4/10 Médiocre
Paola
Voyage en famille avec de jeunes enfants
5 janv. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This is a renter beware post. First, we were sent the wrong instructions to pick up keys and my kids and I spent 45 minutes wondering around mall looking for a lockbox that did not exist.
Leisha was lovely enough to sort this out and we managed to get to the property.
Once we arrived, we saw that the pillows were pretty gross and yellow, there were stained towels in the dryer, the AC was not working and we did not have hot water for the full 8 days in the property.
The plumber showed up after 4 days to advise us the tank was toast and that he would send the quote to the owner who did nothing.
The AC, the neighbour came by and agreed it was terribly hot in the place after 6 days and reported back to then have someone come in to fix the AC.
The furnishings are old. They don't care about the families renting, that is evident. What is worse is worse is that I have had no follow up on the return of funds for the issues we faced. We will continue to pursue through American Express. This was simply NOT ok on any level.
Do not stay here.