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Avis sur The Westin Nanjing Xuanwu Lake

5 out of 5
The Westin Nanjing Xuanwu Lake
201 Zhong Yang Road, Nanjing, Jiangsu

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 82 avis sur 138." "
Note des voyageurs de 8 (Bien), d’après 45 avis sur 138." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 138." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 138." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 138." "

9,2/10

Propreté

9,0/10

Personnel et service

9,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Jiajia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a delightful stay at Westin Xuanwu Lake. Great location. Excellent service. Unbeatable views and breakfast buffet. Highly recommend! I'll definitely stay again next time when I visit Nanjing!
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Worst experience, ever!
My stay at Nanjing Westin was the worst in my life so far. Went for breakfast around 9:45 AM, waitress guided me to a table for two, but right after I sat down, a man came and told me it’s his table. I had to find a waitress to get me another table, unfortunately tables were nearly full until i saw 4-5 guests about to leave, but there’s a kid so foods were all over the place near the baby seat. I asked the waitress to clean the table and floor so that i can get seated, it took maybe 5 minutes for them start doing the cleaning and they seemed not be aware of the inconvenience they brought to customer. When my friend came and found the table is still not ready, we started looking for other table and there were two guests about to leave, so we finally got seated. Apart from the poor experience during breakfast, the sink in the room was not clean at all, since I was pretty tired, i decided not to argue with the hotel which i now think i should have done it. When i checked out, i told front desk what i have been through and she was very sorry about it. She offered me free afternoon tea or buffet dinner which is kind, but i didn’t want to go the hotel again.
Séjour de 1 nuit en décembre 2023
Réponse de jiang le 20 déc. 2023
Dear guests, thank you very much for sharing your stay experience with us during your busy schedule. Your opinion is very important to us! The Westin Nanjing Hotel is deeply sorry for not bringing you a satisfactory check-in experience. In recent days, the occupancy rate of the hotel is high, and it is at the peak of guests' stay. We are deeply sorry that we failed to bring you a good dining experience and check-in experience. We will strengthen the internal training of the hotel, improve the quality of our customer service during the peak of stay, and bring efficient and caring service to our guests. We will do our best to meet your requirements. The Westin Nanjing Hotel once again expresses its sincere apologies for the inconvenience caused to you, and we look forward to welcoming you again through our continuous self-improvement. thank you

10/10 Excellent

Yangyang

Séjour de 4 nuits en septembre 2023

10/10 Excellent

Hin Fan Duncan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Xiaojun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de jiang le 31 août 2023
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。您的意见对我们至关重要!南京威斯汀大酒店对于未能给您带来满意的入住体验深感歉意,近几天,酒店入住率较高,处于住客高峰期,我们未能给您带来良好和便捷的办理入住体验,我们深感抱歉,我们将会加强酒店内部培训,提高我们在入住高峰期是的对客服务质量,为客人带来高效,贴心的服务,我们一定尽全力满足您的要求。南京威斯汀大酒店再一次对于给您造成的不便向您表示最真挚的歉意,我们期待通过我们不断地自我提升可以迎来您的再一次光临。谢谢!

10/10 Excellent

YUANMING

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022

10/10 Excellent

Liyuan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
交通方便,位置很好
Séjour de 2 nuits en janvier 2022

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2021

10/10 Excellent

Agostinho Tinian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2021

6/10 Satisfaisant

Stanley

Les points forts : Propreté et personnel et service
Great location
Great location and close to subway but the bathroom kits are only 4 star standard. Bed too soft. Airconditioning not working properly
Séjour de 2 nuits en décembre 2020

10/10 Excellent

Avrum

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nanjing vacation
It was convenient to where I wanted to go thoughout the city.
Séjour de 3 nuits en octobre 2020

10/10 Excellent

Kochi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very nice hotel. will recommend to friends and definitely will come back again
Séjour de 1 nuit en août 2020
Réponse de The Westin Nanjing Xuanwu Lake le 19 août 2020
Dear guest,hello! Thank you very much for choosing The Westin Nanjing Xuanwu Lake. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Bien

Hwuijin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
숙소도 넓고 깨끗했습니다. 다만 주변이 공사중이라 불편했습니다
Séjour de 3 nuits en janvier 2020
Réponse de The Westin Nanjing le 18 févr. 2020
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de The Westin Nanjing le 18 févr. 2020
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Bien

CHEUNG SIN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de The Westin Nanjing le 18 févr. 2020
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Bien

Siu Hong

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de The Westin Nanjing le 18 févr. 2020
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Bien

wenqiao

Voyage en famille
Séjour de 1 nuit en décembre 2019
Réponse de The Westin Nanjing le 18 févr. 2020
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

xinran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de The Westin Nanjing le 18 févr. 2020
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the Property Location, Amenities, Hospitality & most importantly, the Helping Attitude of the Hotel Staff
Séjour de 1 nuit en décembre 2019
Réponse de The Westin Nanjing le 26 déc. 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very clean. It is close to subway. Many restaurants are near by. Great view. The staff are very nice.
Séjour de 1 nuit en décembre 2019
Réponse de The Westin Nanjing le 26 déc. 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Pankaj

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en novembre 2019
Réponse de The Westin Nanjing le 26 nov. 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Yi

Séjour de 4 nuits en novembre 2019

8/10 Bien

Kuang Wei

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A pretty decent hotel
Séjour de 1 nuit en novembre 2019
Réponse de The Westin Nanjing le 26 nov. 2019
Distinguished guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Bien

Xiao Ping

Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice location
Séjour de 1 nuit en septembre 2019
Réponse de The Westin Nanjing le 26 nov. 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2019
Réponse de The Westin Nanjing le 26 nov. 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

SANG JUN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
깨끗 깔끔
깨끗한 시설
Séjour de 2 nuits en septembre 2019

8/10 Bien

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are the best thing going at this hotel, the only thing i prefer is a ground level lobby, but its not a problem its just more convenient.
Séjour de 15 nuits en juillet 2019

10/10 Excellent

Chug ching

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Kody

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean, nice city view, good city location, recommended
Séjour de 2 nuits en juillet 2019
Réponse de The Westin Nanjing le 26 nov. 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel and nice breakfast. It is right next to the subway station
Séjour de 2 nuits en juillet 2019
Réponse de The Westin Nanjing le 26 nov. 2019
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

MIN JUNG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de The Westin Nanjing le 18 juil. 2019
亲爱的旅享家,恭喜您成功打卡南京游,在南京六朝古都历史遗迹明城墙与柔美动人的玄武湖畔的南京威斯汀大酒店拥有美好入住体验。非常感谢您在百忙之中与我们分享入住体验。希望您在酒店拥有难忘回忆。非常高兴您喜爱我们房间怡人的湖景,酒店便利的交通,很开心我们给您带去了满意的入住体验。酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇(Apple Store、星巴克、喜茶、南京大牌档、翠华餐厅等热门餐饮以及BHG精品超市、UME影城等),我们也真诚的期望在不久的将来能有机会再次为您服务,衷心期待您的下次打卡!再次感谢您的宝贵评价。

10/10 Excellent

Rich, Chicago

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel with excellent staff. Everyone was super friendly and helpful. The rooms are starting to show a bit of wear, but not a dealbreaker. Conveniently located next to the XuanWu subway station (2min walk) that will connect you to every major tourist attraction in the area. Would highly recommend to anyone going through Nanjing!
Séjour de 3 nuits en juin 2019
Réponse de The Westin Nanjing le 6 juil. 2019
Distinguished guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Bien

SANG JUN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
안정된 휴식처
조용하고 편안한 숙박이 되었음
Séjour de 2 nuits en juin 2019

8/10 Bien

ZIYUAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service
酒店服务很不错,特别是我们楼层的清洁阿姨,名字叫夏玉香,细心周到。看我们房间的茶包和水消耗的比较快,每天都会额外添给我们。非常感谢。
Séjour de 4 nuits en juin 2019
Réponse de The Westin Nanjing le 1 août 2019
亲爱的旅享家,恭喜您成功打卡南京游,在南京六朝古都历史遗迹明城墙与柔美动人的玄武湖畔的南京威斯汀大酒店拥有美好入住体验。非常感谢您在百忙之中与我们分享入住体验。希望您在酒店拥有难忘回忆。非常高兴我们的员工获得了您的认可和青睐,我们会将这一喜讯分享给酒店员工,您对我们员工工作的认可是对我们最大的鼓励与鼓舞,我们将继续努力带给每位客人高品质、个性化并符合威斯汀品牌理念的服务体验。酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇(Apple Store、星巴克、喜茶、南京大牌档、翠华餐厅等热门餐饮以及BHG精品超市、UME影城等),我们也真诚的期望在不久的将来能有机会再次为您服务,衷心期待您的下次打卡!再次感谢您的宝贵评价。

8/10 Bien

Tze-Kin

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en juin 2019
Réponse de The Westin Nnajing le 6 juil. 2019
亲爱的旅享家,恭喜您成功打卡南京游,在南京六朝古都历史遗迹明城墙与柔美动人的玄武湖畔的南京威斯汀大酒店拥有美好入住体验。非常感谢您在百忙之中与我们分享入住体验。希望您在酒店拥有难忘回忆。非常高兴您喜爱我们房间怡人的湖景,酒店便利的交通,很开心我们给您带去了满意的入住体验。酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇(Apple Store、星巴克、喜茶、南京大牌档、翠华餐厅等热门餐饮以及BHG精品超市、UME影城等),我们也真诚的期望在不久的将来能有机会再次为您服务,衷心期待您的下次打卡!再次感谢您的宝贵评价。

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
遺憾
入住房型與預訂的不同反應了我訂湖景房但客房的大窗能勉強看到湖景的只有一個小角落完全圖文不符!但前台人員完全狀況外無法處理還跟我說這就是湖景房,最後由值班經理出面解決!但值班經理說可幫我換房卻要換到更小間一樣角落湖景房外加每日可去俱樂部酒吧但完全就不是我想要的最後我只要求每日客房冰箱飲料水免費也住原本房間了!
Séjour de 3 nuits en mai 2019
Réponse de The Westin Nanjing le 12 juin 2019
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。您的意见对我们至关重要!南京威斯汀大酒店对于未能给您带来满意的入住体验深感歉意,我们会努力提升我们的服务品质,酒店的行政湖景套房可以无遮挡欣赏到玄武湖美景,欢迎您再次入住南京威斯汀,感受到我们的用心。南京威斯汀大酒店再一次对于给您造成的不便向您表示最真挚的歉意,我们期待通过我们不断地自我提升可以迎来您的再一次光临。再次感谢您的宝贵评价。

10/10 Excellent

xiaodong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
干净卫生,房间舒适温度适宜。没有空调噪音。
Séjour de 1 nuit en mai 2019
Réponse de The Westin Nanjing le 12 juin 2019
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。我们非常欣喜的得知此次您的南京之行舒心愉悦。非常高兴您喜欢我们房间怡人的湖景,酒店便利的交通,舒适的入住体验。酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇,我们也真诚的期望在不久的将来能有机会再次为您服务,期待您的下次光临!再次感谢您的宝贵评价。

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2019
Réponse de The Westin Nanjing le 14 juin 2019
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。希望您喜欢我们房间怡人的湖景,酒店便利的交通,舒适的入住体验,酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇,我们也真诚的期望在不久的将来能有机会再次为您服务,期待您的下次光临!再次感谢您的宝贵评价。

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business trip
Stayed for a business trip. Hotel was very comfortable, large rooms and excellent level from the friendly & helpful staff.
Séjour de 1 nuit en mai 2019
Réponse de The Westin Nanjing le 14 juin 2019
Distinguished guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A value for money hotel.
Clean/spacious room and good services overall.
Séjour de 4 nuits en mai 2019
Réponse de The Westin Nanjing le 14 juin 2019
Dear Guest,Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2019
Réponse de The Westin Nanjing le 14 juin 2019
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。希望您喜欢我们房间怡人的湖景,酒店便利的交通,舒适的入住体验,酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇,我们也真诚的期望在不久的将来能有机会再次为您服务,期待您的下次光临!再次感谢您的宝贵评价。

10/10 Excellent

kam wah becky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just excellent!
3 nights stay, the staffs are helpful and the hotel was surprisingly kept in good condition and cleanliness when comparing with previously stay about 2 years before, happy to see they have changed their water tap handle to single instead of two separate for hot and cold water which I complained years before. The seasonal tastes restaurant on 23rd floor offers ¥99 dinner buffet for guest!! Great tastes and value!!
Séjour de 4 nuits en mai 2019
Réponse de The Westin Nanjing le 14 juin 2019
Dear Guest,Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

10/10 Excellent

Zhaowei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de The Westin Nanjing le 14 juin 2019
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。希望您喜欢我们房间怡人的湖景,酒店便利的交通,舒适的入住体验,酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇,我们也真诚的期望在不久的将来能有机会再次为您服务,期待您的下次光临!再次感谢您的宝贵评价。

8/10 Bien

CHENGPIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good trip experience at Westin, Nanjing.
Excellent location to take MRT to all attractions and enjoy the convenience for easy shopping and food at the mall. Oh, by the way, very good view, too.
Séjour de 2 nuits en avril 2019
Réponse de The Westin Nanjing le 15 juin 2019
Dear Guest,Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2019
Réponse de The Westin Nanjing le 14 juin 2019
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。希望您喜欢我们房间怡人的湖景,酒店便利的交通,舒适的入住体验,酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇,我们也真诚的期望在不久的将来能有机会再次为您服务,期待您的下次光临!再次感谢您的宝贵评价。

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Well location. But the font desk staff attitude needs to improve.
Séjour de 4 nuits en avril 2019
Réponse de The Westin Nanjing le 14 juin 2019
Dear Guest, Hello! Thank you very much for taking time out of your busy schedule to fill in your comments on us. Your comments are very important! The Westin Nanjing feels very sorry for not being able to bring you a satisfactory check-in experience. Our hotel attaches great importance to the problems you have reflected and has actively discussed them. Please rest assured that we will deal with such problems more carefully in the future, to ensure that there is no mistake. We will do our best to meet your requirements. The Westin Nanjing once again expresses our sincere apologies for the inconvenience caused to you. We look forward to welcoming you again through our continuous self-improvement. Thank you!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en avril 2019
Réponse de The Westin Nanjing le 14 juin 2019
尊敬的客人您好,非常感谢您在百忙之中与我们分享入住体验。希望您喜欢我们房间怡人的湖景,酒店便利的交通,舒适的入住体验,酒店地处于中央路核心地段,与客人出游及商旅之选地玄武湖仅一街之隔,紧邻南京火车站,距新街口仅3站地铁,夫子庙仅5站地铁可达。酒店可直通地铁一号线和著名休闲娱乐商业综合体金茂汇,我们也真诚的期望在不久的将来能有机会再次为您服务,期待您的下次光临!再次感谢您的宝贵评价。