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Avis sur Comfort Suites Smyrna

2.5 out of 5
Comfort Suites Smyrna
3001 Highwood Blvd, Smyrna, TN

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 94 avis sur 210." "
Note des voyageurs de 8 (Bien), d’après 67 avis sur 210." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 210." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 210." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 210." "

8,8/10

Propreté

8,0/10

Personnel et service

9,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Not Provided, Brossard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Seule note négative: ne vous fiez pas au petit déjêuner inclus. Il est très décevant. J'ai vu des hotels, ou même si c'était gratuit, la nourriture était de qualité et le café avait bon goût.
Réponse de comfort suites sales le 13 nov. 2015
thakyou for letting us know about the breakfast selection. We have upgraded our selectiion now. Hope to see you soon.

2/10 Horrible

Walt

Voyage en famille
No enough choices at breakfast like Comfort Suites in Lebanon, Tenn.
Séjour de 2 nuits en mai 2024
Réponse de Jose le 19 mai 2024
Sorry about your experience. WE do follow comfort brand breakfast varieties. Rest assured we will share your feedback we our breakfast team and improvise. safe travels.

10/10 Excellent

Sheila

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No surprises. Nice property.
Séjour de 1 nuit en mai 2024
Réponse de Jose le 19 mai 2024
We are glad that you enjoyed your stay. Please come see us again when you are in the area. Safe travels

8/10 Bien

Justine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de jose le 4 avr. 2024
Thank you and safe travels

10/10 Excellent

Shantel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was great amd affordable.
Séjour de 1 nuit en mars 2024
Réponse de jose le 25 mars 2024
Thank you. safe travels

10/10 Excellent

Rachel

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mars 2024
Réponse de jose le 24 mars 2024
Safe travels

8/10 Bien

Rhonda

Séjour de 1 nuit en mars 2024
Réponse de jose le 31 mars 2024
Thank you for your stay. safe travels

10/10 Excellent

Gemesha

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de john le 6 mars 2024
thanks and safe travels

10/10 Excellent

Mayli

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de jim le 6 mars 2024
safe travels

10/10 Excellent

JOSE

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
VERY LITTLE TRAFFIC GREAT BREAKFAST EVERY MORNING NOTHING I DIDN'T LIKE THANK YOU VERY MUCH :)
Séjour de 4 nuits en juin 2023
Réponse de jim le 6 mars 2024
safe travels

8/10 Bien

Ronald, Lakeland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy Wife
Good

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A decent place for the money.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Good hotel
The hotel was great the rooms lobby and pool were very clean!! The night person that worked the desk was very rude and not very helpful. Other than the rude night staff person my stay was great!
Réponse de john le 20 avr. 2016
Thank you for your review. After reading your comments we have communicated with the night clerk and taken preemptive steps. We hope to see you again. Other than that, we are glad that you enjoyed the hotel stay.

4/10 Médiocre

John, Nevada

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very Disappointing
The hotel looks great from the outside, like brand new, the lobby is nice, but once I entered my room it was very disappointing. The carpet is ripped up from the entrance door to the bathroom, the carpet was filthy, so bad that I would not take off my socks to walk on the floor. The furniture looked like it had been purchased from a garage sale, the desk chair arm rest were all chewed up. I actually moved out the next day to another hotel in the area this room was so bad. I would not recommend this hotel unless you just want to cheap place to stay and don't care about cleanliness.If you are looking for a good continental breakfast this is also not the place to stay. I go to Smyrna for business and this was my first time and I will not stay there again. I don't know how this hotel got the 4+ rating, I also had 3 colleagues with me and they said the same about their rooms, we all moved to another hotel.
Réponse de John le 20 avr. 2016
I sincerely apologize for your bad experience at our hotel. Since reading your comments, Hotel has taken a very huge steps in fixing problems. I hope you can visit us again to see our improvements. Thank you and have a good day.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Evelyn, Birmingham, AL

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good location, close to numerous restaurants.
The hotel lobby, hallways and room was nice and clean. The bed was a little uncomfortable the mattress was to hard so I didn't sleep very well. There was something wrong with the heating unit. The room would either be really cold or really hot, so that also interfered with my sleep. I found myself really ready to go back home to Birmingham.
Réponse de John le 29 févr. 2016
We are happy to hear that you found our lobby,room very clean. We are sorry that you faced inconvenience with the heater unit not properly heating the room. Since your feedback and after we looked into the matter, we found that the temperature is set to guest standard. I hope that you will consider us again.

10/10 Excellent

Betty, Douglasville, GA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall great stay.
Overall great stay. Patricia was very friendly and a great help while we were there.
Réponse de comfort suites sales le 20 janv. 2016
Thank you and looking forward to seeing you again

2/10 Horrible

dennis, Kankakee

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bad odors in room
There was a bad smell in the room the whole time we were there. Smelled like urine and seemed to be coming from the air conditioner. Would not stay there again.
Réponse de comfort suites sales le 10 janv. 2016
WE are so sorry about the odor in the room. Our hotel recently cleaned out all the coils in the air conditioner (part of annual cleanup). This clean-up is necessary for all air conditioners whether residence or hotels to be able to breathe clean air. We are so sorry that your stay fell between these time periods. We hope that you can give us another try.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would definitely stay there again and hope to in the near futur .
Réponse de john le 10 janv. 2016
perfect. See you soon

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de comfort suites sales le 10 janv. 2016
Thanks for your online review.

8/10 Bien

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Jeffrey, Wisconsin

Les points forts : Confort de la chambre
OK for one night
Just stayed one night. Reception was adequate but not friendly. Elevator was a bit dirty on a Sunday night. One light wasn't plugged in. A previous guests clothes were still in one of the dresser drawers. So housekeeping needs to be improved. The room was large and comfortable and quiet and the breakfast was good.
Réponse de comfort suites sales le 15 déc. 2015
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will follow-up on your that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your satisfaction.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Great value
Newer hotel that is well maintained.Staff was not very nice or helpful
Réponse de comfort suites sales le 13 nov. 2015
Perfect see you soon

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Stay.
Everything was great except the "hot" breakfast was cold. Eggs, gravy, biscuits, etc.
Réponse de comfort suites sales le 13 nov. 2015
We sincerely apologize about the breakfast being cold. Unfortunately our warmer went out. One of those electronics. It is now back in service. We hope you can try us again.

6/10 Satisfaisant

Not Provided

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Never again
The room was filthy. The cleaners don't have time to properly clean the place. The management is disappointing. It's a typical foreign owned scenario .

10/10 Excellent

donna, Rienzi Mississippi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Everything was very clean and nice
Réponse de comfort suites sales le 13 nov. 2015
Perfect see you soon.

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Tiffany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really nice hotel
With 2 exceptions. Prefer sink and mirror to be seperate from shower and toilet. That way two people can "get ready" at the same time. We were in symrna for a family wedding and had 5 rooms with 4 in some rooms. Parents and adult kids. It was a lot of waiting on shower and sink both when you only needed one. 2- no towel bars to hang hand towel etc except shower bar.

10/10 Excellent

Gene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

A little effort could make it better.
Fairly new hotel, but showing signs of wear and not being maintained. TV too small. Cheap furniture. Sleeper sofa is disfunctional, sits at an angle. Bed very comfortable. Poor shower head and water pressure. Funky toilet seat attachments. Kept coming lose. Business center had 1 computer and no printer. This is a $70/night hotel compared to other hotels.
Réponse de john le 20 avr. 2016
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté

8/10 Bien

Natalie, Illinois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
enjoyable stay
The room was very clean as we had a queen suite. only thing was the pull out couch didn't have any sheets or blankets and we had to call down to get them but they got they right to us! The staff was friendly and very pleasant! The breakfast was nice but if you wanted something other than the basics, waffles, cereal, bagels, muffins, biscuits and gravy, sausage and eggs, there as a cracker barrel right next door. My Friends and I enjoyed our room and our stay!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Baccam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
From IA on July 30th and stop by stay on the way home to Fl. the room was big and nice and clean for the price.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No RESPONSE
I have had no response from issues concerning my stay. Front desk help to gen'l mgr. non caring attitude. Where is my receipt for my stay that was promised

6/10 Satisfaisant

Debra, Tennessee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a comfortable stay overall. But did have an issue with the key cards the second night . The key cards would not work and had to return to front desk to have them activated again. Never had this happen at any hotel in any city or state. Very unnerving.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Definitely recommend!
Great new, clean hotel right on our way through. The suite was huge yet comfy. Highly recommend.

8/10 Bien

Linda, Camdenton, MO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel for the price! Friendly staff!
The hotel was Great for the price. Nice large rooms and breakfast was good too. Only thing that was an issue for my kids was the pool was very small. We ended up staying an extra night because we enjoyed the hotel. Good proximity to everything. Lots of restaurants near by.

10/10 Excellent

Jamie, Nashville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great beds & breakfast!
Even on a gluten free diet, their breakfast was very good for me - a huge & welcome surprise. The staff was very attentive with questions and met our needs wonderfully. The room had two queen beds that were more comfortable than many 5 star hotels I've stayed with in the past.

8/10 Bien

Marie

Les points forts : Propreté, personnel et service, confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel, spacious rooms
The hotel itself was very clean and spacious. The only issue was the complimentary breakfast ran out early and wasn't refilled. There were families upset they didn't have any hot choices.

4/10 Médiocre

Marcus

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Room had stains. Internet didn't work.
Réponse de comfort suites sales le 25 juil. 2015
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will follow-up on your that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your satisfaction.

10/10 Excellent

Norman, Marianna, Arkansas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our experience with Comfort Suites
Very clean, comfortable room.Could not be more pleased with this stay.

2/10 Horrible

Sharon, Ft. Worth, Texas

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
If you don't mind RUDE managers!
The manager was a total JERK!!! I had a family of 4 staying in a suite and ask for more than 3 towels and he acted as if I was asking for a million bucks. The sofa bed in the room did not have sheets nor pillows. When I asked about sheets and pillows another eye roll and and was told "You have 6 pillows in the room deal with it".
Réponse de comfort suites sales le 25 juil. 2015
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will follow-up on your that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your satisfaction.

10/10 Excellent

Jacqueline, Memphis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Clean Hotel
This hotel was one of the cleanest we have ever been to. My husband and I were so impressed with the guy at the counter who was new (2nd day on the job). We would definitely stay here again and again and again. Very nice.

8/10 Bien

Penny, Lexington

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Time away with Mom
It was just one night but a great stay
Réponse de comfort suites sales le 4 juil. 2015
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
my room had bed bugs
i only stayed 4 hours i told the front desk about the bed bugs and they did not care they would not even let me change rooms so i spent the rest of the night in my truck

10/10 Excellent

Tianna, Nashville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Hotel
Everyone thing was great. My only issue was the bathroom wasn't clean.

10/10 Excellent

travels a lot, Memphis, Tn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel
The hotel was clean, the pool area was clean, the hotel staff was very polite. They were very gracious.