Dear Ms. Douce, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection for your recent stay. Our goal is complete guest satisfaction, and we are thrilled to see this was your experience. We hope we will be your hotel of choice every time you visit Nashville. Thank you again!General Manager

Dear Christiane, We are thrilled to see how much you enjoyed your stay here at The Capitol Hotel Downtown, Ascend Hotel Collection! We are also glad that you loved our prime location. Being so close to the Music City Center, the Bridgestone Arena, Ascend Amphitheater, and the Country Music Hall of Fame and Museum, to name a few is what makes us one of the best choices in Nashville. So whether you are here for business or fun, our boutique hotel is the place to be. Thank you very much for your business, and we hope to see you again soon!General Manager

Dear Geneviève,Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Capitol Hotel Downtown Nashville, and we look forward to welcoming you again soon.General Manager

Marc, thank you for choosing The Capitol Hotel Downtown Nashville for your recent accommodations. We are delighted to know how much you enjoyed our hot complimentary breakfast and all the amenities. It was our pleasure hosting your visit, and we look forward to seeing you again soon! General Manager

Alexandre, thank you for being our guest. We apologize for the disappointing experience you had as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. General Manager

Dear Jeff, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and for your feedback. We are happy that you loved our location and well-maintained accommodations. It is also lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. However, we regret to learn about the concerns you had and the inconvenience it caused you. We look forward to welcoming you back soon.Stacy LeeGeneral Manager

Dear Roger, Thank you for your rating of The Capitol Hotel Downtown, Ascend Hotel Collection. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Stacy LeeGeneral Manager

Dear Lane, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Stacy Lee, General Manager

Dear Rebecca, Thank you for choosing to stay at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are glad to know you liked our excellent breakfast offerings, comfortable accommodations and that you were especially pleased with our friendly associates. Thank you again for your recommendation. It was a pleasure to host you, and we look forward to your return visit. Stacy Lee, General Manager

Dear Joni, Thank you for being our guest and for your candid review. We sincerely apologize for the noise disturbance you underwent and the inconvenience this has caused. We appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals as we strive to enhance our guest experience at all levels. That said, we are glad you liked our attentive associates and our newly remodeled accommodations. Thank you again for your feedback, and we hope to welcome you back the next time you are in the area. Stacy Lee, General Manager

Dear Samuel, Thank you for reviewing your stay at The Capitol Hotel Downtown, Ascend Hotel Collection, and for your kind rating. We are pleased to read your comments regarding our property and that you had a pleasant stay, It was a pleasure serving you, and we look forward to your next visit.Stacy Lee,General Manager

Dear Ms Davila, Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are delighted to know you were pleased with our convenient location, courteous associates, and excellent breakfast. We also appreciate you mentioning our comfortable beds. It was a pleasure to host you, and we look forward to your return visit. Stacy Lee, General Manager

Dear Tracy, Thank you for evaluating your stay at our hotel. While we are glad to know you liked our ideal location, we apologize for the concern you had with our accommodations and that they did not meet your expectations. We will discuss your comments with appropriate individuals as we strive to enhance our guest experience at all levels. Thank you again for your feedback, and we hope you will give us another chance to host you again. Stacy Lee,General Manager

Dear Sonya, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The Capitol Hotel Downtown, Ascend Hotel Collection. We look forward to welcoming you back on your next visit!Stacy Lee,General Manager

Dear Christal, Thank you for the wonderful review of your recent stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are pleased you found our location near Broadway to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Stacy LeeGeneral Manager

Dear Dirceu, Thank you for choosing to stay with us at The Capitol Hotel Downtown, Ascend Hotel Collection, and for sharing your review. We are delighted to know that the dedicated service provided by our front desk associates made an excellent impression. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Stacy LeeGeneral Manager

Dear Lisa, Thank you for choosing to stay at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are glad to know you liked our excellent breakfast and the price of your visit. However, our goal is to provide each guest with comfortable accommodations; therefore, we truly regret not meeting your expectations and sincerely apologize for the issues you encountered in your bathroom door. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals as we strive to enhance our guest experience at all levels. We are also sorry for the noise disturbance you underwent and the inconvenience this has caused. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Thank you again for your feedback, and we look forward to your return visit.Stacy Lee,General Manager

Dear Deanne, Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are delighted to know you were pleased with our convenient location, courteous associates, and excellent breakfast. We also appreciate you mentioning our comfortable beds. It was a pleasure to host you, and we look forward to your return visit. Stacy Lee,General Manager

Dear Rosamaria, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Stacy Lee,General Manager

Dear Russell, Thank you for your positive rating of The Capitol Hotel Downtown, Ascend Hotel Collection. While we hope you had an overall pleasant stay, we are sorry for not meeting your expectations with our parking options. We appreciate your feedback and will share it appropriately. Thank you again for your business, and we look forward to welcoming you back very soon.Stacy Lee,General Manager

Dear Jennifer, Thank you for reviewing your stay with us. While we are glad to know you were pleased with the service you received from our associates, we apologize for the miscommunication regarding the billing issue and any inconvenience it may have caused. Please note that certain reservation types, such as those made with pre-payment and no-cancel policies, may result in charges for the full stay, regardless of early departure. Nevertheless, we value your feedback and will ensure proper communication regarding our reservation policies in the future. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Stacy Lee,General Manager

Dear Alexa, Thank you for choosing us and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Capitol Hotel Downtown, Ascend Hotel Collection, and we hope to see you again soon. Stacy Lee,General Manager

Dear Robert, Thank you for posting a review of your stay with us at The Capitol Hotel Downtown, Ascend Hotel Collection. Providing exceptional service and hospitality is our top priority, and we're delighted that our staff's friendliness and helpfulness contributed to a memorable stay for you. Your kind words will be shared with the entire team as they serve as a great source. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Stacy Lee,General Manager

Dear Jaclyn, Thank you for being our guest and for your candid review. We are sorry for not meeting your expectations with our amenities and food offerings. We will address this appropriately as we continually strive to grow and improve our guest experience. That said, we are glad you liked our attentive associates. Thank you again for your feedback, and we hope to welcome you back the next time you are in the area.Stacy Lee,General Manager

Dear Erich, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and for your high rating. We are thrilled you had a great stay and that our intuitive associates and optimal location enhanced your visit. It was our pleasure accommodating you, and we look forward to welcoming you back again.Stacy Lee,General Manager

Dear Dustie, Thank you for being our guest and for sharing your observation. We are glad you liked the attentive and thoughtful service from our devoted associates, but we apologize for the noise issues you encountered from external factors and that you felt our accommodations needed updating. Your helpful comments will be shared with our team, and we will use them for future improvements. We also regret the disappointment you had with the parking cost. In the interest of transparency, we keep our website current with updated information and pricing so guests can see our parking rates before booking with us. We are grateful for your patience and hope to have another opportunity to host you in the future.Stacy Lee,General Manager

Dear Jamie, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Stacy Lee,General Manager

Dear Kim, We are thrilled to read about your stay and how much you enjoyed our fantastic location as well as our courteous associates! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for the wonderful review of The Capitol Hotel Downtown, Ascend Hotel Collection; we look forward to hosting you again on your next visit to the area.Stacy Lee,General Manager

Dear Brian, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Stacy Lee,General Manager

Dear Kenichi, Thank you for being our guest and for sharing your experience. We are glad you liked our spotless accommodations in addition to our devoted associates, we apologize for the inconvenience caused due to the noise issues you encountered from nearby guests. Your helpful comments will be shared with our team, and we will use them for future improvements. We are grateful for your patience and hope to have another opportunity to host you in the future.Stacy Lee,General Manager

Dear Elizabeth, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Stacy Lee,General Manager

Dear Eugenia, Thank you for your feedback regarding your stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are thrilled to read that you thoroughly enjoyed our location was convenient for your plans in addition to the attentive and professional service you received from our devoted associates. We will surely pass your compliments to Gwen. We are grateful for all your feedback and look forward to your next visit to the area.Stacy Lee,General Manager

Dear Mr. Eugene, Thank you for the wonderful rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Capitol Hotel Downtown, Ascend Hotel Collection; we hope to see you again soon. Stacy Lee,General Manager

Dear Reilly, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Stacy Lee,General Manager

Dear George, Thank you for reviewing The Capitol Hotel Downtown, Ascend Hotel Collection. We are glad our location worked well for you and that you appreciated our delicious breakfast offerings and well-appointed accommodations. It was a pleasure serving you, and we look forward to your next visit. Stacy Lee General Manager

Dear Ms. Elizbeth, Thank you for your recent stay at the Capitol Hotel Downtown, Ascend Hotel Collection, and for posting a generous rating of our hotel. It is a pleasure to know our associates exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again on your next visit to the area. Stacy Lee General Manager

Thank you for staying with us and for your positive comments. Please keep in mind that you are visiting a high demand city with events and that noise is expected. For clarity "we do have interior corridor and upgraded King Bedrooms". The rooms were built back in 2023 and priced higher. Thank you for the opportunity to re-remind others.

Dear Gary, Thank you for the kind comments regarding our convenient location. However, we are disappointed to know that you felt that our property needed to be updated. We have noted your comments again and we will share them appropriately as we plan for future modernization of our hotel. We appreciate the feedback and hope to see you the next time you visit the area.Stacy LeeGeneral Manager

Dear Anthony, We are so pleased to read how happy you were with our prime location, relaxing rooms and warm hospitality! Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at The Capitol Hotel Downtown, Ascend Hotel Collection, and we hope to welcome you back soon for another enjoyable visit.Stacy LeeGeneral Manager

Dear Melinda, Thank you for choosing to stay with us at The Capitol Hotel Downtown, Ascend Hotel Collection. It is nice to know you were pleased with the thoughtful hospitality provided by most of our associates. However, we are sorry for the valet service issues you experienced. We will share your comments appropriately to ensure we are more diligent in our efforts going forward. We appreciate your feedback and hope to see you again on your future visit to the area. Stacy Lee,General Manager

Dear Samuel, Thank you for the wonderful review of The Capitol Hotel Downtown, Ascend Hotel Collection. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Stacy LeeGeneral Manager

Dear George, Thank you for taking the time to share about your stay. We are disappointed that we did not meet all of your expectations. Feedback such as yours allows us to continually monitor and improve our guest experience. We hope to have another chance to welcome you on a future visit.Stacy LeeGeneral Manager

Dear Andrea, Thank you for staying with us and for your gracious rating. On behalf of all of us at The Capitol Hotel Downtown, Ascend Hotel Collection, we would like to invite you for another outstanding visit.Stacy LeeGeneral Manager

Jon,We appreciate you staying with us. We are sorry for your perception of our property but unfortunately we disagree with your survey. We do understand that people like different things and that we will not be able to satisfy everyone, such as bedding. Regarding noise, remember you are downtown and in an environment with events, highly possible you will hear noise. Please, re-read your terms and conditions that you authorized when you booked your reservation, for clarity and a reminder of why you were charged. Lastly, we have guests who would highly differ from your opinion and utilize us regularly. We hope that we could had that opportunity with you, but we understand. Take care and thanks for responding. Best regards, The Capitol Hotel

Dear Robert, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and for your kind feedback. We are pleased to know that your stay was perfect in every way possible and that you enjoyed our beautiful property. However, We are sorry for the inconvenience you had with our parking options. Please know that our decision to offer valet-only parking is primarily to ensure the convenience and security of our guests. We understand that it may not be the preferred option for everyone, and we apologize for any inconvenience caused. We will certainly consider your feedback as we review our parking arrangements. We genuinely value your patronage and hope to have the opportunity to welcome you back in the future.Stacy LeeGeneral Manager

Dear Hannah, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We are sorry to hear that you were disappointed with the housekeeping service provided during your stay. Your feedback is essential to us, as it enables us to enhance our guest experience. We take your concerns seriously, and we will take the necessary steps to address them. We apologize for any inconvenience you may have experienced and hope that you will consider staying with us again. We would love the opportunity to demonstrate our commitment to providing you with a pleasant and stress-free stay.Stacy LeeGeneral Manager

Dear Chris, Thank you for reviewing your stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are glad to know you liked our prime location and well-kept accommodations, as well as our courteous associates. However, we regret the valet service issues you experienced. We will share your comments appropriately as we are always looking for ways to improve. We appreciate your feedback and hope to see you again whenever your travels bring you our way. Stacy Lee,General Manager

Dear Nicholas, Thank you for your feedback regarding your stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are happy you were able to take advantage of our outstanding service. We want our guests to enjoy a relaxing stay, and this is just one of the ways we try to make things easier for you. We will be sure to let our team know our guests think they are doing a great job. It was a pleasure having you here, and we hope to see you again soon!Stacy LeeGeneral Manager