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Avis sur Towneplace Suites Nashville Smyrna

2.5 out of 5
Towneplace Suites Nashville Smyrna
990 Colonnade Dr, Smyrna, TN

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 183 avis sur 263." "
Note des voyageurs de 8 (Bien), d’après 57 avis sur 263." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 263." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 263." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 263." "

9,2/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

8/10 Bien

SRAVANTHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice Staff
Séjour de 2 nuits en avril 2024
Réponse de GM le 10 mai 2024
Thank you for the feedback! Hopefully next time we can get a 5 out of 5!

10/10 Excellent

Kelvin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 3 nuits en avril 2024
Réponse de GM le 8 avr. 2024
Thank you so much for the positive feedback!

10/10 Excellent

Connie

Séjour de 1 nuit en mars 2024
Réponse de GM le 29 avr. 2024
Thank you so much for the positive feedback!

10/10 Excellent

Connie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de GM le 7 mars 2024
Thank you for the positive feedback!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2024
Réponse de GM le 26 janv. 2024
Thank you so much for the positive feedback!

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a very nice place my mother in law was in hospital this was just down the street people were great so clean
Séjour de 5 nuits en janvier 2024
Réponse de GM le 26 janv. 2024
Thank you so much for the positive feedback! We look forward to serving you again when your travels bring you back to Smyrna.

10/10 Excellent

shannon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de GM le 12 déc. 2023
Thank you so much for the positive feedback! Hope to be of serviced to you again when your travels bring you back to Smyrna!

10/10 Excellent

Tiffany

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Great hotel located right off the interstate and only about 20-30 mins away from downtown Nashville. Also close to shopping and groceries if you need that. The hotel was very clean and comfortable beds. Breakfast was good. Check in was quick.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 7 nov. 2023
Thank you so much for the positive feedback! I am glad we were located in an area that was most convenient for you. We hope to be of service to you again when your travels bring you back to Smyrna!

10/10 Excellent

Teresa

Séjour de 1 nuit en novembre 2023
Réponse de GM le 12 déc. 2023
Thank you so much for the positive feedback! Hope to be of serviced to you again when your travels bring you back to Smyrna!

6/10 Satisfaisant

Kim

Séjour de 2 nuits en octobre 2023
Réponse de GM le 12 déc. 2023
Thank you so much for the positive feedback! Hopefully next time we can make your stay a 5 out of 5!

10/10 Excellent

William

Séjour de 1 nuit en octobre 2023
Réponse de GM le 7 nov. 2023
Thank you for the positive feedback!

6/10 Satisfaisant

Beryl

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de GM le 9 oct. 2023
Thank you for the feedback! If you could, please reach out to management so we can make your stay a better stay next time. Any feedback to help train and coach our employees would be greatly appreciated.

10/10 Excellent

David

Séjour de 6 nuits en septembre 2023
Réponse de GM le 27 sept. 2023
Thank you so much for the positive feedback! Hope we can be of service again when your travels bring you back to Smyrna!

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well done! Great room and breakfast. Will stay again!
Séjour de 1 nuit en septembre 2023
Réponse de GM le 25 sept. 2023
Thank you so much for the positive feedback! We look forward to be of service to you when your travels bring you back to Smyrna!

8/10 Bien

Paulette

Séjour de 3 nuits en août 2023
Réponse de GM le 16 sept. 2023
Thank for the feedback! We hope next time we can make your stay a 5!

8/10 Bien

Fawn

Séjour de 1 nuit en juillet 2023
Réponse de GM le 31 juil. 2023
Thank you for the feedback! We hope next time, we can make your stay a 10!

10/10 Excellent

sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From checkninnto check out everyone and everything was great. Staff was amazing! Property a little dated but very comfortable. Bed was comfortable, pillows not so much but i brought my own. Everything was clean, breakfast was a plus.
Séjour de 6 nuits en juillet 2023
Réponse de GM le 27 juil. 2023
Thank you so much for the positive feedback! Providing the utmost customer service and comfortable stay is definitely one of our priorities. We hope to see you again when your travels bring you back to Smyrna!

8/10 Bien

Corri

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is nice and the hotel room is big and great to have a kitchen after a long drive. Will be back
Séjour de 1 nuit en juin 2023
Réponse de GM le 27 juil. 2023
Thank you so much for the positive feedback! We hope next time we can make your stay a 5 out of 5!

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The stay was great, the rooms were clean and the beds comfy. Breakfast was good.
Séjour de 1 nuit en mars 2023
Réponse de GM le 3 avr. 2023
Thank you so much for the positive feedback! We hope next time we will get a 10 out of 10!

10/10 Excellent

Teresita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe, very clean, excellent facilities and close to restaurants.
Séjour de 3 nuits en mars 2023
Réponse de GM le 14 mars 2023
Thank you so much for the positive feedback! Our goal is to provide all of our guests with a clean and safe atmosphere. Being around plenty of restaurants are always a plus. We hope to be of service to you again when your travels bring you back to Smyrna!

10/10 Excellent

Scott

Séjour de 3 nuits en mars 2023
Réponse de GM le 3 avr. 2023
Thank you so much for the positive feedback! hope to be of service to you again in the future!

10/10 Excellent

Emily

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2023
Réponse de GM le 20 févr. 2023
Thank you for the positive feedback! We hope to be of service to you again when your travels bring you back to Smyrna!

10/10 Excellent

AKIKO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de GM le 24 janv. 2023
Thank you for your positive feedback! We hope we can serve you again soon when your travels bring you back to Smyrna.

10/10 Excellent

CHIH CHANG

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stays
Séjour de 2 nuits en août 2022
Réponse de GM le 22 août 2022
Thank you so much for the positive feedback! We hope to service you again when your travels bring you back to Smyrna!

10/10 Excellent

Virginia

Séjour de 9 nuits en juillet 2022
Réponse de GM le 5 août 2022
Thank you so much for the positive feedback! We hope to serve you again when your travels brings you back to Smyrna!

8/10 Bien

Cretia

Séjour de 5 nuits en juillet 2022

10/10 Excellent

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
I would definitely stay here again. It was easy to get to, parking lot was well lit, check in was easy and quick and very friendly, and the room was nice. The room was clean and it was nice to have the little kitchen area. I didn't hear any noise through the walls or from outside. Beds were comfy and we slept good. It was only 20 minutes from the zoo which is where we were going. Overall the place seemed clean and safe, the staff seemed nice, and the room was comfortable to be in.
Séjour de 1 nuit en avril 2022
Réponse de GM le 25 avr. 2022
Jonathan, Thank you so much for the positive feedback! Having a clean, comfortable, and quiet place to stay is definitely important, especially when site seeing is involved. We hope you stay with us again when your travels bring you back to Smyrna!

10/10 Excellent

Dionne

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tabi, the front desk clerk was helpful and friendly. I appreciated her help.
Séjour de 2 nuits en avril 2022
Réponse de GM le 18 avr. 2022
Thank you so much for the positive feedback!! I am glad Tabi was very helpful to you during your stay. We hope to be of service to you again soon when your travels bring you back to Smyrna!

10/10 Excellent

Courtney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel has been one of the best ones I have stayed in! So comfortable and feels like home!
Séjour de 14 nuits en mars 2022
Réponse de GM le 8 avr. 2022
Thank you so much for the positive feedback! Our goal is to definitely make you feel like you are at home away from home. I am glad we succeeded! We hope to be of service to you again when your travels bring you back to Smyrna!

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worthy of the High Rating
One of the best hotel stays ever. We'll be back if we travel this way again.
Séjour de 1 nuit en mars 2022
Réponse de GM le 4 avr. 2022
Thank you so much for the positive feedback! We hope to see you soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de GM le 24 janv. 2022
Thank you so much for the positive feedback! We hope to be of service you again when your travels bring you back to Smyrna!

10/10 Excellent

Ethan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de GM le 6 janv. 2022
Thank you so much for the positive feedback! We hope to be of service to you again when your travels bring you back to Smyrna!

10/10 Excellent

Cristhian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Martínez
Séjour de 1 nuit en décembre 2021
Réponse de GM le 14 déc. 2021
Thank you so much for the positive feedback!!

10/10 Excellent

Yolanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Séjour de 2 nuits en octobre 2021
Réponse de GM le 25 oct. 2021
Thank you so much for the positive feedback! Hope to be of service to you again when your travels bring you back to Smyrna!

10/10 Excellent

Sophiea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will stay again!
Séjour de 1 nuit en octobre 2021
Réponse de GM le 25 oct. 2021
Thank you so much for the positive feedback! We hope to see you again soon!

10/10 Excellent

Vicki

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What a comfortable stay. He room was well organized with plenty of storage for a longer stay. Every person on the staff was extremely friendly and helpful. We stayed for 4 nights and it felt like home!
Séjour de 3 nuits en octobre 2021
Réponse de GM le 12 oct. 2021
Thank you so much for the positive feedback! One of our goals is to make you feel at home away from home. And it looks like we have succeeded! We hope to see you again when your travels bring you to Smyrna!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de GM le 4 oct. 2021
Thank you for the positive feedback! We hope to be of service to you again when your travels bring you back to Smyrna.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room was very clean, staff was very friendly. I don't have anything negative to say about this hotel. Plus, they're doing real breakfast food in the mornings! I've stayed at a few hotels the past year and they've all stopped giving out hot food.
Séjour de 1 nuit en septembre 2021
Réponse de GM le 10 sept. 2021
Thank you so much for the positive feedback! Providing a clean and comfortable room is definitely our goal. We are happy that you enjoyed the hot breakfast as well. We look forward to serving again when your travels bring you back to Smyrna!

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked having the full size fridge and availability of ice machine to refill cooler. I came for a sporting event so we had lots of water and drinks with us. The pool was nice hut really cold which was surprising since it was really hot out. The continental breakfast was inconsistent but still provided for an on-site free option.
Séjour de 6 nuits en août 2021
Réponse de GM le 10 sept. 2021
Thank you for the feedback! So sorry to hear about the inconsistency of the breakfast. I will definitely look into this for future reference. I hope next time we can exceed your expectations!

10/10 Excellent

Sean

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall out standing
The hotel staff is pretty friendly, accommodating abd help full. Most of the cleaning servers are great with the exception of one long haired gentleman
Séjour de 14 nuits en juillet 2021
Réponse de GM le 17 août 2021
Thank you so much for the positive feedback! I am very happy you enjoyed your stay. I sincerely apologize if you had a unfriendly encounter with one of the associates. Please feel free to tell the Front Desk or Management should this occur again. I would love to use this as a training/coaching opportunity. Thank you again for travelling with us during these unusual times.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dirty Bathroom
I am not sure why this hotel has such high reviews. The bathroom had a public bathroom smell with dirt and multiple hair stuck on the sink. This was not something that was not cleaned from the previous guest, but it appears to be had been there for a while. The toilet had marks inside the bowl. You can guess what kind of marks. There was garage around the bin in the bathroom. We were staying here for a night on our back to FL. If we had not arrived so late at night we definitely would have moved to another hotel. The reason for us picking this hotel was because of the high reviews and the EV charger. The charger saved us some time in the morning, but still definitely not worth the stay.
Séjour de 1 nuit en juillet 2021
Réponse de GM le 17 août 2021
Thank you for the feedback! Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We hope you will give us another chance when your travels bring you back to Smyrna.

10/10 Excellent

Mike

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2021
Réponse de GM le 20 juil. 2021
Thank you so much for the positive feedback!

10/10 Excellent

Jennifer

Séjour de 1 nuit en juillet 2021
Réponse de GM le 20 juil. 2021
Thank you so much for the positive feedback!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel at that exit. I had the pleasure of staying in all of them over the years :)
Séjour de 4 nuits en juillet 2021
Réponse de GM le 15 juil. 2021
Thank you so much for the positive feedback! Maybe next time we will earn all 5 stars!

10/10 Excellent

JONG SUK

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juin 2021
Réponse de GM le 7 juil. 2021
Thank you for the positive feedback!

8/10 Bien

Rubio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
YONI
Everything was great overall!!! Room was not ready at arrival...other than that it was great.
Séjour de 2 nuits en juillet 2021
Réponse de GM le 6 juil. 2021
Thank you for the feedback! I sincerely apologize for your wait to check-in. As we get more help in the near future, hopefully that would not happen again. Thank you for staying with us!

10/10 Excellent

Kyle

Séjour de 3 nuits en juillet 2021
Réponse de GM le 5 juil. 2021
Thank you for the positive feedback! We hope to be of service to you again when your travels bring you to Smyrna!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en juin 2021
Réponse de GM le 21 juin 2021
Thank you so much for the positive feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2021
Réponse de GM le 16 juin 2021
Thank you for the feedback! We hope to receive a 5 star the next time your travels bring you back to Smyrna!

10/10 Excellent

Stacy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family friendly comfort
Traveling with young children is difficult so you can imagine our excitement when we found a reasonably priced room with a full kitchen. The staff was friendly and accommodating. Thank you for a great stay!
Séjour de 6 nuits en mai 2021
Réponse de GM le 28 mai 2021
Thank you so much for the positive feedback! We are so happy we were able to make your stay enjoyable and worry-free. Hope to be of service to you again soon!