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Avis sur Radisson Blu Hotel, N'Djamena

4.5 out of 5
Radisson Blu Hotel, N'Djamena
Quartier Sabangali, Cité du 1er Décembre, N'Djamena

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 11 avis sur 65." "
Note des voyageurs de 8 (Bien), d’après 28 avis sur 65." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 65." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 65." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 65." "

7,6/10

Propreté

7,6/10

Personnel et service

6,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Dounoné

Séjour de 1 nuit en octobre 2023
Réponse de GM Assistante le 12 déc. 2023
Bonjour Monsieur,Merci d'avoir pris le temps de nous faire part de votre avis concernant le séjour au Radisson Blu hôtel N'Djaména. Nous sommes ravis d'apprendre que vous avez été satisfait de la qualité de nos services. Nous espérons vous revoir bientôt dans nos locaux. Bien cordialement.

8/10 Bien

Tomomi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel est très gentil et amical. Même s’il y avait un grande événement (le jour d'indépendance), c'était calme et je me suis amusé de voir l'armée tchadienne dans l'uniforme traditionnel.
Séjour de 7 nuits en août 2023
Réponse de GM Assistante le 20 août 2023
Cher client,Merci d'avoir pris le temps de nous faire parvenir votre avis relatif au séjour au Radisson Blu hôtel N'Djaména.Nous sommes ravis d'apprendre que vous avez aimé être de nôtre et nous espérons vous revoir très bientôt. Cordialement

8/10 Bien

Nedoumal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RAS
Séjour de 3 nuits en juillet 2022
Réponse de Assistante GM le 19 août 2022
Cher client,Nous vous remercions d'avoir pris le temps de partager avec nous votre avis relatif au séjour passé au Rasisson Blu hôtel.Nous sommes heureux d'apprendre que vous avez passé de bons moments dans nos locaux et nous espèrons vous revoir bientôt.bien cordialement.Radisson Blu Hotel N'dajména.

4/10 Médiocre

Parfait

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel nécessitant une privatisation,propreté nulle impossible d’appeler la réception depuis sa chambre, des soucis avec la télé et même la lumière
Séjour de 3 nuits en novembre 2020
Réponse de - le 24 nov. 2020
Cher Parfait, nous vous remercions d'avoir partagé votre avis concernant votre séjour dans notre hôtel. Nous vous présentons nos excuses pour les souci avec la télé, la lumière et la propreté, rencontrés ce moment-là. Vos commentaires ont été redirectionnés vers les services concernés pour améliorer la qualités de nos services. Nous espérons vous avoir à nouveau comme client pour un futur séjour dans notre établissement.

8/10 Bien

Patrick

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 6 nuits en décembre 2019

2/10 Horrible

Colette Jeannine

Séjour de 4 nuits en octobre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2019
Réponse de DG le 17 sept. 2019
We thank you for your visit to our hotel and for taking the time to rate us. We hope to welcome you very soon

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
La chambre pourrait être faite tous les jours Personnel très sympathique
Séjour de 6 nuits en mai 2019
Réponse de DG le 17 sept. 2019
Dear Guest We took note of your comments that were immediately transmitted and actions were put in place to prevent this kind of situation. Best regards

10/10 Excellent

KOFFI FABRICE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2018

8/10 Bien

Yacine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
l'hôtel est très bien on y dors très bien le personnel est très sympathique et au petit soin il a juste quelques point a amélioré : le petit déjeuné est très peu garnis pour un 4* et le déjeuné et le diner en self coute trop cher pour ce qui est proposé , et aussi la position de l'hôtel qui est un peu excentré il n'a y'a pas de taxi a proximité pour descendre au centre ville qui est a 4 Km
Séjour de 4 nuits en juillet 2018

10/10 Excellent

Chandramouli, Wildwood

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safe and nice
Séjour de 1 nuit en mars 2024
Réponse de Assistant GM le 26 mars 2024
Dear Customer,Thank you for your feedback. We are glad to hear that you enjoyed to be part of us.We look forward to welcome you soon.Regard

8/10 Bien

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice stay. Need better more comfortable chairs in the bedrooms. The staff were courteous and helpful.
Séjour de 12 nuits en février 2024
Réponse de GM ASSISTANT le 13 mars 2024
Dear Mrs.Carol,Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and we hope to welcome you soon. Regards

2/10 Horrible

Iuliia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First of all. The rats in the rooms on the first floor. One was laying dead in the bathroom, when we entered, a bell-boy just took it away with no word of anything. And then during the day and the night you can hear and see them behind your bed, and in the bathroom. Food is unacceptably terrible. Can’t eat. It’s just beung killed by their kitchen. (stuff in the 6th floor even said: don’t even try it, better go in the city) And on the top of all that: on the check-out (we had multiple rooms) they were trying to scam us (particularly one guy Oumar), not attaching our payments to the system that were made on the first day, with swearing and shouting demanding double the payment, and with no apology (manager, another manager did at the end), the problem was solved By ME. A was almost at the stage of "let’s look the video tape from the reception", my contact and the agency of my co-traveler were able to call them, and figure this out. Payment was , obviously, made on the first day, as was told, and that guy was just trying to rob us. Ha, and he also did that: Pay 170500 xef, for the rate of 530 I was like: no, the rate even in the hotel is 580 (in the airport /market it’s 640) He was like: meh, okay And then failed to give me the change Awesome experience. Thank you Radisson
Séjour de 1 nuit en février 2024
Réponse de GM Assistante le 7 mars 2024
Dear Mrs.Luliia,Thank you for taking the time to share with us your review regarding the stay at Radisson Blu hôtel N'Djaména. We are sorry to hear that you did not enjoyed to be part of us and we sincerely apologize for the inconveniences. The information will be transmitted to each concern department and action will be taken immediately to ensure that such situation will not happen again. We hope to welcome you soon to have another opportunity to show you our best services. Regards

8/10 Bien

Djibrine

Les points forts : Propreté et personnel et service
Staff was kind and professional. Facilities can use better maintenance and upgrade. Expensive accommodation for a city with limited options for visitors.
Séjour de 5 nuits en décembre 2023
Réponse de GM Assistante le 2 janv. 2024
Dear Mr Djibrine!Thank you for taking the time to share with us your feedback regarding the stay in our hotel. We apologise for the inconvenience caused and the information will be transmitted to the departments for the action required. We hope to welcome you soon to show you how we can satisfy your expectations next time. Kind regards.

10/10 Excellent

Dionne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de GM Assistante le 12 déc. 2023
Bonjour Monsieur/Madame,Merci d'avoir pris le temps de nous noter lors de votre séjour au Radisson Blu hôtel. Nous sommes ravis d'apprendre que vous avez été satisfait et nous espérons vous revoir très bientôt. Cordialement.

4/10 Médiocre

Anthony

Voyage d’affaires
Les points faibles : Personnel et service
Pretty bad experience
They did not send the shuttle bus as I requested them to prior to the trip, had to wait 45mn to get my room key, staff entering my room without permission while I was inside etc... Pretty bad experience.
Séjour de 2 nuits en août 2023
Réponse de FOM le 15 août 2023
Dear Anthony,We carefully read your e-mail and we sorry to hear it.The driver went at airport so late and then we already take action to correct nextly and the same for the check-in. We ask you to forgive us and we will do better nextly.Kind regards.

8/10 Bien

Kevin

Séjour de 4 nuits en juillet 2023
Réponse de Khadidja Moussa le 20 juil. 2023
Mr kevin,Nous avons reçu votre avis en ligne et nous vous en remercions de la notation. l'Equipe travaille afin d'améliorer la qualité de service pour satisfaire le besoin de la clientèle.Bien à vous

2/10 Horrible

Nadia

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was really surprised by the bad quality of service of Radisson Blu N'Djamena. I am really not happy, I was not expecting such so bad services. The overall areas of the hotel are dirty. mosquitos and flies every where. the breakfast very bad, I found really nothing nice to eat. the fruit were not covered while many flies around. Internet was so weak, I could not even send e-mails or call my family with WhatsApp/Messenger. the Gym was so far and placed in a very dirty area. the personnel not professional. the hotel rates so expensives, as well as the services such as the restaurents and Pressing. Really disappointed from the hotel. I do not recommend at all to any one.
Séjour de 6 nuits en juillet 2023
Réponse de Assistante GM le 10 juil. 2023
Dear Nadia,Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire team at Radisson Blu Hotel, N'Djamena, we are sorry that you weren’t wowed by your stay with us. If you have a moment and are willing to share more information regarding your experience, please do no hesitate to reach out to us. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Sincerely, General Manager

8/10 Bien

Andrew

Les points forts : Propreté
Séjour de 1 nuit en juin 2023
Réponse de Front Office Manager le 6 juil. 2023
Dear Andrew, Thank You for your recent stay with us. Thank You for Your feedback that is so important for us.thank you for staying at Radisson Blu Hotel N'Djamena and we hope that we will have the pleasure to welcome you back shortly in this property.kind regards.

2/10 Horrible

Michiel

Séjour de 2 nuits en juin 2023
Réponse de Front Office Manager le 21 juin 2023
Dear Mr MichielThank You for your stay with us. Thank You for Your feedback that is so important for us. Please note that we are actually working hard and very seriously to improve our service in general as well as some of our rooms equipments. We would be pleased to make sure you will fully enjoy your next stay. I hope that we will have the pleasure to welcome you back shortly in this property and take care of You. Kind regards

8/10 Bien

Justin

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
This is probably the best place to stay in Chad. Spacious, comfortable, and beautiful location in the Chari River.
Séjour de 1 nuit en mai 2023
Réponse de Assistante GM le 15 mai 2023
Dear Mr. Justin,Thank you for taking your time to share with us your review regarding your stay at Radisson Blu Hotel N'Djamena.We are delighted to hear that you enjoyed to be part of us.We hope to welcome you soon.Warm regard.

8/10 Bien

Alexandre

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
One of the best options in Ndjamena
The hotel is big and comfortable. It's probably one of the best options in town. The staff is very professional and welcoming. They always try to do well to help customers. The hotel is spacious, as well as the swimming pool. The restaurant service and room service are fast. The breakfast is OK but the smoked fish is hard to swallow anyway. The French baguette is missing, which exists elsewhere and in bakeries outside. There should be a little more fresh produce and fewer cans anyway. In the rooms, the carpets could have a deep cleaning at least once a month; some stains do not disappear and suggest that the need is real. I would definitely come back and recommend this hotel
Séjour de 4 nuits en avril 2023
Réponse de Assistante GM le 15 mai 2023
Dear Alexandre,Thank you for taking your time to share with us your review regarding your stay at Radisson Blu Hotel N'Djamena.We are delighted to hear that you enjoyed to be part of us.We hope to welcome you soon. Best regard.

10/10 Excellent

Mildred, Rockville

Séjour de 3 nuits en mars 2023

4/10 Médiocre

Jules

Les points faibles : Infrastructures et conditions de l’hébergement
The internet was like a yoyo. It is terrible and i krpt changing rooms
Séjour de 2 nuits en mars 2023
Réponse de GM Assistant le 23 mars 2023
Dear Jules,thank you for taking the time to share with us your review during your stay at radisson Blu hotel N'Djamena.We appologise that you did'nt enjoy to be part of us because your expectations did not meet.We will share your point of view to each departement and actions will be taken to evoid such situation.we hope to welcome you soon to satisfy more your expactions by ours services.Regards

10/10 Excellent

Asong

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is nice
Séjour de 1 nuit en mars 2023
Réponse de GM Assistant le 3 mars 2023
Dear Asong,thank you for taking the time to share with us your review.We are glad to hear that you enjoyed your stay at Radisson Blu hotel .We hope to welcome you very soon.Regards.

6/10 Satisfaisant

Joe

Séjour de 2 nuits en octobre 2022

10/10 Excellent

Kenneth

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was good. We did not want to eat off of the $40. buffet and were forced to eat in the bar to be able to order off of the menus. I found the hotel good but the Resturant service fair.
Séjour de 3 nuits en septembre 2022
Réponse de Assistante GM le 13 sept. 2022
dear customer, thank you for taking the time to share with us your opinion regarding your stay at the radisson blu hotel. we apologize for the inconveniences encountered and actions will be taken to avoid such situations in the future.We hope to see you again soon to best meet your expectations.Cordially.

6/10 Satisfaisant

Paul

Séjour de 2 nuits en septembre 2022

6/10 Satisfaisant

Nadjitessem

Séjour de 11 nuits en août 2022
Réponse de Assistante GM le 19 août 2022
Cher Client,Merci d'avoir pris le temps de partager avec nous votre séjour au Radisson Blu Hotel.Nous nous excusons pour les imperfections et les dispositions seront prises pour qu'à l'avenir vos attentes soient satisfaites.nous espèrons vous revoir bientôt.Bien Cordialement.Radisson Blu hotel N'Djaména.

8/10 Bien

Eric

Séjour de 4 nuits en juillet 2022

10/10 Excellent

Abubekr

Séjour de 3 nuits en juin 2022

4/10 Médiocre

Kaïs Ben Hadj

Les points forts : Propreté
Les points faibles : Personnel et service
I didn't like the transportation from hotel to airport at 2 a.m. We were 4 people in Un small car with 6 or 7 suitcases like the sheep. We had a confirmation from hotel that the transportation was free and with bus. When we were in the airport, we lose more 30 minutes with police and driver. He wanted the money for transport and he kept our suitcases. Finally, we paid him but the problem wasn't money. The problems were a confirmation form hotel and a small car.
Séjour de 7 nuits en janvier 2022
Réponse de Assistante GM le 21 févr. 2022
Dear Kaïs Ben, Thank you for taking the time to send us your review regarding your stay at Radisson Blu. We apologize for the inconvenience encountered. The information will be passed on to the departments concerned for immediate action so that such situations cannot recur in the future. We hope to see you soon. Cordially.

8/10 Bien

Kamal

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2022
Réponse de Assistante GM le 21 févr. 2022
Cher client, Merci d'avoir pris le temps de nous écrire pour donner votre avis concernant votre séjour au Radisson Blu N'Djaména. Nous sommes contents d'apprendre que vos attentes ont été atteintes par nos staffs. Nous espérons vous revoir très bientôt . Cordialement.

8/10 Bien

Amgad

Séjour de 7 nuits en janvier 2022

2/10 Horrible

Alexandra

Séjour de 3 nuits en décembre 2021

6/10 Satisfaisant

Amar

Séjour de 7 nuits en octobre 2021

6/10 Satisfaisant

Amar

Séjour de 6 nuits en octobre 2021

8/10 Bien

Jean-Baptiste

Séjour de 1 nuit en octobre 2021

4/10 Médiocre

PAUL GERALD

Séjour de 3 nuits en août 2021

2/10 Horrible

Voyageur vérifié

Séjour de 4 nuits en juin 2021

2/10 Horrible

Jun Yub

Séjour de 4 nuits en novembre 2020
Réponse de The Hotel Manager le 4 févr. 2021
Mr. Jun Yub Thank You for your recent stay with us. I am really sorry that your stay was not as good as you expected. Please note that we are actually oworking hard to improve our service and some of our rooms equipment. I hope that we will have the pleasure to welcome you nback shortly and take care of You. Best regards.

6/10 Satisfaisant

WALEED

Séjour de 4 nuits en décembre 2020
Réponse de The Hotel Manager le 4 févr. 2021
Mr. Waleed. Thank You for your recent stay with us. Thank You for Your feedback that is so important for us. Please note that we are actually working hard and very seriously to improve our service in general aas well as some of our rooms equipments. We would be pleased to make sure you will fully enjoy your next stay. I hope that we will have the pleasure to welcome you back shortly in this property and take care of You. Best regards.

8/10 Bien

Amein

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It’s ok
Séjour de 7 nuits en août 2020
Réponse de Moussa Gody Khadidja le 8 sept. 2020
Dear Guest, Thank you for the trust shown in the RadissonBlu hotel N’Djamena. we have taken note of your appreciation and will work tirelessly to improve the quality of our services. We remain at your service. Looking forward to welcoming you back to our premises, we remain at your service. Good reception to you. Cordially. Manager Reservation

6/10 Satisfaisant

Daniel

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
OK
Mixed opinion really: only luxe option, friendly staff, lovely pool area and breakfast Cons: wifi isn’t great, no telephones in the room, rooms are very run down, my room wasn’t clean on arrival, the hotel couldn’t find my reservation (despite me showing them three times), when I asked for them to call a taxi they called a chauffeur who was 3x the price of ordinary taxies
Séjour de 2 nuits en mars 2020
Réponse de Moussa Gody Khadidja le 16 mars 2020
Dear Mr. Daniel, First of all, thank you for the confidence shown in the Radisson Blu hotel N’Djamena. It is with attention that we have gone through your message. Thank you for your encouragement, your relevant remarks regarding cleaning will be taken into account. We will therefore improve our current cleaning process for better customer satisfaction. Regarding the taxi rental, it is an independent service of the hotel that pays for the space, we will see with him for a reasonable price. Efforts are being made for the internet and the telephone. we wish you good reception of this message. Hope to receive you very soon again in our premises, we remain at your disposal. Cordially

8/10 Bien

Michael

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
One of the best in Chad
This is one of the better "western" style hotels in Chad. It is the hub for important meetings for business and religious activity and a very secure site. The location - on the river is extraordinary, the meals were excellent. The only downside was the quality of the rooms. Spacious, comfortable bed, but not cleaned as best as possible. This is a small issue compared to all the other excellent ratings I give the hotel. The staff were clearly trained well, providing best of service. Be aware, in Chad that credit cards do not often owrk. Either pay your hotel bill in advance or bring cash.
Séjour de 5 nuits en février 2020
Réponse de The Hotel Manager le 6 mars 2020
Good morning Mr. Michael. Thank You for tour trust towards Radisson Blu Ndjaména ans for tour feedback. We have noted jour remarks. We will continue to work hard for tour Guests satisfaction while improving the general cleaning of the Hotel. Waiting for the pleasure to welcome you back, we remain et jour permanent disposal. Best regards. The Hotel Manager

4/10 Médiocre

PAUL GERALD

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
standards are dropping in NDJ
Electronic key did not work. After 3 journeys to and fro to reception I received a normal key. Previous visit nespersso machine, bathrobes and slippers. None this time. No batteries in TV remote. 30 mins wait to print invoice at reception again
Séjour de 2 nuits en février 2020
Réponse de The Hotel Manager. le 14 févr. 2020
Good afternoon Mr. Gerald. I confirm reception of your message that I have carefully read. Thank you for your remarks. We will adress the issue above mentioned issues and solve ; I will be personnally involved in the process. The satisfaction of our Clients is very important for us. Best regards. The Hotel Manager.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is incredibly bad. with Mosquitoes flying everywhere in the lobby. The food is simply uneatable and the room service is below the lowest imaginable point.
Séjour de 12 nuits en janvier 2020
Réponse de Customer Care le 29 janv. 2020
Thank you for taking the time to provide us with some feedback. We apologize for the cleanliness of the lobby, condition of the food and the service you received from the staff during your stay. Knowing about your experience is very important to us as it helps us to improve and necessary measures shall be taken to change the aspects you indicated. We will look at your review in fine detail and use it to help polish our operations. We sorely regret that your trip did not turn out as expected, and we hope we can redeem ourselves if you decide to return to us in the future.

8/10 Bien

Massimo

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de The Hotel Manager le 14 févr. 2020
Good morning Mr. Massimo, Thank You for your trust towards The Radisson Blu Hotel Ndjamena. We have been very proud to welcome you in Ndjamena. We will more than proud to welcome you back. I remain at your permanent disposal. Best regards. The Hotel Manager

10/10 Excellent

Lincoln

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Radisson Blu was golden
My room was clean, neat and spacious. The front desk staff were unfailingly polite, and they even arranged for me to take catch a ride on the hotel shuttle to the pharmacy one night. In addition, food at the two hotel restaurants I ate in for breakfast and dinner every day served delicious food.
Séjour de 7 nuits en octobre 2019

4/10 Médiocre

Zainab

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Bad experience
The Hotel is poorly maintained. Very dirty. Service is bad internet is not working properly nor the TV inside the room . Food quality was very poor I went to the restaurant to order food for room service because when you call the room service no one answer! While I was marking the order a mouse pass by inside the restaurant when I informed the Manager he didn’t care much. The telephone also is not working in the room .
Séjour de 6 nuits en septembre 2019
Réponse de DG le 17 sept. 2019
Dear Customer, We thank you for taking the time to share your comments with us during your stay at Radisson Blu hotel Ndjamena . We regret that your experience has not lived up to your expectetions and we hope that you will give us the opportunity to show that this experience doesn't reflect the usual level of service of the hotel. we took note of your comments that were immediately tranmitted, and actions were put in place to prevent this kind of situation. Best regards