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Avis sur Sonesta Simply Suites Nanuet

2.5 out of 5
Sonesta Simply Suites Nanuet
20 Overlook Blvd, Nanuet, NY

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 478 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 312 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 103 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 63 avis sur 1000." "

8,6/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

alexandre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parfait
Séjour de 1 nuit en mai 2024
Réponse de CD le 22 mai 2024
Thank you for taking the survey and thanks for staying with us. We hope to see you again soon!

10/10 Excellent

Stanley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room
Séjour de 1 nuit en janvier 2024
Réponse de Chierra le 17 janv. 2024
Thank you for taking your time to leave us a review and thanks for staying with us. We hope to see you soon!

8/10 Bien

Annie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Rick le 28 août 2023
Thank You for taking the survey!

2/10 Horrible

Pierre

Les points faibles : Infrastructures et conditions de l’hébergement
0
Séjour de 1 nuit en juillet 2023
Réponse de Rick le 24 juil. 2023
Thanks for taking the survey!

8/10 Bien

christine

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Très correct.
Séjour de 3 nuits en mai 2023
Réponse de Rick le 5 juin 2023
Merci a la prochaine!

4/10 Médiocre

Melanie

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Bruit infernal s’il a du vent
Ok en général! Toutefois s’il s’agit d’un séjour venteux j’éviterais cet hôtel car ils ont un problème avec la tuyauterie lorsque le vent est fort et le bruit est infernal cela nous a empêché de dormir pour 2 nuits. Lorsque nous avons demandé de changer de chambre ils ont dit que le bruit était pire dans les autres chambres. Très décevant comme service.
Séjour de 5 nuits en mars 2023
Réponse de Rick le 18 mars 2023
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address your concerns while you were still at the hotel. Thank you for sharing your experience. We apologize for a less-than-perfect stay and hope to welcome you back for a better guest experience.

10/10 Excellent

ADALBERTO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel super propriété
Je passe très bonne journée, superbe proche de nyc Félicitations

8/10 Bien

Sony Mayard, Mascouche

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
J'ai aimé
Cet hôtel est bien situé. Il est très propre. Rien à dire de négatif. Pour une nuit, c'était fantastique. J'aurais aimé passé plusieurs jours.
Réponse de Candlewood Suites Nanuet le 4 janv. 2015
Bonjour voyageur, Merci de rester avec nous et pour écrire votre avis. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour chez nous. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir. Cordialement, Dave M. Services à la Clientèle

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent rapport qualité prix!

10/10 Excellent

Mc, canda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lits confortables
J'ai vraiment aimé l'hôtel. j'ai apprécié le confort, c'était paisible et tranquille. J'ai le sentiment que j'étais chez moi..

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Fonctionnel, mais attention à la réception
Hôtel fonctionnel et agréable. Il serait souhaitable que le service réception soit à la hauteur du reste. Attente inexplicable car réception inoccupée pendant 10 minutes - puis accueil style robot manquant de chaleur humaine. Ne publiez pas ces propos s'ils sont injurieux ou blasphématoires.

6/10 Satisfaisant

Jacques, Ile-Bizard, Québec

Les points faibles : Confort de la chambre
Candlewood suites Nanuet
Matelas très inconfortable et aucun déjeuner servi le matin

10/10 Excellent

Pascale, Highland

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Booked it for my parents. They were comfortable and enjoyed the stay said it was difficult getting a hold of the staff, but they enjoyed the stay.
Séjour de 4 nuits en mai 2024

8/10 Bien

Theodore

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Just a good reliable accomodation. No surprised
Séjour de 1 nuit en mai 2024
Réponse de CD le 24 mai 2024
Thank you for taking the survey and for staying with us. We hope to see you again soon.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en mai 2024
Réponse de CD le 21 mai 2024
Thank you for taking the survey for staying with us. We hope to see you again soon!

8/10 Bien

Tracy, White Plains

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is a little dated the amenities are good overall it was a good stay.
Séjour de 2 nuits en mai 2024
Réponse de Rick le 20 mai 2024
Thank you for the survey! Your feedback is important to us.

8/10 Bien

Brunilda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the room but they didnt change the sheet or Towel and garbage need to be changed
Séjour de 4 nuits en mai 2024
Réponse de CD le 15 mai 2024
Thank you for your review, please accept our apologies for this recent stay. Our housekeeping is once a week due to being an extended stay hotel. I do apologize if that was not mentioned to you during the check in process. We will definitely share this with our team. Thank you for staying with us and we hope to see you again soon.

8/10 Bien

Terrance

Les points forts : Propreté, personnel et service, équipements
Bathroom exhaust not working properly.turned on but didn’t move any air. The American flag displayed at the front of the property is beginning to become tattered.
Séjour de 3 nuits en mai 2024
Réponse de CD le 13 mai 2024
Thanks for your review. Please accept our sincerest apology for the issues you experienced during your stay. Your feedback has been shared with our team in order for us to fix the problems right away. We hope you will consider staying with us again.

10/10 Excellent

Coqui

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en février 2024
Réponse de CD le 8 mai 2024
We're glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

10/10 Excellent

carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice place
Séjour de 1 nuit en mai 2024
Réponse de CD le 7 mai 2024
Thank you for taking the time to leave us a nice review. We're happy to know that you had a positive experience with us. We hope to see you soon.

10/10 Excellent

RICHARD ARJUN

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent place.
Séjour de 28 nuits en avril 2024
Réponse de CD le 7 mai 2024
Thank you for taking the survey and for giving us a great review. Thank you for your business and we hope to see you again soon.

10/10 Excellent

Ixsa, Sicklerville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de CD le 7 mai 2024
Thank you for taking the survey and for staying with us. We hope to see you again soon.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en mai 2024
Réponse de CD le 7 mai 2024
Thank you for taking the survey and for giving us a great review.

8/10 Bien

Sheri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was courteous and knowledgeable.
Séjour de 1 nuit en mai 2024
Réponse de CD le 6 mai 2024
Thank you for your kind words. We're glad to hear you had a positive experience with us and value the time you took to provide feedback.

4/10 Médiocre

Thomas

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
J
Séjour de 1 nuit en avril 2024
Réponse de Rick le 2 mai 2024
Thank You!

2/10 Horrible

heather

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Let's start with the funny smell in the room when we arrived, and then the detail of waking up with ants crawling in the bed. The funny smell turned out to be a very toxic chemical that was sprayed (hotshot) liberally in the room before arrival to control the ant problem. Even so, the ants persisted crawling all over our luggage. Most disturbing was a truckload of men in the parking lot who were there when we arrived at 8 pm, and who were still there when we checked out prematurely at 10 am. By then they were extremely inebriated, dancing shirtless and blasting explicit music. We also witnessed them peeing in the parking lot. The worst of it was when we asked about this at the front desk. The gentleman working there was extremely dismissive when we (as two women) expressed that we felt unsafe. His main response was to simply ask if the men had directly approached us. Our feeling was that it could turn into a dangerous situation. Do we, or other travelers, have to be physically hurt before action is taken by the hotel? We asked if he felt that this was acceptable behavior and were again dismissed. I strongly recommend that you think twice about staying here.
Séjour de 2 nuits en avril 2024
Réponse de CD le 2 mai 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our team. Rest assured, your comments are taken to heart, and we will look into each issue that you have noted in attempt to correct and improve our hotel.

10/10 Excellent

Balaji

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place
Séjour de 1 nuit en mars 2024
Réponse de CD le 2 mai 2024
Thank you for your kind words. We're glad to hear that you had a positive experience with us and value the time you took to provide feedback. We hope to see you again soon.

10/10 Excellent

Lynda B

Séjour de 4 nuits en avril 2024
Réponse de Rick le 20 mai 2024
Thanks for the survey!

10/10 Excellent

Ann, Seabrook

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable sleeping arrangements!!!
Séjour de 1 nuit en avril 2024
Réponse de CD le 1 mai 2024
Thanks for your great review. We are happy to know that you had a positive experience with us.

8/10 Bien

Hector, Lake ronkonkoma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de CD le 1 mai 2024
Thanks for taking the survey. We hope to see you again soon.

4/10 Médiocre

Peter

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de CD le 26 avr. 2024
Thank you for taking the survey and we sincerely apologize for the inconvenience you have experienced.

10/10 Excellent

Debra L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de CD le 21 avr. 2024
Thank you for taking the survey. We're glad to know that you had a positive stay with us. We hope to see you again soon.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel
Séjour de 2 nuits en avril 2024
Réponse de CD le 19 avr. 2024
Thank you for taking the time to leave us a great review. We're glad to know that you had a positive experience with us. Your feedback is appreciated, and we definitely will share this with the team. We hope to see you again soon!

8/10 Bien

Jessica, Spring Valley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean & Comfy
Séjour de 2 nuits en avril 2024
Réponse de CD le 17 avr. 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. We're glad to hear that cleanliness and being comfortable were your particular highlights. We hope to see you again soon.

4/10 Médiocre

Jacob

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
My room had not been cleaned since the last occupant checked out so I had to be given another room.
Séjour de 1 nuit en avril 2024
Réponse de CD le 17 avr. 2024
We sincerely apologize for the issue you experienced during your stay. Your concerns will be shared with our team. Rest assured, your comments are taken to heart and we will do everything to improve. Thank you for sharing with us and we hope to see you soon.

10/10 Excellent

joann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de CD le 12 avr. 2024
Thank you for taking the survey. We are glad to know that you had a positive with us. We hope to see you again soon!

2/10 Horrible

Keythel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Me demoré una hora en que me hagan el check in
Séjour de 1 nuit en avril 2024
Réponse de CD le 11 avr. 2024
We sincerely apologize for the issue you experienced at check in. Your concerns will be share with our team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

10/10 Excellent

RICHARD ARJUN

Séjour de 4 nuits en avril 2024
Réponse de CD le 1 mai 2024
Thanks for taking the survey. We're glad to hear you had a positive experience and value the time to take the survey.

2/10 Horrible

sandra

Voyage en couple
Les points faibles : Personnel et service et équipements
On the following day I asked if they were going to clean the room. I was told by the staff and the regular worker that they clean the rooms once a week. The manager then told me that he had told me at check in. I told him that wasn’t correct. His staff then threw the policy at me. I told her I didn’t need it. They threatened to call the police on us. They told us to leave the property. We were onour way to an event. I called Expedia because I didn’t feel comfortable staying there not to mention concern about my belongings. I asked for clean towels I was told to bring the dirty ones down to the front desk then we can get fresh ones. I literately had to leave the hotel because of the stress not to mention uncomfortable
Séjour de 2 nuits en mars 2024
Réponse de CD le 9 avr. 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our team. Thank you for sharing with us.

8/10 Bien

Joel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de CD le 9 avr. 2024
Thanks for taking the survey. We hope to see you again soon.

4/10 Médiocre

Dina-Michele

Séjour de 1 nuit en avril 2024
Réponse de CD le 1 mai 2024
Thanks for taking the survey.

6/10 Satisfaisant

Michael

Les points faibles : Propreté
Room had a bad musty odor, I had to go out and get air freshener to mask the smell. No dish soap, no dishwashing soap, rusting radiator with old pistachio shells inside the vent. One remote for two tvs, chipped/peeling furniture. Broken recliner. There is no attention to detail. No staff around. Had to wait 10 min at front desk for assistance…
Séjour de 1 nuit en avril 2024
Réponse de CD le 9 avr. 2024
Please accept our sincerest apology for not meeting your expectations during your stay. Your feedback has been shared with our team to prevent this from happening in the future. We appreciate your business and hope to see you again.

8/10 Bien

Robert

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It was decent.
Séjour de 2 nuits en mars 2024
Réponse de CD le 9 avr. 2024
Thanks for taking the survey and for staying with us. We hope to see you again soon.

10/10 Excellent

RICHARD ARJUN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service.
Séjour de 11 nuits en mars 2024
Réponse de Rick le 5 avr. 2024
Thank you for taking the survey! we hope to see you again.

10/10 Excellent

RICHARD ARJUN

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excellent service.
Séjour de 4 nuits en mars 2024
Réponse de Rick le 8 avr. 2024
Thank you for taking the survey!

8/10 Bien

Frans

Séjour de 1 nuit en mars 2024
Réponse de Rick le 25 avr. 2024
Thank you for taking the survey!

2/10 Horrible

OTF

Voyage en couple
Les points faibles : Propreté
Front desk guy was very mean
Séjour de 1 nuit en mars 2024
Réponse de Rick le 2 avr. 2024
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better. Respectfully, LQ Customer Care

6/10 Satisfaisant

Gary

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cleanliness was questionable. Had to have my room changed as bathroom towel rack had been broken prior to my checkin with towels on the floor and the replacement room had a bed not properly made and a pillow case with what looked like a blood stain. Would not stay there again as now I wouldn’t trust its upkeep.
Séjour de 1 nuit en mars 2024
Réponse de Rick le 2 avr. 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

6/10 Satisfaisant

Carlos

Séjour de 1 nuit en mars 2024
Réponse de Rick le 2 avr. 2024
Thank you for taking the survey!

10/10 Excellent

samuel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Y
Séjour de 1 nuit en mars 2024
Réponse de Rick le 28 mars 2024
Thank you for taking the survey!