Avis
6,6
6,4/10
Propreté
6,0/10
Équipements
5,8/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
Voyage en famille
21 mai 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Manager le 23 mai 2024
Hello peter c., Thank you for your feedback. We appreciate your kind words about our staff and competitive pricing for an oceanfront room. Our ongoing renovations aim to enhance our guests' experience in the future. We look forward to welcoming you back to enjoy our updated facilities.
4/10 Médiocre
Wesley
Voyage en famille
20 mai 2024
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Wesley
Séjour de 2 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Wesley, We appreciate your feedback regarding the walk area and room. Your comments will be shared with our team for further improvement. Feel free to contact our management with any additional details for future stays.
6/10 Satisfaisant
Susan
Voyage en couple
19 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Susan, We appreciate your feedback regarding your recent stay. We aim to address cleanliness and service standards to enhance guest experience. We value all comments to improve our services continually. Your observations on team member interactions are duly noted, and we are looking into ways to provide better training. Thank you for considering us during possible changes.
2/10 Horrible
Larry
19 mai 2024
Les points forts : Propreté
Larry
Séjour de 2 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Larry, We're sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them appropriately.
6/10 Satisfaisant
Cindy
Voyage en couple
19 mai 2024
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Cindy
Séjour de 1 nuit en mai 2024
Réponse de Manager le 21 mai 2024
Hello Cindy, Thank you for sharing your feedback with us. We're pleased to hear you found our check-in service to be friendly and that you enjoyed the shower facilities. We appreciate your comments regarding the beds and will share your concerns about the room's condition with our team for further review. Our goal is to provide a pleasant stay for all our guests.
8/10 Bien
Leonard
19 mai 2024
Les points forts : Propreté
Leonard
Séjour de 3 nuits en mai 2024
Réponse de Manager le 22 mai 2024
Hello Leonard, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
2/10 Horrible
Christopher
Voyage en famille
13 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en mai 2024
Réponse de Manager le 15 mai 2024
Hello Christopher, We apologize for any inconvenience you experienced. Please contact our management team directly to address any concerns regarding your refund. Thank you for sharing your feedback with us.
2/10 Horrible
Maureen
11 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Maureen
Séjour de 4 nuits en mai 2024
Réponse de Manager le 13 mai 2024
Hello Maureen, We apologize if your experience did not meet expectations. Please reach out to us directly so we can address any concerns you may have.
10/10 Excellent
Edgar
11 mai 2024
Edgar
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello Edgar,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.
2/10 Horrible
Rebecca Ann
Voyage en famille
10 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rebecca Ann
Séjour de 3 nuits en mai 2024
Réponse de Manager le 11 mai 2024
Hello Rebecca Ann,We're sorry to hear about the issues you encountered during your stay. We appreciate your feedback and will address these concerns with the relevant teams to ensure a better experience for future guests.
10/10 Excellent
Ariel
6 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ariel
Séjour de 2 nuits en mai 2024
Réponse de Manager le 6 mai 2024
Hello Ariel,Thank you for sharing your feedback with us. We are glad to hear that our team was able to address and resolve the issues promptly during your stay. We appreciate your kind words about the service provided. If you have any further concerns, feel free to reach out to our management for further assistance.
10/10 Excellent
Nisha
5 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nisha
Séjour de 1 nuit en mai 2024
Réponse de Manager le 6 mai 2024
Hello Nisha,We are delighted to hear that you had a wonderful experience at our hotel! Please feel free to reach out to us directly with any further comments or suggestions. We hope to welcome you back soon for another fantastic stay!
4/10 Médiocre
Jarrett
17 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Jarrett
Séjour de 4 nuits en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Jarrett, We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and would appreciate the opportunity to make things right for you.
4/10 Médiocre
Herchs
Voyage en famille
9 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Herchs
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 avr. 2024
Hello Herchs,We apologize for the inconveniences you faced during your recent stay. Your feedback is valuable in helping us enhance our services, and we have taken note of your concerns to address them accordingly. If you wish to discuss your experience further, please contact our management team directly. We appreciate your continued patronage and hope to have the opportunity to welcome you back for a better experience in the future.
4/10 Médiocre
Kimberly
Voyage en couple
6 avr. 2024
Kimberly
Séjour de 3 nuits en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Kimberly, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
2/10 Horrible
stephany
4 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
stephany
Séjour de 2 nuits en avril 2024
Réponse de Manager le 9 avr. 2024
Hello stephany, We're sorry to hear you didn't have the experience you expected. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have.
10/10 Excellent
Pamela
4 avr. 2024
Les points forts : Propreté
Pamela
Séjour de 1 nuit en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Pamela,We regret to hear about your experience with the indoor pool and arcade room. We recommend contacting our management team directly to address any further concerns or feedback you may have regarding your stay.
2/10 Horrible
Kenya
Voyage en couple
2 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Kenya
Séjour de 2 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Kenya, We appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to our management team directly to address your concerns in more detail. Thank you for recognizing our Housekeeping manager's efforts, and we hope to have the opportunity to welcome you back in the future.
8/10 Bien
Negalgne
Voyage en groupe
31 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Negalgne
Séjour de 2 nuits en mars 2024
Réponse de Manager le 7 avr. 2024
Hello Negalgne,We appreciate your positive feedback and are pleased to hear that you had a good experience at our hotel. Your satisfaction is our top priority and we hope to welcome you back soon for another enjoyable stay.
2/10 Horrible
Lynette
Voyage en couple
31 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lynette
Séjour de 2 nuits en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Lynette, We regret to hear about your experience. Your feedback is essential in our continuous efforts to improve. We recommend reaching out to our management team directly to address your concerns in more detail. Thank you for sharing your thoughts with us.
10/10 Excellent
Brandon
31 mars 2024
Brandon
Séjour de 1 nuit en mars 2024
Réponse de Manager le 23 avr. 2024
Hello Brandon,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.
4/10 Médiocre
Amorie
31 mars 2024
Amorie
Séjour de 1 nuit en mars 2024
Réponse de Manager le 23 avr. 2024
Hello Amorie, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any feedback so we can address any concerns you may have.
4/10 Médiocre
Silvia
Voyage en groupe
31 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Silvia
Séjour de 3 nuits en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Silvia, We appreciate your feedback on both the positive and challenging aspects of your stay. Our team will look into the areas that did not meet your expectations to address them accordingly. We're glad our staff could still make your visit enjoyable, and we hope to welcome you back for an improved experience in the future.
8/10 Bien
Nikolas
31 mars 2024
Les points forts : Propreté
Nikolas
Séjour de 2 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Nikolas, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
2/10 Horrible
Gladys
31 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Gladys
Séjour de 1 nuit en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Gladys, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had.
8/10 Bien
Tonya
Voyage en famille
30 mars 2024
Tonya
Séjour de 3 nuits en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Tonya,We are pleased to hear that you enjoyed the amenities at our hotel, especially those designed for families. Your feedback is valuable to us as we strive to provide a comfortable and enjoyable stay for all our guests. If you have any other comments or suggestions, please feel free to share them with us.
10/10 Excellent
Michael
29 mars 2024
Michael
Séjour de 2 nuits en mars 2024
Réponse de Manager le 31 mars 2024
Hello Michael,We are delighted to hear you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another exceptional experience.
6/10 Satisfaisant
debra
27 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
debra
Séjour de 2 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello debra,We appreciate your feedback and regret to hear about your experience. Your comments will be shared with the team for review. Should you have any further concerns, please reach out to our management for further assistance.
10/10 Excellent
LaCrystal
Voyage en famille
25 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
LaCrystal
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello LaCrystal,We appreciate your feedback and are delighted to hear you had a pleasant experience with us. If you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
6/10 Satisfaisant
Hilda
Voyage en couple
24 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hilda
Séjour de 3 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello Hilda, I'm sorry to hear about your experience with the amenities and elevator. We strive to provide a peaceful environment for all our guests, and I apologize for any disturbance caused by the event. Your feedback is valuable, and we will address these issues internally for future improvements. Thank you for sharing your concerns with us.
8/10 Bien
Daniel
24 mars 2024
Daniel
Séjour de 4 nuits en mars 2024
Réponse de Manager le 15 avr. 2024
Hello Daniel, We're delighted you chose our hotel for your stay! Should you have any feedback to share, please reach out so we can address any concerns you may have.
4/10 Médiocre
Ricardo
22 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Ricardo
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Ricardo,We're sorry to hear that your experience fell short of expectations. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. We value your input and would appreciate the opportunity to address them accordingly.
10/10 Excellent
Jeanne
Voyage en famille
18 mars 2024
Les points forts : Propreté
Jeanne
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Jeanne,We are delighted to hear you enjoyed your stay, found our prices and parking satisfactory, and appreciated our beachfront location. Your kind words about our staff are appreciated. We appreciate your feedback regarding breakfast options and coffee, which we will share with our team for consideration. Thank you for taking the time to share your experience with us.
10/10 Excellent
Antonio
17 mars 2024
Les points forts : Équipements
Antonio
Séjour de 2 nuits en mars 2024
Réponse de Manager le 20 mars 2024
Hello Antonio,We appreciate you sharing your experience with us. It's great to hear that the issue was promptly resolved, and we are pleased that you enjoyed your overall stay. Should you have any future concerns, feel free to reach out to our management team for further assistance.
10/10 Excellent
krenda
17 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
krenda
Séjour de 4 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Hello krenda,We are glad to hear you enjoyed your stay and found our staff helpful. We apologize for any inconvenience caused by the smell of smoke, as we strive to provide a comfortable environment for all our guests. Your feedback will be shared with our team for further review and improvement.
4/10 Médiocre
Chris
Voyage en famille
17 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en mars 2024
Réponse de Manager le 19 mars 2024
Hello Chris, We appreciate your feedback and are sorry to hear about your disappointment with the pool closure and room view. Our website does specify the dining options, and we regret any confusion. We apologize for any inconvenience regarding the construction nearby. Rest assured, we'll address the cleanliness concerns with our team. It's great to hear you found our employees friendly. We hope your daughter's cheer competition went well.
2/10 Horrible
claraines
Voyage en famille avec de jeunes enfants
16 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
claraines
Séjour de 1 nuit en mars 2024
Réponse de Manager le 17 mars 2024
Hello claraines,We apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address concerns and provide feedback. Our team strives to ensure all aspects of our guests' experience meet expectations.
6/10 Satisfaisant
Heaven
Voyage en couple
13 mars 2024
Les points faibles : Équipements
Heaven
Séjour de 3 nuits en mars 2024
Réponse de Manager le 16 mars 2024
Hello Heaven, We appreciate your feedback regarding your recent stay. Your comments will be shared with our team to address these concerns. If you have any further feedback or need assistance, please don't hesitate to reach out to our management team.
8/10 Bien
Tracy
Voyage en couple
9 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Tracy,We are pleased to hear that you enjoyed the view during your stay. Our team values guest feedback and we appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us!
10/10 Excellent
Divonti
Voyage d’affaires
9 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Divonti
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Divonti,We are thrilled to hear that our team member provided you with such a positive and welcoming experience. We look forward to welcoming you back for another enjoyable stay. If you need any assistance with future bookings, please feel free to reach out to us.
6/10 Satisfaisant
Brenda
Voyage en famille avec de jeunes enfants
7 mars 2024
Brenda
Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 mars 2024
Hello Brenda, We appreciate your feedback and hope to exceed your expectations on your next visit. Thank you for choosing our hotel for your stay.
10/10 Excellent
Carol
5 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Carol,We appreciate your feedback on our friendly staff. Our team is dedicated to ensuring a positive guest experience. We recommend contacting our management to address any concerns regarding the ongoing construction.
8/10 Bien
Sheila
Voyage en famille
5 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sheila
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 6 mars 2024
Hello Sheila,We are grateful to hear that you found our staff to be very nice during your stay. Our team takes pride in providing excellent service to all our guests. If you have any further feedback or need assistance in the future, please do not hesitate to contact us directly.
10/10 Excellent
Steven
4 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Steven,We appreciate you taking the time to share your experience with us. Please don't hesitate to contact us directly with any further feedback so we can continue to improve our services.
8/10 Bien
Barry
Voyage en groupe
29 févr. 2024
Les points forts : Propreté et équipements
Barry
Séjour de 6 nuits en février 2024
Réponse de Manager le 2 mars 2024
Hello Barry,We're glad to hear you enjoyed our recently refurbished rooms and found them to be clean and well-maintained. It's fantastic that you appreciated our amenities and had a great value stay with us. Your positive feedback motivates us to maintain our standards. Thank you for sharing your experience with us.
8/10 Bien
Robert
Voyage en groupe
28 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en février 2024
Réponse de Manager le 2 mars 2024
Hello Robert, We appreciate your feedback and regret to hear that you feel your stay did not meet expectations. Should you wish to discuss your experience further, please reach out to our management team directly. Your insights are valuable for our ongoing improvements.
8/10 Bien
Glory
Voyage en famille
28 févr. 2024
Les points faibles : Propreté
Glory
Séjour de 2 nuits en février 2024
Réponse de Manager le 2 mars 2024
Hello Glory,We are delighted to hear you had a pleasant stay with us! We look forward to welcoming you back in the future for an even better experience.
8/10 Bien
Donald B, Columbia
Voyage en couple
26 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Donald B
Séjour de 2 nuits en février 2024
Réponse de Manager le 29 févr. 2024
Hello Donald B,We're pleased to hear you found the oceanfront room to be of good value during your stay. Your feedback is valuable to us for future improvements. If you have any further comments or suggestions, please feel free to reach out to our management team directly.
10/10 Excellent
Tammy
Voyage en famille
25 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tammy
Séjour de 1 nuit en février 2024
Réponse de Manager le 28 févr. 2024
Hello Tammy,We are pleased to hear that you enjoyed your stay with us. Guest satisfaction is our top priority. We appreciate your positive feedback and hope to welcome you back in the future for another great experience.
8/10 Bien
Terry
25 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Terry
Séjour de 1 nuit en février 2024
Réponse de Manager le 27 févr. 2024
Hello Terry,We are pleased to hear that our staff left a positive impression on your stay. Thank you for sharing your feedback with us.