causing me to request another room. However, even the 2nd room had a similar issue smh. There were several nails sticking out the bathroom doors, stained areas throughout the entire room. The bathroom door would not stay close so it had to be left ajar. The water left a yellow stain in the tub which was very disturbing in of itself. There were several non-working elevators throughout the property. For a place charging about $200 a night, I was shocked. It’s like the company did not care about standards nor its guest. I believe they are able to get away with charging that much for deplorable conditions all because it’s the capital and they are right next door to a port for cruise ships. Out of my 35 years on this earth, this is bar far the worse place I’ve ever stayed. That is saying a lot since considering that I’ve stayed at $50 motels. The only saving grace is the location and their staff.
Réponse de Kendea Young le 24 avr. 2024
Thank you for taking the time to let us know about your experience whiles staying with us.Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

6/10 Satisfaisant

Chantal

Les points forts : Personnel et service
There were roaches in the room. Building needs repair. Room 211
Séjour de 1 nuit en avril 2024
Réponse de Kendea Young le 17 avr. 2024
Hello Chantal, Thank you for taking the time to let us know about your experience whiles staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Blanda

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Everything great
Séjour de 4 nuits en avril 2024
Réponse de Kendea Young le 11 avr. 2024
Hello Blanda,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

10/10 Excellent

Wilnise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always a pleasure to stay there
Séjour de 2 nuits en avril 2024
Réponse de Kendea Young le 11 avr. 2024
Young, KendeaHello Wilnise,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

2/10 Horrible

william

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff was nice. Remodeling was super noisy no sleep hours past 7 a.m.
Séjour de 4 nuits en mars 2024
Réponse de Kendea Young le 11 avr. 2024
Hello William, Thank you for taking the time to let us know about your experience whiles staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

ROGELIO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly. The property was very clean and up kept. Zero compliments. Very family friendly and safe
Séjour de 3 nuits en avril 2024
Réponse de Kendea Young le 9 avr. 2024
Hello Rogelio,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

2/10 Horrible

Kirsy

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Kendea Young le 11 avr. 2024
Hello Kirsy, Thank you for taking the time to let us know about your experience whiles staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

4/10 Médiocre

Sherrell

Les points faibles : Infrastructures et conditions de l’hébergement
The room we stayed in had a bad odor like a cesspit scent, too much noise from workers that was working on the pool side
Séjour de 2 nuits en avril 2024
Réponse de Kendea Young le 9 avr. 2024
Hello SherrellThank you for taking the time to let us know about your experience whiles staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

8/10 Bien

Anna Evlyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a one night layover in Nassau. The Courtyard Marriott was perfectly acceptable for an overnight. It was clean, the restaurant and bar were good, and all the staff were excellent.
Réponse de Kendea Young le 9 avr. 2024
Hello Anna,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

6/10 Satisfaisant

Dion

Séjour de 7 nuits en mars 2024
Réponse de Kendea Young le 27 avr. 2024
Hello Dion, Thank you for taking the time to let us know about your experience whiles staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Satisfaisant

Sanzida Afrin

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Kendea Young le 7 avr. 2024
Hello Sanzida, Thank you for taking the time to let us know about your experience whiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

10/10 Excellent

Nejla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Kendea Young le 7 avr. 2024
Hello Nejla, Thank you for taking the time to let us know about your experience whiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

6/10 Satisfaisant

Anjanette

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel is clearly old! They were clearly doing maintenance and chose to do heavy pounding and drilling from midnight to wee hours of the morning. Got no sleep. This was all despite several calls each night to front desk about the issue. Restaurant menu is the same every day! Not impressed not worth the money value. Will try the British Colonial next time.
Séjour de 7 nuits en mars 2024
Réponse de Kendea Young le 5 avr. 2024
Hello Anjanette,Thank you for taking the time to let us know about your experience whiles staying with us.Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Chiyoko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Kendea Young le 5 avr. 2024
Hello Chiyoko,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

2/10 Horrible

Karan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Kendea Young le 14 avr. 2024
Hello Karan, Thank you for taking the time to let us know about your experience whiles staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

8/10 Bien

Edward, Buxton

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Property location is great, staff are friendly. Hotel does feel old, multiple leaks (there was a storm in progress when I checked in) and the lobby and room generally looked tired for the cost of the stay. But still a good overall experience.
Séjour de 1 nuit en mars 2024
Réponse de Kendea Young le 3 avr. 2024
Hello Edward,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

10/10 Excellent

Erin

Séjour de 1 nuit en mars 2024
Réponse de Kendea Young le 20 avr. 2024
Hello Erin,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

10/10 Excellent

Adam

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Kendea Young le 3 avr. 2024
Hello Adam,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

4/10 Médiocre

Matt

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Overpriced hotel for the condition, and certain unfriendly staff.
Réponse de Kendea Young le 3 avr. 2024
Hello Matt, Thank you for taking the time to let us know about your experience whiles staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Helen

Voyage en groupe
Les points faibles : Propreté
The hotel needs to take up the flooring it smells and unsafe to walk on
Séjour de 6 nuits en décembre 2023
Réponse de Kendea le 3 avr. 2024
Hello Helen,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

4/10 Médiocre

Marlene L

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Ceiling was linking at the entrance of the hotel, on my last day the hot water was not working. I was told I couldn’t get a receipt, there was on elevator. There was no microwave in the room.
Séjour de 4 nuits en mars 2024
Réponse de Kendea Young le 28 mars 2024
Hello Marlene,Thank you for taking the time to let us know about your experience whiles staying with us.Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Jum Hee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Kendea Young le 3 avr. 2024
Hello Jum Hee,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, restaurant on premise open until 10:30pm. I like that they've accross from the beach.
Séjour de 1 nuit en mars 2024
Réponse de Kendea Young le 28 mars 2024
Hello Dawn,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

6/10 Satisfaisant

Deborah, Jamestown

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
For the price we paid, and the pictures that were shown online, this property did not meet our expectations. It was in very poor condition, other than our room, which appeared to have renovated somewhat recently. All of the common areas were rundown, and the dining options were very limited. The description and photos gave a completely different impression of this property.
Séjour de 1 nuit en mars 2024
Réponse de Kendea Young le 28 mars 2024
Hello Deborah,Thank you for taking the time to let us know about your experience whiles staying with us.Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

8/10 Bien

Erika Patricia Yepes

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
I didn't like that we had to leave and enter through an area that smelled very bad of garbage. Upon our arrival we did not find a person who could tell us about tours and activities to do in the Bahamas, only two days later a person was there
Séjour de 6 nuits en mars 2024
Réponse de Kendea Young le 24 mars 2024
Hello Erika, Thank you for taking the time to let us know about your experience whiles staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Maria, Wakefield

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claid and Patricia were so helpful and nice. Everyone is very nice
Séjour de 3 nuits en février 2024
Réponse de Kendea Young le 22 mars 2024
Young, KendeaHello Maria,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

10/10 Excellent

Mete Orhun

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is nice hotel :)
Séjour de 6 nuits en mars 2024
Réponse de Kendea Young le 20 mars 2024
Hello Mete,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

4/10 Médiocre

William

Les points faibles : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Kendea Young le 22 mars 2024
Hello William, Thank you for taking the time to let us know about your experience whiles staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

6/10 Satisfaisant

Terrence

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Current construction on 1/2 of hotel, only one of the pools is open. Staff super accomidating and very friendly.
Séjour de 6 nuits en mars 2024
Réponse de Kendea Young le 20 mars 2024
Hello Terrence,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

10/10 Excellent

Karina

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accessible to everything
Séjour de 4 nuits en mars 2024
Réponse de Kendea Young le 18 mars 2024
Hello Karina, Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

10/10 Excellent

Porsha Stubbs

Les points forts : Infrastructures et conditions de l’hébergement
Great property to stay at
Séjour de 2 nuits en mars 2024
Réponse de Kendea Young le 18 mars 2024
Hello Porsha, Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

6/10 Satisfaisant

Carlos, Navarre

Voyage d’affaires
Les points faibles : Personnel et service et équipements
The hotel and staff is badly , the restaurant service is terribly, the AC unit in the room is irritated the sound and vibration I not recommend used this hotel Not travel to Barbados
Séjour de 2 nuits en mars 2024
Réponse de Kendea Young le 16 mars 2024
Hello Carlos,Thank you for taking the time to let us know about your experience whiles staying with us.Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Brian

Séjour de 4 nuits en mars 2024
Réponse de Kendea Young le 5 avr. 2024
Hello Brian,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

10/10 Excellent

Meredith, Kingwood

Séjour de 3 nuits en mars 2024
Réponse de Kendea Young le 5 avr. 2024
Hello Meredith,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

8/10 Bien

Venolia, ft. lauderdale

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Drink coupon
Séjour de 1 nuit en février 2024
Réponse de Kendea Young le 15 mars 2024
Hello Venolia,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

10/10 Excellent

Katherine

Séjour de 4 nuits en mars 2024
Réponse de Kendea Young le 28 mars 2024
Hello Katherine,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

4/10 Médiocre

Vance

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property is old and run down… The wifi in the room was the worst I have ever experienced… Breakfast staff and food were great… pool was also closed for no reason… very bad value for money! Cost $250 per night should have be around $50.
Séjour de 5 nuits en février 2024
Réponse de Kendea Young le 6 mars 2024
Hello Vance,Thank you for taking the time to let us know about your experience whiles staying with us.Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

2/10 Horrible

JORGE A

Séjour de 1 nuit en février 2024
Réponse de Kendea Young le 22 mars 2024
Hello Jorge, Thank you for taking the time to let us know about your experience whiles staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

8/10 Bien

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Kendea Young le 6 mars 2024
Hello Maria,Thank you for taking the time to let us know about your experience wihiles staying with us. We are delighted to know that you enjoyed your stay with us and look forward to seeing you in the near future.

2/10 Horrible

Clarissa Potter Angela

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I came home with bed hug bites all over my legs
Séjour de 2 nuits en février 2024
Réponse de Kendea Young le 6 mars 2024
Hello Clarissa, Thank you for taking the time to let us know about your experience whiles staying with us.Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this negative experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.