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Avis sur Fairlane Hotel

4 out of 5
Fairlane Hotel
401 Union Street, Nashville, TN

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 779 avis sur 980." "
Note des voyageurs de 8 (Bien), d’après 137 avis sur 980." "
Note des voyageurs de 6 (Satisfaisant), d’après 44 avis sur 980." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 980." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 980." "

9,8/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Pascal

Séjour de 1 nuit en novembre 2023
Réponse de Milton le 7 déc. 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Jean-Raymond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel très bien situé
Excellent hôtel très bien situé, personnel attentionné et à l’écoute. A refaire très vite
Séjour de 2 nuits en août 2023
Réponse de Milton le 31 août 2023
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Marie-Josée

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de Milton le 9 juin 2023
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

8/10 Bien

Isabelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était parfait a l'exception du café à la chambre. Aucune cafetière. Il faut aller acheter au resto en bas.
Séjour de 2 nuits en mai 2023
Réponse de Milton le 20 mai 2023
Merci d'avoir pris le temps de répondre à notre enquête. Vos commentaires sont essentiels dans nos efforts pour améliorer nos normes de service. Vos commentaires ont été partagés avec les services concernés afin qu'ils puissent être traités. N'hésitez pas à nous contacter directement et il nous fera plaisir de vous aider.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Other than the house keeping staff trying multiple times to walk in my room without notice before checkout time, everything else was nice. $70 for valet is a little excessive also
Séjour de 1 nuit en mai 2024
Réponse de Milton le 29 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Colleen D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Milton le 29 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

6/10 Satisfaisant

Cheryl

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Called ahead for early check in (2 hours early) was told it would be no problem. When we arrived were told the room would be ready in a few minutes; it was not. Then were told they did not do early check in, even though we were told it would be no problem 4 hours later we finally got in. Found the staff to be rude and unhelpful
Séjour de 3 nuits en mai 2024
Réponse de Milton le 25 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We sincerely apologize for the issues you faced prior to checking in.

8/10 Bien

Kendal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Hotel may have been understaffed at certain times, making all the amenities unavailable
Séjour de 2 nuits en mai 2024
Réponse de Milton le 25 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Karen

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved that it was pet friendly . Also all the staff were very accommodating and helpful.
Séjour de 1 nuit en mai 2024
Réponse de Milton le 23 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We felt the valet staff wasn’t up to par with other hotels I stay with. They never helped open or close doors or assist with loading luggage. They just hand me the keys and walk away. Also the housekeeping could not speak English. We asked for regular coffee but she left us with decaf only. The hotel was beautiful and the rooms perfect otherwise. Great location as well.
Séjour de 2 nuits en mai 2024
Réponse de Lyric le 21 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Lidia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Hotel
Séjour de 2 nuits en mai 2024
Réponse de Milton le 20 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Adrienne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First Time at the Fairlane. Great experience! Love the vibe, the location, the comfort of our King Room. Situated a bit from Broadway meant a QUIET and Restful night’s sleep.
Séjour de 1 nuit en mai 2024
Réponse de Milton le 20 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Lord

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was AMAZING…funny and made my day. THANK YOU BADASS-CHECKIN-GUY
Séjour de 1 nuit en mai 2024
Réponse de Milton le 23 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and very close to so many attractions
Séjour de 2 nuits en mai 2024
Réponse de Milton le 14 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

YUQI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good room service
Séjour de 3 nuits en avril 2024
Réponse de Lyric le 9 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

gregory

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location within walking distance of Nashville attractions. Courteous staff. Luxury facility
Séjour de 2 nuits en mai 2024
Réponse de Lyric le 9 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful/friendly staff. Wonderful location. Well appointed, comfortable rooms.
Séjour de 1 nuit en mai 2024
Réponse de Milton le 7 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

6/10 Satisfaisant

Sara, Saint Charles

Séjour de 1 nuit en mai 2024
Réponse de Lyric le 27 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Lindsay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the aesthetic of the hotel
Séjour de 3 nuits en avril 2024
Réponse de Milton le 6 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

8/10 Bien

Linda M

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent except for the service in the lounge.
Séjour de 4 nuits en avril 2024
Réponse de Milton le 6 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Nora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Milton le 6 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

gary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and very nice area. Pull off to park and check in is terrible.
Séjour de 1 nuit en mai 2024
Réponse de Milton le 6 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Bohdahn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful atmosphere! Staff were so friendly. Easy walk to Broadway and other sites downtown. Loved every minute!
Séjour de 5 nuits en avril 2024
Réponse de Milton le 4 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

6/10 Satisfaisant

Neil

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Upon checking in, we were given a room that had a sticky bathroom floor, dirty carpet and air conditioning that did not work. They promptly changed us to another room... but it was smaller!
Séjour de 3 nuits en avril 2024
Réponse de Milton le 3 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Kraig

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’ve stayed at 9.0 Nashville’s hotel rooms in the past that looked like they’d seen a few parties. Not the case here. Very clean. Liked the frosted window that divided the shower from living area. Understated interior was tastefully done. And priced right.
Réponse de Lyric le 29 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Cynthia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 3 nuits en avril 2024
Réponse de Lyric le 28 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Alan, Honolulu

Séjour de 1 nuit en avril 2024
Réponse de Milton le 18 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

6/10 Satisfaisant

Stephen

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en février 2024
Réponse de Milton le 2 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Kacee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Milton le 23 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Sebastiao

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful
Séjour de 1 nuit en avril 2024
Réponse de Milton le 19 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

8/10 Bien

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel in great area. Broadway is close and printers alley is one street over.
Séjour de 2 nuits en avril 2024
Réponse de Milton le 19 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Allison Shanna-Lee

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to downtown but yet far enough away.
Séjour de 3 nuits en avril 2024
Réponse de Milton le 18 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Demaree, Cary

Séjour de 1 nuit en avril 2024
Réponse de Milton le 6 mai 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

6/10 Satisfaisant

Ricky, Columbia

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Stuff like the body wash bone dry, when you pay over $300 a night you should not have to ask for the body wash container to be filled. The shower also had mold on the door and the grout in the floor tile. No good place to park, the small there is will cost you over $58 a day. The place was clean for the most part, very nice decorations and well maintained. The staff was okay, nice people but lacked customer service skills. When. Checking out they did not even ask me how our stay was. Also when checking in we had to wait for 20 minutes while the front desk was helping people find a place to eat while the people who need to check in just stood and waited.
Séjour de 1 nuit en avril 2024
Réponse de Milton le 21 avr. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was beautiful. I was upgraded to a bigger suite when I arrived. I had issues finding the entrance to valet and called the front desk, Lauren answered and directed me to entrance. She also had a valet driver come out to assist me as I pulled up. He was very polite and accommodating. The stay was wonderful. Lauren was very friendly at check in and warm. Made me feel good as I had come for a funeral. I spent most of my time in my room but the sights from my room was absolutely beautiful and breathtaking. The room was spotless and nothing near dated. Loved my whole experience. Everything is in walking distance. Among check out Alexis assisted me and she was also very polite and helpful. The valet young man already remembered me and my car had it already waiting as I walked down. Thank you all so much. Will return when visiting.
Séjour de 1 nuit en avril 2024
Réponse de Milton le 15 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Kimberly, Knoxville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Lyric le 16 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

8/10 Bien

Christopher, Long Beach

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a very inviting comfortable former office space turned into a charming hotel.
Séjour de 2 nuits en avril 2024
Réponse de Milton le 12 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Lyric le 10 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Don

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and close to everything. Very walkable for fun in Nashville
Séjour de 1 nuit en avril 2024
Réponse de Milton le 9 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Brandon

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay at the Fairlane Hotel! It started with Alexus's great smile, cheerfulness, and willingness to assist with all of our needs; and ended with a nice hot shower, and great view. Everything was within walking distance and the staff were so friendly.
Séjour de 1 nuit en avril 2024
Réponse de Milton le 8 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Janet A., Pulaski

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay at the Fairlane Hotel! The staff were super friendly and helpful! I was impressed by the texts I received before our arrival checking to see if we needed anything. So kind! The rooms were perfect! A short, safe, walk to everything we needed including Broadway!
Séjour de 3 nuits en mars 2024
Réponse de Milton le 4 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Monica

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful room. We loved the vibe. Bagel place on the main floor, and a full restaurant on the 4th floor.
Séjour de 1 nuit en mars 2024
Réponse de Lyric le 2 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

2/10 Horrible

sammie

Séjour de 1 nuit en mars 2024
Réponse de Milton le 2 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

6/10 Satisfaisant

Kalliopi

Séjour de 4 nuits en mars 2024
Réponse de Milton le 2 mai 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards.

10/10 Excellent

Kevin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love hotel. But there is some construction of a building that looks really sketchy and is a real eyesore. But this is a temporary issue.
Séjour de 1 nuit en mars 2024
Réponse de Milton le 1 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Dan

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place to stay and enjoy the Downtown Nashville area
Séjour de 4 nuits en mars 2024
Réponse de Milton le 1 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at the Fairlane was a very enjoyable experience. The property is located in a great spot. Very near to all the major attractions that Nashville has to offer. The staff were super friendly and always prepared to go over and above to help you out.
Réponse de Lyric le 28 mars 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Jeffrey, Maitland

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Great hotel. Convenient location, friendly and helpful staff, large, clean rooms and common areas.
Séjour de 1 nuit en mars 2024
Réponse de Lyric le 27 mars 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Jason

Séjour de 1 nuit en mars 2024
Réponse de Milton le 14 avr. 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.

10/10 Excellent

Luigi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Service
Séjour de 4 nuits en mars 2024
Réponse de Lyric le 27 mars 2024
Thank you for taking the time to complete our survey. We are glad to hear you were happy with your stay.