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Avis sur Grand Mercure Mysore

5 out of 5
Grand Mercure Mysore
2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Mysore, Karnataka

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 143 avis sur 298." "
Note des voyageurs de 8 (Bien), d’après 104 avis sur 298." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 298." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 298." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 298." "

8,8/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Umberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très très bien! Seul bémol ne faites pas laver et repasser vos affaires par leur service de blanchisserie. Vous les retrouverez dans le même état que vous leur avez donnes
Séjour de 3 nuits en novembre 2019
Réponse de FOM le 5 déc. 2019
Dear Guest, It was a pleasure to have you stay at Grand Mercure Mysore and we appreciate your time to post feedback of your wonderful experience. We’re happy to note that you had a comfortable, satisfying and a pleasant stay with us. We’re always pleased to be your second home when you are at the area. Do plan a visit soon. Sincerely, Sunaina Sharma Manerker General Manager

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en mai 2019
Réponse de Kanchan le 9 mai 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Mysuru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kanchan Kumar Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

JEAN LUC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A one night stay in Mysore
A one night stay in Mysore to visit the palace. Very nice hotel ; we appreciated the European way of serving customer.
Séjour de 1 nuit en janvier 2018
Réponse de Sachin Malhotra le 14 sept. 2018
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Mysuru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin Malhotra General Manager

10/10 Excellent

Krishnakumar N

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property and the stay was good. Health faucet has to be changed.
Séjour de 1 nuit en avril 2024
Réponse de John Surendranath le 6 mai 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Bien

Nitish

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The hotel is nice but the food can be improved. Also the responsiveness of the staff seems to be less which can also be improved. Rest all other things are great.
Séjour de 1 nuit en avril 2024
Réponse de John Surendranath le 6 avr. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 Satisfaisant

Deepak

Les points forts : Personnel et service
I felt the photos used in marketing the property do not reflect the reality.
Séjour de 1 nuit en mars 2024
Réponse de John Surendranath le 6 avr. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

2/10 Horrible

Ashish, Scottsdale

We had made reservations for 2 rooms on Expedia. Each room had their individual confirmation numbers by the hotel. But they said they could only give us one room.
Séjour de 1 nuit en mars 2024
Réponse de John Surendranath le 6 avr. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Marjorie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service, very helpful staff
Séjour de 2 nuits en mars 2024
Réponse de John Surendranath le 28 mars 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

julia

Séjour de 2 nuits en février 2024
Réponse de John Surendranath le 28 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Bien

DAWN

Séjour de 1 nuit en février 2024
Réponse de John Surendranath le 28 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Satheesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de John Surendranath le 29 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 Satisfaisant

Vani

Les points forts : Personnel et service
expensive for what it offers
cramped quarters for a $120 (10,000 Rs) stay. Food was not bad but not stellar either.
Séjour de 2 nuits en janvier 2024
Réponse de John Surendranath le 29 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Ramamurthy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient and clean. Staff very polite and helpful
Séjour de 1 nuit en janvier 2024
Réponse de John Surendranath le 29 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Rama

Voyage en famille
Les points forts : Équipements
The staff was excellent. They should hve a connsier at the desk to help guests with brouchers to help with their visit.
Séjour de 2 nuits en janvier 2024
Réponse de John Surendranath le 29 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Bien

Kottur Chennareddy Chinnamuni

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast buffet is wide ranging, staff are very accommodating and helpful. Dinner service too is excellent, nothing is ever too much for the staff. Gym, pool and games facilities were really lovely and we made use of all. Rooms could be cleaner in my opinion, bathroom tiles were a little dated and there should be better attention to detail for the hotel standard.
Séjour de 6 nuits en décembre 2023
Réponse de John Surendranath le 30 déc. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Usha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de John Surendranath le 30 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 Satisfaisant

Nimish

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
the stay was terrible as the hotel could never manage any food services for hotel guest. all orders took more then 40-50 min to be served . there was no table set for morning breakfast , no management done for guest breakfast
Séjour de 2 nuits en décembre 2023
Réponse de John Surendranath le 30 déc. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Bien

Vishal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de John Surendranath le 25 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Bien

Yatin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast buffet manager can do better to look after guests, like ask for coffee, live counter etc. When approached, service was provided. Room not cleaned by the time communicated to front desk - they had 3 hrs to do it. Bathrooms are super small. Not a 5-star bathroom.
Séjour de 2 nuits en décembre 2023
Réponse de John Surendranath le 25 déc. 2023
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Shanmuga nathan

Séjour de 2 nuits en novembre 2023
Réponse de John Surendranath le 25 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Bien

Sonali

Séjour de 8 nuits en novembre 2023
Réponse de John Surendranath le 25 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Riddhi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de John Surendranath le 25 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Sunil

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Everything was excellent except the room size.
Séjour de 4 nuits en octobre 2023
Réponse de John Surendranath le 25 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de John SURENDRANATH le 26 oct. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Bien

Wei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall it's a nice hotel. Great breakfast offering and friendly stuff. My room carpet seems old, has white stains and an unfresh smell. I enjoyed shopping some souvenirs in the store within hotel.
Séjour de 1 nuit en octobre 2023
Réponse de John SURENDRANATH le 16 oct. 2023
Dear Guest,Thank you for your stay with us during your recent visit to Mysuru. We are glad that you had a comfortable stay with us and have noted your feedback with areas of improvement. We assure you that corrective actions have been taken to enhance our guest experiences.Look forward to serve you again soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Michelle

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay. The staff was wonderful. The food was good and there was a wide variety. Our room was small but well appointed and clean. We were upgraded to a balcony room. The pool was beautiful.
Séjour de 1 nuit en septembre 2023
Réponse de John SURENDRANATH le 25 sept. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

4/10 Médiocre

Chick, Monmouth Junction

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Sheets had stains on them and asked house keeping to replace , in the shower body lotion & shampoo had no labels couldn’t identify Could not shut off the TV
Séjour de 1 nuit en septembre 2023
Réponse de John SURENDRANATH le 25 sept. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Bien

Ekambaram

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All good restaurant service is poor
Séjour de 1 nuit en août 2023
Réponse de John SURENDRANATH le 25 sept. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Nikhil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall a great stay
It was great except for the food.
Séjour de 1 nuit en juillet 2023
Réponse de John SURENDRANATH le 6 août 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Hitender

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The finest hotel we ever stayed.
Séjour de 4 nuits en juillet 2023
Réponse de John SURENDRANATH le 6 août 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Bien

Gautam, Chantilly

Les points forts : Propreté et personnel et service
We stayed 2 nights at the hotel. First off pros. Staff prompt and responsive to fix deficiencies. Courteous. Professional. However the hotel bills itself as 5 stars but realistically more like 3.5 to 4 stars. I had higher expectations. Examples. TV was not even connected first day and staff had to come and finagle behind the tv to reactivate it. Body wash was empty in bath upon our arrival. Shower curtains and bath mirror stained. Shower fixtures quite dull scratched and have lost their sheen. This was a reserved room for 3 people but only 2 bath towels stocked. The sofa bed was not stocked in advance with bedsheets or pillow. We had to request. In isolation each of the issues not significant but in totality did not live up to expectations for a 5 star facility.
Séjour de 2 nuits en juillet 2023
Réponse de John SURENDRANATH le 25 juil. 2023
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Rani

Séjour de 2 nuits en juillet 2023
Réponse de John Surendranath le 25 déc. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Deepak

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Kanchan Kumar le 11 juil. 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

mukunthan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023
Réponse de Kanchan Kumar le 11 juil. 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
First stay at Grand Mercure Mysore
The service was excellent. However, the rooms were not cleaned properly. The linens were soiled. The hallway carpet looked old and dirty. The hotel did not fees like a five star hotel.
Séjour de 2 nuits en juin 2023
Réponse de John SURENDRANATH le 24 juin 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Mariana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Customer service!
Séjour de 1 nuit en juin 2023
Réponse de John SURENDRANATH le 24 juin 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Suhas B.

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A little pricey, but worth it
Stayed for a couple of nights with family (two rooms - interconnected). The hotel staff were young and friendly. The food (we had two breakfasts and one dinner) was quite good, with plenty of choices. The only small inconveniences were that the A/c. in one room was not very effective, but we managed by adjusting the settings, and the cleaning on the first day could have been better. The hotel seems to be favoured by families, which is a good sign. Overall, a great stay.
Séjour de 2 nuits en juin 2023
Réponse de John SURENDRANATH le 24 juin 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Zeeta

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful experience
Grand Mercure Mysore was a wonderful experience, staff were really helpful & approachable, room was in perfect shape & facilities were fabulous. Whatever you ask of them, they will get it for you. Only a small point here, you should have more games for the tiny tots like a play area, the one you had was for non-school going kids and very small.
Séjour de 1 nuit en mai 2023
Réponse de John SURENDRANATH le 28 mai 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 Satisfaisant

Hemasundar

Séjour de 1 nuit en avril 2023
Réponse de Kanchan Kumar le 5 mai 2023
Dear Hemasundar,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 Satisfaisant

Ekambaram

Voyage en groupe
Les points faibles : Personnel et service
We had selected to pay at hotel and card would not charged until check in. But amount was debited from the card next day of booking. They are charging extra charges
Séjour de 1 nuit en avril 2023
Réponse de Kanchan Kumar le 23 avr. 2023
Dear Guest,Kindly note that as a process for reservation guarantee the card on file is validated with the booking amount. Please do advise and share the billing amount and invoice at ( Kanchan.kumar@accor.com) which as per you has been charged excess. We have checked the same from our end and the billing shows correct as per voucher.RegardsKanchan KumarFront Office Manager

8/10 Bien

Jaisankar, Mounds View

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is well maintained and at prime location accessible to various Mysore attractions. We enjoyed our stay.
Séjour de 2 nuits en avril 2023
Réponse de Kanchan Kumar le 23 avr. 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

2/10 Horrible

Vishal

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Shame in the name of 5 star property. Nt evn 3star
Terrible house keeping. They did no check on if TV, Kettle, are working or even present. Took 4 hrs to settle down. They had not provided Fuctional tv, electric kettle, sufficient water bottles, tea cups, slippers, tooth brushes, towels even after repeatedly asking. If you are hungry, do not even attempt to order. It will take at least an hour even for snacks and that too exorbitantly priced. All food is good, but you cannot expect that every time it takes almost 2hrs if you going for Al carte.
Séjour de 2 nuits en avril 2023
Réponse de Kanchan Kumar le 23 avr. 2023
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

8/10 Bien

Sudheer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Kanchan Kumar le 2 avr. 2023
Dear Guest,Thank you for taking time out to review us and we are delighted to read your wonderful feedback.Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city.We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property.We look forward to welcoming you back again soon.Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Stay!
Amazing stay and the staff were excellent! Tunuja,Debyani,Babitha and Harshita were extremely helpful and courteous! Thank you!
Séjour de 3 nuits en mars 2023
Réponse de Kanchan Kumar le 19 mars 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

8/10 Bien

Sushma

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value for money
Séjour de 2 nuits en mars 2023
Réponse de Kanchan Kumar le 19 mars 2023
Dear Sushma,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

10/10 Excellent

ryosuke

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ホテルスタッフの対応がとても親切丁寧でした。快適に過ごせました。マイソールに行った際はまた泊まりたいです。
Séjour de 1 nuit en mars 2023
Réponse de Kanchan Kumar le 19 mars 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

6/10 Satisfaisant

Gustavo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great restaurant, cold but nice pool and good area. The problem was my small room on the 5th floor. I asked for a quiet room so was given a room at the end of the hall. There loud noises and explosions above all day and night from perhaps a generator that made it impossible to sleep. So avoid the 5th floor especially a room at the end if the corridor like mine
Séjour de 2 nuits en février 2023
Réponse de Kanchan Kumar le 19 mars 2023
Dear Gustavo, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

2/10 Horrible

Suraj

Voyage en couple
Les points faibles : Propreté et personnel et service
We checked in at this property and it was a nightmare. They asked like 4 forms of ID and treated like us like a third world country people unless I showed my US passport and then the respect and the hospitality came out. We asked for ice cubes multiple times and got only once or twice. We were charged for breakfast for both days and they had to adjust it since we used breakfast only for a day!! And the manager took that offf as well for inconvenience. AC and phone never worked. When called front desk they sent some one up and he told this is how it is on AC and they don’t have spare phones!! Not a luxury hotel service overall.
Séjour de 3 nuits en février 2023
Réponse de Kanchan Kumar le 2 avr. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

4/10 Médiocre

Winfried, Nashville

Voyage en famille
Les points faibles : Propreté
Dirt and stains on carpet tiles broken
Séjour de 2 nuits en février 2023
Réponse de Kanchan Kumar le 12 févr. 2023
Dear Winfried,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore