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Avis sur West End Hotel

3 out of 5
West End Hotel
Thurlow Road, Nairn, Scotland

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 85 avis sur 168." "
Note des voyageurs de 8 (Bien), d’après 49 avis sur 168." "
Note des voyageurs de 6 (Satisfaisant), d’après 21 avis sur 168." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 168." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 168." "

8,8/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Frédéric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une nuit en chambre familiale
Hôtel très propre et relativement bien entretenu. Les fenêtres ne sont pas suffisamment épaisses pour cacher le cri des mouettes. Salle de bain très petite et pression d'eau un peu faible.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

nathalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel dans un quartier tranquille et cossu .Il y a un grand parc pas très loin au bord de la plage . Chambre luxueuse
Séjour de 1 nuit en juillet 2022
Réponse de Management le 3 août 2022
Thank you for taking the time to leave us a nice review, the team appreciate the good feedback, hope to see you here again soon, the West End team

10/10 Excellent

Merel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fijn hotel met vriendelijk personeel in een zeer rustige straat.
Séjour de 3 nuits en mai 2024
Réponse de West End Repection le 23 mai 2024
Thank you or your review, hope to see you again at the West End

6/10 Satisfaisant

Jim Merlin Ralf

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Have to walk 20 mins to anywhere - be it the beach or the town center. Also didn't like the no reception concept, I didn't feel like it would have been easy to get information. Shower volume was so low that I got somewhat cold under there. Sound proofing is not great. Cleanliness was good, amenities were nice (tea kettle in the room were appreciated), overall right for the price.
Séjour de 3 nuits en janvier 2024

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
A tale of two halves...
Stayed twice in a week; different rooms; no breakfast. One was rather chilly, the other toasty. One quite small, the other more spacious. Pillows could do with replacing. Water pressure for showering could do with a boost. Mattresses a bit trampoline-like - I woke every time hubby turned over...but i guess it's just different to what we're used to. Good level of cleanliness. Hotel's lovely and quiet.Had a warm welcome from friendly, helpful staff. :)
Séjour de 1 nuit en décembre 2023

10/10 Excellent

William

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jeffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023

10/10 Excellent

Lorna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is an ideal base to explore the area. The website is an honest reflection of facilities. The few issues I had with my room were promptly rectified. It was also a pleasure to have controllable heating 24 hours, which was necessary as I feel the cold. Thank you.
Séjour de 5 nuits en octobre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet location but close to everything
Nice hotel. Had lovely dinner in sister hotel. Close to station with connections to Inverness. Nice beach nearby.
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Clarke

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Felt like a visit with favorite relatives instead of staying at a “stiff” hotel. Lovely staff up front, at breakfast, and room servicing. Small bar downstairs but NO pub parties until midnight. True spirit and hospitality of the Highlands without the “Touristy” feel of the golf club mansions. This place is also totally noise free. Excellent value for an extremely affordable hotel with no mints on the pillow.
Séjour de 10 nuits en octobre 2023

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very helpful. Breakfast very tasty. Clean and comfortable. Would recommend it.
Séjour de 3 nuits en octobre 2023

4/10 Médiocre

Natasha

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel, while in a nice area, did not have a parking lot that was easy to drive in and out of due smaller size. You can hear your neighbors the entire night, so expect to be woken by other’s alarms, children crying at night, and taking shows. Rooms was standard, however it left much to be desired. I was only given a shampoo that was watered down and it doubled as a body soap. Didn’t even bother sleeping under my sheets, bed was so springy and used I wanted the extra cushion where I could find it. Shower pressure was not great, but the water does get very (very) hot, so be warned if you have small children! Good for one night if you need to stay somewhere, but wouldn’t recommend booking for long trips.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

8/10 Bien

Gordon

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Generally ok, but a couple of issues.
The hotel itself is a nice property and our room was spacious and well equipped - apart from the bathroom door that sticks really badly & needs fixing. The carpark is very tight - I’m glad it was not me driving and parking. Dennis on reception was very welcoming and helpful - and breakfast was fine. Unfortunately we had some issues with the servicing of our room - a glass missing - and then when replaced, cups & glasses not washed properly each day, stained pillow slip - which I asked to be changed - towels not replaced, sopping wet towel left in the bath, bed left unmade - it was nothing major but annoying. Surely, it can’t be that difficult to have a check list of what is supposed to be done?
Séjour de 4 nuits en septembre 2023
Réponse de Management le 27 sept. 2023
Dear Guest,Many thanks for your review. I have taken all your comments into consideration and this will be taken onboard during our next housekeeping meeting. We hope that these irritancies did not spoil your overall visit and we appreciate your feedback which will help our staff grow and improve our service for the next guest.We hope to see you again :)

10/10 Excellent

Tania

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Petra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely rooms, quiete neighbourhood. The room and bathroom were very clean. We recommend it.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice stay at this cost effective, clean and well cared for hotel. We enjoyed our breakfast the morning. Very kind and considerate staff as well. We will be staying here in the future. Short distance from the airport as well.

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Stayed for 1 night after finishing the nc500, No one at reception when we got there, keys are left in a box outside. No one to check us in, shower was just a dribble of water, both big towels had brown marks on them. Only shower gel in the bathroom, walls are paper thin and you can hear literaly everything the people are doing and saying in the next room, apart from that its a really quiet area. Overall our stay wasnt the worst, we were just looking for a shower and a comfy bed for the night but we wouldnt choose to stay here again in the future.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

John

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was nice and located in a very peaceful location, trains are accessible to Inverness, and you can get accommodation cheaper than in Inverness city center. The hotel is very close to Nairn Beach. However this place lack a restaurant, but you can prebook the meals within the hotel,if you want.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Alper

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really nice
Friendly staff and great location. Not so far to the train station if you are going to walk and neighborhood / the hotel is pretty quiet. Staff was really friendly to us and we really enjoyed it. Pretty close to the beach and clean rooms. Would definitely visit again.
Séjour de 3 nuits en septembre 2023

8/10 Bien

Frances

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great location and excellent value for money.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Ama

Voyage en couple
Les points forts : Propreté et personnel et service
Heavy furnished old style. Not the dressing table and cupboard in good condition, look really old :( bathroom shower was with low pressure and the loo flusher was slow :( I couldn’t find a way to close the door properly and Bathroom too was not in good condition. Wasn’t fussy for a one night 🙂 Sorry it’s not all about negative experiences simply what I experienced Receptionist was lovely 😊 room is so big and spacious!! Bed linen were in good condition!! I have ordered the breakfast, the lady who was at the service was great!! Working hard and good customer service. It was good breakfast and I am glad I ordered it. Overall the room I stayed is ok for my need , was a night stay
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Allison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfy room. Very friendly staff.
I stayed for 3 nights. Had a lovely room, although people using the lift could be heard. A couple of minor things in the room, but it was clean and very comfortable. I ate twice in the sister hotel round the corner. The service could've been slightly quicker but, again, were very friendly and helpful.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Malcolm

Les points forts : Propreté, personnel et service, confort de la chambre
Positive
A very enjoyable stay, very clean. The short walk to the restaurant was not a problem. Staff in both locations very friendly and obliging. Nice quite location.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Kenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An ideal location and a warm welcome.
I booked the West End Hotel as an overnight staging point for a triathlon event starting early the following morning. It was ideal, given the start line was at Nairn beach, a mere 5 minute walk away. I have to say, in a day and age when many hotels have lost a sense of personal service and warmth, the West End Hotel is a definite exception to the rule. Check-in was speedy and hassle free, and the hotel staff gave me a particularly pleasant welcome after a long and rather tiring drive. My room was perfectly nice, with a sea view. The bed was comfortable and the room nice and airy. I didn't opt for breakfast as i had an early start, but i heard from another competitor who was staying that the staff had kindly put some fruit and pastries into their room fridges as sustenance before the race. The hotel has private parking but there is also plenty of free on-street parking around it. I left my van there for a couple of nights until the end of the race and knew it would be safe. The ideal hotel for me for the night, and i couldn't have asked more from the staff. Recommended.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

David

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023

8/10 Bien

Kim

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2023

8/10 Bien

Alastair

Séjour de 2 nuits en août 2023

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Anne

Voyage d’affaires
Les points faibles : Personnel et service
You get what you pay for is very true! No-one on reception on arrival. No help with my luggage. Restaurant closed on a Sunday. I regret booking to stay at this hotel. Pleasant enough room but I got very little sleep as the walls are very thin. I could clearly hear the loud snoring of the man in the next room.
Séjour de 2 nuits en août 2023

10/10 Excellent

Lloyd, New Lenox

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

colin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay in the west end hotel. Staff were so nice and helpful. Rooms were clean. Location was great just loved our walks along the beach. Will return
Séjour de 1 nuit en août 2023

10/10 Excellent

Barry

Séjour de 1 nuit en août 2023

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Douglas

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en août 2023

8/10 Bien

Abbas

Séjour de 3 nuits en août 2023

8/10 Bien

Priscilla, lincoln

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is nice and the neighborhood is quiet and safe. It is quite far from city center and a 45£ cab ride each way. Breakfast was not worth the price. The staff was very nice.

6/10 Satisfaisant

Andrew

Séjour de 2 nuits en août 2023

4/10 Médiocre

Jeff

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023

8/10 Bien

frances

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bedroom clean and tidy staff and food good,
Séjour de 3 nuits en août 2023

8/10 Bien

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Tina

Les points forts : Personnel et service
Les points faibles : Propreté
Flot beliggenhed, imødekommende personale
Dejlig beliggenhed, tæt på havet og tæt til indkøb og nogle få spisesteder. Gratis parkering og ca.30 min kørsel til Inverness. Værelset er ok, men knap nok 3 stjerner, nok mere 2 eller 2,5. Meget smal seng 140cm. både dyner og hovedpuder er af den billigeste syntetiske type, helt flad hård hovedpude. Vi boede der 4 nætter, den ene dag var der slet ingen rengøring, vi var der med nogle venner og de fik heller ingen rengøring den dag. En dag blev der blot skiftet håndklæder og redt seng, vi måtte selv finde noget toiletpapir. Håndvasken var næsten helt stoppet. Spring morgenmaden over den er ikke værd at spise. 1000 meter væk ligger Coop der har bakeoff brød og der er mulighed for at lave kaffe og te på værelset. Personalet var venligt og imødekommende.
Séjour de 4 nuits en juillet 2023

6/10 Satisfaisant

Sarah

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Basic, clean, and a not great bed
Very basic hotel though scrupulously clean with great staff. Stayed at this hotel with my partner as we were in town for my work. Initially appeared that the reception desk and bar were permanently closed although this proved to not actually be the case. Decor is slightly tired and it is not difficult to see how the building was formerly a care home. The bed was not good quality with very clearly a cheap divan type bed base and a budget mattress. The staff were clearly well managed, friendly and very helpful. As we checked in a manager referred to how she had checked the cleaned rooms herself. The reception staff were very helpful in providing crockery and cutlery for our takeaway. Considering we paid £118.80 for the night room only we did not consider that this represents value for money.
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Lizzie

Séjour de 2 nuits en juillet 2023

10/10 Excellent

Kevin

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Patricia

Séjour de 2 nuits en juillet 2023

8/10 Bien

Lynne

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Beds were a bit hard and needs new pillows apart from that great
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Peter

Séjour de 1 nuit en juillet 2023