Can walk to Broadway!
Security onsite at night and door was locked and needed key after 10 p.m. which was good for safety. Had to get my uber at 4 a.m. and security was there to walk us to our uber outside.
It's hard to believe that a hotel that charges the amount of money that this hotel charges for such a small room and charges $3.00 for a bottle of water. That's UNEXCEPTABLE and GREEDY! I'm sorry I choose Tapestry.
For the price paid the hotel is being greedy asking money for any small service, you have to pay for water bottle ,and the parking is double the price of any parking around the valet was rude
My husband and I spent one night here as we were traveling through. Walkable to all attractions and restaurants. Very nice and clean area. Valet was above and beyond good to us.
My room was like being in a cave. The window looked at a wall that was 3 feet away. No natural light, literally a coffin. And not enough lighting. Not like any picture on the website. Completely depressing.
Great location in the heart of Printers Alley! Property is nice. Comfortable room. Need more luggage carts and staffing seemed to be short. Long wait checking in. Staff member working desk was really kind & courteous though. Worthy of 4 stars not 5.
Pros: Staff working valet, front desk, and housekeeping were exceptional! Friendly, attentive, professional, and eager to ensure guests enjoyed their stay. Clean, safe, updated hotel within walking distance of Nissan Stadium, bars, restaurants, and other tourist attractions. The rooms were well decorated with art pieces and clean but the lighting is quite dim.
Cons: Service was atrocious in the bar/dining lounge. Waitress never came back after dropping off menus. Took 30 minutes and waving bar staff over to finally get order taken. 15 minutes later we finally received drinks and eventually the food order. We ordered the Tuesday taco special which was 2 tacos (2 pieces of shrimp per taco) for $20. Bloody Mary was nearly undrinkable because there was so much lime in it. Quite possibly the worst drink our party had ever tried. The lounge and bar area was really well designed and furnished with a great selection of whiskey and bourbon and shows great potential if the service and quality of food was improved. There was plenty of staff for the number of patrons but they lacked organization and hospitality skills.
Just enough out of the way to be nice and quiet. Hotel was clean and staff was very friendly. Would have given 5 stars but the rooms are terribly hot and it takes over an hour for the AC to actually cool the room down. Staff was attentive and tried to accommodate us, but they did acknowledge it's an issue in every room.