2/10 Horrible
Maria
Voyage en famille
21 oct. 2025
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
One of the worst experiences I’ve had at a property. My reservation was for 3 people and another person ended up coming so we had to purchase another room which was not a problem.The woman checking us in told us that she would give us a discount if we paid her directly instead of booking through expedia. The price she showed us was $1100. Thankfully, after multiple attempts my card would not go through so I said I would just book the extra room through the expedia app. When I went to book the room through Expedia it was $850 compared to the $1100 she tried to have me pay saying it was a “discount”. After we settled into the rooms we tried to shower and the water would not get hot and did not get hot the entire stay. Even waiting 30 minutes between each person no one had a hot shower for 6 days. On top of this there were 2 seperate occasions where the room key would not work. The first time someone fixed it promptly. The second time it took them 30 minutes to respond and they excused this by saying the housekeeper texted them saying we were let into the room. I would understand one technical difficulty but this happening twice and then not responding is unacceptable. Besides the key cards not working which we were only given one each with four guests, there was also codes for the doors incase something went wrong with the keys. The code for the doors NEVER WORKED ONCE. When i complained about this being an issue, I was told to try a different code that also did not work.
Maria
Séjour de 6 nuits en octobre 2025