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Avis sur Hotel Indigo Napa Valley, an IHG Hotel

3.5 out of 5
Hotel Indigo Napa Valley, an IHG Hotel
4195 Solano Avenue, Napa, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 509 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 275 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 125 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Pierre

Séjour de 1 nuit en septembre 2022
Réponse de Mirasol le 17 sept. 2022
Dear Pierre,Thanks for doing the review, we really appreciate your time and we look forward for your next visits with us.We promise to make your stay a truly pleasurable one. Hopefully you can give us a perfect score by then.Yours truly,MirasolFront Office Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Denise K. le 10 déc. 2019
Dear Anonymous, Thank you for your rating. I would like to know what we could have done to improve your stay with us.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and welcoming staff Room clean. Pool facilities are great.
Séjour de 1 nuit en juillet 2019
Réponse de Front Desk le 15 juil. 2019
Dear Anonymous, Thank you for staying at Hotel Indigo and for sharing your review. It's a delight to know how much you enjoyed your stay with us. We truly appreciate the excellent rating you awarded us and hope you welcome you back to Hotel Indigo soon.

10/10 Excellent

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2019
Réponse de Front Desk le 21 mai 2019
Dear Bernard, Thank you for staying at Hotel Indigo and for sharing your review. It's a delight to know how much you enjoyed your stay with us. We truly appreciate the excellent rating you awarded us and hope you welcome you back to Hotel Indigo soon.

10/10 Excellent

Kirsten, Richmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Yogi le 19 mai 2024
Thank you. We appreciate your feedback.

10/10 Excellent

Thailin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Yogi le 19 mai 2024
Thank you we appreciate your business.

6/10 Satisfaisant

Camoi

I like the proximity to the wineries and dining options.
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 11 mai 2024
We love our location glad you did as well.

6/10 Satisfaisant

Kyla

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
There was a mixup between a third-party site Expedia that allows you to book for hotel indigo; We received a notice that said we could pay half of our total fee the day we booked and pay the other half the day we arrive at the hotel. The hotel Nighttime manager, Ruth ran my credit card for the full amount of my hotel stay When I was under the impression that Hotel indigo was sent the authorization permission the day I booked and thought half of the hotel had been paid for already. While I was trying to explain my concerns on the phone because I was under the impression that I had already paid for half of my room, Ruth continued to threaten to cancel my hotel booking and refused to provide excellent customer service with the incorrect information given to me by either Expedia or hotel indigo in Napa. I will not be staying at another hotel indigo Because of this experience.
Séjour de 3 nuits en mai 2024
Réponse de Front Office Manager le 11 mai 2024
We apologize for the inconvenience we did just hire new staff members and they are going through training still possibly where the mistake happened. I will be sure to speak with my current staff and go over how to properly handle this situation in the future.

8/10 Bien

Sharon

Les points forts : Personnel et service
Toilet wouldn’t flush and room 122 is awful noisy at night.
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 11 mai 2024
Thank you for bringing this to our attention. We have fixed that problem and have reopened the room.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 10 mai 2024
Thank you for your feedback.

10/10 Excellent

Ruby

Séjour de 1 nuit en avril 2024

10/10 Excellent

yingying

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 4 mai 2024
Thank you for your feedback

10/10 Excellent

sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 4 mai 2024
thank you for your feedback.

10/10 Excellent

Chris

Séjour de 1 nuit en avril 2024
Réponse de Yogi le 19 mai 2024
Thank you . We appreciate your business.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en avril 2024
Réponse de Front Office Manager le 29 avr. 2024
Thank you for your feedback

8/10 Bien

Grace

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a nice hotel on the outskirts of downtown. Great location to the wineries. Easy road access central.
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 25 avr. 2024
Thank you for your feed back we love our location and appreciate your business.

6/10 Satisfaisant

william

Les points forts : Propreté et personnel et service
No suitable reading light in the room.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 25 avr. 2024
That is something we are currently working on thank you for your feedback as we upgrade our hotel.

8/10 Bien

Sam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 25 avr. 2024
Thank you for your feedback.

10/10 Excellent

Unite, Glendale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 25 avr. 2024
thank you for your kind words about our staff I will pass this on to everyone.

4/10 Médiocre

Lin

Voyage en groupe, Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Nice location, but room was located in a noisy place. They would not honor any my Expedia platinum status.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 20 avr. 2024
I apologize for the noise. Expedia platinum status is fully through that third party the hotel has no control over their rewards or promotions unfortunately anytime when needed something with the third party you would need to contact them for them to contact the hotel to get any of their rewards.

10/10 Excellent

Cathy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place. Comfortable bed. Pretty quiet.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 15 avr. 2024
Thank you for your feedback.

10/10 Excellent

Esther

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in was really fast
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 8 avr. 2024
Thank you for your feedback!

10/10 Excellent

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel!
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 11 avr. 2024
Thank you for your feedback

8/10 Bien

Twyla

Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 25 avr. 2024
Thank you for your feedback

4/10 Médiocre

Twyla

Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 25 avr. 2024
Apologize for you not having a good experience with us could you please let us know what happened?

10/10 Excellent

Rafael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean!
Séjour de 2 nuits en avril 2024
Réponse de Front Office Manager le 5 avr. 2024
Thank you for your feedback!

10/10 Excellent

Mireya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very lovely staff
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 5 avr. 2024
Thank you for your feedback!

4/10 Médiocre

Karl

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
We were not told by the front desk that breakfast was included as part of the reservation. We did not get breakfast the first day. The hotel sent us a message that they refunded $40 to Expedia for their over sight. Please refund us $40. We were also not told that there were parking fees. Fortunately the hotel waived the parking fees. The refrigerator didn’t work in our room but the hotel gave us a new room only to find out the next morning they were refurbishing the room next door and it was very noisy. Also the phone did not work in the new room.
Réponse de Scott le 26 mars 2024
Hi Karl Thank you so much for your review. I do understand that your expectations were not met and that you had to go without breakfast. We have asked Expedia to refund your 40.00 as the message suggested. If you are ever in the Napa Area please do drop in and my team and I will be more than happy to serve you free breakfast throughout your stay with us or anywhere else.. Once again please accept our sincere apologies for the oversight and not giving you your breakfast on the first day of your stay.

8/10 Bien

Alex

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Distance from downtown is about 8 minutes and 5 miles away from Yountville . Price was good and didn’t break the bank
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 30 mars 2024
Thank you for staying with us! Our location is amazing for almost everything!

6/10 Satisfaisant

Tammy

Les points forts : Propreté
Showed some signs of wear on the paint and the HDMI did not work.
Séjour de 1 nuit en mars 2024
Réponse de Yogi le 26 mars 2024
Hi Tammy,We apologize if your stay with us was not satisfactory. Hotel Indigo is undergoing renovations and unfortunately they were not able to finish remodeling everything. I hope we can serve you better in future .

10/10 Excellent

Tsu Ping

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel for family travel.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 19 mars 2024
Thank you for your feedback.

10/10 Excellent

Sheila

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly the location was close to Nappa region. Excellent place.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 19 mars 2024
Thank you for your kind words about our staff!

6/10 Satisfaisant

catherine, lincoln

Voyage en groupe
Bathroom sink wouldn’t drain properly and the bathroom was dirty.
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 19 mars 2024
We will get with our maint. team and get that sink fixed thank you for bringing this to our attention.

6/10 Satisfaisant

Monica

Les points forts : Propreté et personnel et service
The property itself was ok. The jacuzzi was just a little pool of stagnant warm water and it has mildew all over the bottom. The gym was dirty and very limited equipment. I just hate that we pay a resort fee, then a tourism tax, then another tax. Then with parking we pay the parking fee, a tourism tax fee, and another parking fee. The additional fees on all these places is ridiculous and honestly it’s misleading to the consumer.
Séjour de 4 nuits en mars 2024
Réponse de Front Office Manager le 16 mars 2024
We apologize for the inconvenience, we do not have a resort fee so I am confused on what you meant by that? The parking fee is standard for our brand and the tourism tax fee is mandated by the state for county we are located in. Apologies if you weren't made aware of these before you stayed with us.

8/10 Bien

Denize

Voyage en famille, Voyage en groupe
Bathroom can be cleaned better. Check-in staff was great; check-out staff seemed annoyed. Great location, close to downtown Napa and wineries
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 11 mars 2024
Thank you for your feedback we will take your feedback into consideration for our next staff meeting.

8/10 Bien

Greg

Les points forts : Infrastructures et conditions de l’hébergement
Quiet and safe. Over priced for what it was, an aging motel.
Séjour de 2 nuits en mars 2024
Réponse de Front Office Manager le 4 mars 2024
Thank you for your feedback, we are in the process of updating the hotel please come back next visit to see our updates.

10/10 Excellent

Seiichiro

Séjour de 7 nuits en février 2024
Réponse de Front Office Manager le 20 mars 2024
Thank you for your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed could have been better. Queen bed was sinking at edges
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Thank you for your feedback I will get with our team and see about getting those mattresses replaced

8/10 Bien

allison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Thank you for your feedback.

10/10 Excellent

Maria R

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will definitely come back again.
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Come back soon!

10/10 Excellent

Jordan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Thank you for your feedback.

4/10 Médiocre

Drew

Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Thank you for your feedback.

10/10 Excellent

Marianne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I grew up in the Napa Valley and am so over the wine thing. This is a reasonable, easy access spot with restaurants within a short walk, and Whole Foods and Target nearby for basic necessities. A fun diagonal walk through town runs along the railroad line from near the hotel to the Oxbow!
Séjour de 4 nuits en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Welcome back to the Valley growing up here I couldn't understand more of being over wine! Glad you were able to find more to do while you were staying with us!

10/10 Excellent

Sukhman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Thank you for your feedback.

10/10 Excellent

Leticia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and attentive. Phone in room not functioning properly. Couldn’t reach front desk and previous patron was able to call our room.
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Thank you for your kind words about our staff. I will look up your room number and get the phone fixed in the room for our next guests thank you for bringing it to our attention.

6/10 Satisfaisant

Maira

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
not too much to like, too noisy hear foot steps frim upper floor
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Part of our new updates will be to make rooms more sound proof I apologize for the inconvenience.

10/10 Excellent

kathleen

Les points forts : Équipements
Nice
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Thank you for your feedback.

6/10 Satisfaisant

Ruth

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The breakfast took way too long to get as there was only one staff member serving all guests.
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 26 févr. 2024
We are currently adding more servers to our team to avoid this in the future. Thank you for staying with us.

8/10 Bien

Plischuk

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Thank you for your feedback.

10/10 Excellent

Bryant

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved our stay!
We really liked it!! Room was spacious and beds were super comfy. Staff was so nice and housekeeping was so great. Very accommodating and excellent central location.
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 26 févr. 2024
Amazing! come back soon let us know your a returning guests and what room you had if you can remember and its available we will get you in the same location!