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Avis sur Extended Stay America Suites Nashua Manchester

2.5 out of 5
Extended Stay America Suites Nashua Manchester
2000 Southwood Dr, Nashua, NH

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 197 avis sur 637." "
Note des voyageurs de 8 (Bien), d’après 175 avis sur 637." "
Note des voyageurs de 6 (Satisfaisant), d’après 132 avis sur 637." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 637." "
Note des voyageurs de 2 (Horrible), d’après 61 avis sur 637." "

7,6/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Christian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was so quiet
Séjour de 1 nuit en septembre 2023

8/10 Bien

TRUC-THANH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfait
En général, très bien Petit déjeuner très basic cafe, muffins préemballés et banane et yogourt. Les meubles de la chambre très maganés mais propre Bain très étroit Pas de coffre de fort dans la chambre.
Séjour de 2 nuits en juillet 2023

8/10 Bien

chantal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le petit déjeuner , ceci doit être spécifié : café, barre tendre et sachet de gruau ! C’est loin du déjeuner continental!
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 9 avr. 2023
Dear Chantal, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer. However, we regret your disappointment with our grab-and-go breakfast. We have shared your feedback with the concerned department as we continually strive to improve our guest experience. Thank you for your feedback, and we look forward to your next stay with us. Sincerely,Hotel Management

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019

6/10 Satisfaisant

Dominic, Victoriaville, P.Q.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Proximité des attractions, des routes et des restaurants. Osez appeler un déjeuner continental !!! Muffin, barres tendres, café et eau chaude. Rien de froid (jus, lait) pour boire. Aucun fruit, Aucun bagel, pas de pain.
Séjour de 1 nuit en novembre 2018
Réponse de Hotel Management le 16 nov. 2018
Thank you for staying at our hotel. We are pleased to see you were happy with our location close to many places, but we are sorry you were disappointed with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Desaster
Habitacion sucia Holor a humedad Pasillos sucios Sin ningun desayuno petit dejener mentira
Séjour de 1 nuit en juillet 2018
Réponse de Hotel Management le 24 juil. 2018
We appreciate you taking the time to post a review. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. Your feedback with regards to the cleanliness has been shared with the housekeeping team, and we will be more diligent with our efforts. Also, your concerns have been shared with our brand leaders to determine new breakfast offerings. Thank you for the feedback. We would like to host you back in the future so that we can make your next visit a wonderful one. Sincerely, Hotel Management

6/10 Satisfaisant

Voyageur vérifié

8/10 Bien

Sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Erwin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

GERMAN

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Hôtel à Nashua
Hôtel propre et en cours de rénovation. La cuisinette n'était cependant pas assez équipé (équipement de base).

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

A. Lapointe, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité-prix
Beaucoup de service, chambre propre de style studio. Petit déjeuner continental pas à la hauteur. Barre tendre seulement.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Pour le prix, j'y retournerai.

4/10 Médiocre

Jamie

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Needs updated n woman at front desk rude
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 22 avr. 2024
Dear Jamie, Thank you for choosing us and sharing your review. We apologize for not meeting your expectations regarding our property's condition and for any interaction that did not meet our standards of hospitality. Ensuring a positive guest experience is our priority, and we regret falling short. Your feedback is valuable, and we will address these issues promptly to improve our services. Thank you for bringing this to our attention, as it helps us refine our guest experience. We hope to welcome you back and provide you with a more pleasant stay in the future.Sincerely,Hotel Management

8/10 Bien

Chanan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is a bit dated, but for the price, it ain’t bad! The front counter lady was super nice!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 19 avr. 2024
Dear Chanan, Thank you for choosing Extended Stay America and sharing your experience. We're pleased to read that you found value in our accommodations and that our front desk staff provided friendly service during your stay. Your comments about the property being dated are duly noted, and we appreciate your understanding. We are constantly working to improve our facilities and guest experience, and your feedback helps us in this endeavor. It was a pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management

10/10 Excellent

Larry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is great, Cathy, Darlene and Arty ..
Séjour de 1 nuit en avril 2024

10/10 Excellent

Larry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cathy, darlene and arty are great
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 13 avr. 2024
Dear Larry, Thank you for choosing Extended Stay America! We're thrilled that Cathy, Darlene, and Arty made your stay enjoyable! Providing exceptional service is our top priority, and we're proud to have team members who go above and beyond for our guests. Thank you for recognizing their efforts, and we look forward to welcoming you back for another wonderful stay!Sincerely,Hotel Management

8/10 Bien

Mark

Voyage d’affaires
Les points forts : Propreté et personnel et service
Pros: Easy to get to. Easy drive to area restaurants. Cons: Maybe it was just my room but refrigerator and AC noisy/loud when they "kick on/cycle". Wakes you up from sound sleep.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Larry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CATHY, DARLENE , AND ARTY ARE GREAT AND ALL THE PEOPLE HERE
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 11 avr. 2024
Dear Larry, Thank you for choosing Extended Stay America and for sharing your positive experience with Cathy, Darlene, and Arty! Delivering exceptional service is at the core of our values, and we truly appreciate your recognition of our team members. Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to host you again for another memorable stay.Sincerely,Hotel Management

10/10 Excellent

Larry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LOVE cathy, darlene,and arty
Séjour de 1 nuit en avril 2024

8/10 Bien

Shaun

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff friendly. Great value with kitchenette. Felt like mini home for the stay.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Dear Shaun, We are thrilled you enjoyed your stay with us at Extended Stay America! Our team takes pride in providing friendly service and ensuring guests feel at home. It is lovely to know you found value in our kitchenette amenities. We appreciate your kind words and hope to welcome you back soon for another fantastic experience!Sincerely,Hotel Management

10/10 Excellent

Larry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cathy, Darlene and Arty are great...
Séjour de 1 nuit en avril 2024

10/10 Excellent

Larry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cathy, Darlene and Arty are great, friendly hospital... Had a great stay and only stay here and i will be back.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 avr. 2024
Dear Larry, Thank you for reviewing your positive experience at Extended Stay America! Cathy, Darlene, and Arty are lovely team members who take pride in providing friendly hospitality. We're delighted that you had a great stay and appreciate your loyalty. We look forward to welcoming you back for another fantastic stay!Sincerely,Hotel Management

10/10 Excellent

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the staff is awesome
Séjour de 2 nuits en mars 2024

10/10 Excellent

Larry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 24 mars 2024
Dear Larry, We extend our gratitude for choosing Extended Stay America. Our utmost priority is ensuring you have an exceptional stay in all areas of our hotel, and we are pleased to have achieved this for you. We sincerely appreciate you taking the time to acknowledge our efforts. We look forward to the opportunity to welcome you again shortly.Sincerely,Hotel Management

10/10 Excellent

Larry, NASHUA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
awesome
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Bruce

Voyage en couple
Les points faibles : Personnel et service et équipements
Seemed very strange that they need a photo of not just my id but also my wife's
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 17 mars 2024
Dear Bruce, We apologize for any inconvenience caused by our identification policy. Your safety and security are paramount to us, which is why we require photo identification for all guests. We appreciate your understanding of these standard safety procedures. Your feedback is valuable. Thank you for bringing this to our attention, and we look forward to providing you with a comfortable and secure stay.Sincerely,Hotel Management

10/10 Excellent

Larry, NASHUA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

4/10 Médiocre

DEBBI

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Old pretty beat up building. Room clean reclinwr ripped in the arms. Tiny old towels no conditioner just shampoo. Kitchen area no papertowrls or napkins. Spa ious enou
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 22 févr. 2024
Dear DEBBI, Thank you for being our guest and providing your thoughtful review. Your feedback about the condition of the building and room amenities is concerning, and we regret falling short of your expectations. We will address the cleanliness and condition of the rooms, including the torn recliner and lack of amenities, with our housekeeping and maintenance teams to ensure a more fulfilling visit for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back soon for the outstanding stay you deserve.Sincerely,Hotel Management

4/10 Médiocre

Alicia

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good location for the highway but low standards
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Alicia, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

4/10 Médiocre

Kory

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
I picked this please because it had a kitchen. Unfortunately they had absolutely nothing for it. Not even a coffee pot. No plates utensils pot or pan. Complete useless. Had to go out to eat. Should’ve went to a different hotel that actually had things to offer other than a couple vending machines.
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 13 févr. 2024
Dear Kory, We regret that your expectations weren't met during your stay. Your feedback regarding the kitchen amenities is valuable, and we'll address this to ensure a better experience for our guests in the future. While we strive to provide a comfortable stay, we understand your disappointment. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

6/10 Satisfaisant

Craig

Voyage d’affaires
Séjour de 2 nuits en février 2024

2/10 Horrible

Erin

Séjour de 8 nuits en février 2024

10/10 Excellent

Larry, NASHUA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
i stay here all the time
Séjour de 1 nuit en février 2024

10/10 Excellent

Larry, NASHUA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
had a great time
Séjour de 1 nuit en janvier 2024

8/10 Bien

Cidalia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N.a.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Dear Cidalia, Thank you for reviewing your stay. We are glad that your overall stay was positive. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

10/10 Excellent

JOSE A.

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 2 févr. 2024
Dear JOSE A., We appreciate your feedback. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at Extended Stay America, and we hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

10/10 Excellent

John

Séjour de 1 nuit en janvier 2024

2/10 Horrible

Harley

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First thing that hits you when you walk in is the smell, not only in the lobby but some of the rooms. I had two rooms one smelt just like cigarettes and one did not. I mentioned it to the front desk when I found him. He did not only leave his desk constantly but he was leaving to go outside and smoke. The area around the property was great, and strict on security which is very nice. They just need to improve on their management and the house keeping and this hotel can make vast improvements.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 15 janv. 2024
Dear Harley, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

8/10 Bien

Yony

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Barry

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Jannette

Séjour de 3 nuits en décembre 2023

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Wade

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

Shane

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Elevator wasn’t working. We had to carry a truck full of items up to the 2nd floor with multiple trips. Was not happy. Staff was friendly and apologetic.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 23 nov. 2023
Dear Shane, We sincerely apologize for the inconvenience caused by the non-functioning elevator during your stay at Extended Stay America. Your frustration is understandable, and we appreciate your patience. It's encouraging to hear that our staff was friendly and apologetic in addressing the situation. We are actively working to resolve the elevator issue promptly to ensure a more seamless experience for our guests. Your feedback is valuable, and we hope to have the opportunity to provide you with a smoother and more comfortable stay in the future. Thank you for your understanding.Sincerely,Hotel Management

10/10 Excellent

Karla, HArtford

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 18 nov. 2023
Dear Karla, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely, Hotel Management

10/10 Excellent

Karla, HArtford

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very good
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Kathleen

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Not much to like honestly. Mediocre hotel. Very dated and dirty.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 8 nov. 2023
Dear Kathleen, Thank you for taking the time to stay with us and provide your feedback. We apologize that your experience fell short of our usual high standards of offering clean, comfortable, and well-maintained suites. We have taken note of your comments and will make necessary improvements to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management