Piscine extérieure, cabanons gratuits, parasols de plage
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Avis sur Trademark Hotel

4 out of 5
Trademark Hotel
Village Market, Limuru Road, Gigiri, Nairobi, Nairobi County

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 118 avis sur 199." "
Note des voyageurs de 8 (Bien), d’après 58 avis sur 199." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 199." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 199." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 199." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Dominique, Meudon FRANCE

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé près des commerces. Un bar et une piscine en rooftop super agréable quand il fait beau
Séjour de 1 nuit en décembre 2021
Réponse de Ken M le 29 déc. 2021
Thank you Dominique. It was a pleasure hosting you. Looking forward to hosting you in future.

10/10 Excellent

Dominique, Meudon FRANCE

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Établissement très bien situé près d’un village center, d’un centre commercial complet. Rooftop piscine et équipements superbes
Séjour de 2 nuits en décembre 2021
Réponse de Ken M le 24 déc. 2021
Thank you Dominique for your positive feedback. I will share this with the team.

10/10 Excellent

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en avril 2019
Réponse de Ken M le 29 avr. 2019
Many thanks for your 10/10 review. We look forward to welcoming you back Philippe!

10/10 Excellent

Mariana

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For years I have visited Nairobi on business and I have to say this is probably the best hotel in the city. I spent one week here and I did not want to leave. Facilities are modern, clean and comfortable, food is absolutely delicious but most importantly, every single member of the staff is there to help, to greet you with a smile and to make your day better. A true example of Kenyan hospitality. From the moment you are picked up at the airport, to the moment you are dropped off again, there is always someone ready to help. I will come back.
Séjour de 5 nuits en avril 2024
Réponse de Peter le 29 avr. 2024
Dear MarianaMany thanks for choosing Trademark as your preferred Hotel and for taking your precious time to share such a wonderful review.We are thrilled to learn that you enjoyed your stay with us, providing a clean and comfortable environment for our guests is our top priority and we are happy to read that you found our accommodation, food and shuttle services to your satisfaction.We take pride in our friendly and attentive staff. We appreciate your kind words about them and rest assure shall be shared with them.We look forward to hosting you again in the near future

10/10 Excellent

Daruosh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great experience
Séjour de 8 nuits en avril 2024
Réponse de Peter le 21 avr. 2024
Dear DaruoshWe appreciate that you took your precious time to share your review.We are delighted to learn that you had a great experience with us.We look forward to hosting you again in the very near future for another memorable experience.

8/10 Bien

Mussie Delelegn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, quietness, cleanliness and dinning facilities within the surrounding/compound.
Séjour de 3 nuits en avril 2024
Réponse de Peter le 16 avr. 2024
Dear MussieThank you for choosing Trademark Hotel and for sharing your review.We are delighted to have hosted you and are glad that you enjoyed your stay with us. We look forward to hosting you again in the near future.

10/10 Excellent

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel slots around the area and friendly staff highly recommend
Séjour de 1 nuit en avril 2024
Réponse de Peter le 11 avr. 2024
Dear JonathanWe appreciate that you chose Trademark Hotel to host you and for taking your time to share your wonderful feedback.We are delighted that you enjoyed your stay, the proximity of the Hotel and the hospitality of our staff.We look forward to your next visit

10/10 Excellent

Robert, Kendrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast buffet is outstanding and the staff is very professional. The location adjoining the Village Market provides great dining options and a safe place to kill time. The only downside of this hotel is location to other areas of Nairobi can be difficult with heavy traffic. For me, it’s a perfect place and location for what I am doing.
Séjour de 3 nuits en mars 2024
Réponse de Peter le 4 avr. 2024
Dear RobertThank you for choosing Trademark and for sharing such a wonderful review.We are delighted that you enjoyed our culinary offerings, our professional staff and the proximity to the Village Market mall.We look forward to hosting you again in the very near future.

10/10 Excellent

Saru

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property located within proximity of all amenities
Séjour de 4 nuits en mars 2024
Réponse de Peter le 3 avr. 2024
Dear SaruMany thanks for choosing us to host you and for sharing your review.Our proximity to Village market mall is quite unique and one can get whatever they require very easily.We look forward to hosting you again very soon

10/10 Excellent

Kara

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe
Séjour de 2 nuits en mars 2024
Réponse de Peter le 23 mars 2024
Dear KaraThank you for choosing Trademark and for taking time to highly rate us.We are glad to have noted that you felt safe.We look forward to hosting you again in the near future for another memorable experience.

8/10 Bien

Christine, Washington

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient and perfectly nice hotel in Gigiri.
Séjour de 4 nuits en mars 2024
Réponse de Peter le 12 mars 2024
Dear ChristineMany thanks for choosing Trademark and for reviewing us.We look forward to hosting you again.

6/10 Satisfaisant

Daniel

Voyage en groupe
Great location for shopping and eating. Roof top pool is great, rooms are average, so quality for what you pay is below average!!
Séjour de 1 nuit en mars 2024
Réponse de Peter le 7 mars 2024
Dear DanielMany thanks for choosing Trademark and for taking your time to share your feedback and sentiments.We look forward to hosting you again

8/10 Bien

Giulio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vicina alle Nazioni Unite e all'interno di un moderno centro commerciale
Séjour de 2 nuits en mars 2024
Réponse de Peter le 7 mars 2024
Dear GiulioMany thanks for choosing Trademark and for taking your time to share your feedback.Our location is quite convenient for shopping and close to UN offices.We look forward to hosting you again

10/10 Excellent

Karen, Geneva

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location, good food, professional and friendly staff. Highly recommend.
Séjour de 2 nuits en mars 2024
Réponse de Peter le 4 mars 2024
Dear KarenMany thanks for choosing Trademark to host you and for taking your time to review us.We are delighted to learn that you enjoyed your stay and look forward to hosting you again very soon.

10/10 Excellent

Tram

Séjour de 1 nuit en février 2024
Réponse de Peter le 24 mars 2024
Dear TramMany thanks for choosing Trademark and for taking your time to rate us.We look forward to hosting you again soon.

10/10 Excellent

MICHAEL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to everything that we like
Séjour de 24 nuits en février 2024
Réponse de Peter le 27 févr. 2024
Dear MichaelMany thanks for sharing you review and for choosing Trademark Hotel.We are thrilled to learn that your experience was close to everything that you love.We look forward to hosting you again very soon for another memorable experience.

8/10 Bien

Richard

Séjour de 1 nuit en février 2024
Réponse de Peter le 27 févr. 2024
Dear RichardWe are delighted that you chose Trademark. We appreciate that you took your time to share your feedback about your recent stay.We look forward to hosting you again soon.

4/10 Médiocre

Steven, Hamden

Voyage en couple
Les points forts : Propreté
Although I was said to have VIP status, there was nothing afforded to me, not even an upgraded room. I was also supposed to receive a $10 room voucher which I never receive even after asking for it. Also for an additional stay, it cost me $22 more booking directly with the hotel. Sad
Séjour de 2 nuits en février 2024
Réponse de Peter le 18 févr. 2024
Dear StevenMany thanks for choosing to stay with us and for taking your precious time to share your candid feedback.We regret that the Hotel was running on high occupancy where all the suites were unavailable.We failed to offer the USD10 room voucher.We shall offer a complimentary service during your next visit.

8/10 Bien

Yuzuru

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en janvier 2024
Réponse de Peter le 14 févr. 2024
Dear YuzuruMany thanks for choosing to stay with us and for taking time to share your feedback.We look forward to hosting you again in the very near future

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Peter le 24 mars 2024
Dear RoyMany thanks for choosing Trademark and for taking your time to rate us.We look forward to hosting you again soon.

10/10 Excellent

Linda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at the hotel were welcoming and very helpful to this jet-lagged traveler. The room was spacious and the location perfect for an easy transition to a new country. All the things that I had forgotten to bring were just steps away in the Village Market shopping mall.
Séjour de 2 nuits en février 2024
Réponse de Peter le 9 févr. 2024
Dear LindaMany thanks for choosing to stay with us and for taking your precious time to share your feedback.We are glad that you enjoyed our proximity to the mall and that our staff made your stay memorable.We look forward to hosting you again in the very near future

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Det finns förbättring potential..
Badrumsprodukterna är lång från ok. Superdålig kvalitet pump behållare. Använder bara eget. Lotionen var härsken… Gillar att hotellet ligger i en Mal Village Marker. och nära till flera bra restauranger.. hyfsad shopping . Lite för dyrt för sin standard. Dyr medelmåttig frukost. Hotellet var bättre för några år sedan.
Séjour de 2 nuits en janvier 2024
Réponse de Peter le 1 févr. 2024
Dear RichardMany thanks for choosing to stay with us and for taking your precious time to share your feedback.We shall review and see how best to make an improvement on the points that you have raised.We are also glad to note that you enjoyed visiting Village Market mall which is next to the hotel and offers a variety of services.We look forward to hosting you again in the near future

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really enjoyed my working stay at the hotel. Really friendly helpful staff, breakfast and evening meal was ideal and there was a brilliant gym within the complex. Comfortable clean hotel room. I would highly recommend it.
Séjour de 3 nuits en janvier 2024
Réponse de Peter le 15 janv. 2024
Dear PaulThank you for sharing your review.We are delighted to hear that you found the hotel comfortable and the service excellent. Trademark Hotel team always strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team ensured a pleasant stay for you. We appreciate the recommendation and look forward to hosting you again in the very near future.

10/10 Excellent

CHARIKLEIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked everything
Séjour de 9 nuits en décembre 2023
Réponse de Peter le 15 janv. 2024
Dear CharikleiaMany thanks for choosing to stay with us and for taking time to share your review.We are thrilled to learn that you enjoyed and liked everything.We look forward to hosting you again very soon.

8/10 Bien

Amina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Matt

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love the Trademark
I always love staying at this hotel. It’s very modern, clean, and connected to the Village Market Mall with dozens of eateries and shops. The staff are friendly and helpful, and on my most recent visit I used the airport shuttle which was great.
Séjour de 3 nuits en septembre 2023
Réponse de Peter le 27 sept. 2023
Dear MattThank you for choosing to stay with us and for taking your precious time to share your feedback on your experience.We endeavor to offer exceptional service.We look forward to hosting you again in the near future

10/10 Excellent

Simardeep

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great Marriott property attached to a very well maintained shopping mall with tons of dining options. We were told nairobi is otherwise unsafe for tourists so it was great to have the option of the mall next door to help stretch our legs after the long flight. Staff was all great and rooms clean and modern!
Séjour de 1 nuit en août 2023
Réponse de Peter Njenga le 4 sept. 2023
Dear SimardeepThank you for sharing your review about your stay experience with usWe were delighted to host you.Our location within the Village Market is pretty special.Everything you want and need is right at our doorstep.We are glad that you had a great experience at the mall.We look forward to hosting you again.

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
As per usual, there is excellent staff and very good service, and I definitely will go back there again.
Séjour de 3 nuits en août 2023
Réponse de Peter Njenga le 31 août 2023
Dear StevenMany thanks for taking your valued time to rate us and for the kind review.We are looking forward to hosting you again very soon.

10/10 Excellent

Maria

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great option in the area! Everyone is so kind and welcoming. There is a wonderful restaurant and bar in the hotel as well as a gorgeous rooftop pool.
Séjour de 1 nuit en août 2023
Réponse de Peter Njenga le 28 août 2023
Dear MariaMany thanks for choosing to stay with us and for taking your valued time to rate us.We appreciate and look forward to hosting you again in the near future.

8/10 Bien

Richard

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Peter Njenga le 24 août 2023
Many thanks Richard for choosing to stay with us and for sharing your feedback.We look forward to hosting you again soon

10/10 Excellent

Kinyanjui, Narobi

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was placed within the Village Market mall, which made it very convenient to shop and find dining options.
Séjour de 1 nuit en juillet 2023
Réponse de Peter Njenga le 24 juil. 2023
Dear KinyanjuiThank you for sharing your review on your stay experience with us and we were delighted to host you at Trademark Hotel. Our location within the Village Market is pretty special. Everything you want and need is right at our doorstep.We are glad that you had a great experience at the mall.We look forward to hosting you again soon

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient and close to mall
Séjour de 4 nuits en juillet 2023
Réponse de Peter Njenga le 17 juil. 2023
Dear Jean Many thanks for choosing to stay with us and for taking time to share your feedback Our location within the Village Market is pretty special! Everything you want and need is right at our doorstep!We are glad that you had a great experience at the Village Market.

8/10 Bien

Dawit

Séjour de 1 nuit en juin 2023
Réponse de Peter Njenga le 24 août 2023
Many thanks Dawit for choosing to stay with us and for sharing your feedback.We look forward to hosting you again soon

4/10 Médiocre

christian peter

Séjour de 9 nuits en juillet 2023
Réponse de Peter Njenga le 17 juil. 2023
Dear Christian PeterThank you for choosing to stay with us and for taking time to rate us.We shall review and put measures in place to keep improving our services.

8/10 Bien

Carla

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 4 nuits en juillet 2023
Réponse de Peter Njenga le 11 juil. 2023
Dear CarlaMany thanks for choosing to stay with us and for taking time to share your feedback.We are glad to note that you enjoyed our location which is strategically positioned for different activities and needs.We look forward to hosting you again very soon.

8/10 Bien

Leopoldo Uy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I was given a room towards the noisy mall which was not really expected. Apart from this the hotel is spot on with regards to location. During checkout I forgot my credit card holder at the counter. The lady who attended my checkout was very service minded and called me immediately. Many thanks for calling me lady, sorry I forgot your good name. Keep up the good work. Asante sana.
Séjour de 3 nuits en juin 2023
Réponse de Peter Njenga le 5 juil. 2023
Dear LeopoldoMany thanks for choosing to stay with us and for sharing your feedback.We have taken note on the room preference and the staff commendation which we share share with the team.We look forward to hosting you in the near future

8/10 Bien

Gregory

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I thoroughly enjoyed the breakfast buffet and friendliness of staff. However, the rooms were very bare without decorations and ambiance.
Séjour de 5 nuits en juin 2023
Réponse de Peter Njenga le 3 juil. 2023
Dear GregoryMany thanks for choosing to stay with us and for taking your precious time to share your feedback.We have taken noted your suggestion and shall take it into consideration.We look forward to hosting you again very soon

10/10 Excellent

Nils, Homestead

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is located at one of the ends of Tribe Village Market, a beautiful mall area, with many shops and restaurants. One of few areas in Nairobi where you can walk even late at night safely. The hotel upgraded my room to one with an outdoor terrace: very enjoyable. Service was at all times excellent. Very near the UN regional centre. Highly recommended.
Séjour de 3 nuits en juin 2023
Réponse de Ken M le 14 juin 2023
Many thanks Nils for your candid feedback. We appreciate it and assure you that this will be shared with the entire team. Hoping to welcome you back in the near future

8/10 Bien

Jeremy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Attached to Village Market Mall
Séjour de 1 nuit en mai 2023
Réponse de Ken M le 26 mai 2023
Thank you Jeremy, for your great feedback.We hope to welcome you in the future.Regards

10/10 Excellent

yannick

Séjour de 3 nuits en mai 2023
Réponse de Ken M le 17 mai 2023
Many thanks Yannick for this raving rating.We hope to welcome you back in the near future.Regards

10/10 Excellent

Steven

Séjour de 4 nuits en avril 2023
Réponse de Ken M le 5 mai 2023
Hi Steven. Thank you for this raving feedback. Hoping to welcome you in future. Regards

10/10 Excellent

Jerry, Gulf Breeze

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean. Great food in the restaurant. Convenient location.
Séjour de 2 nuits en avril 2023
Réponse de Ken M le 17 avr. 2023
Thank you Jerry for this 5* review.We are delighted and hope to welcome you back in the near future.Regards.

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great stay! The hotel was very nice, and the staff were some of the most accommodating and friendly of any hotel I’ve stayed in. Highly recommend!!
Séjour de 1 nuit en mars 2023
Réponse de Ken M le 6 mars 2023
Thank you Christopher for your 5/5 review. I will share it with the entire team.Looking forward to welcoming you back.

8/10 Bien

ishak

Séjour de 1 nuit en février 2023
Réponse de Ken M le 24 mars 2023
Good day Ishak,Many thanks for your rating. We look forward to welcoming you back in future.

8/10 Bien

Ammar

Séjour de 2 nuits en février 2023
Réponse de Ken M le 21 févr. 2023
Hi Ammar,Thank you for this 8/10 rating. I will share it with the entire team.Regards.

10/10 Excellent

Jeremy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely place and conveniently attached to a large mall. But the cost is quite high for what you get.
Séjour de 1 nuit en février 2023
Réponse de Ken M le 17 févr. 2023
Dear Jeremy,We are over the moon! Your feedback is fantastic and keeps us going.Looking forward to welcoming you back in future!

10/10 Excellent

Gina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
WOW! Trademark ROCKS! From the service, room down to the food. My husband and I don’t have one complaint. Great job. Keep up the wonderful work!
Séjour de 1 nuit en février 2023
Réponse de Ken M le 16 févr. 2023
Hello Gina,Many thanks for your outstanding review. We are delighted that we met your expectations and look forward to welcoming you.

10/10 Excellent

David

Séjour de 1 nuit en février 2023
Réponse de Ken M le 6 mars 2023
Thank you David for the 5/5 review.We look forward to welcoming you back.

10/10 Excellent

Simon Peter

Réponse de Ken M le 12 mars 2023
Hello Simon Peter,Thank you for the 5/5 review. Looking forward to seeing you again.

10/10 Excellent

Patrick

Voyage en groupe
Les points forts : Propreté et personnel et service
Beautiful space for sleeping!!